Senior Agent Resume Samples

A Senior Agent is an experienced person who provides services to guests and visitors who come to the organization for various reasons. A well-written Senior Agent Resume mentions the following core duties and responsibilities – responding to incoming calls, emails and other messages from customers; giving accurate direction and support to the team leaders; identifying problems that arise from operations; making use of proven business techniques; intimating employees about the rules and regulations; serving as a mediator between clients and customers; and undertaking all other tasks as needed.

Successful resumes mention the following skills and abilities – good interpersonal skills, strong conflict resolution skills, ability to multitask, the ability to work in a team, good sense of judgment, good managerial skills; and good knowledge of customer relations. A high school diploma or GED is the minimum educational requirement needed for this role.

Senior Agent Resume example

Senior Agent Resume

Summary : As a successful Manager for 5+ years, acquired the ability to strive in a fast pace environment using superb written and oral communication skills. Enjoy working with people of diverse backgrounds, cultures and professional levels. Also able to identify and resolve problems, remain organized, and work well with little or no supervision.

Skills : Microsoft Word, Outlook, Spreadsheets, HOST Screen, Fax, Switchboard, Typing, Powerpoint.

Description :

    1. Answered member's calls in a timely fashion to achieve 70% service level and less than 5% abandonment rating.
    2. Aided in new hire nesting.
    3. Served as liaison between agents and team leaders.
    4. Provided resolution to team member inquiries related to loan, product, and technical issues.
    5. Acted as primary escalation level for clients and their members.
    6. Assisted the leadership team with initial, and on going training/development of Member Services staff.
    7. Performed other duties as required by the leadership team.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Master Of Arts In Teaching


Jr. Senior Agent Resume

Objective : An upbeat, enthusiastic, and punctual individual with an excellent work ethic, sales and customer service experience, Assisted during new hire nesting. Reviewed calls, completed Quality Assurance evaluation and provide coaching for new hires in nesting.

Skills : Microsoft Office Suite 2013, Microsoft Project, Data Entry, team leadership, time management, task management.

Description :

    1. Operated a mix desk - Sales/Recruiting consultant, provided a vital link between clients and candidates.
    2. Visited clients to build and develop relationships.
    3. Developed a good understanding of client companies, their industry, what they do and their work culture and environment to better service both the clients and talent.
    4. Advertised vacancies by drafting and placing adverts in a wide range of media, for example newspapers, websites, magazines.
    5. Primarily used social media to advertise positions, attract candidates and build relationships with candidates.
    6. Headhunted - identified and approached suitable candidates who were already working.
    7. Used candidate databases to match the right person to the client's staffing needs.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Business Administration


Senior Agent III Resume

Headline : A mid level knowledge of Miscosoft office suite. Clerical is main interest and would like to be a Manager. a hard worker, learn thing fairly quickly and like to get things done and not waste time. Worked in Retail, Hospitality and Finance. Most things from dishwasher to Manager so this helps in learning new positions.

Skills : Microsoft Office Suite, Email, Fax Machine, Copier, Cash Register, Making Deposits, Opening And Closing Store.

Description :

    1. Developed and maintained professional relationships with customers.
    2. Contacted customers expressing interest in short-term lending products and/or company services.
    3. Communicated in an effective and timely manner with customers.
    4. Informed the customer on products available and information required to apply.
    5. Completed a local store match and set an appointment.
    6. Used candidate databases to match the right person to the client's staffing needs.
    7. Received and reviewed applications, managed interviews and tests and created a shortlist of candidates for the client.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Associate In Arts

Senior Agent II Resume

Summary : Goal is to find a company that will allow to use current knowledge and skills in a way that will allow to grow within a company as well as expanding on knowledge and skills to allow for future career opportunities.

Skills : Multi-Tasking, Problem Solving, Microsoft Office, Word, Excel, Access, Publisher, Typing.

Description :

    1. Hired to work for Sirius satellite radio.
    2. Sold subscriptions to Sirius to new car buyers as well as upgrading already existing members to longer terms.
    3. Requested professional references and checked the suitability of applicants before submitting their details to the client.
    4. Received and reviewed applications, managed interviews and tests and created a shortlist of candidates for the client.
    5. Responsible for commercial lines production as well as all life and health products within the agency.
    6. Communicated complex technical information to agents, using written and/or verbal communication.
    7. Scheduled, trained, reviewed work and distributed paperwork flow for customer service representatives.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Diploma In Letters

Senior Agent I Resume

Summary : an upbeat, enthusiastic, and punctual individual with an excellent work ethic, sales and customer service experience, Responsible for commercial lines production as well as all life and health products within the agency.

Skills : Microsoft Office Suite 2013, Microsoft Project, Data Entry, team leadership, time management, task management.

Description :

  • Established knowledge and familiarity with a particular geographical market.
  • Ability to prioritize tasks and work well under pressure and take on big projects on short notice for presentations to private and institutional partners and clients.
  • Answered inbound calls and greet customers with energy and enthusiasm.
  • Placed outbound calls and communicate with energy and enthusiasm to customers.
  • Built lasting relationships with clients, customers, and other call center team members based on trust and reliability.
  • Met department productivity and quality standards.
  • Strived for first call resolution and take true ownership of customer needs and issues.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Business Administration

Assistant Senior Agent Resume

Objective : A self motivated invisible who maintains a high level of professionalism, patience and efficiency to insure the job gets done. Organized to work under pressure while meeting deadlines. Team player, individual contributor, willing to take on new responsibilities, along with challenges, and Strong work ethic.

Skills : Microsoft Office, Wordpress, And Many Others.

Description :

    1. Handled all incoming calls to the store by either assisting the guest or transferring the call to the correct department.
    2. Assisted guests in person, and/or over the phone with the locating of products in our store, or nearby stores.
    3. Assisted in all departments of the store including electronics, customer service, Food Avenue, Clothing and Housewares etc.
    4. Answered and directed incoming calls.
    5. Assisted guests in store and over the phone with locating product.
    6. Offered backup in other departments when needed.
    7. Implemented a Communication Binder for team to ensure daily information was shared between day and evening teams.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Business Management

Associate Senior Agent Resume

Summary : Searching for polite, professional Customer Service Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone.

Skills : Microsoft Office, Phones, Customer Service, Typing.

Description :

    1. Served the individual and small business markets with life, health, disability, Long-Term Care, Medicare, and supplemental products.
    2. Built client base of over 2000 families solely through referral networking.
    3. Constantly in the top 5 monthly in the district.
    4. Achieved the second million in sales.
    5. Achieved the third million in sales all by developing and maintaining an effective sales and marketing plan.
    6. Responsible for collecting balances on defaulted Student loan balances while educating customers on options on financial aid eligibility.
    7. Created and presented Mutual Funds vs Variable Annuities workshop, addressing suitability of investment, tax, and estate analyses in common client .
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Associate's In Business Administration

Assistant Senior Agent I Resume

Summary : Senior Advisor who creatively aids management in financial planning decision making. Follows all policies and procedures to guarantee accuracy and integrity. Motivated Senior Financial Analyst who creates solutions for quantitative risk management. Skilled with the accurate and efficient delivery of time-sensitive risk information. An experienced financial professional with a successful career managing risk, performing due diligence, leading projects and handling time-sensitive, complex transactions.

Skills : Supply Chain & Sourcing, Russian Language, Chinese Language.

Description :

    1. Completed and mailed contracts and policies.
    2. Assigned tasks to associates, set sales quota, and reported to Regional Director directly.
    3. Managed team of five direct reports responsible for on-going product optimization.
    4. Reviewed files, records and other documents to obtain information and respond to requests.
    5. Met existing customers to review current services and expand sales opportunities.
    6. Contacted new and existing customers to discuss how their needs could be met through specific products and services.
    7. Selected the correct products based on customer needs, product specifications and applicable regulations.
    8. Recorded accurate and efficient records in the customer database.
    9. Calculated premiums and established payment methods for sales.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Prelaw

Associate Senior Agent I Resume

Summary : Results-oriented professional with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.

Skills : Health Insurance Agent, Business Development, Program Management, Marketing Strategy, Microsoft Office proficiency, Technical Writing, Management, Advertising, Strategic Analysis.

Description :

    1. Cross-trained and backed up other customer service agents.
    2. Solved unresolved customer issues.
    3. Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
    4. Trained staff on operating procedures and company services.
    5. Utilized superb computer abilities to guide customers calling on the phone through their accounts.
    6. Provided exceptional customer service by ensuring a one call resolution in a friendly, swift and memorable manner.
    7. Acted as a liaison between the agent and client by explaining processes, procedures and directing client issues to correct person or department.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Associate Of Science

Senior Agent Resume

Summary : To bring insurance knowledge and management in both commercial and personal disciplines combined with experience in sales, management, customer service, human resources, and accounting to a challenging and responsible position. Looking for a long-term stable career with an employer that appreciates hard work, continuing education, family, and focus on the bottom line profitability.

Skills : Time Management , Relationship Building And Maintaining, Strong Written And Oral Communication, Researching , Microsoft Office Suite.

Description :

    1. Confered with customers by telephone or in person to provide information about products or services, cancel accounts, or obtain details of complaints.
    2. Checked to ensure that appropriate changes were made to resolve customers' problems.
    3. Refered unresolved customer grievances to designated departments for further investigation.
    4. Completed contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
    5. Checked to ensure that appropriate changes were made to resolve customers' problems.
    6. Checked to ensure that appropriate changes were made to resolve customers' problems.
    7. Reviewed problems and communicated with personnel to obtain information when necessary.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
English