Guest Services Resume Samples

The person responsible for Guest Services will work in hotels and other hospitality sector and undertake the task of providing excellent services to guests. The duties commonly depicted on the Guest Services Resume are the following – greeting guests on arrival, receiving phone calls, issuing keys to guests on arrival, explaining the rules and policies of the hotel, promoting hotel services, helping the guests with their travel plans such as arranging transportation or guide services; solving any emerging issues, receiving payments and recording guest feedback.

Those looking to work in such type of hospitality sector should demonstrate on the resume the following – hospitality industry experience, customer service skills, friendly disposition, attention to details, accuracy, good numeracy skills, good knowledge of local tourist places and strong networking skills mainly with commutation services. Successful resumes depict a high school diploma and prior work experience.

 

Guest Services Resume example

Guest Services Resume

Headline : Incredible Multi-Tasker and Clutch Performer Fifteen-year work history in a variety of positions accumulating innumerable skills and experience along the way. Proven ability to deliver well before deadlines and maintain a high standard of efficiency and accuracy.

Skills : General Knowledge Of Anatomy, Medical Terminology.

Description :

    1. Money handled to ensure proper accuracy and documentation of store registers.
    2. Knowledgeable of registers, sales, and inventory components in a retail store setting.
    3. Verbally communicated with the public and use proper telephone etiquette.
    4. Served the patrons and public in a wide range of Guest Service aspects.
    5. Met and greeted patients, visitors and employees as they enter the facility. 
    6. Performed temperature screening and provides masks as needed. 
    7. Served are as a resources for patients and visitors by answering questions and providing directions as needed.
        Years of Experience
        Experience
        5-7 Years
        Experience Level
        Level
        Executive
        Education
        Education
        Medical Assistant


        Guest Services Resume

        Objective : Seeking a Guest Services position that utilizes my skills in customer service, quality control, data entry, and interacting with people. Ability Summary Customer Service Skills, 10 key calculator skills, experience in Microsoft programs (Excel, Word Perfect) Front Counter experience, some maintenance, Cash-Receipt drawer, answering phones, filing, and quality control, process, and metering mail.

        Skills : MS Office, Organizational SKills, Management SKills.

        Description :

          1. Examined injured persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
          2. Contacted emergency medical personnel in case of serious injury.
          3. Patrolled or monitored recreational areas such as trails, slopes, and swimming areas, on foot, in vehicles, or from towers.
          4. Warned recreational participants of inclement weather, unsafe areas, or illegal conduct.
          5. Inspected recreational equipment, such as rope tows, T-bars, J-bars, and chair lifts, for safety hazards and damage or wear.
          6. Inspected recreational facilities for cleanliness.
          7. Rescued distressed persons, using rescue techniques and equipment.
        Years of Experience
        Experience
        0-2 Years
        Experience Level
        Level
        Entry Level
        Education
        Education
        Associates In Science


        Guest Services Resume

        Summary : Responsible for Soliciting grievances and complaints from patients and family members on the quality of service; act as a liaison between the patient and the department assists in resolving all concerns.

        Skills : Customer service, Microsoft Office, Basic Accounting, Transportation Specialist, Basic Computer Networking, Front Desk Operations, Marketing & Sales, Client Management, Project Management, Research Specialist, Legal Writing, Research & Analysis, Staff Management.

        Description :

          1. Answered incoming telephone calls from public.
          2. Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
          3. Ran daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
          4. Monitored inventory needs for required department equipment and supplies.
          5. Placed orders as required to maintain appropriate inventory levels.
          6. Oversaw the work of Volunteers, providing ongoing guidance and training to ensure quality of service.
          7. Provided customer service by greeting and actively helping visitors who need assistance with transporting and way-finding.
                    Years of Experience
                    Experience
                    7-10 Years
                    Experience Level
                    Level
                    Management
                    Education
                    Education
                    High School Diploma

                    Guest Services Resume

                    Objective : A proven track record as a successful manager of sales, operations, and human resources. Creative, ambitious, and extremely organized, I excel at building high functioning teams. As a manager/teacher/trainer, I possess a keen sensitivity to the needs of employees and customers alike. Proficient in the use of most HRIS and business-related software. I have over twenty years of business-related and restaurant experience, and a strong understanding of financials.

                    Skills : Customer Service, Interpersonal Skills, Management Skills.

                    Description :

                      1. Greeted, registered, and assigned rooms to guests of hotels or motels.
                      2. Verified customers' credit, and establish how the customer will pay for the accommodation.
                      3. Contacted housekeeping or maintenance staff when guests report problems.
                      4. Issued room keys and escort instructions to bellhops.
                      5. Kept records of room availability and guests' accounts, manually or using computers.
                      6. Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
                      7. Posted charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
                    Years of Experience
                    Experience
                    2-5 Years
                    Experience Level
                    Level
                    Executive
                    Education
                    Education
                    Psychology

                    Guest Services Resume

                    Objective : Seeking to work this job part-time as a friendly and helpful presence by utilizing my experience working with customers in the past as well as interacting with students of all ages in volunteer work.

                    Skills : Microsoft Office, Lesson Planning, After School Programming, Classroom Management, Communication, Hospitality, Team Building.

                    Description :

                      1. Responsible for presenting a professional and knowledgeable welcome to olympic athletes, coaches and guests while maintaining excellent customer service.
                      2. Gave guided tours of the facility to public during normal hours and special events.
                      3. Explained and sold all rides, activities, packages and passes to guests.
                      4. Collected all participatory paperwork and fees, waivers and registration forms.
                      5. Responsible for providing the public with current events information, answering questions about Park functions and UOP programs.
                      6. Verified opening and closing till amounts, wristbands and deposits from previous day.
                      7. Assisted in receiving inventory, inventory control and selling inventory for Retail Shop and Concessions.
                    Years of Experience
                    Experience
                    0-2 Years
                    Experience Level
                    Level
                    Management
                    Education
                    Education
                    Bachelor Of Science

                    Guest Services Resume

                    Objective : Motivated, resourceful customer service associate that is highly committed to providing professional, reliable, and prompt services to customers. Ability to multi-task while continuing to provide accuracy and attention to detail. Maintain a positive attitude while handling difficult situations, ability to de-escalate a situation before it becomes a problem. Excellent communication skills and professional phone etiquette. Ability to work with others to maintain a friendly work environment.

                    Skills : Computer Skills, Customer Service, Management Skills.

                    Description :

                      1. Greeted and welcomed all hotel guests with a smile.
                      2. Accommodated all of the guests' special requests.
                      3. Processed telephone and walk-in reservations.
                      4. Escorted guests to their assigned rooms, including transporting their luggage.
                      5. Reviewed account information and charges with guests during check-out.
                      6. Resolved service-related problems in a timely manner.
                      7. Verified that personal and payment information on guest accounts was accurate and complete.
                    Years of Experience
                    Experience
                    2-5 Years
                    Experience Level
                    Level
                    Executive
                    Education
                    Education
                    Human Services

                    Guest Services Resume

                    Summary : A self-starter and quick learner. Versatile skill set with experience in customer service, sales, and written and oral communication. Recognized skills in mentoring and mediating between employees, and in leading team projects. Detail-oriented worker with administrative experience. Successfully implemented innovative scheduling system to more efficiently organize meetings and travel schedules.

                    Skills : Photoshop, Customer Service, Training SKills.

                    Description :

                      1. Responsible for answering guest calls, making reservations accommodations for the hotel and its amenities, promotions and events, ensuring superior service to all guests and patrons of the Hotel/Casino.
                      2. Helped plan and organized company functions.
                      3. Recorded, transcribed and distributed minutes of meetings.
                      4. Opened, sorted and distributed incoming messages and correspondence.
                      5. Created Social Media Tactical Plan.
                      6. Managed multiple calendars in Microsoft Outlook.
                      7. Trained multiple agents during company expansion to ensure attention to detail and adhere to company policy.
                    Years of Experience
                    Experience
                    7-10 Years
                    Experience Level
                    Level
                    Management
                    Education
                    Education
                    Early Childhood Education

                    Guest Services Resume

                    Headline : Obtaining a position as a Medical Receptionist/Scheduler at the Carroll County Eye Surgery Center With over twenty five years of professional Hotel Resort/Administrative/Medical Front Office experience, I feel that I am an excellent candidate for this position. Although my resume does not reflect any prior experience in a Medical Office, in the early 90's I was the office Manager for an Orthopedic Surgeon's office in San Diego.

                    Skills : Microsoft, Wpm 45, Customer Service.

                    Description :

                      1. Registered guests into hotel following established procedures, working in coordination with other employees or departments as required ensuring 100% guest satisfaction.
                      2. Processed payments, inform guests of Luaus, facilities, services and room amenities.
                      3. Maintained cleanliness in office and front desk areas to uphold the Hotel's Standards.
                      4. Assisted guests by attempting to honor special requests for specific accommodations, and present options when those requests cannot be met.
                      5. Answered 7 line switchboard, giving directions and information on the property and the area to guests, handle check-ins and check-outs.
                      6. Reserved duties include using Property Plus software to give quotes and book guests.
                      7. Demonstrated a pleasant and enthusiastic demeanor at all times.
                    Years of Experience
                    Experience
                    5-7 Years
                    Experience Level
                    Level
                    Executive
                    Education
                    Education
                    Medical Assistant

                    Guest Services Resume

                    Headline : Experienced Front Desk Agent with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with corporate clientele and guests enjoying their leisure time.

                    Skills : Customer Service Skills, Planning Skills, Interpersonal Skills.

                    Description :

                      1. Greeted patrons attending entertainment evens.
                      2. Sold and collected admission tickets and passes from patrons at entertainment events.
                      3. Examined tickets or passes to verify authenticity, using criteria such as colored or date issued.
                      4. Maintained order and ensured adherence to safety rules.
                      5. Provided assistance with patrons' special needs, such as helping those with wheelchairs.
                      6. Searched for lost articles or for parents of lost children.
                      7. Maintained clean lobbies or entrance areas for travelers or guests.
                    Years of Experience
                    Experience
                    5-7 Years
                    Experience Level
                    Level
                    Executive
                    Education
                    Education
                    High School Diploma

                    Guest Services Resume

                    Summary : Experience in office management, customer service, retail, and corrections. Seeking an office position at this time but am open-minded. Seeking a position that challenges me to utilize the skills and education I have acquired. Capable of multitasking, managing details, prioritizing, and follow up. Versed in Microsoft applications and type 60 words a minute. My strong points are scheduling, time management, keeping detailed logs, and organization.

                    Skills : Computer Skills, Customer Service, Office Management.

                    Description :

                      1. Maintained the hotel rooms and building to ensure a safe and clean experience for hotel guests, associates and vendors.
                      2. Maintained carts and storerooms in a clean and orderly fashion to enhance efficiency and ease of cleaning rooms.
                      3. Cleaned and wiped windows, doors, walls, closets and fixtures in rooms, public areas, and hallways.
                      4. Washed shower walls and tub, cleans toilets and stall walls.
                      5. Wiped exposed pipes, cleans mirrors, sinks and walls in order to have clean and sanitary guest and public restrooms.
                      6. Replaced towels, soaps and all room amenities and restocks literature that has been removed by previous guest, or is soiled or torn, to ensure adequate supply for arriving guests.
                      7. Washed all hard floor areas (linoleum, tile, etc.) by hand to remove dirt and soiled areas.
                    Years of Experience
                    Experience
                    7-10 Years
                    Experience Level
                    Level
                    Senior
                    Education
                    Education
                    Diploma

                    Guest Services Resume

                    Objective : Guest Services supplies customers with the latest facts, figures, and trends in the market. Successful at building a strong sales team, thus achieving short and long-term company goals.

                    Skills : Team player, skilled in all areas of Microsoft Office, fast learner, punctual, and experience in customer service.

                    Description :

                      1. Greeted customers entering the store to ascertain what each customer wanted or needed.
                      2. Described product to customers and accurately explained details and care of merchandise.
                      3. Politely assisted customers in person and via telephone.
                      4. Communicated with vendors regarding back order availability, future inventory and special orders.
                      5. Provided an elevated customer experience to generate a loyal clientele.
                      6. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
                      7. Answered questions regarding the store and its merchandise.
                    Years of Experience
                    Experience
                    0-2 Years
                    Experience Level
                    Level
                    Entry Level
                    Education
                    Education
                    High School Diploma

                    Guest Services Resume

                    Objective : Patient-focused and passionate Certified Nursing Assistant with hospital and nursing home clinical experience. Reliable and dedicated professional eager for a challenging opportunity in a healthcare environment.

                    Skills : Computer Skills, Management Skills, Planning Skills.

                    Description :

                      1. Processed all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
                      2. Processed all payment types such as room charges, cash, checks, debit, or credit.
                      3. Processed all check-outs including resolving any late and disputed charges.
                      4. Answered, recorded, and processed all guest calls, messages, requests, questions, or concerns.
                      5. Coordinated with Housekeeping to track readiness of rooms for check-in.
                      6. Communicated parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
                      7. Supplied guests with directions and information regarding property and local areas of interest.
                    Years of Experience
                    Experience
                    2-5 Years
                    Experience Level
                    Level
                    Junior
                    Education
                    Education
                    Concentration In Marketing