A Car Dealership Receptionist is responsible for greeting and assisting customers with their automotive needs. The main duties often listed on the Car Dealership Receptionist Resume are – answering phone calls, scheduling appointments, greeting customers, answering customer inquiries, collecting payments, providing general office support, and ordering inventories/stock as needed. Other associated tasks include – acting as the first point of contact for customers, providing excellent customer service, managing the flow of customers in the dealership, managing customer inquiries, handling payments, and customer complaints, maintaining a professional demeanor and providing information on vehicle inventory.
Skills needed to be successful as a Car Dealership Receptionist include – knowledge of customer service principles, computer proficiency, and basic accounting skills. A good understanding of dealership operations and multitasking abilities are other vital skills. Education-wise, a high school diploma or GED will suffice. Experience in an automotive dealership may also be beneficial.Looking for drafting your winning cover letter? See our sample Car Dealership Receptionist Cover Letter.
Summary : As a Car Dealership Receptionist, Provided a world class experience for your customers and colleagues. Adhere at all times to the One Price, One Person philosophy. Executed all duties in a manner consistent with our values: high-character, engaged, and team-player. Relentlessly strived to improve labor sales and customer retention. Continuously improved communication skills. Greeted customers on the service drive in a timely manner.
Skills : Customer Service And Communication, Sales And Negotiation.
Summary : As a Car Dealership Receptionist, Communicated with customers to determine the nature of the mechanical problem and/or maintenance needed. Effectively documented customers concerns on the repair order.
Skills : Computer, Proficiency In Dealership Software, Time Management And Multitasking.
Summary : As a Car Dealership Receptionist, Updated the customer throughout the repair process. Advised customers on the care of their vehicle and the value of maintaining their investment in accordance with manufacturers specifications, and store recommendations. Presented multi-point inspection results from the technician to the customers in a timely manner. Sold needed maintenance and related parts to customers.
Skills : Written, Verbal Communication, Presentational Skills.
Summary : As a Car Dealership Receptionist, Ensured all repair orders are accounted for and closed in a timely manner. Monitored the open repair order list daily. Provided accurate estimates of labor and parts. Followed up progress of each repair order throughout the day. Contacted customers by telephone, text, or email, regarding changes in the estimate or time promised. Recorded all changes on the repair order according to manufacture and state approved fashion.
Skills : Customer Service And Communication, Negotiation.
Headline : As a Car Dealership Receptionist, Set, confirmed and prepared for appointments with customers so they can have a great service experience. Met or exceeded targeted sales goals the targeted customer satisfaction index. Greeted customers in a friendly manner when they arrive. Determined vehicle needs based on customer information and a vehicle walk-around, inspections and test drives.
Skills : Proficiency In Dealership Software, Written, Verbal Communication.
Headline : As a Car Dealership Receptionist, Used a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle. Produced repair orders for customers, including cost and time estimates, with full transparency. Communicated frequently with technicians and parts associates to ensure timely completion of work. Followed up with customers on the status of their vehicle, based on how the customer wants to be informed.
Skills : Communicational Skills, Organizational Skills, Business Planner.
Summary : As a Car Dealership Receptionist, Followed up with customers to ensure satisfaction. Gained superior product knowledge to effectively help customers. Provided an exceptional customer experience to drive loyalty. Worked outdoors and be physically active for extended periods of time. Validated driver's license and clean driving record. Kept up with a fast-paced environment.
Skills : Coordinating, Team Work, Developmental Skills.
Headline : As a Car Dealership Receptionist, ensured copies of dealer invoice accompany paperwork for each vehicle. Ensured that the vehicle being traded is clean and undamaged before leaving the lot. Ensured all reference guides, keys, wheel locks etc., accompany all traded vehicles. Operated a wide variety of cars, light trucks, and vans, with ability to drive both manual and automatic transmissions.
Skills : Operating, Vehicle Assistant, Customer Service.
Headline : As a Car Dealership Receptionist, Identified and managed process improvement projects to improve the purchase/sell process and profitability. Resolved complaints from the end-user if issues arise after resale by determining if the company covers the expense to make repairs or not. Ensured that vehicle identification numbers and stock number of each vehicle match paperwork.
Skills : Communicational Skills, Recording, Problem Solving.
Headline : As a Car Dealership Receptionist, Interfaced with current used vehicle owners from multiple resources with the purpose of purchasing their vehicle. Approached, greeted and interfaced with dealership customers to appraise and offer to purchase their current vehicles. Worked with maintenance department to determine if needed repairs are completed internally or outsourced. Developed and ran reports, analyzed results of purchase and sell process.
Skills : Attention to detail, Coordinating, Inventory Control.