Client Service Technician Resume Samples

A Client Service Technician is a skilled worker who provides technical support services to clients. While the exact duties are determined by the type and size of the products, the following are certain core duties listed on the Client Service Technician Resume – providing service and customer support during field visits, managing all on-site installation, repair and maintenance, and testing tasks; diagnosing errors or technical problems, determining proper solutions, documenting processes, safely operating a vehicle, following all company’s filed procedures and protocols; building positive relationships with customers, safely operating a vehicle, and performing regular maintenance tasks.

Apart from proven work experience, the following skills are needed – the ability to test, troubleshoot, repair, and service technical equipment, English literacy; the ability to work flexible shifts, familiarity with mobile tools and applications, and English literacy. A technical degree or certificate in a relevant field is compulsory.

 

Client Service Technician Resume example

Client Service Technician Resume

Summary : Providing phone services for transferring calls within department area and to area within the hospital: Communicated effectively with hospital setting to retrieve information and provide problem-solving assistance for laboratory clients.

Skills : Bilingual Spanish, Customer Service, Communication, Interpersonal, Type 55 WPM, Ms. Word.

Description :

    1. Performed direct analytical and technical support for Travis AFB's Help Desk.
    2. Provided technical desktop support to 500+ internal users in a fast paced enterprise environment.
    3. Imaged machines utilizing Ghost.
    4. Migrated workstations from Windows Vista to Windows 7.
    5. Troubleshoot and resolved technical issues with Network printers and other office peripherals.
    6. Setup dual monitor capability to personnel throughout the base.
    7. Created documentation for end users to resolve common issues and posted it on company sharepoint site.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Associate Of Applied Science


Client Service Technician Resume

Summary : Receiving patient orders for registering, billing, and processing for laboratory results, and also Verifying that information in the computer system was up-to-date and accurate.

Skills : Teaching Skills, Administrative Assistant, Organizational, Writing, Lesson Planning, Editing.

Description :

    1. Troubleshoot and resolved technical issues with MS Office/Outlook.
    2. Responded to customer trouble ticket requests submitted through Remedy ticketing system.
    3. Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
    4. Provided emotional support while with residents to develop long term plans and goals.
    5. Created monthly checklist for the department.
    6. Entered data information into Excel database for Magellan funding.
    7. Provided transportation of clients to medical appointments and activities.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
MS


Client Service Technician Resume

Objective : Highly motivated and skilled Counselor Intern who graciously handles and resolves challenging client issues. Driven to consistently deliver exceptional client support. Self-directed Counselor Intern and innovative thinker, with a knack for developing creative solutions to complex problems. Seeking a position with the opportunity for new challenges and professional development and advancement. Community Service Specialist successful at offering community support services to adults with developmental and intellectual disabilities.

Skills : CMBHS, Microsoft Office.

Description :

    1. Planned and hosted on- and off-campus community service activities.
    2. Communicated with individuals of all ethnic and cultural backgrounds on a daily basis.
    3. Addressed and resolved client problems and complaints in a tactful and timely manner.
    4. Gathered information and filed reports to resolve complaints.
    5. Prepared specimens for analysis.
    6. Intervened in crisis situations to protect residents and others.
    7. Directed client service with an emphasis on reducing dependency on public assistance and increasing client self-sufficiency.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
GED

Client Service Technician Resume

Summary : Installing, operating, navigating, and troubleshoot Windows, iOS, Android devices, and all supported software or applications. Providing technical support on-site, remote, phone, and email.

Skills : Client Service Technician, Data Entry, Supervisory, Reporting, Receptionist.

Description :

    1. Contacted clients regarding issues and/or questions.
    2. Worked with client service rep and supervisor on prioritizing clients.
    3. Set up files and documents for audits.
    4. Setup schedule request.
    5. Monitored and updated calendars.
    6. Technically reviewed work order prior to products being tested.
    7. Clerical reviewed sample analysis request form entered correctly in database.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
High School Diploma

Client Service Technician Resume

Objective : A motivated, energetic and outgoing individual with strengths in training new hires, group counseling, and crisis intervention. Focused on consumer care and am passionate about working with others. A well-organized and action-oriented problem solver who thrives on innovative challenges. Have excellent interpersonal and communication skills in a variety of working environments, including public service and psychiatric care units.

Skills : Case Management, Crisis Intervention, Verbal Communication Skills.

Description :

    1. Knowledged of sociological and behavioral effects of alcohol and drug abuse.
    2. Knowledged of common health issues associated with substance abuse.
    3. Supervised adult clients with varying degrees of mental illnesses, substance use disorders, or legal problems.
    4. Worked with clients of diverse backgrounds.
    5. Completed intake assessments into the Respite, Detox, and Protective Custody programs.
    6. Served meals/snacks and assist clients in managing their personal care.
    7. Maintained HIPAA regulations and practice confidentiality Work with clients of diverse backgrounds such as homelessness, mental health, chronic diseases, substance abuse, intellectual disabilities, and other sociological factors.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Master's In Counseling Program

Client Service Technician Resume

Headline : Installing and troubleshoot voice and data cabling, Routinely applying problem analysis and troubleshooting procedures to resolve customer problems using documented processes or via escalation, Acting as a competent technical resource in order to assist users with resolving IT issues.

Skills : SEM, GC/FID, GC/MS, NIRS, Polarimetry, Reflux and Recrystallization, Condensation Reactions, H1NMR, C13 NMR, LC/MS, UV-Vis.

Description :

    1. Handled technical troubleshooting of desktops, laptops, and business-related IT equipment.
    2. Created an application that improved the process of setting up new machines and decreased the time needed on each machine by 60%.
    3. Developed an application using C# that cuts down the time it takes to create a ticket for grievances from 24 hours to 10 minutes per issue.
    4. Provided on-site OSX and iOS expertise to GE Capital, Healthcare, and Transportation Chicago with OSX and iOS troubleshooting.
    5. Facilitated OSX and iOS testing to ensure there were no compatibility issues with current software.
    6. Worked with a multidisciplinary team to resolve compatibility issues with OSX, iOS, and other software.
    7. OSX Hardware Diagnosis to ensured the software was not the problem and then worked with Apple Services and Support groups to effectively repair Apple hardware.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Junior
Education
Education
Associate In Behavioral Science

Client Service Technician Resume

Objective : Dynamic, savvy, out-going, educated professional offering successful leadership in the advancement of Information Technology and Analytics. A goal-driven performer who has achieved and improved performance benchmarks while collaborating with cross-functional staff teams, senior managers, community representatives, and vendors.

Skills : Customer Service, Microsoft Word.

Description :

    1. Programmed and Supported Datatel Colleague within five modules (Core, Student, Colleague Finance, Human Resources, Colleague Advancement).
    2. Implemented, installed, and supported Video Conference Room and Remote Class Room System.
    3. Implemented, installed, and supported Learning Management Systems, Lecture Capture System, Print Management System.
    4. Installed and performed repairs to hardware, software, peripheral equipment following design and installation specifications.
    5. Referred major hardware or software problems or defective products to vendors or technicians for service.
    6. Performed tests and ensured proper installation of cables, operating systems, appropriate software.
    7. Managed users account and system information, reset the user's password.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
MS

Client Service Technician Resume

Objective : Client Service Technician experienced in working in fast-paced environments demanding strong organizational, interpersonal, technical skills. Trustworthy, discreet, positive attitude, and ethical; I'm strongly committed to customer service. Good Communication, responsible, team player, detail-oriented, dedicated, and resourceful in completing jobs and projects; able to multi-task effectively.

Skills : Microsoft Office Suite, Management Skills, Leadership, Python, Adobe Photoshop.

Description :

    1. Installed cable plant, conduit, phone jacks, blocks, patch panels, j-hooks, and jumpers.
    2. Installed, Tone, and Test of Voice, Video, and Data Cabling.
    3. Installed racks and communication equipment.
    4. Installed and Configured switch/router network, server setup.
    5. Set up technology equipment for Faculty and Staff uses off-office or off-site.
    6. Implemented SharePoint for use with inventory management and documentation to improve onsite documentation.
    7. Configured and deployed HP desktops and laptops to the user environment.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
MS

Client Service Technician Resume

Headline : Providing initial training on the use of end-user technology, Providing necessary training and education on all IT department policies and procedures, and also Monitoring work queues in the tracking system and engage assistance as needed to maintain SLAs. Maintain asset logs and service records as needed. 

Skills : Inventory Management, Employee Training, Auditing, Computer Repair, Marketing, Retail Management, Microsoft Office Suite, Microsoft Windows.

Description :

    1. Responsible for racking and cabling equipment in a major data center, diagnosing and correcting connectivity issues, auditing, training new staff members, and preparing quarterly reports.
    2. Trained other employees on how to correctly track and report billable hours in Changepoint software which increased customer billing accuracy and improved departmental profitability.
    3. Reduced customer downtime during server transition by pre-labeling and cabling server racks allowing a faster installation of hardware.
    4. Served as the technical liaison with a major client during their server conversion of four racks with approximately fifteen devices in a project that had to be completed in a six-hour window.
    5. Wrote WIKI articles for our employees to help train on procedures ranging from cabling, installing hardware, to data center maintenance.
    6. Reviewed employees' previous tickets and did a quality assessment on them resulting in more focused and timely training feedback to the employee.
    7. Prepared quarterly reports for sales managers and customers to help them optimize existing hardware capacity and defer new hardware purchase until truly needed.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Business Management

Client Service Technician Resume

Summary : Dependable and a team player, seeking an opportunity as an Executive Assistant. Working in a challenging capacity with a diverse customer base for an organization that values excellent customer service in an ever-changing environment.

Skills : Call Center Experience, Computer Repair.

Description :

    1. Responsible for 20-foot box truck, delivering and setting up durable medical equipment in customers' homes.
    2. Filled oxygen cylinders (liquid to gas).
    3. Routed deliveries as necessary.
    4. Maintained proper DOT "CDL-A-X" FDA licenses and registration as appropriate.
    5. Responsible for overall duties as assigned.
    6. Completed intakes of new patients for insurance coverage, proper diagnosis, etc.
    7. Cross-trained and provided back-up for other customer service representatives when needed.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
HS