Performance Manager Resume
Objective : Experienced providing thorough support in Call Center Operations as Manager. Ability to execute pro-active decisions using sound business judgment.
Skills : Management, Communication Skills.
Description :
- Responsible for tracked time and attendance, productivity and quality of work for over 200 union revenue cycle employees.
- Established a monthly development tool for each employee identifying weighted metrics associated with registration compliance.
- Served as liaison between union and management handling all disciplinary action.
- Conducted weekly employee satisfaction staff meetings and served to bridge the gap between staff and management within the revenue cycle.
- Coordinated the interviewing and hiring process for the Revenue Cycle union staff.
- Conducted annual staff work performance evaluations. Developed a working relationship with Union leadership.
- Reorganized the staff job assignments to perform more efficiently.
Experience
2-5 Years
Level
Junior
Education
Diploma
Performance Manager III Resume
Summary : Experienced along with education to continue to become a strong asset to company.
Skills : Client Services, Call Center.
Description :
- Managed a team of 20, while mentoring and providing reports and completing ques to upper management.
- Provided healthy and safe work environments.
- Directed and delegate duties, as well as prioritize aged reports.
- Led the day-to-day management of a seat outbound call center.
- Inspired the team to increase performance to meet company goals.
- Identified processes and implementing improvements for center efficiency.
- Analyzed and identified training areas, which resulted in an increase in center performance Created a motivational reward system.
Experience
10+ Years
Level
Senior
Education
Diploma
Performance Manager I Resume
Objective : Looking for a new opportunity in the financial industry where can grow career and use previous experience to help a company achieve its goals.
Skills : Management, Analytical Skills.
Description :
- Provided the overall supervision and performance of locations generating over annual sales.
- Staffed, trained and mentored managers, administrates all aspects of loss prevention.
- Established goals and plans based on companies' initiatives to increase store productivity and profitability.
- Orchestrated the successful opening of several new locations and coordinated store relocations.
- Achieved positive sales over comp and over budget within a challenging mature market.
- Reduced shrink by increased profits within areas prone to negative trends.
- Developed and implemented a highly productive and loyal staff, resulting in low levels of employee turnover.
- Successfully created a culture of the importance of team building from the bottom up.
Experience
2-5 Years
Level
Junior
Education
Liberal Arts
Performance Manager/Representative Resume
Summary : Loading own truck with scrap appliances and other various metals and unloading the scrap metals.
Skills : Management, Analytical Skills.
Description :
- Advertised products that encourage consumers to discover and engage with local businesses across online, print and mobile platforms.
- Designed and developed strategic reports that assess and evaluate product performance.
- Directed resources for online traffic/leads report/tracked calls.
- Responsible for gathering, analyzing and reporting out ad performance results for customers, teams, and leadership.
- Assisted in sales calls with sales representatives.
- Provided leadership and partner with the sales team in developing sales planning strategies to create customer retention.
- Utilized performance data to identify additional revenue growth opportunities.
Experience
7-10 Years
Level
Management
Education
Business Administration
Performance Manager/Co-ordinator Resume
Summary : To obtain a position in customer service so that can use previous education and management experience to promote stellar service for a leading company.
Skills : Communication Skills, Problem Solving Skills.
Description :
- Directed the day to day operations of Data and Systems Analysts/Technicians to capture statistical and quality data.
- Responsible for strategic planning and performance reported for contracts, SLA's and KPI's.
- Responsible for monitored contract deliverables through scorecard and internal reporting systems.
- Collaborated with Quality and Operations business units to implement quality initiatives.
- Managed the integration and usage of multiple data systems and repositories.
- Cross-trained and backed up other customer service managers.
- Facilitated inter-departmental communication to effectively provide customer support.
Experience
7-10 Years
Level
Management
Education
Business Administration
Performance Manager/Analyst Resume
Summary : Seeking employment with a company where can use talents and skills to grow and expand the company and to succeed in a challenging environment.
Skills : Management, Decision Making Skills.
Description :
- Liaisoned between Client Regional Staff - Regional Sales Managers and District Sales Managers and individual dealerships.
- Conducted training on the Kia marketing Services program.
- Assisted dealerships with internet lead billing/credit or volume adjustments.
- Led credits review/research as well as validating all internet leads for credit requests.
- Monitored dealership participation in the program and prepare reports for Kia management.
- Conducted quarterly internal audits of internal dealership files.
- Verified all legal documentation has been received, documented correctly.
Experience
7-10 Years
Level
Management
Education
AA
Sr. Performance Manager Resume
Summary : Business trends for companies to increase profits and efficiency from different data sources such as front-end(CMS), CRM, Databases, Analytics, and Marketing Platforms.
Skills : Analytical Skills, Management.
Description :
- Promoted to this position after the achievements accomplished as a relieving manager.
- Participated in project management functions. Process change and implementation) Coaching and development of a full-time staff.
- Shared and created quality customer service strategies and adopting performance models with peers.
- Maintained team accountability for all operational standards.
- Created and headed several motivational initiatives to create a positive and inclusive work environment.
- Handled high-level customer service issues and escalations.
- Hired, motivated, coached, and evaluated staff to a high-performance team.
Experience
10+ Years
Level
Senior
Education
Business Management
Lead Performance Manager Resume
Summary : Management professional effective at building highly-motivated teams, as well as leading cross-functional teams in a fast-paced environment.
Skills : Financial Statement Analysis, Expense Control, Marketing.
Description :
- Accounted management for approximate accounts.
- Assisted dealers in developing inventory acquisition, management, and merchandising strategies.
- Identified opportunities for improvement in merchandising, pricing, and management of new and used vehicle inventory.
- Identified integration and data issues to maintain efficient posting of vehicle inventory.
- Led first major account development across business units.
- Coordinated together to launch a dealer group with vAuto.
- Established communication across business units to present a seamless process to the customer.
Experience
7-10 Years
Level
Management
Education
Business
Associate Performance Manager Resume
Summary : Obtain a position as a team-player in a people-oriented organization where can maximize customer-service and management experience in a challenging environment.
Skills : Risk Management, Communication Skills.
Description :
- Responsible for coaching and development of personnel who receive, test, and handle residential and business customer repair issues.
- Identified areas of improvement and develop action plans to improve performance and customer interaction.
- Provided recognition of performance and customer interaction.
- Ensured productivity, quality, and regulatory service levels are met on a multi-state level.
- Led on all operational processes and procedures.
- Peered Coach to improve manager's skillsets for performance management.
- Assisted with workforce management and running of day to day operations.
Experience
7-10 Years
Level
Management
Education
AA
Asst. Performance Manager Resume
Summary : Very qualified warehouse worker with experience in the listed areas. Great with troubleshooting problems, and always on top of the tasks that need to be completed.
Skills : Decision Making Skills, Administrative Management.
Description :
- Managed State Level firms Nationwide regarding the litigation process.
- Ensured client and internal expectations are met timely and accurately.
- Ensured deliverables are met on a weekly, monthly basis.
- Tracked hardships, bankruptcies, deceased handled, and SCRA in accordance with federal laws and client/internal policies.
- Reported remittances along with daily, weekly and monthly deliverables.
- Monitored production schedules and on-time order delivery.
- Monitored production floor for safety and cleanliness.
- Monitored associate production efficiency and quality.
Experience
10+ Years
Level
Senior
Education
Certification In Paralegal
Performance Manager Resume
Objective : Process oriented IT Service Relationship Manager with a strong record of customer satisfaction in operations and supplier management.
Skills : Project Management, Supplier Relationship Management.
Description :
- Relationship and Governance Management responsibility for Preferred Suppliers.
- Ensured monthly delivery of Vendor Performance Metrics across VMO.
- Quarterly development and distribution of VMO Performance Dashboard.
- Interfaced with a contract, financial and relationship management associates as needed to accomplish the VMO objectives.
- Ensured compliance with performance SOPs.
- Interfaced with Business Partners and IT Service Owners to drive customer satisfaction through continuous improvement plans.
- Tracked system by quantifying labor cost savings opportunities and per-unit pricing as set by the customer.
Experience
2-5 Years
Level
Junior
Education
Bachelor Of Science
