Technical Specialist Resume Samples

Description :

1. Tested security products and systems to detect possible weaknesses.
2. Confirmed security policies, procedures and recommendations, and successfully assessed risk, managed predetermined requirements, and best technical practices.
3. Established one of the first Microsoft Sharepoint cases in the infrastructure department.
4. Removed roadblocks by demonstrating feasibility over previously text-based tools, and enabled global user access.
5. Formed a team for the department level Program Management Office.
6. Managed a dynamic group while establishing standards and communication with more than $215M in the total department budget.
7. Trained IT users to utilize time reporting software.
8. Assist multiple facilities to form a localized matrix organization for the purposes of sharing resources, and provided various technical support options.
9. Led efforts to reclaim up to $60M in cost reductions, and successfully renegotiated contracts.
10. Designed, developed, and implemented an excel spreadsheet, optimized cost changes, and the design input information to align information with the developer of the software.

Experience

2-5 Years

Level

Junior

Education

MS

Description :

1. Developed and coordinated predictive and preventative maintenance schedules, optimizing equipment performance and availability for manufacturing.
2. Tracked OEE, MTBF, and MTTR, reporting to Engineering and Upper management weekly, allowing management within KPI's for system availability of 90%+ and lowest maintenance cost.
3. Worked with Equipment Engineering and Purchasing, identifying and developing suppliers for equipment spare parts and outside services.
4. Ensured highest quality, cost-effective materials were available to support equipment maintenance activities.
5. Developed, implemented, and maintained policies, procedures, and material control systems reducing costs, streamlining procedures, and implementing solutions.
6. Developed a "checkbook style" maintenance budget tracking system, tracking the progress of weekly spend, reporting to Equipment Managers, Finance and Materials department. 
7. Used tools to report equipment cost of ownership down to machine level.

Experience

10+ Years

Level

Senior

Education

BA

Description :

1. Responsible for managing client expectations throughout product implementation, gathering and prioritizing customer requirements.
2. Working closely with executive management in defining product vision and new system functionality.
3. Engaged in client training, coordinated user acceptance testing, and operated as the 'point-of-contact' in regards to end-user issue management.
4. Analyzed market trends and outlined strategies to provide the highest value and quality to our clients, and their 60,000 end-users.
5. Trained and managed multi-national customer service staff capable of providing 24x7 follow-the-sun operation.
6. Managed customer requirements and development communications for the division's largest clients.
7. Responsible for all planning, coordination, and deployment of changes and corrections to the online interface and client sites.
8. Implemented requested changes and facilitated training to the client companies including user acceptance testing plans and documentation.

Experience

0-2 Years

Level

Entry Level

Education

BS

Description :

1. Analyzing new Business requirements for each & every release and worked with analysts and business team for any gaps found during the test analysis.
2. Preparing Test Plan, Test scenarios and writing & execution of Test cases.
3. Responsible for execution of Batch jobs and population test data for other teams.
4. Executed Complex SQL queries within UNIX shell scripts in the UNIX environment.
5. Responsible for FTP jobs to transfer data between UNIX test servers.
6. Responsible for UAT's Involved in project planning, coordination, and implementation of QA methodology based on the Business requirement and Design documents.
7. Interacted with System Analysts and the Development team on system-investigated requirements and in resolving issues. 
8. Debugging and Scheduling Informatica Jobs/Informatica Mappings and monitoring error logs.
9. Wrote complex SQL s validate target data based on the business requirements.

Experience

2-5 Years

Level

Junior

Education

Associate

Description :

1. Recognized and developing business opportunities.
2. Prepared reports on business transactions and kept expense accounts.
3. Demonstrated products with samples to emphasize features and benefits.
4. Installed software for food packaging equipment and conducted tests for the software.
5. Assembled, installed, and tested food packaging equipment internationally.
6. Performed equipment troubleshooting, minimizing plant "downtime" by an estimate of 85%.
7. Completed the operational review of electrical motors, harnesses, panel assemblies, and relays.
8. Assisted in modifying the design to produce more user-friendly equipment.
9. Provided technical assistance, instruction, and consultation to plant faculty and staff members.
10. Established and followed a predetermined schedule of preventative maintenance.

Experience

2-5 Years

Level

Junior

Education

MBA

Description :

1. Work with a diverse team, that consists of business leads, QA analysts, architects, and developers to design and develop a common billing platform.
2. Primarily include architecting the billing systems, write detailed technical design specifications and provided them to the business leads as well as team leads and developers.
3. Manage the process from conception, development, testing, delivery, and warranty.
4. Providing production support to the application support team, SCM and QA departments.
5. Providing guidance to other technical silos whose systems interact with any of the back-office or billing or customer-service applications that my team is responsible for.
6. Designed and implemented a common billing platform from the ground up that currently services business units.
7. Coordinated with the team lead to complete sufficient quotas of application screens on a tight deadline.

Experience

10+ Years

Level

Senior

Education

BE

Description :

1. Project manager for the UNIX based mainframe conversion including converting documents, creating menus in the new web-based interface, testing, and training.
2. Project manager and business analyst for interpreting and implementing changes due to the Patriot Act.
3. Developing new products and processes for the credit union including creating procedures, documents, menus, compliance reporting, testing, and training.
4. Analyzed business needs, then created and maintained the credit union's internal programs, using Dreamweaver, Access, SQL Server, ColdFusion & PHP.
5. Tracking of mortgages through application, funding, recording filing and storage processes.
6. Tracking of customer referrals from making, taking, following up and paying for each referral between departments and positions.
7. Tracking of marketing programs including budgeting, purchasing, scheduling and communication of all marketing campaigns and community involvement.
8. Tracking of budget items from submitting requested items to approval and purchasing.
9. Maintained the credit union's website which included statements, alerts, mortgage loan applications & home banking.

Experience

10+ Years

Level

Senior

Education

BS

Description :

1. Provided user-centered application support and training to project managers and freelance editors globally.
2. Developing websites and specialized MS Word templates for workflow efficiency.
3. Developed, managed, documented, and provided helpdesk support and training for all versions of the macro-based Word template used by the Production departments.
4. Developed and maintained web pages for several Production departments on the company intranet, improving in-house productivity.
5. Developed and maintained the freelancer website used by Production departments, improving freelancer productivity.
6. Managed multiple college applications and prioritized them based on assigned workload estimates.
7. Work closely with the technical editor for the writing of manuals, quick installation guides, and datasheets.

Experience

10+ Years

Level

Senior

Education

B.Tech

Description :

1. Provides support through system transactional work, non-transactional project work, and other general and routine logistics/supply chain management services.
2. Serves as a subject matter expert and routinely performs enterprise ground equipment inventory management, performs item introduction and secondary item management.
3. Coordinate enterprise level sustainment planning and execution with internal agencies, various DOD services, and commercial entities for supported equipment platforms.
4. Conducts data aggregation and analysis in support of strategic level logistical planning and provides recommendations or business solutions to leadership.
5. Serves as lead for any special projects assigned to the team.
6. Planned and led multiple teams in the evaluation and repair of multiple weapon systems, negating the requirement.
7. Reviewed and provided input to more than 50 Depot Maintenance Statements of Work.

Experience

10+ Years

Level

Senior

Education

Associate

Description :

1. Supervised commissioning process of electrical equipment and utilities for critical infrastructures and data centers.
2. Rowe Price, Veterans Administration, and numerous non-disclosed government data centers.
3. Verified the execution of the commissioning process through the review and analysis of equipment submittals.
4. Reported test failures in the "Issues Log" and racked activities associated with correcting the deficiencies.
5. Represented the customer during all phases of the commissioning process through verification of test results, construction task execution, and documentation.
6. Developing commissioning inspection and testing scripts in accordance with ASHRAE standards, contractual terms, and company protocols.
7. Developed commissioning plans in accordance with contractual specifications and industry requirements.
8. Managed commissioning schedule via the development of progress reports and use of Microsoft Office scheduling and administrative software.

Experience

2-5 Years

Level

Junior

Education

MBA

Description :

1. Provided a more complex technical consultation to internal and external customers in the use and applicability of technical solutions.
2. Defined client technical requirements and plan all aspects of the technical implementation with Business Implementation team and customer.
3. Completed technical presentations to prospective customers as requested.
4. Worked with operational and technical areas to coordinate technical implementations and ensure user requirements are properly defined.
5. Managed various stages of the implementation process including the definition of technical requirements (scope), end-to-end file and production implementation.
6. Provided technical support to investigate and resolve reported customer problems of a complex nature, including those reported from the Direct Bank Help Desk.
7. Monitored and reported system performance against agreed service level standards.
8. Participated in periodic client visits and/or conference calls to discuss system performance.

Experience

5-7 Years

Level

Executive

Education

BS

Description :

1. Responsible for supporting the customer service department system users to increase the efficiency of system processing and maintain a high level of quality control.
2. Acted as the primary liaison between systems users and the Information and Project Services department for resolution of system issues.
3. Processed account corrections originated by data discrepancies or processing errors.
4. Identified areas of training and worked with users and managers in facilitating training sessions and developing training material.
5. Increased systems processing accuracy by reviewing periodically processes and procedures recommending modifications based on system upgrades, policy changes.
6. Successfully participated in organizational initiatives supporting testing efforts by creating test scenarios, writing test cases and test execution.
7. Responsible for execution of year-end substantial account updates ensuring the integrity of financial and indicative data.
8. Consistently developed processing tool and automated calculator to support to system users to improve efficiency.

Experience

7-10 Years

Level

Management

Education

BS

Description :

1. Proficient in solving various issues and follows through with appropriate documentation to ensure the outcome is of uniformly high quality.
2. Advises physicians regarding the recommended test for diagnosis, consults regarding test availability, including international sources.
3. Assists pathologists in specialized request for rare testing expediting their diagnosis of tissues and body fluids.
4. Recognizes abnormal test result(s)/inappropriate test result(s), and when necessary, contacts physician, pathologist, or infection control.
5. Recommends/orders supplies for inventory purposes which are necessary for section operation.
6. Assigned ownership of document controls to support a filing system for document management.
7. Create or update technical documentation for network installations or changes to existing installations.

Experience

5-7 Years

Level

Executive

Education

BS

Description :

1. Worked closely with the Director to process applications, acceptances, denials, and closures for prospective students.
2. Created, implemented, and managed an automatic email plan for prospective students through consisting of over 100 possibly emails.
3. Managed the entire admissions calendar and fall recruitment schedule from school visits to portfolio days and college fair for 9 recruiters.
4. Processed all the incoming mail including evaluating, recording, and filing application materials for prospective students.
5. Managed transition of accepted applicants to enrolling students including new student emails, financial aid packages, deposits, orientation, and housing.
6. Assisted in training of new admissions recruiters regarding databases, admissions processes, and communication with students.
7. Responsible for assessing documents and notifying the improvements/corrections needed.

Experience

2-5 Years

Level

Junior

Education

BFA