Guest Services Manager Resume Samples

A Guest Services Manager is hired to handle all guest services operations, including front desk reservations; and transportation services. Core duties and responsibilities associated to the post are listed on the Guest Services Manager Resume as follows – training new hires; answering letters of inquiry; checking guests in and out services, taking responsibility for cash transactions including float and banking; taking reservations using relevant software; allocating rooms and providing special services to VIP guests; and ensuring a high level of customer satisfaction is provided.

Apart from possessing a college degree in a relevant domain, the job applicant is also expected to demonstrate such skills as – knowledge of cash handling procedures; familiarity with property management and hotel management software; detailed understanding about the hotel’s services and hours of operation; and familiarity with all safety and emergency procedures.

Guest Services Manager Resume example

Guest Services Manager Resume

Headline : A challenging and responsible Guest Services Manager career opportunity where specialized skills and diverse experience will be of value and allow for professional growth.

Skills : Customer/Guest Service, Problem Solving.

Description :

    1. Supervised associates (front office, restaurant, lounge, banquets) during evening shifts.
    2. Trained, coached and motivated front office employees.
    3. Composed schedules for valet, bellman and shuttle drivers.
    4. Edited payroll and time logs.
    5. Liaised for tour and group arrivals for Sales Department.
    6. Provided and promoted a high level of guest service from reception at the front desk to guest checkout.
    7. Prepared reservations for guests.
    8. Recorded and reconciled customer service scores, complaints and compliments.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma


Sr. Guest Services Manager Resume

Summary : 14+ years of experience in the food and beverage and restaurant and hospitality industries in various capacities. Highly motivated, Goal-oriented, organized, and detail-directed problem solver. Ability to work with staff, guests, and management in a professional manner, as well as on my own.

Skills : Talent Acquisition, P&L Management, Leadership Development.

Description :

    1. Trains, cross -trains, and retrains all front office personnel.
    2. Participates in the selection of front office personnel.
    3. Schedules the front office staff.
    4. Supervises workload during shifts.
    5. Evaluates the job performance if each front office employee.
    6. Maintains working relationships and communicates with all departments.
    7. Verifies that accurate room status information is maintained and properly communicated.
    8. Resolves guest problems quickly, efficiently, and courteously.
    9. Updates group information.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Sociology


Jr. Guest Services Manager Resume

Objective : Seeking a Guest Services Manager position with a growth-oriented company offering opportunity for advancement and professional development.

Skills : Microsoft Word, Management.

Description :

    1. Manages day-to-day operations and assignments of the front office staff; schedule, plan, and assign work.
    2. Develops and communicates departmental strategies and goals.
    3. Communicates and enforces policies and procedures.
    4. Recommends and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies.
    5. Alerts management of potentially serious issues.
    6. Ensures all staff is properly trained on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions.
    7. Monitors front office staff to ensure guests receive prompt, professional attention and personal recognition.
    8. Ensures guests are greeted upon arrival.
    9. Responds appropriately to guest complaints.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Management

Guest Services Manager I Resume

Objective : Highly experienced professional in search of customer service related Guest Services Manager position.

Skills : Active Listening, Delegation, Time Management.

Description :

    1. Identifies and estimates quantities of foods, beverages, and supplies to be ordered.
    2. Maintains relationships with customers and staff.
    3. Updates and uses job-related knowledge.
    4. Schedules staff work hours and activities.
    5. Evaluates health and safety practices against standards.
    6. Organize, plan, and prioritize.
    7. Makes decisions and solve problems concerning menus and staff.
    8. Judges the quality of food, preparation, and job applicants.
    9. Processes and analyzes information when scheduling.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Guest Services Manager II Resume

Headline : To gain a Guest Services Manager position with company that has the opportunity for advancement and achievement in a particular position that will utilize customer service, hospitality, and middle management experience, to ensure that the guest has the best experience possible.

Skills : MS Office, Management.

Description :

    1. Greeted and checked in/checked out guests.
    2. Supervised all front office staff.
    3. Assisted guests with questions or concerns.
    4. Made weekly work schedule.
    5. Cash, credit card and register handling.
    6. Trained all new hires.
    7. Interviewed applicants and processed new hire paperwork.
    8. Conducted/facilitated all employee meetings.
    9. Ordered office supplies, food supplies and inventory control.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Management

Guest Services Manager III Resume

Summary : Fifteen years' experience with office administration and management, customer service, bookkeeping, and file maintenance. Experience spans various office environments for multiple agencies. Well versed in coordinating travel arrangements and vouchers, as well as government per diem rates. Exceptional skills include communication and scheduling as well as personnel management and compliance.

Skills : MS Office, Management.

Description :

    1. Responsible for the efficient and economical operation of the Guest Service section, to include all reservations and front desk operations.
    2. Managed Guest Services staff of 11 military and civilian personnel by planning, establishing, and implementing work and leave schedules.
    3. Selected applicants for section's vacancies, determined training needs, and performance standards.
    4. Prepared or recommended disciplinary actions and implemented corrective actions to resolve problems within her authority.
    5. Recommended solutions for staffing problems and work operations with other appropriate supervisors as required.
    6. Supported and explained all management programs and decisions to subordinates.
    7. Advised and counsels subordinates on how to improve their performance during feedback and appraisals.
    8. Oversaw daily quarters occupancy and current checkout lists, and ensured a night audit is performed daily.
    9. Investigated grievances and complaints while trying to resolve them informally at the lowest level.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Associates

Asst. Guest Services Manager Resume

Objective : A sales or management Guest Services Manager position that will utilize over a decade of experience, millions of dollars in closed deals and an outstanding commitment to excellence and guest service.

Skills : Net Promoter Score, Eatec, Virtual Roster, Kronos, Micros, Microsoft Office.

Description :

    1. Assigned duties and shifts to workers and observed performances to ensure adherence to resort policies and established operating procedures.
    2. Maintained positive employee relations.
    3. Properly trained and coached staff, to ensure they have the knowledge, tools and resources needed to perform the functions of their duties.
    4. Confers and cooperates with other department heads to ensure coordination of activities.
    5. Oversaw guest registration and room assignments, accommodating special requests as feasible.
    6. Assisted guests, owners and other staff efficiently, courteously and professionally in the front office functions, while maintaining resort standards of service, quality and hospitality at all times.
    7. Ensured proper coverage in all front office & guest services related areas; in addition to responding to guest complaints.
    8. Assisted in pre-registration blocking and set up when needed.
    9. Coordinated pre-keying of group arrivals and remote check-ins.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Associate Guest Services Manager Resume

Headline : Guest Services Manager will be responsible for administering various corporate and venue designed programs to support employee engagement, venue staffing and guest service division-wide goals.

Skills : Management, Organzing.

Description :

    1. Assists the Senior Guest Service Manager in supervising the front-end team to accomplish human resource objectives by selecting, training, assigning, scheduling, coaching, counseling and disciplining employees, communicating job expectations and appraising job contributions.
       
    2. Ensures that the duties, responsibilities, and authority of each direct report are clearly defined and communicated.
       
    3. Maintains a “Say Yes to the Guest” attitude and develops employees to do the same.
       
    4. Responsible for ordering supplies, maintaining point of sale system/machines, balancing tills, safety and cleaning of front end area.
       
    5. Ensures the front end meets goals including, but not limited to goals related to labor, RFG, MORE Rewards, CTO, key staff coverage, etc.
       
    6. Responsible for daily/weekly bookkeeping activities.
       
    7. Provides backup services to employees in all areas of responsibility including Guest Services, Cashiering, bagging, and pushing carts.
       
    8. Provides backup to the Senior Guest Service Manager in his/her absence.
       
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Associates

Lead Guest Services Manager Resume

Summary : Highly seasoned and dedicated Customer Service professional with skills in personnel management and interpersonal communication and experience in performing administrative duties and conflict resolution in the retail industry seeking the role of administrative assistant.

Skills : Grant Writing, Fundraising, Event Planning.

Description :

    1. Directly effecting guest satisfaction surveys.
    2. Analyzes guest needs and made small changes to fulfill those needs best.
    3. Builds personal credibility through behaving with the highest ethical standards, respecting and treating others fairly and inspiring loyalty and trust.
    4. Leads the career development of self and others by attracting and retaining a superior and talented management and property team, encouraging and supporting career development, and driving continuous learning.
    5. Manages organizational change productively by driving continuous improvement, building support for change and adapting to change.
    6. Ability to demonstrate and model the Hotel values by empowerment, balancing the needs of guests, owners and employees, and demonstrating entrepreneurial spirit.
    7. Assists the gm in interviewing, hiring, training and terminating employees.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Management

Guest Services Manager Resume

Objective : Experienced Guest Services Manager with background in quickly taking orders, managing the drive-thru window and preparing food. A fast food professional focused on greeting all customers in a friendly, welcoming manner. Seeking added responsibilities to help restaurant operations run smoothly. A food service worker with exceptional interpersonal skills, reliable, punctual and works well under pressure independently or with others as a team.

Skills : Management, Customer Service.

Description :

    1. Consistently provided friendly guest service and heartfelt hospitality.
    2. Promptly and empathetically handled guest concerns and complaints.
    3. Operated the drive-through window and sales register quickly and efficiently.
    4. Greeted customers and provided excellent customer service.
    5. Pleasantly and courteously interacted with customers.
    6. Maintained high standards of customer service during high-volume, fast-paced operations.
    7. Cross-trained and coordinated scheduling with team members to ensure seamless service.
    8. Prepared fountain drinks and ice cream items.
    9. Prepared all food orders within a 2-3 minute time frame.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Associates