Technical Analyst Resume Samples

Description :

1. Provided IT support for planning and operations of a new automated check-production system installed at eight Deluxe production plants, and for other systems and projects in support of production.
2. In pre-launch stages of the automated check-production project, worked with plant staff on process definition, and communicated with internal customers on the advantages of the new technology.
3. Coordinated and delivered training on the new check-production system and procedures.
4. On all projects, acted as liaison between the information solutions group, application developers, hardware solutions group, networking group, electrical and mechanical engineers, customers, and support personnel.
5. Identified, defined, and prioritized technology needs.
6. Provided recommendations to the appropriate groups for improving workflow and processes.
7. Followed up as needed to complete projects.

Experience

10+ Years

Level

Senior

Education

Project Management

Description :

1. Analyze and manage Kronos data and users.
2. Create custom reports and advanced data analysis tools.
3. Implement, manage and update Interfaces to Oracle for the automated transfer of data between systems.
4. Manage and create custom tables, views, and queries in Microsoft SQL Server 2008.
5. Manage implementations of new Kronos sites, configuring Kronos inTouch and 4500 clocks for connectivity to the corporate server.
   
6. Define pay rules, work rules, adjustment rules, pay code distributions, defined holidays create device groups, hyperfine queries Display profiles.
7. Support sites experiencing clock issues, work with a client to resolve clock issues caused by network configuration.

Experience

0-2 Years

Level

Entry Level

Education

Information Systems

Description :

1. Flight log & Work Order auditing & correction.
2. Maintaining mechanic & pilot compliance with fed ex, & FAA regulations.
3. Updating maitenance codes to ensure inspections are accomplished so that all air craft are air worthy.
4. Communicating with dispatch regarding corrections & pilot errors.
5. Edited Information notes which are bullet points on current activity for the company prepared for weekly publication.
6. Stream lined flight log audit process by monitoring error Trending & interception with communication to dispatch manager.
7. Set up recording process for each deferred maitenance order which arrives earlier than work orders.

Experience

5-7 Years

Level

Executive

Education

Diploma

Description :

1. Resolve problems with proprietary dual channel ISDN video conferencing computer system.
2. Handle incoming calls from clients with various technical problems.
3. Correct connection issues remotely or with client over telephone.
4. Setup mail accounts and offer assistance with various office applications.
5. Remotely maintain and patch computer systems in a Windows 9x environment.
6. In certain cases determine hardware replacement.
7. Keep and maintain logs of all incoming calls assuring compliance with company service guidelines.

Experience

7-10 Years

Level

Management

Education

Diploma

Description :

1. Preparation of the SRS, Impact analysis, high level, and low-level design documents.
2. Designing of screen layout using Microsoft .NET for the presentation layer.
3. Implementation of the VB.NET code and unit testing of the implemented code.
4. Integration testing and system testing of the system.
5. Creation of Stored Procedures, Triggers, Views, Indexes, etc.
6. Preparation and reviews of test cases, execution, and log status.
7. Implemented the functionality for certain module that adheres to company's standards.

Experience

2-5 Years

Level

Junior

Education

Information Systems

Description :

1. Involved in technical design of all major bug fixes, enhancements, POC and provide technically efficient solutions for billing module.
2. Handle invoice printing module, developed to provide different Invoice Formats based on the requirement to user.
3. Handling of the purely customized online invoice template developed to ease the process of creating online invoice through user friendly online invoice template user interface.
4. Handling of purely customized expense billable screen functionality used to create expense invoices for client.
5. Playing the role of a liaison between the Business Team (User) and the Finance team.
6. Working very watchfully with business users and super users to help address any issues and concerns related to the application.
7. Responsible for Gathering of business requirements, development, handling configuration, issues & setup in PeopleSoft.
8. Proficient in writing complex database reports and customizing PeopleSoft delivered SQR reports Work on interface programs for migrating invoice data to systems from People Soft.

Experience

2-5 Years

Level

Junior

Education

BS In Chemistry

Description :

1. Managed escalation of reported problems by prioritizing and assigning them to individual technicians with the best skill-set to resolve each problem.
2. Proposed, documented, and implemented process flow.
3. Reviewed and tested new software for future implementation within the company.
4. Prepared documents and reports of a highly confidential nature.
5. Researched, recommended, and implemented a time management software program that allowed individuals to properly track project hours, which provided the necessary documentation for accurate billing.
6. Analyzed, designed, tested, and implemented customer service scripts that the first-level support group needed for troubleshooting and/or escalating problems to second-level support.
7. Script implementation expedited problem resolutions, which increased overall customer service satisfaction from 80% to 98%.
8. Planned and directed the smooth transition of entire IT cell phone migration from Cingular wireless to AT&T wireless, saving the company $400,000.00 with no major impact to daily business.

Experience

10+ Years

Level

Senior

Education

Information Technology

Description :

1. Participates in business planning, needs analysis and business risk assessments.
2. Defines project requirements by identifying project milestones, phases and elements.
3. Writes and updates procedures to maintain system protocols.
4. Translates business requirements into technical design requirements.
5. Monitors metrics and collects feedback to ensure that customer requirements are continuously met.
6. Develops and modifies programs to meet business needs.
7. Guides developers during coding and unit testing; Guides QA teams during UAT testing.
8. Recommends solutions for customer training on new enhancements and projects.

Experience

5-7 Years

Level

Consultant

Education

Software Engineering

Description :

1. Provide support for, manage and maintain network infrastructure, desktop, phone, tablet and application support for multiple corporate clients from various industries.
2. Collaborate with clients and management to understand the needs of, and implement the most effective IT solutions for the clients business and infrastructure.
3. Work effectively with internal and client teams to support needs and provide quality management of client networks, including documentation of infrastructure.
4. Educate clients in Healthcare industry of the necessity for HIPPA compliance and risks associated with non-compliance.
5. Install and maintain various DVR systems from box to business; including working with client to choose the best system to suit their needs, installing the cameras, running cable, and setting up the monitoring system/DVR.
6. Provide support for and install various POS, CRM, Microsoft Office Suites and other proprietary applications.
7. Utilize remote services (such as Log Me In) to resolve issues for clients.
8. Install data and pot cabling for entire client buildings.

Experience

2-5 Years

Level

Junior

Education

Computer Networking Systems

Description :

1. Managed corporate data center, including virtual server infrastructure, physical hosts, standalone servers, SAN storage, power, and disk/tape backup systems.
2. Developed specifications, quoted, and purchased hardware and software.
3. Managed multiple vendor and consultant relationships.
4. Maintained service contracts and documentation on all datacenter equipment.
5. Supported corporate finance, credit, HR, and engineering functional areas.
6. Administered Sage Systems, Dun and Bradstreet, Spectrum iVantage HRIS, and SolidWorks 3D / PDMWorks client/server applications for respective areas.
7. Implemented Symantec Enterprise Security, Dell Open Manage server monitoring, Surf Control internet monitoring, and ipMonitor network monitoring across enterprise.

Experience

2-5 Years

Level

Junior

Education

M.B.A. In Management

Description :

1. Wrote technical specifications from business requirements for a home preservation application which include multiple internal and external integrations.
2. Performed enterprise data and XML mapping analysis.
3. Collaborated with business analysts in gathering requirements.
4. Designed new system analysis document templates for client to integrate into their existing processes.
5. Responsible for the technical architecture of the Cybershift time clock badge equipment.
6. Managed the project plan for a twenty location deployment.
7. Position included SQL modification and development, business analysis, Project Management, and internal client facing.

Experience

0-2 Years

Level

Entry Level

Education

Computer Information Systems

Description :

1. Directed and coordinated all facets of technology as it integrated with the midrange computing environment.
2. Investigated and recommended solutions and provided direction for future midrange technology and connectivity.
3. Implemented a WAN environment, connecting remote sites to the production AS/400, Mainframe and network.
4. Supported two AS/400's - one for a production environment and one for application development and testing.
5. Performed operating system and third party product upgrades, as well as PTF loads.
6. Established backup schedules and recovery routines.
7. Successfully performed multiple disaster recovery tests at Sungard Recovery Site.
8. Performed all work management and performance tuning functions.

Experience

2-5 Years

Level

Junior

Education

Bachelor Of Science