Technical Supervisor Resume Samples

Description :

1. Transforming the lab from immediate jeopardy (IJ) status to CLIA compliant.
2. Designing, planning, and implementing validation and verification studies of lab-developed tests.
3. Gastrointestinal pathogen detection: Luminex NXTAG FDA (FDA approved).
4. Designing, planning, and validation studies for each assay.
5. Studying and implementing specimen storage and shipping conditions for each assay.
6. Training to account managers and sales personnel on educating our clients regarding collection, storage, and shipping of specimens.
7. Designing, establishing, and constantly monitoring quality assurance and quality control systems.
8. Assisting in investigations of client complaints, revised reports, and reportable quality issues; ensuring that responses are accurate and complete, as well as ensuring that immediate, short-term, and long-term corrective actions are implemented.
9. Establishing and writing standard operating procedures (sops) the for molecular and general lab.

Experience

2-5 Years

Level

Junior

Education

Ph.D

Description :

1. A building, utilizing and motivating teams to resolve complex technical problems and improve processes.
2. Pro-actively planning for the technical demands of any projects utilizing tools such as service now, SCCM, Splunk etc.
3. Managing the design, development, integration, testing, and implementation of products.
4. Scheduling of agents for rotation to suit the needs of our call volume and SLAS.
5. Supervising development teams and created in-house tier ii technical team to handle any fall over from tier 1.
6. Making sound decisions about how to achieve set targets from different stages of SLAS, software patch pushes, and updates to all software or hardware within the environment.
7. Keeping documentation up to date for the agents, application updates and patches, different os images and daily reports ran on the agents' tickets using a method that I created that caused the ticket number to drop by 45%.
8. Administrator to different admin consoles such as MacAfee, skype, active directory, Splunk, software center and pure-cloud.
9. Providing advice to agents on how to get better first call resolution and documentation within the snow.
10. Interacting with other multiple professionals and departments to ensure all process and procedures are up to date. Plan corporate-wide rollout of new products including any applications, software, antivirus, Microsoft office products etc.
11. Overseeing and managing all product quality functions to ensure the end-users are able to do their job and stay up to date within the corporation.

Experience

5-7 Years

Level

Executive

Education

GS

Description :

1. Initiating and coordinating custom engineering efforts and expenditures for the studio’s versions Autodesk's Maya providing the studio with a competitive edge.
2. Representing the studio and its interests at the Autodesk film advisory board, the Academy of motion arts and sciences-open source software and aces committees.
3. Communicate, integrate, and coordinate efforts with third-party tools and technologies from vendors including Adobe, the foundry, side fx, and others to build strategies for using their technologies.
4. Designing and supporting camera rigs, toolkits, and systems used within the entire pipeline at the studio.
5. Writing custom software tools, plug-ins, and processes for use in productions at the studio.
6. Key member guiding the direction of color input and output initiatives at the studio. This includes making sure color design and intent are communicated from art and design downstream to all production departments.
7. Designing, build and support several technologies and workflows to facilitate the completion of feature animated productions.
8. Creating and developing the studio’s stereoscopic production technology and process and pipeline from scratch.
9. Managing, hiring and building the team responsible for all stereoscopic work for the studio’s productions.
10. Responsible for the creation of shot breakdowns, bidding out work, planning and scheduling resources.
11. Working closely with directors, producers, bringing productions in on time and within the project's budget while maintaining the highest standards of image quality.

Experience

10+ Years

Level

Senior

Education

MFA

Description :

1. Coordinates the effective implementation of the clinical laboratory improvement amendments (CLIA).
2. Performs all the necessary laboratory tests and procedures needed by the physicians in the speedy diagnosis of patients ailments.
3. Developed for the PMG a manual of procedures to ensure quality assurance and quality control systems for producing accurate, reliable laboratory information in compliance with the CLIA.
4. Effectively ensures that the PMG is abreast of federal clarifications of the law and guidelines to compliance.
5. Ensures that PMG has direct contact with knowledgeable, experienced technologists.
6. Answer specific questions about office laboratory situations, thus improving the quality of the office laboratory.
7. Successfully maintain CLIA mandated inspection, information disclosure, and corrective action requirements.
8. Effectively performs and trains personnel in all phases of laboratory activities.
9. Resolved technical problems and ensured remedial actions are taken whenever test systems deviate from the norm.
10. Maintained records and facilities necessary for the proper and effective operation of the laboratory.
11. Successfully performed all aspects of the laboratory requirements of the PMG.
12. Successfully passed CLIA requirements such as surveys and proficiency testing as required by law.

Experience

10+ Years

Level

Senior

Education

BS

Description :

1. Provided coaching and counseling to develop and train employees to exceed department standards for productivity and quality.
2. Observed flows of primary call types dealing with IP addresses for supported operating systems, DHCP server issues, rf signal and connectivity, and client-side issues.
3. Involved in the initial phone screening of new candidates to make final decisions in hiring candidates for customer service and technical support representatives.
4. Demonstrated flexibility by identifying the true needs of our internal and external customers.
5. Remained active with numerous department specific projects and completed them successfully.
6. Monitored adherence to contractual agreements and ensured confidentiality of sensitive materials.
7. Researched support issues and provided recommendations for future organizational improvements.

Experience

5-7 Years

Level

Executive

Education

BA

Description :

1. Managing the operations and execution of rd testing requests. Acts as the point of contact on operational issues, changes in process, data accuracy issues, process improvement opportunities, temporary process changes and communication between a team. The track, report and improve metrics which have been initiated and identified as opportunities to assist in fulfilling, managing and improving customers expectations.
2. Mentoring team at all levels, also partnering with site management and HR.
3. Ensuring quality and timely deliverables on weekly and monthly targets.
4. Ensuring all standard and special processes are accurately and consistently implemented across all shifts.
5. Coordinating capacity and testing needs across work centers and participates with counterparts to ensure smooth operations between organizations.
6. Coordination of resources in the assigned area to meet work center testing needs.
7. Identifying key quality issues, recommend solutions and verify resolutions.
8. Recommending process improvements and solutions both operationally as well as organizationally.
9. Partnering with other supervisors to ensure cross training and position coverage.
10. Implementing quality assurance practices, principles, and methodologies.
11. Maintaining professionalism and confidentiality with proprietary information.

Experience

2-5 Years

Level

Junior

Education

BBA

Description :

1. Managing daily the responsibility for 100 field associates,15 direct reports.
2. In charge of all recruitment and processing of new hires for the Cincinnati technical operations.
3. Working closely with other departments to ensure coordination of field operations.
4. Conducting quality inspections for each technician to meet company monthly requirements.
5. Managing daily the responsibility for 100 field associates, 15 direct reports.
6. In charge of all recruitment and processing of new hires for to Cincinnati technical operations.
7. Working closely with other departments to ensure coordination of field operations.
8. Conducting quality inspections for each technician to meet company monthly requirements.

Experience

7-10 Years

Level

Executive

Education

HS

Description :

1. Articulate business/departmental KPIs to work for groups, dropped ot% from 19% to 4% in first 6 months with the company.
2. Lead and hold a team of 19 techs accountable to clearly achieve results through coaching and performance management while creating a sales culture environment.
3. Promote new/existing products as required. Hold sales meetings monthly to go over new service areas.
4. Coordinate and plan all workload demands by communication with dispatch, scheduling, and manpower.
5. Responsible for determining and fulfilling the needs of the team for employee development and training.
6. Lead the communication with other departments such as assignment, engineering, and dispatch, in an effort to improve the coordination between these departments as well as the overall quality of service experience for our customers.
7. Quality control, i.e. Tool inspections, building and vehicle inspections.
8. Provide capital budget input in our weekly meetings in order to meet our financial goals for the month.
9. Analyze operational reporting and utilize statistical process control tools to identify performance opportunities and provide corrective action plans as required.

Experience

5-7 Years

Level

Executive

Education

BS

Description :

1. Ensured safety was in place and that all concerns were addressed immediately.
2. Supervised the Pwax print head assembly line that ran both production and proto, often simultaneously.
3. Met monthly metrics by the hour, by the shift, by the build, and by the end of the month.
4. Led the morning focus meetings with engineers, maintenance, managers, process techs, inventory specialists and occasional line expert guest speakers.
5. Responsible for training, cross training, admin work / time cards, coaching / corrective action, performance evaluations, analytical troubleshooting, quality, follow through on projects and implemented sigma/5s lean manufacturing skills.
6. Managed test operation for 10 separate laboratories across Hewlett Packard site including: material compatibility, print quality, nozzle health, velocity drops, environmental chambers (impacts with regards to heat, humidity, cold), and fiber tracks (dust impact), the testing of print head robustness through drop testing, and a design experimental lab for electrical ink immersion.
7. Parts are built from scratch using engineering specifications and tested per specific engineering requirements.

Experience

10+ Years

Level

Senior

Education

AS

Description :

Experience

2-5 Years

Level

Junior

Education

BMT