Member Service Specialist Resume Samples

A Member Service Specialist provides a high level of customer service and satisfaction by undertaking various tasks like – resolving escalated issues, training junior staff, implementing procedures for member service, and referring inquiries. A Member Service Specialist Resume focuses on these core duties – providing customer service in a timely manner, acting as a bridge in-between management in order and customer, analyzing complaints received from customers, training peers, conducting surveys regarding products and services and communicating customer feedback to related teams.

At the job, the following attributes have to be demonstrated – a good understanding of basic computer skills, the ability to use the proprietary software, strong leadership skills, logical thinking capacity, friendly attitude, and the ability to mentor juniors. Formal education is not compulsory, but for an entry-level position, employers want at least a high school diploma with MS Office and keyboarding skills.

Member Service Specialist Resume example

Member Service Specialist Resume

Headline : Qualified and resourceful professional looking in a business environment. Excelling at interfacing with team members at all levels to meet and exceed organizational goals. Operates well in a highly-competitive key to success.

Skills : Microsoft Office Suite, Powerpoint, Photoshop, Photography, Sales, Typing, Windows.

Description :

    1. Perform Member Service transactions include but are not savings accounts, etc.
    2. knowledge of deposit products along with the operational function of those products.
    3. Required to effectively offer loan-related products such as Accounts, IRA accounts, CDs, etc.
    4. Required to offer loan products, such as auto loans, credit Relationship Specialist team.
    5. Expected to attain a firm knowledge of VyStar's products and offer products based on our members' needs.
    6. Expected to adhere to the Standards of Excellence and behaviors associated with VyStar Excellence.
    7. Answer phones to assist members with a variety of needs that they might have each day.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BS


Member Service Specialist l Resume

Headline : customer service sales and billing, while offering advancement opportunities in a fast-paced changing environment. Provide more than customer service experience with proven results.

Skills : Customer Service, Finance/cash Handling, Bilingual Spanish, And Computer /typing Skills.

Description :

    1. Balance currency, coin, and checks in cash drawers at ends of calculators, or adding machines.
    2. Opening/Closing Accounts, Cash checks and payout money numerical amounts agree, and that accounts have sufficient funds.
    3. Receive checks and cash for deposit, verify amounts, and check the accuracy of deposit slips.
    4. Examine checks for endorsements and to verify other persons receiving payments and the legality of the documents.
    5. Enter customers' transactions into computers in order to record transactions and issue computer-generated receipts.
    6. keeping the members information confidential and being promoted from part-time to full time in less than a year.
    7. Skills Used Customer Services, Sales, Organization, Communication, and computer skills.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
HS


Member Service Specialist ll Resume

Headline : Overworking in retail supervision with demonstrated excellent customer service abilities Flexible, professional with exceptional leadership skills Computer literate in Excel, PowerPoint and MS Word.

Skills : Team Leadership, Teamwork, Customer Service, Access, Excel, Editing, Ms. Word, MS Office.

Description :

    1. Requiring at least a License in order to write and issue insurance policies.
    2. Once licenses were secured for other states, they could also write and issue policies for those states.
    3. Included answering the telephone in a call center environment, would affect their policy and their billing.
    4. Quote, write, and issue the correct property or casualty client resided in, as well as following company protocol.
    5. Listen to the underlying story to determine other needs the products the company offered that might help meet that need.
    6. Interested, transfer them to the other department.
    7. Led department in the number of customer referrals to other branches of business within resulting in new business.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Management
Education
Education
Diploma

Jr.Member Service Specialist Resume

Objective : Qualified and resourceful professional looking in a business environment. Excelling at interfacing with team members at all levels to meet and exceed organizational goals. Operates well in a highly-competitive environment in which leadership skills are the key to success.

Skills : organization, computer, phone, Communication and team work.

Description :

    1. Managed all member services and person to person relations with the public, made fast efficient precise decisions, while needing to comprehend why I make these decisions, so I could recall the services at any time.
    2. Supervise the payable and receivables of the business, and reconcile daily, weekly and monthly revenue reports, profit and loss, and POS System reports.
    3. Created a color coded filing system that involved extreme detail, possessed excellent communication and listening skills, with the ability to mediate disputes in a resourceful manor.
    4. Experience with retail merchandising and inventory control procedures, excellent problem solver with strong interpersonal skills.
    5. Volunteered as the ethics and safety coordinator, this is a position within a position, as well as volunteered on the spirit committee; to plan and execute all company events.
    6. Worked with high dollar jewelry, diamonds and gems, reconciled and audited cash drawers and inventory control.
    7. Checks and balance audit processes, monitored money exchange from one account to another, open and analyze credit accounts.
    8. Executed complex planogram displays, and worked as a well-organized team member.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Associates Of Artss In Psychology/Communication

Asst. Member Service Specialist Resume

Headline : To obtain a position where can help improve the financial institution's profitability and consistently give excellent customer service while seeking endless improvement and growth.

Skills : Cash Handling Customer Service Microsoft Office Ledger Balancing Software Maintenance Microsoft Word.

Description :

    1. Transactions include cashing checks, deposits, withdrawals, transfers and opening and closing safety deposit boxes.
    2. Processing credit card check fraud, dispute forms, loan servicing research requests.
    3. Process loans, new account documents, and opening certificate customer and products and services.
    4. Exceptional customer service while responding to customer's concerns,  and professionalism.
    5. Maintain appropriate cash limits, balance cash drawer and checks daily and cashboxes.
    6. Checks, cashier's checks, money orders, credit card advances for the day.
    7. Lock negotiable items, daily work, and all drawers and vaults before leaving for the day.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Associate. Member Service Specialist Resume

Headline : Experienced customer and service-oriented interpersonal skills with the capacity to handle repetitive work and meet deadlines. Ability to multi-task and conscientious about quality and organization.

Skills : Customer relations, Scheduling,Customer Service, Receptionist, payroll, Collections, Dispatch.

Description :

    1. Customer-focused service member centered on quality service and improved client experience.
    2. Deliver and generate customer leads through cross-selling functions to target annual goals and operations.
    3. Develop and book customer travel plans and itineraries retention.
    4. Follow up with customers required to ensure quality and approval.
    5. Provide value-added services such as notary functions, consultative advice, and customer rapport.
    6. Assist client base with financial transactions concerning insurance payments 
    7. Maintain precise documentation of ensuring accurate record-keeping of branch processes and banking.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Management
Education
Education
BS

Member Service Specialist/Executive Resume

Headline : Customer service specialist with strong leadership and communication skills. Highly organized, efficient, and detail-oriented. Able to prioritize workload, meet deadlines, and work well in high-pressure environments.

Skills : Microsoft Word, Microsoft Excel, Claims Processing, Management, Customer Service.

Description :

    1. Cash checks and pay out money after verifying that signatures that accounts have sufficient funds.
    2. Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
    3. Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
    4. Examine checks for endorsements and to verify other and the legality of the documents.
    5. Count currency, coins, and checks received, by hand or using the shipment to branch banks or the Federal Reserve Bank.
    6. Receive and count daily inventories of cash, drafts, and travelers' checks.
    7. Retain customers; encourage the customer to keep membership at a discounted price.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Management
Education
Education
BS

Member Service Specialist/Representative Resume

Headline : Seeking a Public Service position to utilize exceptional attention to detail, and ability to provide prompt and courteous assistance to customers and supervisors.

Skills : Microsoft Office, Customer Service, Customer Relations.

Description :

    1. Assist members calling into Cascade Employers Association and determining the appropriate person to direct the call to.
    2. Provide insurance support to members who have insurance through Cascade.
    3. Edit training documents using Microsoft Word and print and distribute materials to appropriate staff.
    4. Count daily checks and use of 10-key and Microsoft Excel to enter accounting information.
    5. Use of multi-line phone system, fax machine, postage machine, and copier.
    6. Use of Microsoft Outlook to enter member contact information.
    7. Involves cash handling, product and service referral, and Branch Services.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Management
Education
Education
HS

Member Service Specialist/Executive Resume

Headline : Experience and education to help the company organization in meeting and surpassing its goals as well as achieving,wish to excel in this field with hard work, perseverance, and dedication.

Skills : Excellent written, verbal and interpersonal skills Strong computer and typing skills.

Description :

    1. Maintains professional and community relations to increase further personal development.
    2. Advises members where possible concerning account relationships with clients.
    3. Process, co-mail, filing of confidential documents, adhering to policies and procedures.
    4. Interview members to determine the financial position, of wealth and member background.
    5. Assist branch manager as needed with audits, member service recovery, cash & monetary instruments inventory.
    6. Opens and services, with the assistance of Express Service procedures to prevent new account fraud and violations.
    7. Cash management while promoting products offered by the credit union as needed by the member.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Junior
Education
Education
BS

Member Service Specialist/Analyst Resume

Headline : Food handling procedures and possesses strong communication and time management skills.Fast learner and able to do personal life and work-life separate.

Skills : Word, Powerpoint, Excel, Customer Service Skills, Cleaning, Computer Skills, Typing 50 Wpm, Communication Skills.

Description :

    1. Assisted members with all products and services the credit accounts and collection practices on all accounts.
    2. Processed and sold auto, property and correct insurance information when necessary.
    3. Processed collateral protection insurance balances on accounts when required.
    4. Serviced accounts when members had questions or concerns about their account transactions.
    5. Handled and processed member fraud and dispute cases on debit and credit accounts.
    6. Excelled in handling teller transactions which included completing all monetary transactions that present.
    7. Managed branch operations to include managing staff and providing coaching when appropriate.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Junior
Education
Education
BS

Member Service Specialist/Supervisor Resume

Headline : To obtain a full-time position that will allow me to utilize analytical and communication skills, work experience, education, interest in business and finance for personal growth and professional advancement.

Skills : Microsoft Word, Customer Service, Data Entry, Computer Skills.

Description :

    1. Exceeds goals and service quality performance by proactively resolving member's and member satisfaction.
    2. Create and maintain confidential files, records, and correspondence Balance cash drawer, resolve overages/shortages discrepancies and manage accounts.
    3. Receive visitors, handle multiple phone lines, research information, and respond to inquiries.
    4. Facilitate communication between office staff, field representatives, vendors, members, customers.
    5. Assist with payment calculations, reconciliations, invoicing, billing, and expense reports.
    6. Review automotive service agreements, statements, billing and approve repairs.
    7. Greet visitors, handle incoming calls, perform general administrative duties.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Management
Education
Education
Diploma

Member Service Specialist Resume

Headline : Enthusiastic, driven professional with financial institution experience. Interested in working for an organization that will the opportunity to apply Customer service oriented with a strong knowledge of financial applications.

Skills : Working in the finance and outsourcing industry for, Customer Service Skills, Cleaning, Computer Skills, Typing 50 Wpm, Communication Skills.

Description :

    1. Enter clients' personal data in order to qualify them for an opening for qualified clients.
    2. Explain to unqualified clients why the credit union was unable they can get a copy of the system report.
    3. Review Business documentation to ensure the business is placed into the correct account classification.
    4. Provide disbursement support, loan processing, and loan closing for auto, credit card, equity loans.
    5. Perform miscellaneous account maintenance on client 's accounts.
    6. Review loan terms with applicants to ensure that applicants understand loan terms/agreement documentation that will be signed.
    7. Offer beneficial credit union products to clients such as investment or insurance services.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Management
Education
Education
Diploma