Customer Service Officer Resume Samples

Customer Service Officer represents as the first person of contact for clients and company who offers assistance and guidance to the company’s customers and enhance loyalty and satisfaction. The various responsibilities that are shouldered by these officers include handling complaints’, answering inquiries, selling products, solving issues, identifying and suggesting solutions to customers, diverting customer calls to the related department and maintaining records. The most successful Customer Service Officer resume sample depict skills such as friendliness, greeting guests, communication ability, problem-solving skill, leadership trait, computer literacy, and patience. Employers normally look out for graduates from any stream for filling this job position, however holding a High School Diploma is mandatory for becoming a Customer Service Officer.

Customer Service Officer I Resume

Summary : Enthusiastic, Proactive, Methodical Customer Service Officer I with 14 years of experience. Enjoys and thrives on challenges Creative and effective in time management and organizational skills Good team player and can work unsupervised. Ability to adapt to a changing environment.

Skills : Microsoft Office, Account Management, Customer Service, Data Entry, Medical Terminology, Quickbooks, Sales, Office Management, Documentation, Legal Research, Windows 8 & 10

Description :

  • Managing the lobby area receptionist desk, including greeting visitors and responding to telephone and in-person requests for information.
  • Communicating with patients via phone and in person to respond to and resolve various inquiries pertaining to appointments, transportation routing, and others.
  • Working as a team member in providing support for other customer service officers in maintaining operation workflow.
  • Serving as a central point of contact for all outside vendors needing to gain access to the building.
  • Guaranteeing positive customer experiences and resolve all customer complaints.
  • Providing accurate and appropriate information in response to customer inquiries.
  • Addressing the customer service inquiries in a timely and accurate fashion.
  • Directing patient and staff flow during various drills (fire, ebola, code pinks, etc .) during practice hours.
Years of Experience
Experience
10+ Years
Experience Level
Level
Consultant
Education
Education
Associates

Customer Service Officer Resume

Headline : Customer Service Officer wants to secure a challenging career opportunity allowing me to succeed in a stimulating and challenging environment, building the success of a company using my solid background in administration, leasing and property management, while also experiencing advancement opportunities of my own.

Skills : Cross Sale, New Customer Acquisition, Handling Customer Queries, Microsoft Office, Microsoft Windows

Description :

  • Provided advice and assistance to clients on a range of services and products that attend the office, and/or via telephone, email or postal correspondence.
  • Liaised with a range of staff from within the office including other branches/regions, departments, and organizations in the private and public sector.
  • Assessed the client eligibility and allocated accommodation in accordance with policy and procedure.
  • Recorded all relevant issues, concerns, discussions, and outcomes arising from client contact.
  • Attended mandatory and optional training and development sessions to ensure current understanding of correct policy and procedure.
  • Performed other duties as required, acting in various positions such as management support officer, housing property service officer and disruptive behavior officer.
  • Provided advice and assistance to clients queries regarding accounts, maintenance, and tenancy matters.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Certification

Customer Service Officer (Front Office) Resume

Headline : Customer Service Officer seeking a challenging appointment that utilizes my academic knowledge and experience of 6 years to further gain relevant experiences and develop my interpersonal skills that enhances a successful professional career.

Skills : Detail Oriented, Diverse Team, Operations, Operations Management, Organizational, Microsoft, Excel, Powerpoint, Outlook, Word.

Description :

  • Attending the patient's queries to do the admission and collect the patient data and key -in the system for the patient personal record.
  • Explaining the admission procedure details to the patient and helping them to understand the consent of the hospital service.
  • Following-up with the insurance company to get the initial guarantee letter for admission process.
  • Filing into the patient's folder record and sent to the medical record department.
  • Checking with the housekeeping department for the room before sending the patients to their room.
  • Ensuring all patient discharge report submitted by doctor and nurse completed before discharge the patient.
  • Faxing all the necessary documents to the respective insurance company to get the final guarantee letter and respond to QA if any.
  • Collecting the uncovered charges from the patient before the patient leaves the hospital.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Certification

Customer Service Officer (Full-time) Resume

Headline : A self-motivated professional with experience in customer service and relationship building, organizing, and maintaining a large volume of customer records in the financial industry. A customer service-oriented professional with a strong proficiency in Finacle and other Business Intelligence analysis and reporting tools. An excellent team player with impeccable communication and presentation skills, coupled with a proven record of grasping new concepts quickly.

Skills : Interpersonal, Knowledge Of Modern Office Practices And Procedures, Good Knowledge Of Inventory Procedures, Excellent Communication And Interpersonal

Description :

  • Provided quality customer service through accurate and efficient counter transactions.
  • Met customer financial services need by identifying opportunities for cross-selling and referring them to appropriate bank colleagues.
  • Conducted daily transaction reviews in compliance with money laundering standards through customer interviews and requested for supporting documentation.
  • Conducted ambassador responsibilities including greeting and directing customers appropriately.
  • Handled the inquiries regarding banking needs, helping to use ATM machines and internet banking.
  • Prepared product or service reports by collecting and analyzing customer information.
  • Recommended potential products or services to management by collecting customer information and analyzing customer needs.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BS

Customer Service Officer (Contract) Resume

Headline : A highly driven and self-motivated Customer Service Officer service-oriented with over six years of experience in financial and customer services. Core competencies include interpersonal abilities, flexibility, problem solving and reasoning as well as excellent communication and time management skills. Handles tasks with precision and expertise.

Skills : Branch Banking Operation, Audit Handling, Custodian, Cash Non-cash Transaction, Gold Loan Processing

Description :

  • Responsible for enhancing customer satisfaction by offering prompt solutions for the problem and reliable service also ensured smooth functioning of cash point by streamlining the transactions.
  • Handled the profile of privilege banker by managing a set of clients by offering different.
  • Managing DDs, FDs and other security items like deliverables, gold coins in branch and reconciliation of the same while handling daily IBRs.
  • Maximized customer investment by cross-selling mutual funds, life insurance, fixed deposits, gold coin, and general insurance products.
  • Worked for improving the quality parameters for the branch through FCRM and managing the inward/outward remittances at the forex.
  • Identified, interacted and acquired high net-worth individuals (HNI) savings accounts.
  • Sourced term deposits from the customers and expanding current account base by acquiring new business.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
M.Com

Junior Customer Service Officer Resume

Objective : Junior Customer Service Officer with a desire to deploy my skills, competencies, experience, and education in finance and social science to support an organization's goals and strategic vision. My ambition is to carve out a successful career in the Finance world and to build on and broaden my skill set so that I am asset to any organization I work with. I am ambitious, diligent, hardworking and willing to learn.

Skills : Microsoft Office Suite Word, Excel And PowerPoint, Banking Application, Stratos X100

Description :

  • Identified customer needs and referred the customer to appropriate banking services.
  • Monitored, coordinated and supervised the activities of (8) field cashiers on daily account opening, daily deposit, cash mobilization and account reconciliation.
  • Educated my team members on monthly performance conditions change in work and working fully in line with the organization's policy and directions.
  • Undertook the performance evaluation of my team. As part of the evaluation, monitored and coached them for any improvements.
  • Ensured complaints by customers are given necessary attention and addressed properly. 
  • Developed customer visitation schedule for each field cashier to ensure effective customer service.
  • Ensured that branch is always clean with adequate security for operational activities.
  • Ensured that there is no fraud at the bank and ensures effective documentation of all deposit mobilization.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
BS

Senior Customer Service Officer Resume

Summary : Senior Customer Service Officer with 7 years of experience in the Finance domain. I take pride in my academia which has provided me with sound theoretical knowledge and now seek to compliment that with the practice in your organization. My aim to produce a high quality and standard of work for your organization with the full productive use of local talent.

Skills : Excel, Word, Outlook Express, OpenOffice Calc, PowerPoint, Google Sheets, 60 WPM

Description :

  • Processing of transfers, RTGs, bank charges, electronic transfers, loan installments.
  • Validating the previous day processed teller work and funds transfers through tick back.
  • Daily RBZ cheque clearance to determine the bank's net financial position.
  • Attaching the ECO cash reconciliations sheets to agent record sheets and file.
  • Processing all back office work as per back office procedural manual pricing manuals.
  • Attending to customer queries requests such as new accounts opening, pin resets.
  • Marketing of the organization's products to both existing and potential clients.
  • Accepting and checking account opening forms from clients and ensuring that all mandates are in order and KYC compliant.
  • Attending to customer complaints and ensuring that their queries are solved.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Senior
Education
Education
BS

Customer Service Officer Resume

Headline : A dynamic, self-motivated and goal oriented Customer Service Officer. I've got the extensive experience of 6 years in the field of management and have the specific skills you are looking for. Im a fast learner who adapts quickly to change and will hit the ground running. I'm dedicated and enthusiastic about helping your organization to meet its goals and will provide top-quality results with minimal oversight.

Skills : Transportation & Distribution, Shipping/Receiving, Warehouse Management, Cross Functional Team Development, Inventory Control, Process Improvement, Production Planning, Networking And Communication, Contracts And Negotiation

Description :

  • Provided customer service support to the client by obtaining, analyzing and verifying the accuracy of order information in a timely manner.
  • Led the CS team and improve the quality of customer service as a whole through KPIs and indicators to ensure continues improvement.
  • Led the team, acted as a support to teams requirements and the first point of call.
  • Maintained the KPI reports for the following elements on customer complaints, response time to customers, conflict resolution, lead generation, and lead conversion rates.
  • Ensured a minimum 3 hours of cross-departmental training for each team member and feedback recorded with management.
  • Ensured that potential inquiries are followed up within 24 to 48 hours and to involve reporting manager for crucial negotiations and discussions.
  • Ensured 100% quotes meet the format requirement accuracy is maintained.
  • Provided updated trackers by 10th of every month to the management on behalf of the complete team.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BS

Jr. Customer Service Officer Resume

Objective : Jr. Customer Service Officer is seeking to work effectively with a strong communication and interpersonal skills with diverse organizations, be creative, flexible, resourceful and focused to contribute to the organizational goals.

Skills : Customer Management, Reservation Desktop, Fluent In Cantonese, Fluent In Mandarin, Microsoft Word, Microsoft Excel, Lotus Notes

Description :

  • Provided customer service to all prospective clients and guests by acting as one of the main points of contact for guest information verification as needed.
  • Managed all reservation points such as the Airbnb point, telephone, email, and website.
  • Delivered weekly quantity and quality reports on specific topics such as last minute availability, the status of booking reservations and budget handling to the head of the customer service.
  • Tracked the future room availability on the basis of reservations, and helping to develop forecasts for room revenue and occupancy.
  • Provided ongoing staff development relating to technical duties, product knowledge, and risk management.
  • Received all visitors professionally and assist them with inquiries on behalf of Management.
  • Responsible for handling all incoming calls professionally and provide accurate information.
  • Handled phone enquires and processed booking request and solving problems for customers.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Certification

Customer Service Officer Resume

Headline : Dedicated and enthusiastic Customer Service Officer, able to motivate teams to perform at their best in providing excellent service and developing ongoing profitable client relationships. Looking to obtain a position at your Company where I can maximize my management skills, quality assurance, program development, and training experience.

Skills : Adobe InDesign, Adobe Photoshop, Adobe Illustrator, Microsoft Office, Customer Service, Graphic Design, Studio Assistant, Administration, RoboFont, Autodesk Maya, Typography

Description :

  • Handling deliverables, responsible for pins custodian, atm/debit card utilizing stop payment.
  • Handling request for term deposit issuance, renewal, closure including deposit loan and providing TDS certificate.
  • Ensuring compliance with banking rules, regulations- procedures and adherence to KYC guidelines and clean note policy. 
  • Checking of vouchers and numbered instruments to detect the error at the time of input.
  • Responsible for maintenance and monitoring of GL a/c with respect to RBI current a/c and internal clearing suspense accounts.
  • Receive captured cards and follow up on destruction and hot listing of the card as per process.
  • Providing service to existing and non-existing clients and developing a new customer base.
  • Prospecting clients through references as well as building relations for creating awareness of insurance needs among the customers to increase the insurability ratio for the branch.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
PG