A Quality Evaluator evaluates products, systems, and software and ensures that they are defect-free and that they meet the quality standards set by the organization. A well-drafted Quality Evaluator Resume mentions the following core duties and responsibilities – developing and executing test plans, implementing and monitoring test scripts to assess functionality, reliability, and performance; identifying and solving defects within the process, compiling and analyzing statistical data, drafting quality assurance policies and procedures; investigating customer complaints and product issues, and ensuring ongoing compliance with quality and industry regulatory requirements.
Apart from proven work experience, the following skills are needed – experience in quality inspection, auditing, and testing; excellent communication skills, strong computer skills, knowledge of QA databases and applications, and problem-solving skills. A bachelor’s degree in computer science or information systems is required.
Summary : Quality Evaluator with 10 years of experience in Evaluating transcripts and other prior learning for application of credit to the degree plan, Interpreting and applying articulation agreements and similar policies to individual situations, Participating in the creation of prior learning course equivalencies in order to support University systems.
Skills : Microsoft Excel, Customer Service, Demonstrating.
Description :
Sampled and evaluated end-user transactions for accuracy and conformance to Quality standards.
Achieved departmental productivity requirements Facilitate and or participate in calibration sessions with Quality Leadership staff, Convergys personal and clients.
Facilitated remote call monitoring sessions as needed.
Maintained forms and definitions documents.
Participated in internal quality audits and recommend changes.
Demonstrated mastery and comprehension in client's quality standards.
Entered and maintained transfer equivalency database.
Experience
10+ Years
Level
Senior
Education
BS In Healthcare Administration
Quality Evaluator Resume
Summary : Results-driven Quality Evaluator Professional with experience in multi-state and multi-site projects. Proven ability to deliver high productivity and quality improvements through well-managed, on-time and on-budget projects. Particularly strong in estimating, evaluation, staff development, and training. Expertise encompasses: Strong communication skills, detail oriented, problem solver Experienced Vendor Management - Site Quality Inspector Experienced Trainer and Teacher Strong computer skills: Word, Excel, Internet Savvy.
Wrote Large Loss Estimates in excess of 250k Countrywide.
Assisted Staff Adjusters with completion of assigned Estimates.
Completed Quality Assurance Inspections on Vendor Contractors on site and provide Feedback or Training as necessary.
Ensured timely completion of multiple projects in excess of 100k across assigned Region.
Conducted Staff Adjuster, General Contractor, Independent Adjuster, and Mitigation Estimate reviews.
Communicated results and train/negotiate as needed - both over the phone and in person.
Identified strengths and opportunities and coach accordingly, through ride alongs, Webex, in person, or over the phone.
Experience
10+ Years
Level
Senior
Education
GED
Quality Evaluator Resume
Objective : Possess excellent time management and problem-solving skills. Clerical Skills, Customer Service, Data Entry, Email, Video Uploading I pride myself on my versatility and ability to adapt to any situation as needed I am proficient with the entire Microsoft Office Suite, have dedication and pride in the work that I do so that I Lead by example, I'm able to juggle multiple priorities and meet tight deadlines.
Skills : Internet Explorer, Computers, Phones, Email, Microsoft Word, Microsoft Excel, Microsoft PowerPoint.
Description :
Reported results of evaluations to appropriate Quality/Operations stakeholders (Quality Leadership Supervisor and Account Management) on a weekly and monthly basis.
Achieved departmental productivity requirements (e.g. number of calls monitored per month on schedule, number of emails evaluated, etc.).
Facilitated and/or participated in calibration sessions with Quality Leadership staff, Convergys personnel and clients.
Participated in performance improving task forces with Account Management and clients.
Performed on-site training at building sites for Vendors, Contractors, Leaders and Adjusters Assists with Training of new Adjusters.
Ability to transition between program call types, Inbound/Outbound as needed.
Maintained current understanding of program strategies while process monitoring.
Experience
2-5 Years
Level
Executive
Education
Diploma
Quality Evaluator Resume
Objective : To expand my expertise in customer service, quality and training while working in a growth oriented environment. Completing workflow transactions, exercising limited independent judgment in the completion of these tasks. Providing customer service activities related to these tasks.
Skills : Microsoft PowerPoint, Microsoft Office, Microsoft Excel, Filing, Answering Phones, Training, Quality Assurance.
Description :
Monitored and evaluated a sampling of inbound and/or outbound calls and other contact methods including chat and email.
Reported results of evaluations to appropriate Quality/Operations stakeholders (Quality Leadership, Operations, and Account Management).
Provided feedback and identifies staff training and developmental needs.
Facilitated and/or participated in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management and clients to ensure scoring consistency and best practices.
Participated in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall call quality and recommend changes.
Maintained basic knowledge and understanding of client products, services and/or program strategies.
May participated in quality task forces with management and clients.
Experience
2-5 Years
Level
Executive
Education
BS In Criminal Justice
Quality Evaluator Resume
Objective : To obtain a challenging position that utilizes my current skills while allowing me the chance to expand my work experience. Evaluating and determining transferability of all types of transfer credit: college credit for transfer students, first-year students, current students taking a course elsewhere to transfer back, international students, students studying abroad, former students trying to complete their degree, AP, CLEP, Credit-by-Exam, International Baccalaureate, and retro-active credit.
Skills : Microsoft Office, Writing, Editing, Research, Third Party Oversight, Regulatory Compliance, Quality Assurance.
Description :
Monitored customer interactions and provide feedback and coaching for multiple business lines.
Prepared and facilitated internal and external calibration sessions.
Compiled weekly trend reports.
Filtered daily customer satisfaction reports and transfer to individual business line weekly reports for analysis.
Conducted weekly one-on-one meetings with team leaders to stay up to date in a constantly changing environment.
Worked closely with training to ensure new hire understanding of the quality process.
Special Projects Worked closely with training and General Motors operations in the development of a hybrid enrollment/renewal department.
Experience
2-5 Years
Level
Junior
Education
BA In Public Relations
Quality Evaluator Resume
Summary : A Quality Evaluator in the State of AZ with Customer Service, Training and Supervisory/Management experience. Highly skilled in facilitating Quality Assurance practices; hiring, monitoring and evaluating Customer Service personnel; and developing large-scale Customer Service and Insurance programs in a corporate environment.
Skills : Microsoft Office, Adobe Creative Suite, Microsoft Office Suite, SharePoint, CRM Software.
Description :
Oversaw overall client relationship between QA and HCL/Service Desk.
Facilitated weekly meetings with management to ensure consistent alignment between QA and HCL.
Delivered coaching packages based on voice of customer responses, QA scores, and CSAT scores.
Supported multiple departments simultaneously.
Cultivated customer relationships by identifying and developing quality criteria for HCL/Service Desk.
Maximized consistency by creating quality assurance grading rubrics and call flow processes for frontline agents to meet to needs of the business and ensure superior customer experiences.
Created training materials to coach areas needing improvement by using data collected from teams.
Experience
10+ Years
Level
Senior
Education
BA In Communication
Quality Evaluator Resume
Headline : Searching for opportunities to become advanced and established with a company and utilized skills and knowledge that I have obtained in a productive manner.-.Collaborating with the Office of Admissions on supporting transfer student recruitment and matriculation, including the preparation of preliminary transfer evaluation reports.
Skills : Customer Service, Microsoft Excel, Critical Case Manager.
Description :
Worked directly with Google's program directors to evaluate client's goals on social media policies and evaluating content such that standards are upheld and updated according to all policy changes.
Personally developed tools and workflows enabling performance tracking - making workflow easier and more efficient, thus improving performance and quality across the whole team.
Primary field tester for new projects and workflows before launch across multiple teams.
Worked directly with linguists, engineering and legal teams to improve our policy quality.
Reviewed and enforced material on Google+ in Russian and English.
Resolved thousands of customer appeals and resolved critical cases.
Responsible for training new team members.
Experience
5-7 Years
Level
Executive
Education
GED
Quality Evaluator Resume
Summary : Quality Evaluator, with intense interpersonal skills, a passion and respect for diversity. I have 6-8 years of related experience in customer service and administration. Skills include great communication skill both written and oral, extensive experience with computer programs, inventory management, and human resources experience, preparing legal documents, and other clerical office duties.
Skills : Quality Assistant, Inventory Management, Material Skills.
Description :
Evaluated and provided coaching and learning opportunities to Customer Service Representatives.
Performed training roll-outs and huddles to educate new hires on what is expected from a quality stand point when they are providing service to our customers.
Prepared learning material for associates.
Conducted listening sessions with teams to review calls and provide knowledge on quality expectations.
Started as a Customer Service Representative after 9 months promoted to train new hires, then promoted to the position of a Quality Evaluator.
Used Good listening skills, detail oriented, good verbal and written communication, team player, goal oriented.
Provided assistance with departmental expansion and creation of a quality program for health professionals.
Experience
7-10 Years
Level
Management
Education
Certificate In Advanced Computer
Quality Evaluator Resume
Objective : Over seven years of Quality Evaluator experience. I hold an Assoicate degree in Healthcare Administration and working towards my Bachelors. I want to work in the healthcare field in an administrative or clerical capacity, Communicates with the Office of Admissions on new students bringing in transfer credit.
Conducted inspections on bulk mail operations for R.R. Donelley Company; ensured compliance with all U.S. Postal regulations regarding weight, dimensions, and packaging.
Inspected customer returns.
Prepared manifests for shipping and receiving utilizing MS Word and Excel.
Designed, programed, implemented and validated SGR QC hold point database to Progress Energy requirements.
Trained and supervised database administrator's input of QC hold points and required NDE/ inspections forms submitted by quality personnel.
Reviewed completed work order packages for completeness and accuracy.
Performed quality evaluations to field in-progress QC activities verifying that inspections performed were in accordance with work order task instructions and inspection procedures.
Experience
2-5 Years
Level
Executive
Education
BA In Dietetics
Quality Evaluator Resume
Summary : To obtain a long-term position with a company in which I can utilize my training and experience while providing opportunities for further professional growth and development. Collaborates with Academic Affairs and department/program leaders on the development of transfer pathways and articulation agreements, Communicating with department chairs and program directors about course equivalencies.
Monitored various department calls within Default to ensure compliance with business unit policies, procedures, and standards.
Provided feedback and coaching to employees and documented audit findings for management review.
Performed quality assurance checks and audits for Loss Mitigation to ensure adherence of Foreclosure processes and compliance with state, federal and regulatory agencies.
Collaborated with department managers to establish audit measures to determine the effectiveness of learning and development programs.
Partnered with Learning and Development to provide ongoing facilitation of compliance standards including classroom teaching for new hires of various departments while demonstrating professional behavior and teamwork.
Facilitated and/or participated in calibration sessions with Quality Leadership staff, Convergys personnel and clients.
Supported management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecard and account profitability goals.
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