An Operations Trainer will manage the training functions and develop strategic guidelines and responsibilities for the implementation of the training operations of the company. The job description entails implementing the company’s training efforts through a one-on-one session, on-the-job training, and workshops. A well-crafted Operations Trainer Resume mentions the following core duties and responsibilities – developing performance improvement training, performing training needs analysis, developing training programs, initiating and overseeing training systems, conducting training via training aids, tools, and data; developing educational materials and manuals and ensuring compliance with training policies and rules.
The minimum educational requirement includes a bachelor’s degree in relevant fields. Prior operations training experience is required. The candidate should also possess strong communication and public speaking skills. Relevant knowledge is very crucial for the role. Staying aware of current training needs is also a mandatory skill.
Summary : Self Motivated Senior Benefit Claim Professional dedicated to the growth and development of private and government organizations. A visionary with the ability to serve as catalyst for profitable and orderly workforce change. Able to establish rapport and creditability with diverse groups ranging from claims management to information technology personnel.
Skills : Microsoft Office, Excel, Interpersonal Etc.
Description :
Served as Project lead in the development, design, streamlining and placement of Claims Training, Policy, and Processing.
Trained, led, and coached contingent, and claims operations staff on claims processing, provider-member customer service, auditing, and claim policies - procedures including navigation on GEMS and QNXT systems.
Resulted training led to significant reduction in claims backlog and increased provider and member satisfaction.
Performed new hire and benefits orientation for claims training and contingent staff.
Trained, lead and coached contingent claims operations staff [included supervisor, training and auditing staff] to manage claims operations during conversion to new claims processing system for over 2 months.
Actions resulted in 0 claims pending in old system when conversion took place.
Assisted Health Plan Corporate Auditor in the review and closure of Business Application Management.
Experience
10+ Years
Level
Senior
Education
BA In Health Information
Sr. Operations Trainer Resume
Objective : An ambitious and dedicated worker who possesses excellent motivational and time management skills who thrives in managing employees in a fast-paced environment.
Skills : Microsoft Office, Management, Sales.
Description :
Maintained new hire rosters, produced attrition statistic reports using Microsoft Excel and Access.
Developed and delivered training curriculum.
Served as Claims Subject Matter Expert on Interest Savings application and implementation project.
Based on immediate recommendations project was completed ahead of schedule and resulted in monthly savings of over $20,000 to the Health Plan.
Responsible for Training all new employees in standard operating procedures for selecting, stocking and double pallet jack uses.
Ensured team members followed safety guidelines and used proper PPE were of most importance.
Assisted trainees in becoming familiar with production and quality requirements through quality programs.
Experience
0-2 Years
Level
Junior
Education
Business Management
Jr. Operations Trainer Resume
Summary : To secure a customer service management position or above where can effectively utilize expertise in customer relations and staff leadership.
Skills : Training & Development, Facilitation, Management.
Description :
Followed up with new team members was done on until they were up to full production and quality achieved.
Worked with supervisors to improve quality and production guidelines.
Updated standard operating procedure manuals were completed as needed.
Responsible for Monitoring, tracking and communicating to supervisor team members production performance in assigned area.
Trained, supervised, and developed newly hired and tenured employees via instructor led, blended, and online/virtual training programs on a combination of technical, soft, and sales skills.
Operated as a subject matter expert in order to provide feedback for the creation/updating of training assets, resources, agendas, curriculums.
Created and designed training curriculum including facilitator & participant guides, assessments, and instructor led presentations that incorporate multiple learning styles.
Experience
10+ Years
Level
Senior
Education
Bachelor's In Computer Science
Asst. Operations Trainer Resume
Summary : To obtain a position that will contribute to growth in the healthcare field, where may continue to develop and enhance hands-on skills and knowledge in the medical profession.
Skills : Employee Relations, Microsoft Office, EEO/AAP, Recruiting, HRIS.
Description :
Worked with Regional Vice Presidents, HR and other key partners to develop and implement operational initiatives in their stores.
Co-project managed large bifurcation project between vendor and client in order to make client site more self-sufficient.
Created materials were then adopted as part of the training curriculum for the client.
Reinserted back into training delivery as necessary to improve overall training effectiveness.
Successfully mentored and on-boarded new trainers.
Consistently drove high performance within the department.
Assigned workers or badged associate are up to date on all certifications needed for their job expectations and ensuring all areas are Audit ready.
Experience
10+ Years
Level
Senior
Education
Diploma
Associate Operations Trainer Resume
Summary : Operations Leader with over 12 years of scores of exciting accomplishments in sales, leader development through classroom, webinar and one-on-one training (both technical and soft skills). Experience in creation of program development to address gaps and reach goals and objectives. Skillful in people and leadership development; while obtaining results through analyzing data and transferring usable knowledge to the adult learner.
Skills : Microsoft Office, Microsoft Office, InsideOut Coaching.
Description :
Developed Dell E Books to help increase productivity and lower quality issues across the factory floor.
Responsible for managing completion on all Work Instructions for entire team ensuring 100% completion is done by the end of each quarter.
Provided coaching support for over 20 Lean Culture training classes.
Created MPNs and NPI changes to build associates on differences between the new product as well as updated changes made on daily platforms.
Tasked with on boarding and assimilating assigned workforce into Production and Distribution areas at PN1 in rhythm with projected factory ramp plan while leading DAO in Safety and Quality.
Worked closely with the quality and engineering on new product roll outs.
Worked with the business in training associates to help better understand the process of new product roll outs or applications.
Experience
10+ Years
Level
Senior
Education
Diploma
Operations Trainer III Resume
Summary : To manage and lead in the achievement of organizational objectives by applying professional management, training and development skills within a company's Learning and Development department.
Skills : Certified L.E.A.P. Trainer, Certified In GROW Coaching.
Description :
Worked closely with BIT (Build Improvement Training) students increasing a higher quality attainment and faster ramp times.
Deerfield IL A leading pharmacy retailer with over 8,000 locations, and 76.4 billion dollars in sales by providing health and wellness goods and services in the US.
Responsible for the training and development of all levels of leadership in a Walgreens drug store.
Analyzed metrics to optimize sales and increase efficiency.
Created job aids and training programs that addressed gaps in initiatives or processes.
Coached District Subject Matter Experts (SMEs) for various departments in the store.
Created and trained (Train the Trainer and Stores) program to reduce State Scanning Violations resulting in $70,000 reduction in fines from the state.
Experience
7-10 Years
Level
Management
Education
Bachelor Of Science
Operations Trainer II Resume
Summary : Accomplished management professional with extensive multi-industry experience in an international marketplace. Seasoned artisan of multi-million dollar procurement agreements as a catalyst for organizational transformation and process improvement and an innovator in operational efficiency and sustainability.
Skills : Windows Xp, Windows Vista, MS SQL Server, Customer Service.
Description :
Trained over 100 employees via PowerPoint on how to use proprietary software for data capture and extraction with exceptional quality and accuracy .
Trained and on boarded operations team in London which was responsible for collecting data in 8 countries.
Rewrote and revised field operations policy and training materials, which have been used to train 80+ operators.
Identified and created a process to address a gap in the leadership training program.
Became part of the enterprise program and is used nationwide.
Led the nationwide loyalty program for the Milwaukee Market which consisted of 210 stores resulting in the market being #1 in the Company stateside.
Assessed training requirements, develop training plans for district, and implement process improvements market in order to improve employee productivity and maximize store profitability.
Experience
10+ Years
Level
Senior
Education
Computer Science
Operations Trainer I Resume
Objective : Highly qualified Operations Trainer with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and would excel in the collaborative environment on which your company prides itself.
Skills : Excellent verbal and communication, attentive, and driven.
Description :
Revised as well as update training curriculum to accommodate the needs of the client.
Achieved an overall Exceeds Expectation on Annual Performance Evaluation.
Decreased district photo expenses by just over $49,000 by implementing a mini Kaizen Process Improvement.
Increased customer satisfaction in district 122 by 2% through the implementation of new customer service training.
Led and developed market wide training program "Customer Centric Selling".
Developed market wide training program 5 S's of Customer Service which developed into Walgreens Corporate "G.O.T." program.
Developed new training courses associated with the instruction of new products, services and skills.
Experience
2-5 Years
Level
Junior
Education
Customer Service
Lead Operations Trainer Resume
Summary : Professional and well organized individual, can Multi-task and work in a fast or slow paced environment. Little or no Supervision needed while performing work tasks. Work well with a group or individually. Work well under pressure.
Skills : Standard Reach Truck, Order Picker Machinery.
Description :
Established effective methods, techniques for product knowledge training.
Coached trainees in compliancy regarding all company policies, procedures, standards, regulations, policy and sales.
Supervised and coaching of new or existing team members on the sales floor; Sales Coach on campaign assignments.
Provided an innovative way of conveying knowledge transfer and learning.
Enforced specifications, guidelines and training programs.
Managed and directed all aspects of incoming call center operations and functions effectively.
Monitored calls for quality assurance and develop the quotas for the service volumes and time-boxed deadlines.
Experience
10+ Years
Level
Senior
Education
Customer Service
Operations Trainer Resume
Summary : Highly -organized and detailed-orientated professional. Looking for a stimulating role where can apply enthusiasm, professionalism and leadership.
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