Technical Support Resume Samples

As a Technical Support, the employee will undertake the task of monitoring and maintaining the computer systems and networks within the organization. The most common work activities listed on the Technical Support Resume include the following – installing and configuring the company’s hardware operating systems and other related applications; maintaining and monitoring the computer systems and networks; logging the employees and customer’s queries; diagnosing and solving hardware and software faults; testing and evaluating new technology; performing electrical safety checks, and assisting employees with issues such as forgotten passwords, email virus and issues.

Required skills for the post include the following – the ability to assess the employee’s and customer’s IT knowledge level, logical thinking skills, updated knowledge of technical aspects, in-depth knowledge of the company’s software and equipment. Although a degree is not strictly required, possessing a degree in IT or Computer –related fields will give a cutting edge over competitors.

Junior Technical Support Resume

Objective : A reliable and friendly Junior Technical Support who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying experience. Seeks a position of increased responsibility and authority. Detail-oriented, organized and extensively trained in spreadsheets, transcription, word processing, power point, and desktop publishing. Billing and payment processing expertise with 60 WPM typing speed. Highly effective at handling confidential information and identifying system improvements with ease.

Skills : Workday Studio, EIB, Cloud Connectors For HR, Benefits, Payroll, Document Transformation, C, Java, Apex, Visualforce Page, HTML, XML, CSS, JavaScript, JQuery

Description :

  • Supported the integrations developed on post-go-live and coordinated in performing unit testing and integration testing.
  • Worked with team to configure and test integrations between the workday solution and the client's selected payroll and benefits providers.
  • Involved in building and modifying inbound integration using different transactions like hire, terminate, and compensation changes, etc.
  • Created active directory integration to send the new hire and worker change information to vendors.
  • Integrated workday with external vendor software and across multiple third parties and clients.
  • Configured workday security roles and groups to the required level of confidentially and segregation of duties review and development of high-level technical designs for conversion programs.
  • Developed testing strategies and verification scenarios along with project scope and requirements documents worked as support analyst dealing with defect tickets and providing quality solutions within the assigned time frame.
  • Created and reviewed configuration documents/workbook with implementation partners for absence and time tracking.
  • Worked on setting up security on reports, performing specific authentications on reports, adding security groups and configuring and maintaining the security access in a workday and tested job scheduling and validate end results.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelors of Science


Senior Technical Support Specialist Resume

Summary : Highly motivated and diligent Senior Technical Support Specialist, always looking to improve in all aspects. Fast Learner, can adapt quickly to any new challenges and responsibilities. Very friendly and easy going, able to collaborate well with others. Looking for an opportunity to grow and strengthen my assets to accomplish great objectives within the organization. Possess a strong ability to learn new procedures. Able to plan ahead/anticipate problems and make suitable recommendations for achieving organizational objectives.

Skills : Experience With Microsoft Office Word, PowerPoint, Outlook, And Excel. Experience With Dropbox, Prezzi, And Google Docs. Proficient With PCs. Research. Telephone Etiquette.

Description :

  • Answering user inquiries regarding computer software or hardware operation to resolve problems.
  • Entering commands and observe system functioning to verify correct operations and detect errors.
  • Setting up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Installing and performing minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Maintaining records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Reading technical manuals, conferring with users, or conducting computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Referring to major hardware or software problems or defective products to vendors or technicians for service.
  • Developing training materials and procedures, or train users in the proper use of hardware or software.
  • Conferring with staff, users, and management to establish requirements for new systems or modifications.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Senior
Education
Education
Associates


Technical Support Intern Resume

Objective : Friendly and Enthusiastic Technical Support Intern with specialization in Customer Service and Management. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. Looking to secure a position that will enable me to utilize my strong communication & organizational skills, customer service background and my ability to work well with people, while being innovative, resourceful, and will provide professional growth.

Skills : Microsoft Office, Microsoft Visio, Rational Rose, Inkscape, JIRA, Jitter Bit, Demand Tools, SharePoint, Service Now

Description :

  • Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Received payments by cash, check, credit cards, vouchers, or automatic debits.
  • Operated office equipment, such as fax machines, copiers or phone systems and arrange for repairs when equipment malfunctions.
  • Organized or worked with detailed office or warehouse records using computers to enter, access, search or retrieve data.
  • Contact insured or other involved persons to obtain missing information.
  • Conferred with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions,  are taken.
  • Checked to ensure that appropriate changes were made to resolve customers' problems.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Associates

Technical Support Representative Resume

Objective : Highly focused and analytically adept Technical Support Representative committed to ensuring customer satisfaction. Resourceful and creative problem solver with strong technical troubleshooting abilities. Collaborate effectively with internal staff, clients, and carriers to resolve complex and critical service issues. Exceptional oral and written communication skills with a record of strong accomplishments in resolving high profile client concerns.

Skills : Customer Service, Word, Excel, Research, Data Entry, Computer, Filing, Team Player, Technical Support

Description :

  • Resolving order discrepancies in advance of technicians being routed to appointments.
  • Supporting order modifications including rates/packages/provisioning codes, installation charges, and points/quota.
  • Providing operational support to technicians, working with both internal and external resources and maintaining detailed account notes of all actions taken in the appropriate tool/application.
  • Maintaining daily operational records for feedback to cross-functional areas, including care & order management.
  • Handling inbound contacts (phone calls, emails, and text messages) from Commtechs regarding troubleshooting mobile devices.
  • Providing soft check-in exceptions (Advantech fall-out) when the need arises.
  • Supporting real-time service verification (QC of levels) using grand slam and home health check.
  • Ensuring mutual understanding and effective communication of information.
  • Maintaining records and logs related to the assignment and on-time arrival of field personnel.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Technical Support Assistant Resume

Headline : Seeking a position Offering a successful, stable work history for enhancing operational efficiency and maintaining high levels of service. Technical Support Assistant who earned a reputation for working well in team environments and exceeding management's objectives. Offers the drive, intelligence, and flexibility to adapt my management and leadership skills to any industry or marketplace. Experience coordinating and managing all aspects of operations. The proven performance record of providing critical operational support to field staff and upper management.

Skills : Customer Relations, Sales, Communications, Technical Support, Technical Writing, Networking, Microsoft Office, Windows

Description :

  • Resolved customer complaints and concerns with strong verbal and negotiation skills.
  • Displayed courtesy and strong interpersonal skills with all customer interactions.
  • Built and maintained successful relationships with service providers, dealers, and consumers.
  • Maintained composure and patience in the face of difficult customer situations.
  • Processed an average of 25 helped customers track and ship packages, responding to an average of 25 support customers with online billing and account issues.
  • Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
  • Referred difficult issues to upper management while maintaining a positive rapport with the customer.
  • Assisted customers with technical issues via email, live chat and telephone.
  • Maintained a calm, professional demeanor when faced with high demand, high volume workloads.
  • Troubleshoot hardware issues and worked with service providers to facilitate repairs.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Associates

Technical Support Specialist Resume

Objective : High-powered Technical Support Specialist who effectively motivates associates through continual guidance, direction, development, and coaching, as well with a can-do attitude and willingness to help at all times. An Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency. Played an instrumental role in increasing customer satisfaction rating index from 60% to 100% within 3mnths as customer service manager.

Skills : Conflict Resolution Techniques, Management Of Remote Employees, Talent Development, Scheduling, Scheduling Appointments, Focused On Customer Satisfaction, Deadline-oriented, Skilled Multi-tasker, Training, And Development

Description :

  • Resolved customer complaints and concerns with strong verbal and negotiation skills.
  • Displayed courtesy and strong interpersonal skills with all customer interactions.
  • Built and maintained successful relationships with service providers, dealers, and consumers.
  • Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
  • Referred difficult issues to upper management while maintaining a positive rapport with the customer.
  • Provided real-time support to everyday users of Intuit, Pro series professional products.
  • Maintained a calm, professional demeanor when faced with high demand, high volume workloads.
  • Researched, documented and escalated cases to higher levels of support according to internal procedures.
  • Developed documentation for common processes for both support staff and end-users.
  • Troubleshoot hardware issues and worked with service providers to facilitate repairs.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Associates

Technical Support Specialist Resume

Headline : Professional and highly organized Technical Support Specialist Level II with 5 years of experience providing thorough and skillful support to management and staff. Dependable and trustworthy; able to maintain a high level of confidentiality and discretion. Possess excellent interpersonal, communication (verbal and written), and problem resolution skills. To obtain a position in a people-oriented organization with a challenging environment, to achieve the corporate goals, and to maximize my skills and experience.

Skills : Customer Service, Administration Assistance, Troubleshooting, System Integration, Technical Writing & Training, Calibration, Computer Hardware/software,

Description :

  • Responding to telephone, written, or Internet-based inquiries of both basic and complex technical nature supporting the company's products and services.
  • Analyzing both routine and non-routine problems with wireless equipment, software applications, and network performance to identify the problem root cause and recommend corrective action.
  • Recommending solutions to customer questions which may require follow-up or escalation to a higher level of expertise.
  • Handling situations which require adaptation of response or research according to unique customer situations.
  • Maintaining a log of problems so recurring problems can be reported to product or service development skills used answer the phone assist the customer with a technical issue.
  • Supporting emails from internal and external customers and staff inquiries.
  • Demonstrating a commitment to customer service. Ensuring the safeguarding of customer information.
  • Achieved satisfactory performance in all areas such as but not limited to call monitoring, attendance, ticket resolution
  • Effectively integrating change and demonstrating flexibility.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Technical Support Expert Resume

Headline : Technical Support Expert experienced in identifying, analyzing, and implementing solutions that align with an organization's strategic objectives. Clear communication skills aimed at understanding customers' needs and providing corresponding services Innovative and detail oriented Organizational skills and time management -the ability to work under pressure and deadlines, and to manage multiple projects simultaneously.

Skills : Microsoft Office, Sales Experience, Photoshop, Customer Service, Technical Support, C#, Web Development, ERP, Inventory Control, Troubleshooting

Description :

  • Probed the customer to have an understanding of the issue to then properly diagnose which actions to be taken to solve the problem as fast as possible.
  • Ensured customers were treated with respect and always give a series of options to dealing with their problems to see what works best with them.
  • Attempted to create each call to be as effortless as possible for the customer.
  • Used knowledge of updated dual-band routers to ensure customer had correct speed tiers.
  • Rerouted incorrect call departments to appropriate departments with a brief explanation of the customer's issue to other representatives so they may continue to resolve the customer's problem.
  • Responsible for resolution and ticketing of all helpdesk trouble tickets.
  • Determined appropriate action to be taken on customer's behalf, which may include problem determination and appropriate next steps.
  • Informed customer of those appropriate next steps and worked with the customer to achieve issue resolution.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelors of Science

Technical Support Resume

Summary : Dedicated Tier 2 Technical Support motivated to maintain customer satisfaction and contribute to company success. Maintain strong working knowledge of supported systems and continually strive to enhance knowledge through ongoing training, reading, and participating in projects and improvement initiatives. A self-motivated, developed leader is seeking to secure a position in which my interpersonal communication and customer service skills will be fully utilized to greater office efficiency and productivity.

Skills : Networking, Microsoft Office, Windows, Linux, Cisco IOS, TCP/IP, Windows Server, PC Repair, DOS, Vmware

Description :

  • Answering inbound customer requests or inquiries concerning service, products, equipment and report problem areas.
  • Working in one or multiple systems and utilize multiple screens to find information and solve problems.
  • Triaging, troubleshooting and resolving the known service issues and address routine customer questions.
  • Examining complex problems to assist customers with appropriate solutions.
  • Answering inquiries by researching, locating, and providing information.
  • Analyzing and diagnosing problems. Speaking to customers with empathy and an understanding of urgency.
  • Using listening skills to ask probing questions, understand concerns, and overcome objections.
  • Maintaining the working knowledge of all client products and customer’s services.
  • Developing rapport quickly to address customer questions in a timely manner via email or phone
Years of Experience
Experience
10+ Years
Experience Level
Level
Consultant
Education
Education
High School Diploma

Technical Support Supervisor Resume

Objective : Corporate Help Desk/Technical Support experienced working in fast-paced environments. Strong organizational, technical support, and interpersonal skills. Trustworthy, ethical, and discreet, Committed to superior customer service. Confident-oriented and resourceful in completing projects, able to multi-task effectively. Seeking an Information Technologies position in the Defense Industry or private sector, where my expertise in networking, hardware, and software help desk support will be both utilized and expanded upon while offering me opportunities for growth and advancement.

Skills : Customer Service, Complaint Handling & Resolution, Call Center Operations, Customer Satisfaction Enhancement, Technical/User Support, & Troubleshooting/ Problem Solving

Description :

  • Answered incoming customer calls and provide assistance for registration, email creation, physical line signal testing, modem/filter set-up, plus email, browser, and modem troubleshooting.
  • Handled customer requests for payments, activations, upgrades, and other services.
  • Interacted and coordinated with other departments to resolve customer issues, interpret customer records and repair tickets.
  • Kept information secure while developing and maintaining spreadsheets of recent and new att customers.
  • Developed innovative ways to sell att products and services to customers.
  • Provided seamless service for all customers requesting support by fielding every call eliminating the need to transfer assist field engineers, key stakeholders and end users with on-site and remote diagnostic procedures to isolate equipment malfunctions and determine corrective action required to restore equipment to proper operation.
  • Provided technical assistance over the phone or in person for a wide variety of hardware, software and site-specific applications in an enterprise server-client environment.
  • Resolved or referred IT issues, Solved technical issues in a professional manner or escalate in a timely manner, bringing in other subject matter experts as required.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor's in Business Management