Customer Experience Associate Resume
Objective : Successful in stepping into diverse sales/marketing and management roles, without the benefit of specific industry or product experience. Dedicated high-achiever, adept at generating new business.
Skills : Microsoft Office, Salesforce, Microsoft Word.
Description :
- Assisted with the further development of internal processes.
- Handled payment detailed for customer's accounts and issued refunds.
- Communicated with customers via phone, email, chat, and in person.
- Assisted customers with their online sales process as well as offer solid advice on their sales experience.
- Prepared daily Welcome Kits to new customers. Built tracking system for daily communication and monthly reports.
- Able to de-escalated concerned customers quickly Problem solving in a fast-paced environment Maintaining security on all customer accounts.
- Balanced great customer assistance skills to establish and resolve the customer needs with billing, minor services issues, or service changes.
Experience
0-2 Years
Level
Entry Level
Education
Diploma
Customer Experience Associate II Resume
Headline : Administrative and customer support professional with over six (6) years of demonstrated success in assisting corporate executives and high-demand work teams operate at maximum efficiency. .
Skills : Microsoft Office, Technical Skills.
Description :
- Received inbound phone calls from customers that had applied for an auto loan with Capital One.
- Verified information such as their credit profile, income, residency, employment, etc.
- Assisted them throughout the process from the application to the purchase, even working directly with the dealership on every deal.
- Verified the dealership documents once sent over and let them know once Capital One was able to finalize the sale.
- Maintained a high rank when it came to weekly/monthly/quarterly numbers.
- Consistent with the customer service field finishing at 100% for the majority of the time was employed.
- Regularly received awards that acknowledged the relationship with the customers and the positive impact customer service had on each of them.
Experience
5-7 Years
Level
Executive
Education
Diploma
Customer Experience Associate I Resume
Objective : Reliable and friendly person who quickly learns and masters new concepts and skills. A worker who is highly energetic, outgoing and detail-oriented.
Skills : Social Media Management, Technical Writing, Word press.
Description :
- Assisted with the further development of internal processes.
- Handled payment detailed for customer's accounts and issued refunds.
- Communicated with customers via phone, email, chat, and in person.
- Troubleshot and assisting customers with their online sales process as well as offer solid advice on their sales experience.
- Prepared daily Welcome Kits to new customers. Built tracking system for daily communication and monthly reports.
- Handled calls from customers with pre-sales support inquiries, after-sales support issues, and technical questions on products.
- Trouble-shooted customer issues at the customers' level of understanding Complete tracking of all interactions with customers.
Experience
2-5 Years
Level
Junior
Education
BS
Customer Experience Associate III Resume
Summary : To obtain a position within a Fortune 500 company that will afford the opportunity to work, learn and grow. Vast Sales knowledge and Customer Service skills will give the ability to efficiently.
Skills : MS Word, Excel, and PowerPoint.
Description :
- Responsible for creating new customer accounts and selling additional products and services to existing customers.
- Responsible for answering calls during the entirety of the work shift.
- Responsible for troubleshooting and resolving problems that customers have with video reception issues.
- Answered questions related to customer billing statements and general inquiries regarding service rates.
- Worked with other departments to determine the reason for the customers' concern.
- Drafted were written correspondence and send information electronically to customers regarding billing information and current promotions that are available.
- Prepared work orders accurately; process payments and enters credit card information accurately.
- Responsible for achieving overall call center performance goals, while impacting the business goals of the organization.
Experience
10+ Years
Level
Senior
Education
English
Customer Experience Associate/Representative Resume
Summary : Polished, professional customer service rep offering: Over 4 years of experience providing customer support in busy call center environment for public utility and cleaning industry employers.
Skills : Customer Service, Communication Skills.
Description :
- Assisted customers with various products. Also, provide explanations of charges and bills to customers.
- Looked for additional ways to expand products to customers by up-selling new products and services.
- Assisted current employees by answering system problem questions.
- Created job aids to help bring up performance. Skills Used Problem-solving, communication, teamwork, multitasking.
- Worked with an operations team to ensure the marketing, inventory, merchandising, and pricing was maintained.
- Assisted customers with billing questions; Sell and/or upgrade services, Take payments
- Set up payment arrangements; Billing code corrections; Order entry; Video troubleshooting;
Experience
7-10 Years
Level
Management
Education
Diploma
Customer Experience Associate/Analyst Resume
Summary : Obtain a position where experience, knowledge, and skills will be used to achieve company goals and have an opportunity for advancement.
Skills : Great Customer Service, Knowledge Of Computers, Phone Etiquette.
Description :
- Determined if and how much credit should be applied to account.
- Answered phones, assist customers with any policy changes they may have, take cash, check, electronic check, or credit card payments.
- Printed out Declaration pages as requested to send to customers lien holders, or for their records per customers request.
- E-Agent notes are keyed in each customer's file as to what requests etc was made by the customer.
- Gathered Employee's Stats daily and tally the quote amounts provided to customers and the total of sales done.
- Forwarded this information via outlook to all the staff.
- Completed the daily closeout reports and collect money and checks and prepare deposits for the Agent.
Experience
7-10 Years
Level
Management
Education
Diploma
Associate Customer Experience Associate Resume
Headline : Ability to lead, train and motivate staff to increase productivity and company profitability. Proven skills in a fast pace environment. Strong planning skills, combined with the ability to coordinate the efforts.
Skills : Microsoft Office Suite, Research, Customer Service.
Description :
- Responsible for answering incoming calls regarding technical questions and problem resolution related to Comcast products.
- Worked to minimize and/or reduce truck rolls.
- Offered Comcast products and services to meet customer needs Demonstrates functional skill to troubleshoot and resolve technical problems.
- Demonstrated ability to articulate relevant information and directions in an organized and concise manner.
- Established troubleshooting procedures, including the use of appropriate resources and desktop tools.
- Produced work orders according to established business rules.
- Demonstrated ability to establish and maintain effective relationships with customers.
Experience
5-7 Years
Level
Executive
Education
Diploma
Asst. Customer Experience Associate Resume
Objective : Strong managerial background and training. Dependable, self-motivated, and personable, Able to multitask in a fast paced environment -Pays attention to detail Skilled, educated, and always willing to accept new challenges.
Skills : Digital Literacy, Management, Regulatory Compliance.
Description :
- Assisted the Branch Manager with daily operations. Always compliant with bank policy and protocol.
- Managed and oversees daily Teller processes and requirements.
- Provided excellent customer service to every client.
- Established and maintains relationships with personal and business customers, providing assistance with any problem any customer may encounter.
- Opened new accounts (personal, trusts, estates).
- Guested services, food presentation Wine presentation Shift responsibilities to support restaurant function Processed customer payments.
- Fined dining meal presentation Wine presentation Shift responsibilities to support restaurant function Processed customer payments.
Experience
2-5 Years
Level
Junior
Education
Business Administration
Lead Customer Experience Associate Resume
Headline : Highly motivated customer service professional with extensive experience in sales and customer relations. A pleasant nature facilitating the growth and maintenance of loyal professional.
Skills : Final Cut Pro, Microsoft Office.
Description :
- Greeted customers, fielding service complaints, creating solutions for unhappy customers.
- Worked closely with the owner to improve the overall experience and satisfaction of the customer.
- Customer satisfaction is dramatically higher.
- Repeated car purchases have been made from dealings with customers.
- Assisted in making the used car buying process more enjoyable for the customer and staff.
- Listened to what the customer is saying, determine the best course of action.
- Implemented a viable solution to the mutual benefit of the company and the customer.
Experience
5-7 Years
Level
Executive
Education
Diploma
Customer Experience Associate Resume
Objective : Ambitious banking professional extensively trained in bank leadership, fraud awareness and teller operations. Motivated Bank Manager passionate about providing excellent customer service.
Skills : HTML, Photoshop, Dreamweaver, Logo Design.
Description :
- Supervised Tellers Trained new team members on applying due diligence procedures and regulatory mandates.
- Audited and documented all processes and procedures for the new accounts department.
- Maintained friendly and professional client interactions at all times.
- Maintained confidentiality of bank records and client information.
- Learned, referenced, and applied product knowledge information. Ask open-ended questions to assess customer needs.
- Contacted customers to follow up on purchases, suggest new merchandise, and inform them about promotions and upcoming events.
- Replenished supplies, bags, and other materials at each cash wrap.
Experience
2-5 Years
Level
Junior
Education
Computer Science