Car Dealership Receptionist Resume Samples

A Car Dealership Receptionist is responsible for greeting and assisting customers with their automotive needs. The main duties often listed on the Car Dealership Receptionist Resume are – answering phone calls, scheduling appointments, greeting customers, answering customer inquiries, collecting payments, providing general office support, and ordering inventories/stock as needed. Other associated tasks include – acting as the first point of contact for customers, providing excellent customer service, managing the flow of customers in the dealership, managing customer inquiries, handling payments, and customer complaints, maintaining a professional demeanor and providing information on vehicle inventory.

Skills needed to be successful as a Car Dealership Receptionist include – knowledge of customer service principles, computer proficiency, and basic accounting skills. A good understanding of dealership operations and multitasking abilities are other vital skills. Education-wise, a high school diploma or GED will suffice. Experience in an automotive dealership may also be beneficial.

Looking for drafting your winning cover letter? See our sample Car Dealership Receptionist Cover Letter.
Car Dealership Receptionist Resume example

Car Dealership Receptionist Resume

Summary : As a Car Dealership Receptionist, Provided a world class experience for your customers and colleagues. Adhere at all times to the One Price, One Person philosophy. Executed all duties in a manner consistent with our values: high-character, engaged, and team-player. Relentlessly strived to improve labor sales and customer retention. Continuously improved communication skills. Greeted customers on the service drive in a timely manner.

Skills : Customer Service And Communication, Sales And Negotiation.

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Description :

  1. Communicated with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold.
  2. Provided basic information to callers who have general inquires.
  3. Experienced using Microsoft Office suite
  4. Worked effectively with customers, vendors and employees while handling multiple tasks simultaneously.
  5. Greeted customers and determines the nature of their visit.
  6. Directed customers to the correct department, notifies the appropriate person that a customer is waiting and introduces the customer.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
High School Diploma


Car Dealership Receptionist Resume

Summary : As a Car Dealership Receptionist, Communicated with customers to determine the nature of the mechanical problem and/or maintenance needed. Effectively documented customers concerns on the repair order.

Skills : Computer, Proficiency In Dealership Software, Time Management And Multitasking.

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Description :

  1. Answered incoming phone calls. Directs caller to appropriate department or individual or takes a thorough message.
  2. Communicated with callers and visitors in a professional, friendly and efficient manner.
  3. Obtained basic demographic information about each customer using a computer system, a log sheet or other method established by the dealership.
  4. Communicated messages to the appropriate parties in a timely manner.
  5. Typed memos, correspondence, reports and other documents.
  6. Assisted customers during the morning and evening rush whenever possible.
  7. Assisted with clerical duties as required. Maintains privacy of customer information.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
BA


Car Dealership Receptionist Resume

Summary : As a Car Dealership Receptionist, Updated the customer throughout the repair process. Advised customers on the care of their vehicle and the value of maintaining their investment in accordance with manufacturers specifications, and store recommendations. Presented multi-point inspection results from the technician to the customers in a timely manner. Sold needed maintenance and related parts to customers.

Skills : Written, Verbal Communication, Presentational Skills.

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Description :

  1. Maintained a professional attitude with co-workers, customers, vendors.
  2. Followed the dress code the company has put in place. 
  3. Maintained a clean and neat work area. 
  4. Kept area free of debris.
  5. Followed federal, state and local law as well as company policy about safeguarding all information.
  6. Reported on time to work and follows schedule that is given. 
  7. Called supervisor if he/she cannot be at work on time.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
BS In Marketing

Car Dealership Receptionist Resume

Summary : As a Car Dealership Receptionist, Ensured all repair orders are accounted for and closed in a timely manner. Monitored the open repair order list daily. Provided accurate estimates of labor and parts. Followed up progress of each repair order throughout the day. Contacted customers by telephone, text, or email, regarding changes in the estimate or time promised. Recorded all changes on the repair order according to manufacture and state approved fashion.

Skills : Customer Service And Communication, Negotiation.

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Description :

  1. Met and greeted customers in a professional manner.
  2. Operated switchboard telephone system.
  3. Communicated with callers in a professional, friendly and efficient manner, striving to minimize the amount of time spent on hold.
  4. Took thorough messages, indicating the callers first and last name, company name if applicable, the time and the message the caller wishes to leave.
  5. Assisted with filing duties and other administrative tasks as needed.
  6. Prepared sales and serviced gas tickets for the Accounting Department.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma In Marketing

Car Dealership Receptionist Resume

Headline : As a Car Dealership Receptionist, Set, confirmed and prepared for appointments with customers so they can have a great service experience. Met or exceeded targeted sales goals the targeted customer satisfaction index. Greeted customers in a friendly manner when they arrive. Determined vehicle needs based on customer information and a vehicle walk-around, inspections and test drives.

Skills : Proficiency In Dealership Software, Written, Verbal Communication.

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Description :

  1. Served as a backup to the Sales Department Cashier.
  2. Assisted the General Manager with various clerical duties as needed.
  3. Attended meetings and trainings as scheduled.
  4. Greeted and assisted customers who enter the store showroom.
  5. Answered & directed incoming calls and inquires.
  6. Assisted the Office Manager and/or General Manager with various clerical duties as needed.
  7. Performed all functions of an F&I Manager consistent with good business practices.
                                            Years of Experience
                                            Experience
                                            5-7 Years
                                            Experience Level
                                            Level
                                            Executive
                                            Education
                                            Education
                                            GED

                                            Car Dealership Receptionist Resume

                                            Headline : As a Car Dealership Receptionist, Used a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle. Produced repair orders for customers, including cost and time estimates, with full transparency. Communicated frequently with technicians and parts associates to ensure timely completion of work. Followed up with customers on the status of their vehicle, based on how the customer wants to be informed.

                                            Skills : Communicational Skills, Organizational Skills, Business Planner.

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                                            Description :

                                            1. Achieved performance standards set by the company, or as determined by the RDM/RSM.
                                            2. Isolated and resolved discrepancies in client performance and process determined to be detrimental to the solicitation, sale and desired profit margins related to ADS products.
                                            3. Organized, planed and conducted meetings with clients as required, promoting communication and fostering a positive business relationship.
                                            4. Facilitated training as required to ensure understanding of Assurant Dealer Services, products, policies and procedures with appropriate dealership personnel.
                                            5. Identified new opportunities for applicable ADS products currently not offered by existing clients.
                                            6. Completed all reports for Home Office in a Timely Manner, including 2-day kickoff worksheets, Trip Reports and Post Assignment Evaluations.
                                            7. Completed and submitted expenses during business travel (if applicable) and/or submit business expense receipts into the expense portal to the Home Office on a timely basis.
                                            Years of Experience
                                            Experience
                                            5-7 Years
                                            Experience Level
                                            Level
                                            Executive
                                            Education
                                            Education
                                            BS In Marketing

                                            Car Dealership Receptionist Resume

                                            Summary : As a Car Dealership Receptionist, Followed up with customers to ensure satisfaction. Gained superior product knowledge to effectively help customers. Provided an exceptional customer experience to drive loyalty. Worked outdoors and be physically active for extended periods of time. Validated driver's license and clean driving record. Kept up with a fast-paced environment.

                                            Skills : Coordinating, Team Work, Developmental Skills.

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                                            Description :

                                            1. Coordinated and Booked all Airline Reservations, Hotel Reservations and Car Rental Reservations thru our Corporate Travel Department, in accordance with corporate guidelines, and complete in a consistent, timely manner.
                                            2. Completed any items as requested by Program Administrator, Director of Training and any other company employees.
                                            3. Managed expenses incurred within the then current Assurant Dealer Services expense guidelines.
                                            4. Utilized the resources of the Business Insight Analyst, Category & Best Practices Team to develop an approach to business planning that brings additional value to each customer for their business partnership.
                                            5. Developed strategic solutions to assort key lines & drive profitable growth with assigned customers. Key drivered are identifying opportunities, strategic pricing, promotion & supply.
                                            6. Developed relationships with customer teams. Work with internal teams (ex. Supply Chain, Finance, Categories, etc.) with your Team Lead to meet customer service goals.
                                            7. Miscellaneous reported and business feedback to Akron management on business and needs of our team.
                                            Years of Experience
                                            Experience
                                            7-10 Years
                                            Experience Level
                                            Level
                                            Management
                                            Education
                                            Education
                                            High School Diploma

                                            Car Dealership Receptionist Resume

                                            Headline : As a Car Dealership Receptionist, ensured copies of dealer invoice accompany paperwork for each vehicle. Ensured that the vehicle being traded is clean and undamaged before leaving the lot. Ensured all reference guides, keys, wheel locks etc., accompany all traded vehicles. Operated a wide variety of cars, light trucks, and vans, with ability to drive both manual and automatic transmissions.

                                            Skills : Operating, Vehicle Assistant, Customer Service.

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                                            Description :

                                            1. Washed vehicle exterior, cleans interior and exterior windows and wipes down doorjambs.
                                            2. Vacuumed interior of vehicles to remove loose dirt and debris.
                                            3. Cleaned all windows.
                                            4. Quality controlled check of every vehicle before being staged for sale or for a customer that is purchasing.
                                            5. Inspected vehicles for noticeable defects, such as dents, scratches, torn upholstery, and poor mechanical operations.
                                            6. Filled vehicle with fuel off site.
                                            7. Applied dressing on tires and wheel wells.
                                            Years of Experience
                                            Experience
                                            5-7 Years
                                            Experience Level
                                            Level
                                            Consultant
                                            Education
                                            Education
                                            BA In Marketing

                                            Car Dealership Receptionist Resume

                                            Headline : As a Car Dealership Receptionist, Identified and managed process improvement projects to improve the purchase/sell process and profitability. Resolved complaints from the end-user if issues arise after resale by determining if the company covers the expense to make repairs or not. Ensured that vehicle identification numbers and stock number of each vehicle match paperwork.

                                            Skills : Communicational Skills, Recording, Problem Solving.

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                                            Description :

                                            1. Replaced missing or defective small parts. (Hub caps etc.).
                                            2. Checked new vehicles coming off delivery trucks for damage.
                                            3. Maintained showroom and stock vehicles in clean and presentable condition at all times.
                                            4. Ensured proper stickers are displayed in the vehicle’s window.
                                            5. Removed all window stickers on sold vehicles.
                                            6. Maintained a clean shop environment.
                                            7. Conducted accurate vehicle condition assessments by collecting, recording, and communicating all required information about customer appraisals for a Buyer's analysis.
                                            Years of Experience
                                            Experience
                                            5-7 Years
                                            Experience Level
                                            Level
                                            Executive
                                            Education
                                            Education
                                            BA

                                            Car Dealership Receptionist Resume

                                            Headline : As a Car Dealership Receptionist, Interfaced with current used vehicle owners from multiple resources with the purpose of purchasing their vehicle. Approached, greeted and interfaced with dealership customers to appraise and offer to purchase their current vehicles. Worked with maintenance department to determine if needed repairs are completed internally or outsourced. Developed and ran reports, analyzed results of purchase and sell process.

                                            Skills : Attention to detail, Coordinating, Inventory Control.

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                                            Description :

                                            1. Performed accurate optioning of customer appraisals and vehicles in CarMax inventory.
                                            2. Captured quality and timely photographs of inventory for CarMax.
                                            3. Assisted Purchasing Department with maintaining inventory and executing customer transfers.
                                            4. Partnered with Inventory and Sales Department to conduct lot merchandising as needed.
                                            5. Assisted with onsite auctions as necessary.
                                            6. Worked with sales, field management, and remarketing to understand the needs, recommend on proper disposal channel and price vehicles.
                                            7. Worked with internal departments to execute the deal and purchase the vehicles, coordinate appraisals.
                                            Years of Experience
                                            Experience
                                            5-7 Years
                                            Experience Level
                                            Level
                                            Executive
                                            Education
                                            Education
                                            GED