A Quality Assurance Advisor is responsible for ensuring that the manufacturing process adopted by the customer complies with quality standards set by the industry and the manufacture of the product is of the best quality. Roles and responsibilities commonly listed on the Quality Assurance Advisor Resume include the following – visiting client’s facilities, finding out erroneous methods or tools being adopted, performing various qualitative and destructive tests to test various desirable characteristics, performing other tasks as required by the manufacturing engineers. Other duties include recommending and monitoring preventive and corrective actions to ensure that the quality assurance standards are achieved and drafting quality assurance policies and procedures.
The most sought-after skills for the post include the following – excellent academic credentials, experience in quality inspection, auditing, and testing; excellent communication skills; strong computer skills, knowledge of QA databases and applications; and strong analytical skills. A bachelor’s degree in computer science or information systems is required.
Objective : Quality Assurance Advisor with 5+ years of experience in Supporting operations becoming familiar with site processes, procedures, and policies assuring alignment with cGMPs (Current Good Manufacturing Processes) and Health Authority regulations., Conducting batch record reviews, audits, investigations, and helping with internal audits / external inspections, Supporting sampling requirements for several areas.
Skills : Microsoft Office, Communications, Leadership Training, Leadership Training, Electrical.
Description :
Worked closely with the management team to review and feedback on all Customer Service process and documents using the agreed documented QA procedures.
Calls monitored, processed and case reviewed for the internal teams.
Delivered agreed QA Monitoring targets ensuring effective feedback to teams and adherence to company policy.
Contributed to the development of the QA monitoring and reporting model through regular review and feedback of findings and observations.
Supported the resolution of non-conformance's and breaches with the teams by timely reporting and recommendations which were then addressed by team managers with individuals corrective action plans.
Contributed to procedure reviews and change proposals where required, initiating innovation and efficiencies both in the process design and the review process.
Participated in peer reviews of colleagues and third parties, where applicable to ensure consistency of QA and identify any anomalies.
Experience
2-5 Years
Level
Junior
Education
GED
Quality Assurance Advisor Resume
Summary : Quality Assurance Advisor is responsible for the performance and quality of the company's software, hardware, and test labs. This role is a critical member of the product engineering team.
Skills : CPR Pro BLS Certification, PA Registered Nurse License Number RN663814, North Carolina Registered Nurse Permanent License Number.
Description :
Oversaw 50 plus employees per shift in daily call center operations.
Provided employees with tools to maintain and increase service levels to external customers.
Worked closely with other departments to promote sales contests, clarify information, and distribute reports.
Gathered, analyzed, and reported daily/weekly/monthly sales and service statistics.
Contributed to and supported the development of the QA team through active participation in the development of the QA model and supporting team members where appropriate.
Ensured legal and regulatory requirements were being followed in order to bring consistent quality services to the consumer.
Increased employee knowledge by assisting with development and implementation of product-awareness program.
Experience
10+ Years
Level
Senior
Education
Diploma
Quality Assurance Advisor Resume
Headline : To use my abilities of adapting, learning and creating to provide tangible progress in the endeavors and projects I seek to provide service for.
Skills : Electronics Technician, Developing Skills, Team Work..
Description :
Participated in call monitoring to identify customer expectation, needs, and ensured established quality standards were met or exceeded.
Provided feedback and trend data to the management team and worked hand in hand with team leaders to improve and develop individual team's performance.
Tasks and Accomplishments Ensured all agents were evaluated consistently by remaining educated on current company policy and procedure in regards to quality.
Developed a side by side program with floor representatives to develop better rapport with agents and to reduce the negative stigma of Quality Assurance at the Tulsa site.
Hosted weekly Team Leader, Management and Supervisor Calibration Meetings, to ensure that site leadership was aware of current and changing Quality Assurance policy and procedures.
Participated in corporate wide Quality Assurance Calibration Meetings via conference call and web meeting to ensure all expectations and knowledge with regard to current Quality Assurance Form were in sync with all other Quality departments within the company.
Employed daily use of the Microsoft Office Suite as well as other propriety company applications.
Experience
5-7 Years
Level
Executive
Education
MS
Quality Assurance Advisor Resume
Summary : Dedicated associate with a strong track record of providing exceptional customer service to internal and external clients and customers.
Skills : Operations Specialist, Role Playing.
Description :
Assisted customers with technical issues.
Knowledged of equipment and services, helping customers to restore programming, and providing solutions to technical problems with equipment and service.
Assisted customers and evaluate possible fraud issues that can occur within the company.
Evaluations and feedback are provided using the information to assist team leaders and customer service professionals in improving overall customer satisfaction as well as acknowledging exceptional performance.
Required an exceptional level of production, knowledge of policies and procedures, and attention to detail.
Enhanced employee performance and attendance through daily mentoring, one-on-one discussions, and motivational strategies.
Received outstanding positive comments from team members on employee reviews, as well as exceptional feedback from senior management.
Experience
10+ Years
Level
Senior
Education
Bachelor's
Quality Assurance Advisor Resume
Objective : Solid experience in staff management and team-building: coach, guide, lead and inspire staff to achieve product excellence that encourages diversity, low turnover, and business loyalty Decisive problem solver delivering innovative solutions and process improvements to meet defined business goals Quality champion with global working knowledge of biotechnology regulations/guidance.
Ensured that products/services required were received as prescribed, in a timely, cost-effective, and efficient manner, through the application of well-established systems and procedures.
Responsible for assuring that operating procedures were effectively performed and strictly adhered to.
Hosted monthly process review sessions with Senior Corporate Management to keep them abreast of company policy and process.
Able to get the site in Spring Hill, TN set up and operating using the policies and procedures implemented within DIRECTV.
Able to host daily calibrations with the overseas locations to ensure that they were in sync with DIRECTV's focus and company direction.
Hosted an enterprise calibration with the Corporate office to ensure that they remained up-to-date with all quality changes made within the company.
Used Siebel Customer Relationship Management (CRM) System Data Management Change Management Microsoft Office Suite 2010, 2013 Microsoft Access 2010, 2013.
Experience
2-5 Years
Level
Junior
Education
Diploma In General Studies
Quality Assurance Advisor Resume
Summary : To obtain a position in an upwardly mobile company in which I may utilize my customer service, business management skills, and determination to become an asset to the company. In short, I would like to grow with the company and enjoy new experiences and gain more knowledge along the way. Motivated, personable well-rounded person, experience with people of all ages, with the ability to quickly grasp new environments, opportunities, people, and experiences in a diplomatic and tactful manner.
Skills : MS Office, Computer Skills, Customer service, Maintenance Skills.
Description :
Provided support in the development and implementation of new coaching models for change management within the industry.
Responded to inquiries from customers which required follow to ensure customer satisfaction was achieved.
Facilitated daily and weekly coaching/feedback sessions with frontline representatives in all aspects of Quality assurance to ensure superior customer service.
Managed quality communication, customer service support, and product presentation processes for each supported team in a call center.
Maintained current knowledge of company policies and procedures related to billing, payments, equipment returns, exchanges, and product troubleshooting.
Maintained database by entering, updating, and retrieving data, as well as formatting and generating reports.
Reviewed recorded calls on average 1,000 calls per month.
Experience
10+ Years
Level
Senior
Education
Diploma
Quality Assurance Advisor Resume
Summary : To obtain a challenging and rewarding position to utilize my creativity, dynamic leadership abilities, and develop skills to formulate the department's objective.
Skills : Production Planning, Advising Skills.
Description :
Maintained dynamic communication and customer service skills.
Made and handled spreadsheets to track agents' productions with upsells.
Ensured telephone agents were polite, professional, and stayed on task.
Encourage other agents with positive motivators, such as making award certificates for outstanding accomplishments.
Sold several products via phone sales with a very good percentage rate.
Planned, organized, and completed goals set by supervisors and myself.
Participated in the design of call monitoring formats and quality standards.
Experience
7-10 Years
Level
Management
Education
Diploma In General Education
Quality Assurance Advisor Resume
Headline : Exile at friendly and professional customer service. Communication skills in listening, verbal, written, etc are very good and always improving. Great experience at product sales and upsells, while remaining professional and friendly. I am a team player and can work well with others as well as alone. With the ability to relate to co-workers. Works well at planning, organization, overseeing, and executing projects in a timely manner.
Skills : Planning Skills, Business Management, Managing Skills.
Description :
Performed daily call monitoring and provided trend data to the site management team.
Used quality monitoring data management system to compile and track performance at team and individual levels.
Processed work for the Credit Division with both Internal Kohl's Associates and third-party vendors.
Determined Quality scores by comparing the call/ work to established policies and procedures.
Identified and handled existing and emerging risks that stem from business activities and the job role.
Ensured risks associated with business activities are optimally identified, measured, monitored, and controlled.
Followed written risk and compliance policies, standards, and procedures for business activities.
Experience
5-7 Years
Level
Executive
Education
GED
Quality Assurance Advisor Resume
Summary : A solution-focused, versatile, management professional, with a comprehensive background supporting the United States Military. A career spanning 23 years in the United States Army with multiple roles of increasing responsibility. Effective communicator who quickly masters new roles and technologies to achieve outstanding results.
Used advanced knowledge to provide guidance in the design, assessment, implementation, and/or administration of complex quality assurance/control programs, practices, and policies.
Identified and evaluated quality standards, measurements, and process improvements to ensure they are aligned with internal practices and regulatory requirements.
Used quality methods and tools to identify, analyze, improve, and implement effective and efficient business solutions.
Performed independent assessments to identify training needs and improvement opportunities for program effectiveness.
Briefed senior management on results, trends, studies, and initiatives, and recommends courses of action.
Served as a functional guide and coach to peers and team members and acts as a resource for escalated issues of an unusual nature.
Assessed the product specifications and project requirements while ensuring compliance with national and international standards.
Experience
10+ Years
Level
Senior
Education
Associate's
Quality Assurance Advisor Resume
Headline : Quality Assurance Advisor is responsible for Recommending and facilitating policy and procedural changes, Developing quality standards and ensuring alignment with internal practices and regulatory requirements, Evaluating and leading all aspects of success measurements, Leading the development and implementation of training programs and materials to meet quality requirements, ensure compliance with legal standards, and align with CoSA/LOB and Enterprise strategy.
Defined processes and procedures in conjunction with project staff and brought together a staff of different disciplines and drive the group to formulate and agree on comprehensive business procedures.
Led QA efforts on smaller to large medium size projects, business support requests (BSRs), and off-cycle QA requests accountable for ensuring the quality outcomes of assigned projects and requests.
Defined comprehensive test strategies, plans, and environment checklist requirements for manual or automated testing, and leads and actively participates in test case development and execution for assigned projects and requests.
Planned QA test efforts to ensure project requirements are satisfied.
Participated in a team review of requirements/design documentation and then prepares the overall test strategy and test plan for manual and/or automated testing.
Developed detailed expertise in the application under test and associated business processes.
Prepared the test suite for QA execution to ensure the requirements and quality targets are satisfied.
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