Spa Coordinator Resume Samples

Description :

1. Greeted clients, stylists, vendors, and other service people into the business, answered phones, ran computer, printer, copier, fax, cash register, scanner, Point of Sale credit card machine.
2. Checked in new orders of supplies and products, stocked shelves with new products labeled new products, added inventory into the computer for new products.
3. Checked clients out and credited their accounts and made change accordingly, set up new appointments for clients, made up gift certificates for clients.
4. Made sure clients had proper aftercare sheets for spa services they had received, printed daily schedules and appointment sheets for different service rooms, adjusted schedules when clients were late, canceled, or rescheduled appointments.
5. Cleaned, swept, mopped, vacuumed, cleaned different service rooms, bathroom, cleaning equipment for spa services and room equipment, stocked supplies for spa service rooms, laundry and changing linens for different spa rooms and wash bar.
6. Cleaned windows, mirrors, glass, office, other spa equipment, made sure rooms were the appropriate temperature.
7. Made sure rooms had proper music, aromatherapy, and stocked.

Experience

7-10 Years

Level

Management

Education

Emergency Medicine

Description :

1. Responsible for confidential and time-sensitive assignments that require professionalism and a high degree of judgment and initiative in regards to spa clients data and payments.
2. Maintained productivity by proficiently managing office operations for the spa retail and clients.
3. Coordinated spa events by creating an itinerary, design/set up for events, created marketing displays, menus, advertisements for successful Grand Openings, Winter Events and Seasonal events.
4. Respond to customer needs for spa services and ensuring they experience the full breadth of our product lines.
5. Effectively replenished stock levels on the sales floor as needed; organize and maintain the organization of store stockroom.
6. Assist with ensuring proper sales promotional setup of the store, maintenance of sales floor and stockroom to create a neat, clean and well-presented store.
7. Enthusiastically adhere to company standards and practices providing a positive and helpful environment.

Experience

2-5 Years

Level

Junior

Education

Communication

Description :

1. Consistently provide all guests with friendly, enthusiastic, and knowledgeable interaction while delivering timely and efficient customer service.
2. Provide pleasant and professional service to accommodate all guests, while performing an informative tour of our spa services and facilities.
3. Perform check-in and check-out services for appointments, answer telephones to schedule services and make daily confirmation calls for guest reservations.
4. Properly schedule appointments following spa regulations and enter guest data accurately and quickly into SpaSoft.
5. Proactively assist clients in the retail space; actively promote and sell all retail boutique items.
6. Maintain on-going communication and collaboration with staff with the aim of achieving high levels of cooperation and service excellence.
7. Actively assist in maintaining the cleanliness of the reception area and surrounding areas.

Experience

5-7 Years

Level

Executive

Education

Bachelor Of Arts

Description :

1. Provide pleasant and professional service to accommodate all guests, while performing an informative tour of our spa services and facilities.
2. Perform check-in and check-out services for appointments, answer telephones to schedule services and make daily confirmation calls for guest reservations.
3. Properly schedule appointments following spa regulations and enter guest data accurately and quickly into SpaSoft.
4. Properly record sales transactions and secure accurate payment, run reports and perform a variety of other tasks conducive to the operation of the spa to provide all guests with exceptional service.
5. Proactively assist clients in the retail space; actively promote and sell all retail boutique items.
6. Maintain on-going communication and collaboration with staff with the aim of achieving high levels of cooperation and service excellence.
7. Actively assist in maintaining the cleanliness of the reception area and surrounding areas.

Experience

7-10 Years

Level

Executive

Education

Bachelor Of Arts

Description :

1. Assisted Spa Director with all areas of Spa Operations including inventory and other duties.
2. Became proficient with SpaSoft software, therapist scheduling, answering the telephone and booking spa appointments/packages.
3. Possessed knowledge of spa retail products and spa operations.
4. Monitored all spa areas and maintain daily stocking and cleaning.
5. Maintained a balanced cash drawer and be knowledgeable on all Point of Sale reports.
6. Communicated frequently with Spa Operations team and respond to guest concerns in a prompt, professional and courteous manner.
7. Contacted vendors and created contracts to order linens, flowers, lighting, and audiovisual services.

Experience

7-10 Years

Level

Management

Education

Hospitality Management

Description :

1. Welcome clients as they arrive in the salon and provide them with the required information.
2. Determine clients' needs for hair cutting and styling and suggest possible solutions.
3. Maintain knowledge of industry trends and popular hair styling techniques to keep updated with current fashions Take telephone calls and respond to inquiries put forth by callers.
4. Schedule appointments and ensure that any cancellations or readjustments are taken care of.
5. Make follow up calls to clients to remind them of their appointments.
6. Determine which hairstylist will be suitable for a client in question.
7. Ensure that hairstylists understand what clients want to have done with their hair.
8. Provide clients with information on products and techniques used during hair cutting and styling activities.

Experience

7-10 Years

Level

Management

Education

High School Diploma

Description :

1. Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
2. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions,  are taken.
3. Check to ensure that appropriate changes were made to resolve customers' problems.
4. Refer unresolved customer grievances to designated departments for further investigation.
5. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
6. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions,  are taken.
7. Scheduled groups, packages, and suites for customers.

Experience

7-10 Years

Level

Consultant

Education

High School Diploma

Description :

1. Contact housekeeping or maintenance staff when guests report problems.
2. Keep records of spa availability and guests' accounts, manually or using computers.
3. Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
4. Coordinate facility schedules to maximize usage and efficiency.
5. Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
6. Monitor the appointment schedule at all times and usher clients through their process, ensuring delivery of five-star standards every day.
7. Open and close boutique, up-sell and recommend products through esthetician's planner, light hand in visual display, restock merchandise.

Experience

2-5 Years

Level

Executive

Education

Chemical Peels

Description :

1. Maintain interaction with both internal and external guest.
2. Anticipate, identify and ensure customer needs are being met in the best possible way.
3. Be ready and prepared to go above and beyond each guest expectations.
4. Have intimate knowledge of services offered, products, spa grounds, guest programs, and events and the history to effectively communicate to the guest.
5. Handle guest concerns, comments and questions with grace, professionalism, and warmth.
6. Navigate through the POS system to solve issues or problems.
7. Check-in guest and schedule any additional treatments or services and direct them to the proper buildings or area.

Experience

2-5 Years

Level

Executive

Education

Criminal Justice

Description :

1. Greet guest, Make guest reservations for spa services.
2. Enrolling guests in special programs or memberships.
3. Answer telephones in 3 ring and provide a proper response (appointment booking, answer questions).
4. Receive payments for goods and services and properly account for all transactions and money.
5. Reconcile daily sales, deposits, and receipts as outlined in Standard Operating Procedures and Protocols Communicate and inform co-worker(s) of any and all pertinent information throughout the shift and at shift close.
6. Regularly attend meetings (including): daily communication, service, monthly department meetings.
7. Handle and assist as needed with guest recovery and issues.
8. Maintain facility by checking equipment, refreshing linen, making sure refreshments are stocked.

Experience

2-5 Years

Level

Executive

Education

Business Adminstration

Description :

1. In charge of fully training any new support staffed hired in either spa location.
2. In charge of organizing the schedule for all Call Center and Reception staff members.
3. Including setting up acceptable coverage for sick days and vacation time.
4. Trusted to keep spa running smoothly while upper management is out of the office.
5. Works closely with Spa Manager to resolve unsatisfied clients and concerns with service technicians.
6. Responsible for greeting all clients and assisting them with checking in and out of appointments.
7. Schedule appointments in Call Center for both spa locations for 75 staff members, including group bookings, multiple appointment bookings, and standing appointments.
8. Assist callers with appointment details and service descriptions.

Experience

5-7 Years

Level

Executive

Education

Master of Science

Description :

1. Prepare sign-in and security logs and ensure they are properly recorded.
2. Observe activity with office traffic and flow, report to company management for further forecasting.
3. Provide administrative support answering calls and delivering messages.
4. Manage internal documents and databases, and create standardized organization systems.
5. Facilitate client-centered meetings, events, or appointments/consultations.
6. Interact, greet, and communicate current status and changes in information with clients, and respond to any inquiries.
7. Assist with billing, accounting, and collections, including ordering supplies and maintaining inventory.
8. Provide excellent customer service to all visitors, effectively identifying and addressing guests' needs.

Experience

5-7 Years

Level

Executive

Education

CPT

Description :

1. Greet Spa customers, manage, book and update appointment schedules.
2. Provide professional guest-centered customer service by answering spa and hotel-related inquiries about services, appointments, scheduling, and other activities.
3. Perform administrative tasks including accurate sales transactions, reports, accurate daily accounting.
4. Assist Spa attendants with meeting the needs of the guests.
5. Provide exemplary customer service to up to 100 guests or more a day.
6. Perform spa opening duties, including counting cash drawers and checking all equipment for proper functioning.
7. Replenish merchandise shelves with items from the stockroom.
8. Increase spa sales by upselling retail products with excellent service and first-hand knowledge.

Experience

7-10 Years

Level

Consultant

Education

M.D. In Medicine

Description :

1. Provided excellent patient care at all times and greet patients upon arrival and notify appropriate staff of the patient's arrival.
2. Verified that patients' information was up-to-date and corrected as needed.
3. Used Insight Spa software to ensure appointments hours are filled in accordance with appointment scheduling guidelines.
4. Evaluated clients and make recommendations on products and services.
5. Inventory Control of skincare products, post-surgical garments, brochures, menus, bags, and office supplies.
6. Created and kept up-to-date all daily, monthly and annual reports for sales and profit of Skin Spa.
7. Maintained accounts payable for Spa utilizing QuickBooks.

Experience

5-7 Years

Level

Executive

Education

Bachelor Of Science

Description :

1. Take care of the Spa from Organization to Cleaning and Scheduling.
2. Open the Spa and set up for the day by turning on light, starting up the computer, doing laundry and getting the steam room ready.
3. Schedule appointments for Massage Therapists and other treatments at the Spa.
4. Take referrals from Specialists and make appointments for clients that have PIP and L&I Insurances.
5. Enter all transactions into QuickBooks and keep the register balanced daily, and make deposits at the bank and get change.
6. Do all daily call Reminders for next day appointments and keep the Steam Room clean, and sanitized between clients.
7. Blend Health Food Smoothies for Customers and Therapists.

Experience

5-7 Years

Level

Executive

Education

Creative Writing