A Technical Support Executive takes responsibility for providing enterprise-level assistance to customers. The job description entails diagnosing and troubleshooting software and hardware problems and helping customers in the installation of applications and programs. Common duties listed on the Technical Support Executive Resume are – identifying hardware and software solutions, solving network issues, installing and configuring hardware and software, replacing and repairing the necessary parts; managing multiple cases at one time, testing and evaluating new technologies, conducting electrical safety checks, and diagnosing and repairing faults.
Employers typically look for technically skilled candidates with strong interpersonal skills for this role. Other needed skills include – proficiency in tech support, desktop support, and remote desktop applications; excellent written and verbal communication skills, and attention to detail. Often, a degree in IT or a Computer-related degree is seen on resumes.
Objective : Responsible for Monitoring & reviewing server backups (R1Soft CDP), and also Answering pre & post-sales inquiries, and provide consultative support for a range of products and services we offer.
Skills : Microsoft Office, Solidworks, Multitasking.
Description :
Experienced in developing Zipbill Java Parser to generate XML files using invoice extracts from the billing system.
Experienced in direct F2F interaction and meeting with the client regarding change requests and new developments.
Developed of parsing rule of invoice extract file in XML and used the same in ZipBill parser.
Coded using Java.
Experienced in analysis of EPPIX, Protek, Huwaei, INTEC telecom invoice billing data.
Interacted with Customers For Pre Checks And Incident Problem Management.
Ensured testing of 2D CVC before delivery.
Experience
2-5 Years
Level
Junior
Education
MS
Technical Support Executive Resume
Objective : Hardworking, organized, Technical Support Executive professional with a proven background delivering sensible business technology solutions on time and under budget while working as a team member or team leader.
Skills : Team Management, SQL, Powerpoint, Interpersonal Communication, Technical Support.
Description :
Effectively managed a high volume of inbound and outbound customer calls.
Gathered and verified all required customer information for tracking purposes.
Accurately documented, researched, and resolved customer service issues.
Evaluated consumer reports on a monthly basis.
Identified chronic customer issues by creating and maintaining a customer complaint log.
Referred unresolved customer grievances to designated departments for further investigation.
Managed call flow and responded to the technical support needs of customers.
Experience
2-5 Years
Level
Executive
Education
BS
Technical Support Executive Resume
Headline : Seeking a Technical Support Executive position with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Skills : Solution Development Life Cycle, Multitasking, MS Office.
Description :
Handled all Kinds of Wintel and hardware issues.
Provided base-level IT support to non-technical personnel within the business.
Provided technical support to Customers as well as the Onsite Engineer.
Coordinated manufacturing, construction, installation, and maintenance projects for the engineering team to complete per customer requirements.
Assured all the customer emails are been addressed and responded to.
Analyzed the chats handled by the TSEs and provided technical suggestions.
Tracked escalations and reported to Team Leaders.
Experience
5-7 Years
Level
Executive
Education
Diploma
Technical Support Executive Resume
Headline : To establish a long-term career in a company where may utilize my Technical Support Executive professional skills and knowledge to be an effective Associate Program Manager and inspiration to those around me.
Skills : Vmware, Vsphere, MS Office.
Description :
Talked with customers by phone and receives orders for installation, turn on, discontinuance, or change in service.
Handled irate customers, communicate company policy, and provide alternative approaches to resolve customer issues.
Filled out contract forms to determine charges for service requested, prepared change of address records, and issued discontinuance orders.
Solicited sale of new or additional services.
Adjusted complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
Followed up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
Recorded consistent problem areas with the intent of providing customer satisfaction and retention.
Experience
5-7 Years
Level
Executive
Education
Diploma
Technical Support Executive Resume
Headline : Responsible for Assisting support agents in troubleshooting customer's problems relating to Operating system issues, Network Connectivity, MS Office products, and Internet connectivity.
Skills : Microsoft Office, Adobe CS, Account Management, Project Management, Graphic Design, Video Editing, Customer Service, Sales, Lectora16.
Description :
Worked on quote Templates if any data change is required.
Planned work to be accomplished by subordinates, set and adjust short-term and long-term priorities, and prepared schedules for completion of work.
Assigned work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
Liaised, via conferences or direct meetings, with private industry, members of the public sector, academia, and other research communities to promote the activities of TFI, identify data and tools gaps, and ensure TFI's understanding of applicable protocols and procedures related to technology and the management of TFI's data.
Consulted with and provide critical advice to the Office of Security & Counterintelligence on safeguards that address confidentiality and privacy concerns related to data residing on FIN.
Experienced directly supervising a staff of IT professionals.
Experienced in evaluating, developing, and executing multi-year IT budgets.
Experience
5-7 Years
Level
Executive
Education
Bachelor of Engineering
Technical Support Executive Resume
Objective : Technical Support Executive with 3 years of experience in Developing and progressing assigned projects to enhance the technical infrastructure, improve quality, efficiency, and problem resolution process, and also Escalating problems to appropriate individuals based on established guidelines.
Provided healthcare for our customers' most critical assets, we deliver accuracy, productivity, and safety to a wide range of industries, including oil & gas, power generation, aerospace, metals, and transportation.
Headquartered in Boston, USA, Measurement & Control has more than 40 facilities in 25 countries and is part of GE Oil & Gas.
Interacted with Customer Master File team if any issue regarding data load process into SFDC.
Worked on Siebel & Non Siebel data loads.
Worked on Siebel Support tickets based on tickets received from users.
Provided the Siebel Application access to new users.
Experienced in developing and implementing IT policy.
Experience
2-5 Years
Level
Executive
Education
BS
Technical Support Executive Resume
Headline : Responsible for Researching, resolving, and responding to questions received via telephone calls, tracking system, and callbacks in a timely manner, in accordance with Core Logic standards.
Remotely managed Solaris and Linux servers in various domains using Netcool and Jumpgate (Sun customized tools).
Managed the Critical Server's CPU Performance using predefined utilities and shell scripting to ensure production continuity.
Troubleshoot disk-related I/O Errors.
Troubleshoot SVM-related issues by analyzing the disks and their replicas status.
Knowledgeable in Configuring SVM in various RAID levels.
Configured remote file sharing by setting up NFS share.
Planned training and customer visits of Engineers according to the criticality of the issues.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Engineering
Technical Support Executive Resume
Objective : Technical Support Executive with 4 years of experience in Maintaining ticket queues and workflows to a target completion rate of 90%, and also Managing problems of a complex nature where analysis of situations or data requires a review of a variety of factors.
Skills : Program Management, Project Management, Microsoft Office, Microsoft Project, Agile, Scrum.
Description :
Provided Level 1 Support for Broadband Connection to Virgin Media customer Worked As a Technical Support Executive under Virgin Media.
Received inbound calls of technical nature, independently resolved customer complaints, concerns, and inquiries regarding their Internet connection.
Managed LAN and Wireless Network and performed troubleshooting On LAN, WLAN, Customer Modems (NTL 250, TERAYON, and MOTOROLA), And CPE Router (Cisco-Linksys, Belkin, D-LINK, and Dynamode).
Set up Home Network and provided troubleshooting and full support on virgin- media security Software (PC-guard).
Troubleshoot a wide range of technical support issues and connectivity problems such as authentication, connection speed, e-mail configuration, and loss of synchronization.
Experienced in new employee mentoring, training, and coaching.
Provided support on Windows XP, Windows 2000, Windows 98, Windows Vista, Mac OS 9 for Internet connection Provided e-mail support on Outlook, Outlook Express, Windows mail, and Mac mail.
Experience
2-5 Years
Level
Executive
Education
GED
Technical Support Executive Resume
Headline : To pursue a Technical Support Executive professional career, which will utilize my knowledge and contribute towards the advancement of the organization by exploring new avenues and to learn and implement new solutions based on cutting-edge technology.
Checked on the status of virus samples sent for processing and coordinated with the release team on details of updates.
Attempted to provide resolutions on the first interaction with customers Handle multiple cases at the same time with varying degrees of severity Update customers on the progress of their cases on a regular basis Taking care of the issues that are escalated by the L1 engineers towards resolution and Customer Satisfaction.
Created incidents for new issues and sent them to the concerned dept.
Followed existing incidents towards resolution Educating the customer about the issue and measures that he can use to prevent the issue from occurring again.
Troubleshoot various queries of the customer regarding issues related to K7 security products.
Manually cleared Adware, Malware, virus, and spyware.
Used Citrix meta-frame to access applications and tools.
Experience
5-7 Years
Level
Executive
Education
BS
Technical Support Executive Resume
Summary : Assiduous, proactive achievement-oriented professional, offering over 9 + years of rich exposure across Information Technology Operations. A valued member of the systems management team, contributing a seasoned broad-based perspective to create pragmatic IT infrastructure strategies and implementation plans designed for maximum return at the lowest possible cost.
Skills : Proficient in IT infrastructure Project Management.
Description :
Included supporting HP End-user/Enterprise customers for Pavilion/Presario Notebook product line.
Interacted with the customers online via web chat in providing resolutions to typical issues like- OS Troubleshooting and Notebook Hardware Troubleshooting.
Hardware issued including all the internal and external devices of the notebooks.
Provided support for software installations and Virus issues.
Motivated team members in achieving the organizational goals in terms of Productivity, AHT, Quality, and other relevant metrics.
Provided support to create a dial-up connection, run the shell script, and install the R-Connect s/w in the Linux.
Monitored more than 50 critical mail as well as DNS Servers.
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