Remedy Developer Resume Samples

A Remedy Developer is a software developer who takes responsibility for maintaining the Remedy Software of the organization. To protect and recover the crucial data of the company, these developers execute a wide range of associated tasks that are listed on the Remedy Developer Resume as – installing and testing the remedy software, managing all user accounts efficiently; taking charge of access requests; ensuring the software is up-to-date with the latest technology; performing necessary upgrades and migration, and solving technical errors.

Employers typically prefer to hire those possessing the following skills and qualities – strong knowledge of program coding, developing experience; knowledge and proficiency in using all types of remedy tools; and the ability to stay aware of latest technological developments relating to remedy management and development. A computer science degree and specialization in the relevant field is the necessary qualification.

Remedy Developer Resume example

Remedy Developer Resume

Headline : Over Nine years of working experience in BMC Remedy, Integration, and Development Design with an Active Government PS86 Public Trust/US Postal Sensitive Clearance. A driven team player and leader, with strategic vision who has worked at different levels in implementing Remedy and Customer Support within an organization to increase business productivity. Works well under pressure, and thrives in an atmosphere of challenge, creativity, and variety.

Skills : Drive A Clamp Forklift, Fr Gun Computer.

Description :

    1. Involved in Business requirement gathering and totally responsible for Technical design, development, unit testing and migration.
    2. Involved in creating templates for configuration data and created staging forms and workflow for configuration data.
    3. Involved in Requirement gathering, Design, Installation, and Customization of Incident Management, Change Management, Task Management, and SLM as per Requirements.
    4. Involved in Configuration of ITSM 7.x.
    5. Created staging forms for foundation data.
    6. Involved in integration with IVR, postal lease and pin data base using web services.
    7. Involved in migration of data from existing system CSS 5.6 to ITSM 7.x.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Information Technology


Sr. Remedy Developer Resume

Summary : Over 8+ years of experience in Information Technology, including 4 years of expertise in implementing end-to-end Service Catalog, Incident Management, Problem Management, Change Management, Service Level Agreements and monitoring Platform Performance. Designed, configured and implemented solutions using Javascript and Ajax leveraging all appropriate components offered by Service-Now to meet specific business needs.

Skills : Microsoft Office, Oracle SQL, Remedy, Excel Spreadsheets.

Description :

    1. Assisted business units in the development of systems requirements and functional specifications.
    2. Involved in the business analysis of the applications and finding the common shared data between the applications implemented with new design to utilize centralized data.
    3. Created and maintained documentations such as Functional design documents, detailed design documents, data flow diagrams, data entity relationships documents for all the internal projects.
    4. Extensively involved in creating Remedy Forms, Active Links, Active Link Guides, Filters, Filter Guides and Escalations for work flow.
    5. Deployed all the developed internal applications on the web using Remedy 6.3 Mid tier.
    6. Involved in installing and configuring Remedy Approval server and integrated with our internal CRS application by defining various roles and rules of the approval server.
    7. Created various Crystal Reports such as monthly reports, SLA Reports etc., on demand as well as Scheduled reports.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Information Technology


Jr. Remedy Developer Resume

Objective : Over 8 years of experience in Information Technology with 7+years' experience in Analysis, Design, Development, Management and implementation of various applications using Remedy AR System (9/8/7.x/6.x), ITSM Applications [] Database Administration and Technical Support.

Skills : Management, Technical Writing, Training, Application Development.

Description :

    1. Participated in the requirement gatherings from Business, also participated in technical design and analysis of the project.
    2. Worked with BMC on critical Issues for timely solutions on production Issues, As an Admin, need to check the server performance, error logs, permissions, grant access and archiving the data.
    3. Installed and Configured Action Request System 7.6.04 sp2, Remedy Incident Management and Remedy Change Management.
    4. Involved in Migration of application from ARS 7.5X to ARS 7.6.04 sp2 Involved in installing and configuring and setting up of data in CMDB 7.6.04 sp2 This Project Involved Developing new Applications and Production Support.
    5. Integrated with ITSM Modules i.e.Helpdesk, Change Management, Asset Management, Approval Server and Tele alert.
    6. Extensively involved in the configuration of the ARS Remedy 7.6.04 sp2 with up to date client foundational data, Auto-routing the Incident, Problem and Change tickets using Assignment Engine and Approval Engine.
    7. Configured and updated Remedy Flashboards7.5 for the client's COTS and custom applications using the Remedy utilities.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor's In Computer Science

Remedy Developer III Resume

Objective : Over 9 years of diversified technical expertise for the effective development and system administration out of which 7+ years of BMC Remedy Action Request System (ARS) and their related support services. This includes design, development, testing, install, upgrade, implement, document, train and support of Remedy ARS 5.

Skills : Critical Thinking, Interpersonal, Customer Service, Communication, Patience, Cash Handling.

Description :

    1. Created the CI's and configuring Relationships in Asset management - CMDB.
    2. Developed advanced customized workflows for custom built applications to meet the business requirements and maintain the applications stable.
    3. Involved in developing queries using PL/SQL statements to pull relevant data from Oracle 9i database tables.
    4. Involved in configuring Approval process in Change Management.
    5. Worked on Performance Tuning of the applications by removing the repetitive workflow, adding indexes and setting QBE Match to avoid server terminations.
    6. Customized OOB ITSM- Change Management application by changing approval Process based on business requirements.
    7. Involved with the configuring of SLA's depending on requirements of various groups.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Computer Science

Remedy Developer II Resume

Objective : A Qualified IT Professional with 8+ years of experience including 4 years of experience as a Service-Now suite developer and administrator. Working experience of various phases of SDLC such as Requirement Analysis, Design, Code Construction and Test.

Skills : Coding, Developing Experiance.

Description :

    1. Installed and configured ARS 7.0.1, Asset Management 7.5, Service Desk 7.0.1 (i.e.
    2. Collaborated with organization wide team leads to fine-tune existing foundation data elements.
    3. Designed and developed various new Service Request Processes using Advanced Interface Forms in the SRM 2.x environment.
    4. Maintained a technical relationship with BMC Remedy and its support partners with regards to requesting enhancements, license management, reporting and tracking bugs, and planning upgrades.
    5. Participated in weekly business process meetings and provide guidance from technical and operations standpoint.
    6. Coordinated with various process managers in an attempt to either enhance existing ITIL driven process or establish new process that are in alignment with ITIL framework.
    7. Created and maintained documentations such as Functional design documents, detailed design documents, data flow diagrams, data entity relationships documents for all the internal projects.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Bachelor's

Remedy Developer I Resume

Objective : A Qualified IT Professional with 7+ years of experience including 4+ years of experience as a Service-Now suite developer and administrator. Experience as Integration Analyst responsible for Systems Engineering, Designing, Developing, Testing, and implementing requirements provided by the client and documentation Experience in Monitoring tools, Bridge calls, Outage Communication, Business Impact Analysis, IT Service Continuity Management, and SLA Management.

Skills : BMC Remedy Developer, Coding.

Description :

    1. Configured mid-tier on Solaris & upgraded to 5.1.2 from 5.0.
    2. Customized OOB HD module and designed custom built cm module based on user requirements.
    3. Integrated remedy ARS with HP open view for tracking availability and performance.
    4. Involved in setting up service desk application.
    5. Created web views for forms and configured the mid-tier using the configuration tool.
    6. Implemented SLA module to track internal OLA and organizational SLA Extensive system testing on both the development and production servers and used migrator to keep both servers in sync.
    7. Designed reports for global support center by using SQL loader.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Computer Science

Assistant Remedy Developer Resume

Objective :

Primary point of contact for all participating dealers. Provide exemplary service and support in handling dealer requests and maintenance of existing accounts. Resolve dealer issues through both independent activities and in conjunction with the region finance managers.

Skills : Stocking, Coding.

Description :

    1. Responsible for loading of foundation data and transaction data using Remedy Data Management tool and Remedy import tool.
    2. Developed workflow to update Incident and Change work log using Incoming Email functionality.
    3. Reported generation in Remedy using AR System reporting, Crystal reports and Business Objects.
    4. Involved in upgrading Remedy system from ARS 6.0.1 to ARS 7.x Involved in upgrading the ITSM suite from 6.0 to 7.0 Extensively involved in creating Remedy Forms, Active Links, AL Guides, Filters, Filter Guides, and Escalations for work flow.
    5. Created various Crystal Reports such as Monthly reports, SLA Reports etc., on Demand as well as Scheduled reports.
    6. Redesigned all escalations and offloaded them from escalation process to filters and implemented separate windows service application runs automatically every 2 minutes interval to run batch processes.
    7. Involved in upgrading Remedy system from ARS 5.1.2 to ARS 6.0.1 to ARS 6.3.0.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Bachelor's

Associate Remedy Developer Resume

Objective : Over 8 years of experience in Information Technology with 7+years' experience in Analysis, Design, Development, Management and implementation of various applications using Remedy AR System (9/8/7.x/6.x), ITSM Applications Database Administration and Technical Support.

Skills : Management, Technical Writing, Training, Application Development.

Description :

    1. Involved in migration of ITSM 7.x from Windows to Solaris environment Created new reports and customized OOTB reports using Crystal Reports Worked closely with Project Manager to provide weekly updates, status, and fixes, and to ensure they were met according to project schedule, as well as implemented in the Design.
    2. Provided daily operational and user support activities for BMC Remedy and assigned SRM/DWP enterprise applications.
    3. Created templates, work orders, incidents, changes, request entitlements, and approvals.
    4. Assisted in any ongoing problem analysis efforts involving BMC Remedy software and related IT infrastructure.
    5. Completed Remedy development assignments on a timely as well quality oriented basis.
    6. Configured/administered key Service Request Management (SRM) and Digital Workplace (DWP) configurations, fulfillment service requests, and generate reports.
    7. Ability to analyze and determine build requirements for new/updated SRM and DWP customizations.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Bachelor's

Assistant Remedy Developer I Resume

Summary : A Qualified IT Professional with 8+ years of experience including 3+years of experience as a Service-Now suite developer and Administrator. Working experience of various phases of SDLC such as Requirement Analysis, Design, Code Construction and Test. Experience in designing, developing, customizing & administering ITSM suite of applications.

Skills : Remedy, Coding.

Description :

    1. Performed software development and configuration of Remedy service management tools Requirement Analysis, Preparing effort estimation, Designing, Development, Testing and Code review Perform functional and regression testing Creating Remedy Forms, Active Links, AL Guides, Filters, Filter Guides, and Escalations for work flow Development and maintenance of integrations built using Perl scripts, Emails, Web services and vendor forms.
    2. Performed gap analysis and prepare requirements document to remediate identified gaps.
    3. Incorporated ITIL best practices into Applications Understand new patch release, recommendations to client as and when required Troubleshooting Configuration management database and Reconciliation issues Developing interfaces between applications Providing offshore L3 support to the client Proposing and implementing Value additions to client.
    4. Deployed of the Remedy 7.6 ITSM Suite Migration with Service Request Management customizations.
    5. Constructed advanced application integrations to SRM and some WSDL integrations.
    6. Possessed a deep understanding of how SRM/DWP interfaces with other BMC Remedy modules.
    7. Ability to work with other BMC Remedy developers and application administrators in troubleshooting issues.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelors

Remedy Developer Resume

Objective : Bachelor of Science degree in Computer Science or related field. Experience may be substituted for education. At least 5 years overall IT experience. At least 3 years BMC Remedy development/administration experience (preferable v8.1 or higher).

Skills : MS Office, Coding.

Description :

  • Contracted to install and configure BMC Remedy v7.6.04 ITSM suite (LINUX/Oracle) Modules included Change Management, Incident Management, Service .
  • Contracted to create enhancements and refine custom applications for employee IT HelpDesk system Upgraded ARSystem v6.3 to v7.1 (Windows/Oracle).
  • Worked Along Side Walmart Employess During The Third Shift And Helped Stock And Remodeled The Store.
  • Used Operated Machiere Orgnizational Skills.
  • Preferred Certifications: ITIL Foundations v3; BMC Remedy certifications
  • Ability to pass USDA Special Agreement Check (SAC) or possess active Public Trust Clearance.
  • Interested in candidates that are eager to support our team as we take on the.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Bachelors