Customer Experience Specialist Resume Samples

A Customer Experience Specialist will ensure that the company provides a high level of customer experience and satisfaction. To execute this core job task, these specialists undertake a variety of tasks that are mentioned on the Customer Experience Specialist Resume – interacting with customers and identifying their issues and feedback, providing instructions, answering and referring inquiries, resolving complaints, implementing procedures, and suggesting better ways to improve client experience. The job description also includes maintaining a detailed record of customer interaction and providing training to customer service representatives.

Those requiring this job should show evidence of the following on their job resumes – strong communication skills, patience, courtesy, a friendly attitude, ability to solve problems, selling abilities, computer competencies, and familiarity with CRM practices, reporting skills, tact, and diplomatic nature. Employers pick resumes that denote qualifications in marketing or Sales.

 

Customer Experience Specialist Resume example

Customer Experience Specialist Resume

Headline : Music business student driven to innovate and make a positive impact in the music industry. Motivated, hardworking and experienced in customer service. Fast learner and very excited to gain new knowledge.

Skills : Cash Handling, Customer Service Skills, Banking.

Description :

    1. Acts as a single point of contact for over 300 accounts for invoice questions, fleet servicing issues, crediting needs, maintenance statuses, and any other assistance as needed.
    2. Participates in sales calls and meetings as well as takes minutes and provides follow-up as needed.
    3. Creates and implements agendas, meetings, invitations, spreadsheets, reports and various other needs of customers, managers, and the sales team.
    4. Travels daily and weekly with the sales team for customer meetings to build relationships and trust.
    5. Procures access for customers to available fleet services and provides training on how to utilize them.
    6. Verifies and updates customer rates for monthly and weekly billing to ensure correct invoicing.
    7. Performs daily tasks with the use of all Microsoft Office programs, AS400, Skillsoft, ServiceNet, RentalNet, CMS, SalesForce, FleetNet, Voice of Customer, and many other Penske programs.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Arts


Customer Experience Specialist I Resume

Objective : Extensive experience in the customer service and training environment; which includes training and supporting new hire employees in a retail and call center environment.

Skills : Digital Marketing, Strategic Marketing.

Description :

    1. Introduced customers to Verizon Wireless and showcased technologies as well as reinforced customer loyalty by empowering them with technical knowledge that improved the way they live, work and play.
    2. Delivered one-on-one coaching to customers by demonstrating product and accessory functionality.
    3. Facilitated daily wireless workshops for customers to educate and demonstrate a variety of solutions for products and services.
    4. Chosen to be in the first group and completed the In-Store Trainer program and facilitated store and area trainings for store employees to deliver new material and reinforce sales skills.
    5. Assisted management by coaching and developing sales specialists.
    6. Handled customer escalations and in most circumstances turned the escalation into a positive situation for the customer and the company.
    7. Assisted operations personnel with inventory control by completing daily inventory counts, monthly inventory counts, producing shipping labels for customer return shipments, stocking product on floor, and making inventory status changes.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Marketing


Customer Experience Specialist III Resume

Summary : Network and Cisco-certified technology professional with customer-facing technical support, account maintenance, and customer support experience. Wide array of technology skills include software development.

Skills : Bilingual English/spanish, MS-Excel.

Description :

    1. Provide technical support for mobile devices and personal computers, resolve hardware and software issues on-site or issue warranty replacements when necessary.
    2. Coordinate network solutions with tier 2 technicians and escalate unresolvable issues to the appropriate department or ticketing system.
    3. Teach hands-on mobile device workshop four times per month, 5-10 customers per workshop.
    4. Consistently highest-rated and highest-attendance workshop in the district every month for four years.
    5. Provide customer account maintenance through various internal systems.
    6. Provide assistance and consultation for the Verizon sales team, resolving tech support and billing escalations beyond the scope of sales duties.
    7. Create custom Excel and Word documents on an as-needed basis for management reports, charts, scheduling, and signage, often involving advanced cell formulas.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Computer Science

Jr. Customer Experience Specialist Resume

Objective : Extensive experience in the customer service and training environment; which includes training and supporting new hire employees in a retail and call center environment. Experience in project management, customer escalations.

Skills : Microsoft Office, Customer Service.

Description :

    1. Resolved product and service problems and took reports on outages and product failures.
    2. Recommended potential products and services to Sprint business customers after analyzing their individual needs and spending trends.
    3. Searched customer's accounts to find discrepancies and resolve complaints, ensuring full and complete customer satisfaction.
    4. Authored and presented progress reports and Individual Education Plans, handled academic testing.
    5. Modified, developed, and adapted curriculum for each individual student.
    6. Answered billing questions Resolved customer's inquiries.
    7. Educating on all product and procedure knowledge in the classroom and real-time environments.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
BS

Customer Experience Specialist II Resume

Headline : Resilient Sales Representative/Manager, who undertakes complex assignments, meets tight deadlines and high sales goals while delivering superior performance.

Skills : Business, Marketing, Finance, Microsoft Office.

Description :

    1. Created a welcoming and exciting store environment while introducing customers to the store, directing customer traffic and promoting store exploration.
    2. Insured that customers' needs were met in a timely manner, and quickly and completely resolved customer issues.
    3. Delivered the ultimate one-on-one coaching experience to customers while demonstrating product and accessory functionality.
    4. Worked with groups of customers to demonstrate and educate them on a variety of technology solutions, including the latest and greatest smartphones, tablets and smart accessories.
    5. Sold solutions and processed customer transactions.
    6. Contributed to the overall health and performance of the retail store by supporting daily business operations, including selling technology solutions, stocking inventory, and processing customer transactions when needed.
    7. Addressing and responding to escalated customer opportunities.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Business Administration

Customer Experience Specialist/Representative Resume

Summary : Professional customer service experience, skills. Exemplify leadership qualities and professionalism. Extensive background in customer-oriented service operations and business development.

Skills : Russian, Emergency Medical Technician, Sales, Customer Relations.

Description :

    1. Assess the quality of interaction between call floor representatives and customers and conduct monthly audits of call floor quality monitoring.
    2. Complete all quality monitoring assigned (phone, email, mail, data).
    3. Enter all monitoring results into the monitoring system.
    4. Provide direction to call floor leadership as to which agents to monitor and what specific feedback/coaching should be provided.
    5. Track and communicate completion rates to leadership in a timely fashion.
    6. Report on quality monitoring and audit results o Facilitate a monthly meeting with call floor management and communicate to program leadership any quality issues that are outside the normal scope.
    7. Work with call floor management to devise a weekly quality/monitoring strategy.
    8. Identify trends and training development opportunities and communicate these findings on a monthly basis to their immediate supervisor.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Masters

Customer Experience Specialist/Co-ordinator Resume

Summary : Employed with Frontier for almost and have held different positions. Each of these positions have allowed expand working knowledge of the telecommunications field and of basic operations of Frontier.

Skills : Project Management, Account Management.

Description :

    1. Work with customers to collect data for operations to accurately program a new phone system the customer is leasing/purchasing.
    2. Conduct project management meetings to keep all components of a project on schedule.
    3. Coordinate the installation of the system with training.
    4. Create leave-behind materials for reference at the time of installation & training.
    5. Acquire documented customer acceptance of their systems/equipment and process to initiate warranty, register systems, and complete orders to billing.
    6. Follow up post-sale to assure the customer's system is set up as it is needed to be.
    7. Assure customers have the proper contact information for support going forward.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Associate Of Science

Customer Experience Specialist/Executive Resume

Headline : A highly creative individual seeking a position with a reputable, team-oriented, stable organization where integrity is valued and can utilize current skills, yet be allowed opportunities for growth.

Skills : Strong communication skills, Ability to learn quickly, Team player.

Description :

    1. Stocked shelves, counters, and tables with merchandise.
    2. Set up advertising displays and arranged merchandise on counters and tables to promote sales.
    3. Was instrumental in merchandising new products.
    4. Executed daily operations of providing excellent customer service, answering the phone, calculating bills, organizing clothes and opening/closing cash registers.
    5. Stamped, marked, and tagged price on merchandise.
    6. Obtained merchandise requested by customers.
    7. Received merchandise selected by customers.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Elementary Education

Customer Experience Specialist Resume

Headline : Music business student driven to innovate and make a positive impact in the music industry. Motivated, hardworking and experienced in customer service. Fast learner and very excited to gain new knowledge.

Skills : Microsoft, 10-Key, Medical Billing, HIPAA, Trainer.

Description :

    1. Greeted guests in a timely and professional manner.
    2. Waited on multiple customers at the bar and throughout the bar area.
    3. Managed strict beverage control to minimize waste.
    4. Processed orders on a computerized Point of Sale system.
    5. Served each guest courteously, quickly and efficiently.
    6. Maintained a consistent, regular attendance record.
    7. Consistently provided professional, friendly and engaging service.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BS

Customer Experience Specialist/Analyst Resume

Summary : Customer-facing technical support, account maintenance, and customer support experience. Wide array of technology skills include software development, Excel data and reports processing.

Skills : Microsoft Office, Medical Terminology, Customer Service.

Description :

    1. Provide technical support for mobile devices and personal computers, resolve hardware and software issues on-site or issue warranty replacements when necessary.
    2. Coordinate network solutions with tier 2 technicians and escalate unresolvable issues to the appropriate department or ticketing system.
    3. Teach hands-on mobile device workshop four times per month,  customers per workshop.
    4. Consistently highest-rated and highest-attendance workshop in the district every month for four years.
    5. Provide customer account maintenance through various internal systems.
    6. Provide assistance and consultation for the Verizon sales team, resolving tech support and billing escalations beyond the scope of sales duties.
    7. Create custom Excel and Word documents on an as-needed basis for management reports, charts, scheduling, and signage.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Computer Science

Customer Experience Specialist/Director Resume

Objective : Goal-oriented and energetic professional who possesses management experience and is seeking a full-time position with a fast paced and reputable organization.

Skills : Photoshop,Illustrator and In Design, Spanish.

Description :

    1. Resolved product and service problems and took reports on outages and product failures.
    2. Recommended potential products and services to Sprint business customers after analyzing their individual needs and spending trends.
    3. Searched customer's accounts to find discrepancies and resolve complaints, ensuring full and complete customer satisfaction.
    4. Bloomington School District- Preschool Program for Children with Disabilities & Life Skills.
    5. Authored and presented progress reports and Individual Education Plans, handled academic testing.
    6. Modified, developed, and adapted curriculum for each individual student.
    7. Answered billing questions Resolved customer's inquiries.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
BS

Jr. Customer Experience Specialist Resume

Objective : Resilient Sales Representative/Manager, who undertakes complex assignments, meets tight deadlines and high sales goals while delivering superior performance. Possesses practical knowledge in business.

Skills : Business, Marketing, Finance, Microsoft Office.

Description :

    1. Created a welcoming and exciting store environment while introducing customers to the store, directing customer traffic and promoting store exploration.
    2. Insured that customers' needs were met in a timely manner, and quickly and completely resolved customer issues.
    3. Delivered the ultimate one-on-one coaching experience to customers while demonstrating product and accessory functionality.
    4. Facilitated wireless workshops where I worked with groups of customers to demonstrate and educate them on a variety of technology solutions.
    5. Sold solutions and processed customer transactions.
    6. Contributed to the overall health and performance of the retail store by supporting daily business operations.
    7. Ensured that all interactive displays were operational, including the latest and greatest smartphones, tablets and smart accessories.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Business Administration

Customer Experience Specialist/Technician Resume

Summary : Professional customer service experience, skills. Exemplify leadership qualities and professionalism. Extensive background in customer-oriented service operations and business development, including sales.

Skills : Project Management, Account Management.

Description :

    1. Assess the quality of interaction between call floor representatives and customers and conduct monthly audits of call floor quality monitoring.
    2. Complete all quality monitoring assigned (phone, email, mail, data). Enter all monitoring results into the monitoring system.
    3. Provide direction to call floor leadership as to which agents to monitor and what specific feedback/coaching should be provided.
    4. Track and communicate completion rates to leadership in a timely fashion.
    5. Facilitate a monthly meeting with call floor management and communicate to program leadership any quality issues.
    6. Work with call floor management to devise a weekly quality/monitoring strategy.
    7. Identify trends and training development opportunities and communicate these findings on a monthly basis to their immediate supervisor.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Masters

Sr. Customer Experience Specialist Resume

Summary : Each of these positions have allowed expand working knowledge of the telecommunications field and of basic operations of Frontier. Using these skills to effectively teach others the same.

Skills : MS-Office, Adobe Photoshop.

Description :

    1. Customer Experience Specialist Monitoring and assisting Customer Experience Reps in all facets of their positions.
    2. Providing, implementing and gauging SOP. Addressing and responding to escalated customer opportunities.
    3. Educating on all product and procedure knowledge in the classroom and real-time environments.
    4. Member of a committee to design and implement SAP software for the Customer Experience department.
    5. Providing Customer Service and Sales support to 65 Food Service customers in multi-media communication.
    6. Duties include taking orders, up-selling, introducing new products, tracking customer orders and inventory, coordinating shipments.
    7. Working with the MIS (IT) group to improve our software system to be more efficient and user-friendly for all employees.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Associate In Science

Customer Experience Specialist I Resume

Objective : Top-notch assistant with experience coordinating office management and special projects with a high degree of efficiency. Serve point person responsible in ensuring proper lines of communication

Skills : POS, Customer Service, Receptionist, Phones, Cash Handling.

Description :

    1. Created a welcoming and exciting store environment.
    2. Introduced customers to the store, direct customer traffic and promote store exploration.
    3. Ensured customers' needs are met in a timely manner. Quickly and completely resolved customer issues.
    4. Delivered the ultimate one-on-one coaching experience to customers by demonstrating product and accessory functionality.
    5. Facilitated wireless workshops, working with groups of customers to demonstrate and educate them on a variety of technology solutions.
    6. Sold solutions and processed customer transactions, including the latest and greatest smartphones, tablets and smart accessories.
    7. Contributed to the overall health and performance of a retail store by supporting daily business operations.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor Of Arts

Lead Customer Experience Specialist Resume

Headline : Experience within IT Service Management, Knowledge Management, Customer Self Service Portal, and Customer Feedback Management environments. Well versed in architecting, developing and implementing CRM's, based solutions.

Skills : Microsoft Office, Office Equipment, Supervising, Retail Sales.

Description :

    1. Interacted with various business user groups for gathering the requirements for Uservoice Implementation and documented the Business and Software Requirements.
    2. Maintained key business metrics, including Key Performance Indicators (KPI), Call Quality, and Net Promoter Scores (NPS) results.
    3. Routinely conducted a bi-weekly Problem Management/Post-Implementation Review (RIP) meeting.
    4. Consisted of analyzing bugs from new product release/ upgrades, triage, prioritize, defect remediation and JIRA status report.
    5. Reduce the Knowledgebase "Time Rated Not Helpful"  by updating frequently asked questions (FAQ)'s.
    6. Implemented UV Instant Answer, which answered up to service request before users even, submitted a ticket.
    7. Managed Google Analytics, identifying enhancements based on usage and traffic patterns.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Computer Information

Associate Customer Experience Specialist Resume

Summary : Knowledge of the telecommunications field and of basic operations of Frontier. Experience ranges from call center beginnings to direct sales support. Learning new skills and using these skills to effectively teach others the same.

Skills : Project Management, Account Management.

Description :

    1. Work with customers to collect data for operations to accurately program a new phone system the customer is leasing/purchasing.
    2. Conduct project management meetings to keep all components of a project on schedule.
    3. Coordinate the installation of the system with training. All of these things help morale in the store.
    4. Create leave-behind materials for reference at the time of installation & training.
    5. Acquire documented customer acceptance of their systems/equipment and process to initiate warranty, register systems, and complete orders to billing.
    6. Post sale to assure the customer's system is set up as it is needed to be.
    7. Letters/Emails sent post-sale to assure customers have the proper contact information for support going forward.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Business Club

Asst. Customer Experience Specialist Resume

Headline : A self-motivated, hardworking mature individual with experience in Customer Service. Adept at prioritizing and completing tasks to meet customers' and employer needs.

Skills : Yoga Teacher, Communication Skills.

Description :

    1. Provide excellent customer service.
    2. Provide a positive and comfortable environment that encourages customers to learn and enjoy their new devices.
    3. Responsible for having a profound knowledge of the brand and policies.
    4. Participated in special projects as well as floated from the Customer Experience department to the New Studio Sales department.
    5. Resulting in selling many new memberships and helping reach sales goals for multiple studios.
    6. Perform troubleshooting and make transactions when necessary.
    7. Teach specific operating system classes for customers in order to provide them with the knowledge they need to operate their devices with ease.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Associate In Science

Customer Experience Specialist/Executive Resume

Headline : Business professional with experience in management and quality assurance. Strong in develop skills thorough diagnosis of over complicated issues and obstacles.

Skills : Priortize work, Communication Skills.

Description :

    1. Stocked shelves, counters, and tables with merchandise. Was instrumental in merchandising new products.
    2. Executed daily operations of providing excellent customer service, answering the phone, calculating bills, organizing clothes.
    3. Stamped, marked, and tagged price on merchandise.
    4. Obtained merchandise requested by customers. Received merchandise selected by customers.
    5. Respond to emails and voicemail efficiently and provide consistency in response.
    6. Responsible for knowing MindBody Online software.
    7. Responsible for upselling memberships and keeping existing clients.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Elementary Education

Customer Experience Specialist Resume

Headline : Music business student driven to innovate and make a positive impact in the music industry. Motivated, hardworking and experienced in customer service. Fast learner and very excited to gain new knowledge.

Skills : Client Service, Computer Skills, Data Entry, Time Management.

Description :

    1. Greeted guests in a timely and professional manner.
    2. Waited on multiple customers at the bar and throughout the bar area.
    3. Managed strict beverage control to minimize waste. Served each guest courteously, quickly and efficiently.
    4. Processed orders on a computerized Point of Sale system.
    5. Maintained a consistent, regular attendance record.
    6. Consistently provided professional, friendly and engaging service.
    7. Set up advertising displays and arranged merchandise on counters and tables to promote sales.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BS