Support Specialist Resume Samples

Description :

1. Ensured accountability for all assigned equipment valued at over $200,000, achieving zero loss or damage.
2. Managed and supported up to 96 network systems, including classified and unclassified servers and desktops.
3. Analyzed network performance and capacity, optimizing file server operations for maximum efficiency.
4. Diagnosed and resolved complex network issues, including connectivity problems and IP conflicts.
5. Developed comprehensive training materials for user support personnel, enhancing end-user proficiency with office automation tools.
6. Oversaw the installation and configuration of local and wide area networks, ensuring seamless connectivity across multiple sites.
7. Reviewed software and hardware for compliance with security policies, ensuring system integrity and reliability.

Experience

10+ Years

Level

Senior

Education

B.S. IT

Description :

1. Managed incoming communications, ensuring timely routing and response to support requests.
2. Prioritized and assigned tasks to team members, focusing on urgent customer needs.
3. Reviewed and processed a variety of support tickets, addressing complex technical issues.
4. Handled sensitive customer information with confidentiality and professionalism.
5. Monitored ticket statuses, keeping customers informed and ensuring prompt resolution.
6. Collaborated with cross-functional teams to improve support processes and customer satisfaction.
7. Maintained accurate records of customer interactions and resolutions in the support database.

Experience

2-5 Years

Level

Junior

Education

B.S. IT

Description :

1. Provided comprehensive support to clients, assisting with technical issues and ensuring timely resolution to enhance user experience.
2. Developed and maintained knowledge base articles to facilitate self-service support for users.
3. Identified and escalated critical issues to appropriate teams, ensuring swift resolution and minimal downtime.
4. Conducted training sessions for new staff on support protocols and customer service best practices.
5. Utilized CRM software to track and manage customer interactions, ensuring accurate documentation and follow-up.
6. Collaborated with cross-functional teams to improve product features based on user feedback.
7. Monitored support metrics and implemented strategies to improve service delivery.

Experience

2-5 Years

Level

Junior

Education

B.S. IT

Description :

1. Provided comprehensive support to a team of 15 agents, enhancing public relations, customer care, and compliance adherence.
2. Delivered training on in-office procedures and client management systems, optimizing sales retention and team performance.
3. Managed social media optimization and compliance for agents, ensuring adherence to company guidelines and boosting sales opportunities.
4. Facilitated training on sales processes, compliance documentation, and engagement strategies, leading to improved sales and operational quality.
5. Collaborated with project managers to implement a VOIP network, ensuring minimal downtime during critical system upgrades.
6. Organized community sales events, significantly increasing sales leads and agent visibility.
7. Coordinated with vendors and project managers to oversee the transition of office locations, ensuring seamless operations.

Experience

7-10 Years

Level

Executive

Education

B.S. IT

Description :

1. Streamlined administrative and support functions to enhance operational efficiency.
2. Maintained accurate sales records and managed payroll documentation, ensuring compliance with company policies.
3. Reported daily sales and cash deposits to management, ensuring timely and accurate financial reporting.
4. Conducted cash handling procedures, ensuring accuracy and adherence to standard operating procedures.
5. Reviewed and audited financial media for accuracy and compliance, completing daily sales packets.
6. Coordinated inbound shipments and managed related paperwork to ensure timely processing.
7. Provided training and support to new staff on administrative processes and cash handling procedures.

Experience

10+ Years

Level

Senior

Education

B.S. BA

Description :

1. Conducted thorough evaluations of system compatibility for new software, ensuring seamless integration with existing applications.
2. Assisted in system upgrades by analyzing workload and capacity, leading to enhanced performance and user satisfaction.
3. Resolved technical issues for over 200 users, implementing effective solutions that improved operational efficiency.
4. Tested and validated new software programs against established standards, ensuring compliance with organizational requirements.
5. Enhanced existing software functionality by recommending and implementing modifications based on user feedback.
6. Developed comprehensive off-boarding procedures, creating training documentation to streamline the process.
7. Managed and tracked essential documents for site-specific studies, ensuring compliance and accuracy.

Experience

2-5 Years

Level

Junior

Education

B.S. IT

Description :

1. Act as the primary point of contact for hospitals, ensuring timely and effective communication regarding pharmaceuticals and medical supplies.
2. Resolve product and service-related issues by identifying root causes and implementing solutions to enhance customer satisfaction.
3. Conduct follow-ups to ensure client satisfaction and address any ongoing concerns.
4. Track and manage Clinical Trial orders for multiple accounts, ensuring compliance with client needs and timelines.
5. Participate in employee engagement initiatives to foster a positive workplace culture and improve team morale.
6. Collaborate with cross-functional teams to ensure the successful delivery of healthcare solutions tailored to client objectives.
7. Monitor inventory levels and coordinate with suppliers to ensure clients receive necessary medical supplies promptly.

Experience

7-10 Years

Level

Executive

Education

B.S. IT

Description :

1. Provided technical support for over 200 users, resolving issues related to software and hardware.
2. Developed and maintained documentation for troubleshooting procedures and user guides.
3. Assisted in implementing new software systems, ensuring smooth transitions and user training.
4. Monitored and managed support tickets, ensuring timely resolution and customer satisfaction.
5. Collaborated with cross-functional teams to identify and resolve operational challenges.
6. Developed and implemented a comprehensive training program for new support staff, resulting in a 40% decrease in onboarding time.
7. Utilized customer feedback to enhance support processes, contributing to a 15% increase in customer retention rates over one year.

Experience

5-7 Years

Level

Executive

Education

B.S. IT

Description :

1. Developed and implemented fillable forms in Word, Excel, and Adobe PDF to streamline inter-departmental communication and purchasing processes.
2. Created detailed flowcharts outlining purchasing procedures, enhancing clarity and compliance across departments.
3. Contributed to the development of a comprehensive Purchasing Manual and Purchasing Card Policy, improving operational efficiency.
4. Managed the upload and cataloging of contracts on the City’s SharePoint site, ensuring easy access for all users.
5. Provided training and ongoing support to the Purchasing team on contract management and document uploads.
6. Executed Records Management services, preparing Archive Files for retention and destruction in accordance with local regulations.
7. Revamped the intranet for the purchasing department, enhancing user experience and accessibility of resources.

Experience

2-5 Years

Level

Junior

Education

B.S. in BA

Description :

1. Respond to incoming customer requests via phone and email, ensuring timely and effective resolution of inquiries.
2. Prioritize, document, and actively resolve customer requests while escalating issues as necessary to maintain service level expectations.
3. Provide hands-on support and troubleshooting for technical issues, ensuring customer satisfaction.
4. Utilize knowledge bases and resources to assist in problem resolution, including software updates and FAQs.
5. Build rapport with customers to understand their needs and guide them to the best solutions.
6. Communicate professionally with customers for follow-up and feedback, ensuring a positive experience.
7. Consistently meet or exceed department performance metrics, including call volume and response times.

Experience

2-5 Years

Level

Junior

Education

B.S. IT

Description :

1. Investigated and resolved discrepancies in claims and customer inquiries, ensuring accurate information dissemination.
2. Coordinated workflow processes, including scheduling and tracking, to enhance operational efficiency.
3. Generated correspondence and documentation to support departmental functions and improve communication.
4. Managed incoming calls from clients, providing timely assistance and directing them to appropriate resources.
5. Conducted outbound calls to verify information and educate clients on available services.
6. Maintained accurate records to support compliance with regulatory standards and internal policies.
7. Assisted in training new team members on customer service protocols and system navigation.

Experience

2-5 Years

Level

Junior

Education

B.S. in BA

Description :

1. Administer prescribed oral medications, under the written direction of the physician or as directed by home care nurse or aide, and ensure patients take their medicine.
2. Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
3. Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
4. Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets.
5. Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship.
6. Direct patients in simple prescribed exercises or in the use of braces or artificial limbs.
7. Provide patients and families with emotional support and instruction in areas such as caring for infants, preparing healthy meals, living independently, or adapting to disability or illness.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Providing support to individuals with developmental disabilities related to community living, personal care, maintaining housing, money management, employment, and overall support, as a stepping stone toward personal independence.
2. Providing daily support and documentation of the work, that was conducted with the individual towards completing and achieving their goals, clearly stated in their Individual Plans.
3. Assisting with daily transportation to appointments, job assignments, and community involvement and activities.
4. Guiding individuals towards accessing the appropriate employment, according to their interests and experience.
5. Accessing that information, and translating that into potential jobs.
6. Actively supporting connections between all consumers and their community.
7. Continuously searching and expanding knowledge of community resources.
8. Attending and actively participating in team meetings with the knowledge of resources, that would benefit the individuals and their families.

Experience

10+ Years

Level

Senior

Education

BS

Description :

1. Provided technical troubleshooting within a regulated enterprise research, development and production environment.
2. Performed responsibilities as part of a three-member team supporting 900 client systems on corporate WAN.
3. Strategized and executed an OS migration to Windows 2000 for approximated 30% of plant clients.
4. Provided on-site support for client-server based issues regarding Remedy, Lotus Notes, SAP and other assigned applications.
5. Responsible for troubleshooting and solving hardware related issues.
6. Worked closely with the corporate office to troubleshoot in-the-field issues as related to integrated medical research equipment/software and/or peripherals systems attached to related user systems.
7. Often provided troubleshooting support as well as writing a knowledge base or technical document for select issues upon resolution.
8. Observed and enforced FDA approved company guidelines for safe and proper computing for all client systems.

Experience

7-10 Years

Level

Executive

Education

Associate

Description :

1. Delivered comprehensive support in Developmental Disabilities Services, significantly enhancing client engagement and satisfaction.
2. Managed a caseload of 8 clients, providing personalized support tailored to individual needs.
3. Empowered clients by delivering essential information and guidance, facilitating informed decision-making.
4. Compiled detailed case notes and quarterly reports, implementing assessments to track progress towards client goals.
5. Maintained accurate and confidential records by systematically collecting and evaluating client data.
6. Utilized effective communication techniques, including active listening, to foster positive relationships with clients.
7. Applied person-centered planning concepts to assist clients in developing and achieving personal goals.

Experience

10+ Years

Level

Senior

Education

B.S. Psychology