Customer Experience Associate Resume Samples

Description :

1. Assisted with the further development of internal processes.
2. Handled payment detailed for customer's accounts and issued refunds.
3. Communicated with customers via phone, email, chat, and in person.
4. Assisted customers with their online sales process as well as offer solid advice on their sales experience.
5. Prepared daily Welcome Kits to new customers. Built tracking system for daily communication and monthly reports.
6. Able to de-escalated concerned customers quickly Problem solving in a fast-paced environment Maintaining security on all customer accounts.
7. Balanced great customer assistance skills to establish and resolve the customer needs with billing, minor services issues, or service changes.

Experience

0-2 Years

Level

Entry Level

Education

Diploma

Description :

1. Received inbound phone calls from customers that had applied for an auto loan with Capital One.
2. Verified information such as their credit profile, income, residency, employment, etc.
3. Assisted them throughout the process from the application to the purchase, even working directly with the dealership on every deal.
4. Verified the dealership documents once sent over and let them know once Capital One was able to finalize the sale.
5. Maintained a high rank when it came to weekly/monthly/quarterly numbers.
6. Consistent with the customer service field finishing at 100% for the majority of the time was employed.
7. Regularly received awards that acknowledged the relationship with the customers and the positive impact customer service had on each of them.

Experience

5-7 Years

Level

Executive

Education

Diploma

Description :

1. Assisted with the further development of internal processes.
2. Handled payment detailed for customer's accounts and issued refunds.
3. Communicated with customers via phone, email, chat, and in person.
4. Troubleshot and assisting customers with their online sales process as well as offer solid advice on their sales experience.
5. Prepared daily Welcome Kits to new customers. Built tracking system for daily communication and monthly reports.
6. Handled calls from customers with pre-sales support inquiries, after-sales support issues, and technical questions on products.
7. Trouble-shooted customer issues at the customers' level of understanding Complete tracking of all interactions with customers.

Experience

2-5 Years

Level

Junior

Education

BS

Description :

1. Responsible for creating new customer accounts and selling additional products and services to existing customers.
2. Responsible for answering calls during the entirety of the work shift.
3. Responsible for troubleshooting and resolving problems that customers have with video reception issues.
4. Answered questions related to customer billing statements and general inquiries regarding service rates.
5. Worked with other departments to determine the reason for the customers' concern.
6. Drafted were written correspondence and send information electronically to customers regarding billing information and current promotions that are available.
7. Prepared work orders accurately; process payments and enters credit card information accurately.
8. Responsible for achieving overall call center performance goals, while impacting the business goals of the organization.

Experience

10+ Years

Level

Senior

Education

English

Description :

1. Assisted customers with various products. Also, provide explanations of charges and bills to customers.
2. Looked for additional ways to expand products to customers by up-selling new products and services.
3. Assisted current employees by answering system problem questions.
4. Created job aids to help bring up performance. Skills Used Problem-solving, communication, teamwork, multitasking.
5. Worked with an operations team to ensure the marketing, inventory, merchandising, and pricing was maintained.
6. Assisted customers with billing questions; Sell and/or upgrade services, Take payments
7. Set up payment arrangements; Billing code corrections; Order entry; Video troubleshooting; 

Experience

7-10 Years

Level

Management

Education

Diploma

Description :

1. Determined if and how much credit should be applied to account.
   
2. Answered phones, assist customers with any policy changes they may have, take cash, check, electronic check, or credit card payments.
3. Printed out Declaration pages as requested to send to customers lien holders, or for their records per customers request.
4. E-Agent notes are keyed in each customer's file as to what requests etc was made by the customer.
5. Gathered Employee's Stats daily and tally the quote amounts provided to customers and the total of sales done.
6. Forwarded this information via outlook to all the staff.
7. Completed the daily closeout reports and collect money and checks and prepare deposits for the Agent.

Experience

7-10 Years

Level

Management

Education

Diploma

Description :

1. Responsible for answering incoming calls regarding technical questions and problem resolution related to Comcast products.
2. Worked to minimize and/or reduce truck rolls.
3. Offered Comcast products and services to meet customer needs Demonstrates functional skill to troubleshoot and resolve technical problems.
4. Demonstrated ability to articulate relevant information and directions in an organized and concise manner.
5. Established troubleshooting procedures, including the use of appropriate resources and desktop tools.
6. Produced work orders according to established business rules.
7. Demonstrated ability to establish and maintain effective relationships with customers.

Experience

5-7 Years

Level

Executive

Education

Diploma

Description :

1. Assisted the Branch Manager with daily operations. Always compliant with bank policy and protocol.
2. Managed and oversees daily Teller processes and requirements.
3. Provided excellent customer service to every client.
4. Established and maintains relationships with personal and business customers, providing assistance with any problem any customer may encounter.
5. Opened new accounts (personal, trusts, estates).
6. Guested services, food presentation Wine presentation Shift responsibilities to support restaurant function Processed customer payments.
7. Fined dining meal presentation Wine presentation Shift responsibilities to support restaurant function Processed customer payments.

Experience

2-5 Years

Level

Junior

Education

Business Administration

Description :

1. Greeted customers, fielding service complaints, creating solutions for unhappy customers.
2. Worked closely with the owner to improve the overall experience and satisfaction of the customer.
3. Customer satisfaction is dramatically higher.
4. Repeated car purchases have been made from dealings with customers.
5. Assisted in making the used car buying process more enjoyable for the customer and staff.
6. Listened to what the customer is saying, determine the best course of action.
7. Implemented a viable solution to the mutual benefit of the company and the customer.
   

Experience

5-7 Years

Level

Executive

Education

Diploma

Description :

1. Supervised Tellers Trained new team members on applying due diligence procedures and regulatory mandates.
2. Audited and documented all processes and procedures for the new accounts department.
3. Maintained friendly and professional client interactions at all times.
4. Maintained confidentiality of bank records and client information.
5. Learned, referenced, and applied product knowledge information. Ask open-ended questions to assess customer needs.
6. Contacted customers to follow up on purchases, suggest new merchandise, and inform them about promotions and upcoming events.
7. Replenished supplies, bags, and other materials at each cash wrap.

Experience

2-5 Years

Level

Junior

Education

Computer Science