A Spa Concierge handles day-to-day operations such as bookings, appointments, marketing, retail sales, and minor housekeeping duties. Typical duties listed on the Spa Concierge Resume include the following – greeting customers, confirming appointments and answering basic questions, escorting the clients till the locker or treatment room, providing or offering services like serving water, snacks and newspaper to waiting clients; checking in spa-goers; mailing out spa coupons, brochures and price lists; filing documents and keeping record of client payments and services. The job description also includes performing light housekeeping tasks like maintaining the front desk clean and neat.
The most successful resume highlights the following qualities – knowledge of spa procedures; a friendly personality, customer service orientation, office equipment familiarity, telephone etiquette; attention to details; and knowledge of promotional activities. Formal education beyond a high school diploma is not expected.
Headline : Ideal Services agent who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
Skills : Microsoft Office, CPR/First Aid, Spa Soft, Millenium.
Description :
Answered an average of more calls per day by addressing customer inquiries, solving problems and providing new product information.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Provided an elevated customer experience to generate a loyal clientele.
Answered product questions with up-to-date knowledge of sales and store promotions.
Effectively communicated with and supported sales, marketing, and administrative teams on a daily basis.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Experience
5-7 Years
Level
Executive
Education
Diploma
Spa Concierge/Representative Resume
Summary : Customer service oriented individual with an understanding of consumer behavior and the ability to work well in a team, as well as, independently. Have a strong work ethic, excellent communication and interpersonal skills.
Skills : Excellent communication skills, Multitasking.
Description :
Ensure accurate spa reservations upon check-in and assist guests with booking additional spa services.
Maintain a clean spa environment and replenish spa products throughout the business day and for the next business day.
Conduct daily tours to promote cross-selling opportunities for our technicians with our new and existing clientele.
Promote current and upcoming spa packages and implement up-selling opportunities for our signature retail items.
Deliver food and beverage items ordered by our spa guests.
Assist in resolving guest issues by following-up with that guest during and upon resolution.
Ensure customer satisfaction and relay customer feedback to the appropriate management teams.
Experience
7-10 Years
Level
Management
Education
Advertising Design
Spa Concierge I Resume
Objective : Seasoned management, retail and sales professional with over a decade of achievement Superior troubleshooting and problem resolution skills with the necessary tact to overcome customer objections and improve productivity.
Skills : Microsoft Office, Eaglesoft.
Description :
Recommend and up-sell services and products that fit the guests' needs.
Provide administrative support with correspondence to email and returning voicemail.
Provide tours and describe the spa facility, as well as help, facilitate when necessary.
Effectively handles cash, credit card, gift certificates, and room charge transactions.
Ensure the spa front desk operates efficiently and create memorable experiences for spa guests.
Respond to telephone and in-person inquiries regarding spa reservations, club information and guest concerns.
Provide a personal interface and communication link between the guest and the spa staff.
Experience
2-5 Years
Level
Junior
Education
BA
Spa Concierge II Resume
Headline : Seeking a postion as an active employee, involving responsibility and working with others as a team member to achieve advancement and growth for the company.
Skills : Electronic Medical Records, Physiatry, Typing.
Description :
Ensure that everything is run in an organized fashion. Upon the arrival of our guest, greet them with a very warm welcome.
Check them in and ensure they are prepared for the service(s) they are about to receive.
Completion of their services, ensure everything went well and then proceed to check them out.
Ensure that all confirmation calls are made for next day appointments.
Charge of creating the schedule for the rest of the spa concierge.
Recorded clients' files, services provided, and products purchased through the point of sale system.
Collected fees for services rendered during a visit and presented final bill to clients.
Experience
5-7 Years
Level
Executive
Education
Medical
Jr. Spa Concierge Resume
Objective : Pursue opportunities which allow to be challenged, gain experience and expand knowledge. Strong communication, customer service and technology skills.
Skills : Management, Coordinating, Organization.
Description :
Provided meticulous guest service to sophisticated travelers, VIP, and celebrity guests, at a luxury spa located in the Carlyle Hotel.
Able to perform in a demanding and fast-paced atmosphere. Maintained client confidentiality at all times.
Achieved thorough familiarity with and consistently implemented all departmental policies, service procedures and standards.
Developed good working relationships with hotel staff and other hotel departments.
Ensured the accuracy of all Spa rates, packages, and promotions quoted to spa customers by Spa staff at the Spa Desk.
Warm and inviting to all guests while engaging with them to personalize their experience.
Suggested treatments to promote and improve the sales of services and products.
Experience
2-5 Years
Level
Junior
Education
Associate's
Spa Concierge/Executive Resume
Objective : Customer service oriented individual with an understanding of consumer behavior and the ability to work well in a team. Have a strong work ethic, excellent communication and interpersonal skills.
Skills : Data Entry, Sales, Appointment Scheduling, Basic Computer Skills.
Description :
Recommend and up-sell services and products that fit the guests' needs.
Provide administrative support with correspondence to email and returning voicemail.
Provide tours and describe the spa facility, as well as help, facilitate when necessary.
Effectively handles cash, credit card, gift certificates, and room charge transactions.
Handle the special requests and enhance relationships with guests and members.
Ensure all reservation information is properly secured. Ability to handle multiple tasks simultaneously.
Maintain excellent communication between activity in reservations and service providers.
Experience
2-5 Years
Level
Junior
Education
BA
Lead Spa Concierge Resume
Headline : Environmental studies and a minor in biology with excellent verbal and written communication skills seeking a challenging entry level opportunity to contribute to the success of an organization.
Skills : Management, Office Management.
Description :
Greeted customers courteously and ensured they are comfortable.
Operated telephone calls, providing information. Scheduling appointments and cancellations.
Enrolled guests in special programs or memberships.
Organized and coordinated group bookings, creating pricing plans according to client needs.
Promoted spa services and product sales, increasing earnings by following up-selling.
Managed inventory of spa products ensuring that all items are available at all times.
Received payments and registered daily sales, deposits, and receipts for services or products sold.
Experience
5-7 Years
Level
Executive
Education
Diploma
Associate Spa Concierge Resume
Headline : A confident, motivated team member with an in depth understanding of the hospitality industry. Possessing the required communication skills and flair needed to attract business, drive sales.
Skills : Spa Soft, Deltek, Microsoft Office, HOTSOS.
Description :
Informed guests of spa services, programs, and activities over the phone and in person.
Addressed all guest complaints and referred to any escalated situations to management.
Checked members and guests promptly for their appointments.
Supplied guests with robes, slippers and locker keys.
Efficiently checked guests in and out using Spa Soft. Addressed all member concerns with patience.
Coordinated and booked spa service appointments for individual and group clients.
Assigned clients to estheticians by aligning the client's needs with the esthetician's expertise.
Experience
5-7 Years
Level
Executive
Education
BS
Jr. Spa Concierge Resume
Objective : Motivated customer service specialist with over 1 year experience in a fast-paced, team-based environment. Monitored all areas in the spa to ensure that cleanliness was maintained at all times.
Skills : Communication Skills, MS-Excel.
Description :
Working independently and as part of a team to achieve appointments per day and sales goals.
Working as a team member performing cashier duties, product assistance, and cleaning.
Designing and suggesting new display ideas to improve accessibility to merchandise.
Expressed appreciation and invited customers to return to the store. Took special orders in person and over the phone.
Maintained adequate cash supply in cash drawers in multiple checkout stations.
Responsible for ringing up customers in a timely manner and guaranteeing a high level of customer service.
Maintained clean work stations and the overall appearance of the spa lobby.
Experience
2-5 Years
Level
Junior
Education
Diploma
Asst. Spa Concierge Resume
Objective : Seeking a rewarding position as an experienced Administrative Assistant that involves key participation, new challenges and opportunities for personal growth and career development.
Skills : Technical Skills, MS-Office.
Description :
Reserve spa appointments for guests Call guests to confirm appointments and make updates.
Sell and arrange spa merchandise for visual appeal.
Answer customer inquiries and explain the costs, availability, policies, and procedures of the facility.
Assign dressing room facilities and locker space for guests.
Perform office duties on a temporary basis when needed.
Check supplies to ensure adequate availability, and order new supplies when necessary.
Set up and supported relationships with customers providing constant assistance.
Experience
2-5 Years
Level
Junior
Education
Communication
Spa Concierge Resume
Objective : To obtain an Entry-Level position in a Corporation that will best utilize hospitality skills and education with potential for growth and advancement.
Skills : Spa Front Desk, Opera, Customer Service, Catering Server.
Description :
Scheduled appointments for guests using the Spa Biz reservation software system. Called guests to confirm scheduled services.
Answered questions about available services and up-sold services.
Checked in guests for appointments confirming first and last names.
Escorted guests into spa facilities after the check-in process.
Processed payments for Spa and obtain payment authorization as needed.
Balanced, and dropped receipts and reports to accounting.
Pick-up and deliver items, or run errands for guests. Plan special events for guests reserving the spa.
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