A Retention Coordinator is a human resource professional who is responsible for overseeing and promoting employee relations programs as a way to retain employees. Typical work activities mentioned on the Retention Coordinator Resume are – overseeing and promoting employee relations including surveying, analyzing, and reviewing employees to find areas for employee retention improvement, managing new services and programs, retaining current employees, and attracting new ones, promoting employee benefit programs, working closely with recruiting staff to develop pre-employment personality assessments and assisting in finding candidates who match the organizational culture.
Most hiring companies require at least several years of experience in employee retention or similar experience, and a solid understanding of recruiting and other human resources functions. Education requirements include a bachelor’s degree in human resources or business or a related discipline.
Summary : A goal-oriented Retention Coordinator professional with over 18 years of experience that focuses on strong oral communication and listening skills necessary to work in a team environment. Organized and efficient in problem-solving and recognizing opportunities that would help improve the customer experience.
Promoted from Financial Service Representative to Retention Coordinator, the Mentor program and then to Interim Floor Coordinator.
Completed the S20 que when the supervisor was out of the business.
Responsible for attendance, ensuring leadership was aware who was out of the business.
Prepared coaching sessions for the week.
Calibrated calls for quality consistency with the supporting supervisors.
Completed quality reviews on each team member for the supervisors I supported.
Responsible for creating action plans monthly for the bottom three performers of my team.
Experience
10+ Years
Level
Senior
Education
GED
Retention Coordinator Resume
Headline : A goal-oriented Retention Coordinator professional with over ten years of experience that focuses on strong oral communication and listening skills necessary to work in a team environment. Organized and efficient in problem-solving and recognizing opportunities that would help decrease average write-off dollars and churn, while utilizing my strengths in customer service.
Helped to market an ethical marketplace where buyers and sellers can trust each other.
Created a team contest centered on the implementation of new policies and procedures.
Provided Success Beyond the Classroom career seminars for students each Spring Semester.
University alumni provided informational workshops on their careers and strategies for achievement in the world of work.
Collaborated to design and manage academic recovery program for at-risk students; 86% percent of participants achieved good academic standing.
Expanded the College Undergraduate Learning Assistants Program with a goal of increasing the number of students passing business core classes and providing teaching assistant experiences to higher achievers.
Experience
5-7 Years
Level
Executive
Education
GED
Retention Coordinator Resume
Objective : An accomplished higher education administrator with extensive experience in successfully educating non-traditional, marginal and economically disadvantaged students. Versatile skill set in retaining, advising, counseling and other best practices to improve student retention and graduation. Excellent oral and written communication skills, customer service oriented and insightful problem solving skills.
Planned, developed, and implemented a comprehensive university-wide retention plan designed to reduce attrition and increase graduation rates.
Co-chaired Retention Committee with faculty representative to enforce university-wide retention plan.
Developed and implemented Early Alert Initiative to identify and provide intervention services for students exhibiting at-risk behavior early in the semester.
Assisted teacher advisors and faculty in colleges to assist students for classroom completion and success.
Developed and revised University policies and procedures to aid the University in being a high-performing Institution in higher education.
Implemented major policy changes to the Satisfactory Academic Progress Scale, Phoenix Policy (readmittance below admission criteria), and Class Absence Policy.
Developed advising manual for new instructors to assist students with academic success.
Experience
2-5 Years
Level
Junior
Education
Master's In Public Affairs
Retention Coordinator Resume
Objective : As a Retention Coordinator, responsible for Collaborating with all areas of the College to implement retention initiatives, Assisting with the institutionalization of retention practices and improvements, Serving on the CRM Retention Module Build Team as CRM Retention Administrator.
Skills : Monitoring Skills, Testing Skills.
Description :
Established and organized four annual career days that included 18-panel sessions, 15 employer information tables, networking luncheon, and Federal jobs workshops.
Launched and managed 3 shadow days and 2 extern days with leading organizations, such as Aerotek, the Environmental Protection Agency, and TEKSystems.
Developed and maintained an appropriate understanding of the health care products related to sales responsibility.
Successfully completed periodic certification and testing to maintain knowledge level established by regulations.
Restructured first-year seminar and developed co-curricular activities for interdisciplinary, problem-based learning community; fall cohort achieved 100% first to second-semester retention rate.
Developed and administered survey instruments to collect feedback from exiting seniors.
Trained and supervised 7-11 students annually to represent the College and support other business students' academic, leadership, and professional development.
Experience
2-5 Years
Level
Junior
Education
GED
Retention Coordinator Resume
Summary : Professional with ten plus years of combined banking, customer service, sales, and cash handling experience. Thrives in a fast-paced environment while maintaining stellar customer service. Expert in customer retention and churn reduction. Capable of working with a broad and diverse customer base.
Skills : Ability to interact with, Work with and get along with.
Description :
Responsible for increasing the number of business students that complete the academic programs.
Exposed them to a greater number of professional and leadership development opportunities.
Maintained data files on college-wide persistence and graduation statistics via PeopleSoft and Excel software.
Increased on-time graduation rate by 10% in the College of Business by monitoring records, developing early alert processes, and streamlining graduation clearances.
Founded the College Ambassadors Program.
Facilitated expansion of Student Advisory Council, providing a forum for Dean to mentor 15-25 student body leaders and high-achieving students per semester.
Mobilized Dean, faculty, and students to host 60-90 students each year for college orientation presentations; strengthened process for connecting students with resources.
Experience
7-10 Years
Level
Management
Education
Diploma
Retention Coordinator Resume
Headline : Sales professional, with extensive manage care experience in all aspects of sales and marketing, exploring potential opportunities to grow with a well-established organization. Comprehensive knowledge of the Medicare and Medicaid programs which include adherence to the Medicare guidelines and the complexities of administering those programs to health plan members and providers in the marketplace.
Presented to, followed up, and recertified individuals on a telephonic or direct basis.
Assisted individuals by completing the appropriate forms and meeting necessary recertification/re-enrollment targets, or by the facilitation of the process.
Communicated benefits of EH's products/services to maximize the potential for continued membership and/or enrollments or purchases/subscriptions.
Provided proactive phone contact at least twice in the first three months of membership to welcome, explain benefits and provide health improvement opportunities.
Functioned as a liaison between all EmblemHealth departments to help identify and resolve members' recertification problems or concerns.
Utilized automated tools such as Market Prominence, ESAWS, and QCARE to perform duties and conduct telephonic outreach and set field appointments when necessary.
Presented EmblemHealth insurance products and benefit plans to community groups, small businesses, and current members.
Experience
5-7 Years
Level
Executive
Education
MS
Retention Coordinator Resume
Summary : To secure a Retention Coordinator position with a well-established company where I can capitalize on my administrative skills and training experiences.
Skills : Excel, Recruiting, Planning, Budgeting.
Description :
Retained students by helping find solutions to the problems they face through life as well as school.
In charged of setting up events such as orientation and focus groups.
Collected and entered data.
In charged of the student ambassadors through the college.
Worked closely with other staff and faculty to determine the best solutions for the students.
Improved the lives of many students.
Started the student ambassador program at Lincoln Trail College.
Experience
7-10 Years
Level
Management
Education
Bachelor's In Psychology
Retention Coordinator Resume
Headline : As a Retention Coordinator, responsible for Utilizing the College's CRM to establish the SUCCESS Team approach to support and retain students, Serving as a SUCCESS Team Member Training faculty and staff on CRM Retention Module and SUCCESS Team project, Identifying and reducing barriers to student retention.
Skills : Leadership Training, Customer Service, College Recruiting, Career Development, Career Counseling.
Description :
Established and maintained relationships with clients.
Registered and referred clients to Mission of Love Charities Programs.
Scheduled counseling and case management appointments for clients.
Maintained the inventory system for donations.
Prepared Life Skills course packages for clients and instructors.
Initiated events while identifying resources connected to community outreach programs that support the Mission of Love Charities core values.
Completed weekly activity reports for the Youth Development department.
Experience
5-7 Years
Level
Junior
Education
Bachelor's Of Science In Psychology
Retention Coordinator Resume
Headline : To obtain a Retention Coordinator position in your Institution where I can share my knowledge with the students in helping, expanding, and maintaining their academic goals.
Skills : Team Work, Good Writing Work Under Pressure Working.
Description :
Provided orientation and services to freshmen students, with the purpose of reinforcing their academic goals and motivating them till graduation.
Supported the Academic Advisors with the students, student-professor conflicts, decisions, activities, and reports.
Designed an annual plan which explains the development of activities that will increase the progress of the students.
Coordinated staff meetings with Academic Advisors, Students Academic Coordinators, Associate-Deans, Professional Counselors, and Programs Directors.
Developed plans, strategies, activities, and reports for the retention of the freshmen population.
Designed modules in coordination with the Associate-Dean and Academic Advisor for freshmen students.
Participated in Professional Growth Seminars.
Experience
5-7 Years
Level
Executive
Education
Master In Business Administration
Retention Coordinator Resume
Summary : More than 10 years' successful experience in management and customer support with recognized strengths in an ability to deal effectively with the public in a tactful and effective manner, including planning/implementing effective supply inventory allocation; implementing effective budget procedures and systems to avoid overages.
Skills : Microsoft Excel, Managing Skills.
Description :
Handled incoming & outgoing calls regarding post-partum and/ or immunizations.
Assisted Child Health Plus/ Family Health Plus clients with information of coverage as well as changes in their coverage.
Schedule doctor appointments for members to stay up to date with visits and immunizations.
Collected immunization records of UHG Members to update members files.
Mailed out package for Post-partum members, called to follow up and assist members with post partum appointments, changes in their coverage, how to continue to recieve coverage for themselve as well as Accomplishments Retained and assisted members with understanding of their coverage as well as helping members with getting further care.
Used Very independent and I'm able to work under pressure as well as used my Bilingual (English & Spanish) Microsoft Word- Excel- Graphics Designs-PowerPoint-.
Communicated extensively with students through social media, student portal and college website to maximize retention levels and overall academic success.
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