Customer Service Intern Resume Samples

A Customer Service Intern is the first point of contact for the customers who visit the company. As a part of learning the customer service job duties, the interns undertake the roles and responsibilities mentioned on the Customer Service Intern Resume – welcoming clients and answering phone calls; following-up with customer experience; receiving and dealing with customer claims; answering questions, suggestions, and remarks of the clients; and providing an impeccable service to customers. The part of the job also includes fostering relationships with customers to retain them.

To ensure success in this field and to progress the following skills are needed – the ability to deliver excellent user experience; knowledge of the company’s product and service; telephone etiquette; strong communication skills; and a passion to serve the customers. Most of the interns are final year degree students.

Customer Service Intern Resume example

Customer Service Intern Resume

Objective : As a Customer Service Intern, responsible for Interacting, conducting various duties with the Customer Service Center in order to develop new skills & learn new areas of the business while helping customers.

Skills : Management, Customer Service Skills, Technical Skills.

Description :

    1. Developed strong communication & technical skills to assist customers.
    2. Used problem solving skills, determined problems and understood fundamental parts of the problem in order to resolve customer service related inquiries.
    3. Participated in learning opportunities for process improvements, time management, and technology skills.
    4. Verified & prescreened of sales orders.
    5. Followed given guidelines & procedures actively liaise with colleagues, clients, and customers to anticipate and solve issues and risks.
    6. Collaborated with other utilities working on developing similar frameworks.
    7. Assisted in advanced tasks as part of training & development.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
GED


Customer Service Intern Resume

Objective : As a Customer Service Intern, responsible for Customer calls, emails, and also Answering Calls regarding the status of their claim.

Skills : Customer Service Skills, Multitasking Skills.

Description :

    1. Provided suggestions for making future improvements for training.
    2. Leveraged interviews, performance metrics, and benchmarking data, assess PG&Es current customer maturity.
    3. Applied improvements and new techniques as assigned by the supervisor.
    4. Conducted internal and external research to formulate and develop a customer maturity model.
    5. Worked on Servicesoft software.
    6. Supported for the Customer Service Manager.
    7. Worked with Companys CRM Software.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
GED


Customer Service Intern Resume

Objective : As a Customer Service Intern, responsible for Understanding and focusing on customer services support activities including research on best practices and how to implement.

Skills : Possesses Strong Leadership, Interpersonal Communication.

Description :

    1. Provided assistance to callers based on their needs.
    2. Searched database for Customers needing special assistance.
    3. Reported false advertised items on Store Website Change prices of items on Store Website.
    4. Monitored first call resolution Tracked call trends Multitasked Participated in projects that involved employee satisfaction Reviewed variously.
    5. Assisted in the operation of professional minor league soccer games Set up grassroots marketing campaigns to promote Women's Professional Soccer.
    6. Answered and responded to customer concerns within the hospital.
    7. Designed surveys and the programs to data enter and analyze the data retrieved from the surveys.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Associate In Computer Science

Customer Service Intern Resume

Objective : As a Customer Service Inter, responsible for Researching & analyzing large customer-centered companies (Amazon, Google) to help further develop the customer service culture.

Skills : Microsoft Office, Program Management, Analytics, Supply Chain Management, Problem Resolution, Financial Analysis, Business Management, SQL.

Description :

    1. Helped design and prepared client presentations and mail outs.
    2. Generated invoices upon receipt of billing information and tracked collection progress.
    3. Communicated with customers to identify and resolve outstanding payments.
    4. Researched and understood how electronic aids (instant chat and others) could positively affect our customers and assist with the rollout of additional aids.
    5. Understated how we document all pertinent partner activity in customer relationship management (CRM) system and analyze for better efficiency.
    6. Understated how to verify and check shipment details, weights and other required logistics are inputted for proper tracking and analysis for better efficiency.
    7. Answered inquiries and addressed concerns of over visitors, providing high-quality customer service.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
MS In Customer Service

Customer Service Intern Resume

Objective : As a Customer Service Inter, responsible for ordering, claim management; focusing on entire order process from customer account maintenance, and order management, and post-sale services. Assisting in business administration functions as needed.

Skills : PrintSmith, Graphic Design, Customer Service, Sales.

Description :

    1. Created, validated customer purchases in accordance with standard work, business requirements & policies.
    2. Monitored, updated sales orders to ensure all requirements are addressed & completed in a timely manner.
    3. Processed warranty claims into the ERP system.
    4. Reviewed, resolved claim discrepancies.
    5. Worked directly with internal business partners to ensure data requests are complete & accurately entered in the ERP system.
    6. Managed, created, and coordinated requests through multiple databases.
    7. Assisted in documenting policies & procedures.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
High School Diploma

Customer Service Intern Resume

Objective : As a Customer Service Inter, responsible for Assisting the outsourced team of hotline and helpdesk customer service representatives. Experience in Providing direction & escalation to the team lead.

Skills : Customer Service Skills, Multitasking, Time Management Skills.

Description :

    1. Itemized purchases by recording prices, departments, taxable and nontaxable items; operated a cash register.
    2. Entered price changes by referring to price sheets and special sale bulletins.
    3. Collected payments by accepting cash or charge payments from customers; making change for cash customers.
    4. Verified credit acceptance by reviewing the driver's license; operated a credit card authorization system.
    5. Provided pricing information by answering questions.
    6. Maintained checkout operations by following policies and procedures.
    7. Maintained a safe and clean working environment by complying with procedures, rules, and regulations and completing daily cleaning tasks.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Management
Education
Education
GED

Customer Service Intern Resume

Objective : As a Customer Service Intern, responsible for Analyzing information in CRM system and providing related reports to improve the customer service quality.

Skills : Inventory Management, Financial Statement Analysis, Strategic Planning, QuickBooks, Mass Communication.

Description :

    1. Greeted customers entering the Workforce Center (WFC) and determine the purpose of their visit.
    2. Answered questions and provide information regarding partners in the WFC, community resources, and other information.
    3. Assisted universal customers and participants in the resource area of the WFC with minnesotaworks.net, resume building, cover letters, job search, and other areas as needed.
    4. Transmitted information or documents to customers using a computer, mail, or facsimile.
    5. Responsible for managing the process of fielding and addressing customer inquiries on matters relating to season ticket holders, single tickets.
    6. Worked closely with ticket representatives to pursue new leads for season ticket holders.
    7. Ensured that special guests were equipped with proper credentials at event check-in.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
High School Diploma

Customer Service Intern Resume

Objective : As a Customer Service Intern, reponsible for contributing key initiatives and assisting with number of projects, including data entry, return document processing, and office duties as assigned.

Skills : MS Office, Customer Service, Editing, Communications.

Description :

    1. Contacted vendors in regards to the drop and ship process.
    2. Approved invoices as well as documented status in detailed Google Documents.
    3. Assisted customers in regards to concerns regarding shipment.
    4. Fulfilled orders on Shopify as well as updated product inventory.
    5. Shipped out magazines and miscellaneous products.
    6. Created spreadsheets in regards to KPI's.
    7. Identified and assessed customers' needs to achieve satisfaction.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Bachelor Of Professional Studies

Customer Service Intern Resume

Objective : To secure a quality, challenging position in Customer Service Intern where can share my knowledge and grow within the company into a next position.

Skills : Microsoft Office, Chat Software, Tracking Software, Outlook.

Description :

    1. Received import orders from the united states.
    2. Answered phone lines and assisted all senior management personnel.
    3. Processed orders and routed complaints to appropriate departments.
    4. Maintained financial accounts by processing customer adjustments Maintained customer records by updating account information Assisted customers.
    5. Opened accounts and explained the different subscriptions offered.
    6. Processed returns and/or exchanges documentation.
    7. Scanned and uploaded agreements and Government Orders.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Bachelors

Customer Service Intern Resume

Objective : Motivated, open-minded and enthusiastic worker with Customer Service Intern with various childcare certifications. Able to multi-task and work in various settings with hundreds of customers in a high paced environment. Seeking to obtain an entry-level position that will add to my personal and professional development.

Skills : Possess Knowledge Of MS Word, Customer Service Skills, Multitasking.

Description :

    1. Provided customer service to a multi-modal transportation facility that accommodates passengers daily.
    2. Demonstrated the ability to think and act quickly in dynamic situations.
    3. Improved processes in the area of customer service.
    4. Exhibited the skill to efficiently communicate and assist customers foreign to the United States.
    5. Assisted K9 handlers by redirecting the general public from interfering with their vital duties.
    6. Acquired knowledge is necessary to accurately direct passengers to their destinations.
    7. Worked hours per week aiding the customer service manager, marketing director, and head accountant.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Communications