Customer Experience Specialist Resume Samples

A Customer Experience Specialist will ensure that the company provides a high level of customer experience and satisfaction. To execute this core job task, these specialists undertake a variety of tasks that are mentioned on the Customer Experience Specialist Resume – interacting with customers and identifying their issues and feedback, providing instructions, answering and referring inquiries, resolving complaints, implementing procedures, and suggesting better ways to improve client experience. The job description also includes maintaining a detailed record of customer interaction and providing training to customer service representatives.

Those requiring this job should show evidence of the following on their job resumes – strong communication skills, patience, courtesy, a friendly attitude, ability to solve problems, selling abilities, computer competencies, and familiarity with CRM practices, reporting skills, tact, and diplomatic nature. Employers pick resumes that denote qualifications in marketing or Sales.

 

Customer Experience Specialist Resume example

Customer Experience Specialist Resume

Objective : Goal-oriented and energetic professional who possesses management experience and is seeking a full-time position with a fast paced and reputable organization.

Skills : Photoshop,Illustrator and In Design, Spanish.

Description :

    1. Resolved product and service problems and took reports on outages and product failures.
    2. Recommended potential products and services to Sprint business customers after analyzing their individual needs and spending trends.
    3. Searched customer's accounts to find discrepancies and resolve complaints.
    4. Ensured full and complete customer satisfaction.
    5. Authored and presented progress reports and Individual Education Plans, handled academic testing.
    6. Modified, developed, and adapted curriculum for each individual student.
    7. Answered billing questions Resolved customer's inquiries.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
BS


Jr. Customer Experience Specialist Resume

Objective : Resilient Sales Representative/Manager, who undertakes complex assignments, meets tight deadlines and high sales goals while delivering superior performance. Possesses practical knowledge in business.

Skills : Business, Marketing, Finance, Microsoft Office.

Description :

    1. Created a welcoming and exciting store environment while introducing customers to the store, directing customer traffic, and promoting store exploration.
    2. Insured that customers' needs were met in a timely manner, and quickly and completely resolved customer issues.
    3. Delivered the ultimate one-on-one coaching experience to customers while demonstrating product and accessory functionality.
    4. Facilitated wireless workshops where I worked with groups of customers to demonstrate and educate them on a variety of technology solutions.
    5. Sold solutions and processed customer transactions.
    6. Contributed to the overall health and performance of the retail store by supporting daily business operations.
    7. Ensured that all interactive displays were operational, including the latest and greatest smartphones, tablets, and smart accessories.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Business Administration


Customer Experience Specialist/Technician Resume

Summary : Professional customer service experience, skills. Exemplify leadership qualities and professionalism. Extensive background in customer-oriented service operations and business development, including sales.

Skills : Project Management, Account Management.

Description :

    1. Assessed the quality of interaction between call floor representatives and customers and conduct monthly audits of call floor quality monitoring.
    2. Completed all quality monitoring assigned (phone, email, mail, data). Enter all monitoring results into the monitoring system.
    3. Provided direction to call floor leadership as to which agents to monitor and what specific feedback/coaching should be provided.
    4. Tracked and communicated completion rates to leadership in a timely fashion.
    5. Facilitated a monthly meeting with call floor management and communicate to program leadership any quality issues.
    6. Worked with call floor management to devise a weekly quality/monitoring strategy.
    7. Identified trends and training development opportunities and communicate these findings on a monthly basis to their immediate supervisor.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Masters

Sr. Customer Experience Specialist Resume

Summary : Each of these positions have allowed expand working knowledge of the telecommunications field and of basic operations of Frontier. Using these skills to effectively teach others the same.

Skills : MS-Office, Adobe Photoshop.

Description :

    1. Monitored and assisted Customer Experience Reps in all facets of their positions.
    2. Provided, implemented, and gauging SOP. Addressing and responding to escalated customer opportunities.
    3. Educated on all product and procedure knowledge in the classroom and real-time environments.
    4. Membered of a committee to design and implement SAP software for the Customer Experience department.
    5. Provided Customer Service and Sales support to 65 Food Service customers in multi-media communication.
    6. Duties include taking orders, up-selling, introducing new products, tracking customer orders and inventory, coordinating shipments.
    7. Worked with the MIS (IT) group to improve our software system to be more efficient and user-friendly for all employees.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Associate In Science

Customer Experience Specialist I Resume

Objective : Top-notch assistant with experience coordinating office management and special projects with a high degree of efficiency. Serve point person responsible in ensuring proper lines of communication

Skills : POS, Customer Service, Receptionist, Phones, Cash Handling.

Description :

    1. Created a welcoming and exciting store environment.
    2. Introduced customers to the store, direct customer traffic, and promote store exploration.
    3. Ensured customers' needs are met in a timely manner. Quickly and completely resolved customer issues.
    4. Delivered the ultimate one-on-one coaching experience to customers by demonstrating product and accessory functionality.
    5. Facilitated wireless workshops, working with groups of customers to demonstrate and educate them on a variety of technology solutions.
    6. Sold solutions and processed customer transactions, including the latest and greatest smartphones, tablets, and smart accessories.
    7. Contributed to the overall health and performance of a retail store by supporting daily business operations.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor Of Arts

Lead Customer Experience Specialist Resume

Headline : Experience within IT Service Management, Knowledge Management, Customer Self Service Portal, and Customer Feedback Management environments. Well versed in architecting, developing and implementing CRM's, based solutions.

Skills : Microsoft Office, Office Equipment, Supervising, Retail Sales.

Description :

    1. Interacted with various business user groups for gathering the requirements for Uservoice Implementation and documented the Business and Software Requirements.
    2. Maintained key business metrics, including Key Performance Indicators (KPI), Call Quality, and Net Promoter Scores (NPS) results.
    3. Routinely conducted a bi-weekly Problem Management/Post-Implementation Review (RIP) meeting.
    4. Consisted of analyzing bugs from new product release/ upgrades, triage, prioritize, defect remediation, and JIRA status report.
    5. Reduced the Knowledgebase "Time Rated Not Helpful"  by updating frequently asked questions (FAQ)'s.
    6. Implemented UV Instant Answer, which answered up to service request before users even, submitted a ticket.
    7. Managed Google Analytics, identifying enhancements based on usage and traffic patterns.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Computer Information

Associate Customer Experience Specialist Resume

Summary : Knowledge of the telecommunications field and of basic operations of Frontier. Experience ranges from call center beginnings to direct sales support. Learning new skills and using these skills to effectively teach others the same.

Skills : Project Management, Account Management.

Description :

    1. Worked with customers to collect data for operations to accurately program a new phone system the customer is leasing/purchasing.
    2. Conducted project management meetings to keep all components of a project on schedule.
    3. Coordinated the installation of the system with training. All of these things help morale in the store.
    4. Created leave-behind materials for reference at the time of installation & training.
    5. Acquired documented customer acceptance of their systems/equipment and process to initiate warranty, register systems, and complete orders to billing.
    6. Posted sale to assure the customer's system is set up as it is needed to be.
    7. Sent post-sale to assure customers have the proper contact information for support going forward.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Business Club

Asst. Customer Experience Specialist Resume

Headline : A self-motivated, hardworking mature individual with experience in Customer Service. Adept at prioritizing and completing tasks to meet customers' and employer needs.

Skills : Yoga Teacher, Communication Skills.

Description :

    1. Provided excellent customer service.
    2. Provided a positive and comfortable environment that encourages customers to learn and enjoy their new devices.
    3. Responsible for having a profound knowledge of the brand and policies.
    4. Participated in special projects as well as floated from the Customer Experience department to the New Studio Sales department.
    5. Resulted in selling many new memberships and helping reach sales goals for multiple studios.
    6. Performed troubleshooting and make transactions when necessary.
    7. Taught specific operating system classes for customers in order to provide them with the knowledge they need to operate their devices with ease.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Associate In Science

Customer Experience Specialist/Executive Resume

Headline : Business professional with experience in management and quality assurance. Strong in develop skills thorough diagnosis of over complicated issues and obstacles.

Skills : Priortize work, Communication Skills.

Description :

    1. Stocked shelves, counters, and tables with merchandise. Was instrumental in merchandising new products.
    2. Executed daily operations of providing excellent customer service, answering the phone, calculating bills, organizing clothes.
    3. Stamped, marked, and tagged price on merchandise.
    4. Obtained merchandise requested by customers. Received merchandise selected by customers.
    5. Responded to emails and voicemail efficiently and provide consistency in response.
    6. Responsible for knowing MindBody Online software.
    7. Responsible for upselling memberships and keeping existing clients.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Elementary Education

Customer Experience Specialist Resume

Headline : Music business student driven to innovate and make a positive impact in the music industry. Motivated, hardworking and experienced in customer service. Fast learner and very excited to gain new knowledge.

Skills : Client Service, Computer Skills, Data Entry, Time Management.

Description :

    1. Greeted guests in a timely and professional manner.
    2. Waited on multiple customers at the bar and throughout the bar area.
    3. Managed strict beverage control to minimize waste. Served each guest courteously, quickly and efficiently.
    4. Processed orders on a computerized Point of Sale system.
    5. Maintained a consistent, regular attendance record.
    6. Consistently provided professional, friendly, and engaging service.
    7. Set up advertising displays and arranged merchandise on counters and tables to promote sales.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BS