Customer Service Officer Resume Samples

Description :

1. Managing the lobby area receptionist desk, including greeting visitors and responding to telephone and in-person requests for information.
2. Communicating with patients via phone and in person to respond to and resolve various inquiries pertaining to appointments, transportation routing, and others.
3. Working as a team member in providing support for other customer service officers in maintaining operation workflow.
4. Serving as a central point of contact for all outside vendors needing to gain access to the building.
5. Guaranteeing positive customer experiences and resolve all customer complaints.
6. Providing accurate and appropriate information in response to customer inquiries.
7. Addressing the customer service inquiries in a timely and accurate fashion.
8. Directing patient and staff flow during various drills (fire, ebola, code pinks, etc .) during practice hours.

Experience

10+ Years

Level

Consultant

Education

Associates

Description :

1. Provided advice and assistance to clients on a range of services and products that attend the office, and/or via telephone, email or postal correspondence.
2. Liaised with a range of staff from within the office including other branches/regions, departments, and organizations in the private and public sector.
3. Assessed the client eligibility and allocated accommodation in accordance with policy and procedure.
4. Recorded all relevant issues, concerns, discussions, and outcomes arising from client contact.
5. Attended mandatory and optional training and development sessions to ensure current understanding of correct policy and procedure.
6. Performed other duties as required, acting in various positions such as management support officer, housing property service officer and disruptive behavior officer.
7. Provided advice and assistance to clients queries regarding accounts, maintenance, and tenancy matters.

Experience

5-7 Years

Level

Executive

Education

Certification

Description :

1. Attending the patient's queries to do the admission and collect the patient data and key -in the system for the patient personal record.
2. Explaining the admission procedure details to the patient and helping them to understand the consent of the hospital service.
3. Following-up with the insurance company to get the initial guarantee letter for admission process.
4. Filing into the patient's folder record and sent to the medical record department.
5. Checking with the housekeeping department for the room before sending the patients to their room.
6. Ensuring all patient discharge report submitted by doctor and nurse completed before discharge the patient.
7. Faxing all the necessary documents to the respective insurance company to get the final guarantee letter and respond to QA if any.
8. Collecting the uncovered charges from the patient before the patient leaves the hospital.

Experience

5-7 Years

Level

Executive

Education

Certification

Description :

1. Provided quality customer service through accurate and efficient counter transactions.
2. Met customer financial services need by identifying opportunities for cross-selling and referring them to appropriate bank colleagues.
3. Conducted daily transaction reviews in compliance with money laundering standards through customer interviews and requested for supporting documentation.
4. Conducted ambassador responsibilities including greeting and directing customers appropriately.
5. Handled the inquiries regarding banking needs, helping to use ATM machines and internet banking.
6. Prepared product or service reports by collecting and analyzing customer information.
7. Recommended potential products or services to management by collecting customer information and analyzing customer needs.

Experience

5-7 Years

Level

Executive

Education

BS

Description :

1. Responsible for enhancing customer satisfaction by offering prompt solutions for the problem and reliable service also ensured smooth functioning of cash point by streamlining the transactions.
2. Handled the profile of privilege banker by managing a set of clients by offering different.
3. Managing DDs, FDs and other security items like deliverables, gold coins in branch and reconciliation of the same while handling daily IBRs.
4. Maximized customer investment by cross-selling mutual funds, life insurance, fixed deposits, gold coin, and general insurance products.
5. Worked for improving the quality parameters for the branch through FCRM and managing the inward/outward remittances at the forex.
6. Identified, interacted and acquired high net-worth individuals (HNI) savings accounts.
7. Sourced term deposits from the customers and expanding current account base by acquiring new business.

Experience

5-7 Years

Level

Executive

Education

M.Com

Description :

1. Identified customer needs and referred the customer to appropriate banking services.
2. Monitored, coordinated and supervised the activities of (8) field cashiers on daily account opening, daily deposit, cash mobilization and account reconciliation.
3. Educated my team members on monthly performance conditions change in work and working fully in line with the organization's policy and directions.
4. Undertook the performance evaluation of my team. As part of the evaluation, monitored and coached them for any improvements.
5. Ensured complaints by customers are given necessary attention and addressed properly. 
6. Developed customer visitation schedule for each field cashier to ensure effective customer service.
7. Ensured that branch is always clean with adequate security for operational activities.
8. Ensured that there is no fraud at the bank and ensures effective documentation of all deposit mobilization.

Experience

2-5 Years

Level

Junior

Education

BS

Description :

1. Processing of transfers, RTGs, bank charges, electronic transfers, loan installments.
2. Validating the previous day processed teller work and funds transfers through tick back.
3. Daily RBZ cheque clearance to determine the bank's net financial position.
4. Attaching the ECO cash reconciliations sheets to agent record sheets and file.
5. Processing all back office work as per back office procedural manual pricing manuals.
6. Attending to customer queries requests such as new accounts opening, pin resets.
7. Marketing of the organization's products to both existing and potential clients.
8. Accepting and checking account opening forms from clients and ensuring that all mandates are in order and KYC compliant.
9. Attending to customer complaints and ensuring that their queries are solved.

Experience

7-10 Years

Level

Senior

Education

BS

Description :

1. Provided customer service support to the client by obtaining, analyzing and verifying the accuracy of order information in a timely manner.
2. Led the CS team and improve the quality of customer service as a whole through KPIs and indicators to ensure continues improvement.
3. Led the team, acted as a support to teams requirements and the first point of call.
4. Maintained the KPI reports for the following elements on customer complaints, response time to customers, conflict resolution, lead generation, and lead conversion rates.
5. Ensured a minimum 3 hours of cross-departmental training for each team member and feedback recorded with management.
6. Ensured that potential inquiries are followed up within 24 to 48 hours and to involve reporting manager for crucial negotiations and discussions.
7. Ensured 100% quotes meet the format requirement accuracy is maintained.
8. Provided updated trackers by 10th of every month to the management on behalf of the complete team.

Experience

5-7 Years

Level

Executive

Education

BS

Description :

1. Provided customer service to all prospective clients and guests by acting as one of the main points of contact for guest information verification as needed.
2. Managed all reservation points such as the Airbnb point, telephone, email, and website.
3. Delivered weekly quantity and quality reports on specific topics such as last minute availability, the status of booking reservations and budget handling to the head of the customer service.
4. Tracked the future room availability on the basis of reservations, and helping to develop forecasts for room revenue and occupancy.
5. Provided ongoing staff development relating to technical duties, product knowledge, and risk management.
6. Received all visitors professionally and assist them with inquiries on behalf of Management.
7. Responsible for handling all incoming calls professionally and provide accurate information.
8. Handled phone enquires and processed booking request and solving problems for customers.

Experience

2-5 Years

Level

Junior

Education

Certification

Description :

1. Handling deliverables, responsible for pins custodian, atm/debit card utilizing stop payment.
2. Handling request for term deposit issuance, renewal, closure including deposit loan and providing TDS certificate.
3. Ensuring compliance with banking rules, regulations- procedures and adherence to KYC guidelines and clean note policy. 
4. Checking of vouchers and numbered instruments to detect the error at the time of input.
5. Responsible for maintenance and monitoring of GL a/c with respect to RBI current a/c and internal clearing suspense accounts.
6. Receive captured cards and follow up on destruction and hot listing of the card as per process.
7. Providing service to existing and non-existing clients and developing a new customer base.
8. Prospecting clients through references as well as building relations for creating awareness of insurance needs among the customers to increase the insurability ratio for the branch.

Experience

5-7 Years

Level

Executive

Education

PG