Technical Support Professional Resume Samples

A Technical Support Professional will supervise and maintain the computers and the networks in an organization. Installing and organizing computer operating systems and applications, identifying hardware and software errors, solving the hardware and application glitches, either telephonically or physically are the main roles and responsibilities. This job records the queries of customers and staff to analyze the call logs to determine any essential issues or developments. It is mandatory to test and assess new technology and simultaneously carry out electrical safety instructions on the computer equipment in the organization as per the following written or diagrammatic instructions to set up a technical system or solve any issues.

Predictions are right for these professionals! A candidate must have any certification related to computer science or a bachelor’s degree in information technology or computer science. A Technical Support Professional Resume has some technical skills like communication skills, device troubleshoots, providing solutions to a customer problem, analytical skill, proficiency in the computer, and flexibility.

Technical Support Professional Resume example

Technical Support Professional Resume

Headline : Hard-working professional with over 15 years in Information Technology (IT) ranging from phone and desktop support to managing technical resources in multiple offices as well as managing multiple applications in an Enterprise environment which adds to the ability to quickly tackle difficult issues in a rapidly changing environment.

Skills : Software Support, Technical Documentation, Trouble Shooting.

Description :

    1. Provided technical support by diagnosing, identifying, and isolating problems based upon comments and complaints.
    2. Troubleshot and assisted end-users with various computer hardware and software issues.
    3. Helped to reduce company expenditures by minimizing hardware replacement to less than 5% by performing diagnostic tests to determine if a replacement.
    4. Provided customers with reliable information by memorizing manuals, listening to other calls, asking questions, studying what encouraged customers.
    5. Consistently received high marks on performance evaluations.
    6. Supported various customers, local and remote with Windows 7, 8, Office 2013, Office 365 and other various software and hardware issues.
    7. Accurately tracked issues in ZenDesk Troubleshoot, and repair laptops and desktops. 
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma In Computer Science


Technical Support Professional Resume

Summary : Demonstrated achiever with exceptional knowledge of Help Desk and IT environments.  Extensive knowledge of IT environments and business software packages. Seeking the position of Technical Support Professional.

Skills : Javascript, Problem Resolution, Technical Assistance.

Description :

    1. Supported professional & premier-level support customers in a single-tier call-center, where the only escalation path was to the developers due to a code defect.
    2. Focused on general setup, NT backup, storage-related issues including fault-tolerant implementations, basic network connectivity, low-end blue screen troubleshooting, and gathering problem information.
    3. Provided "Break-fix" Troubleshooting assistance.
    4. Frequently involved in corporate customer critical situations requiring a high level of skill and perseverance to resolve issues in a timely manner.
    5. Resolved over 75% of customer issues on their first call.
    6. Coordinated with other focus area groups and individuals as necessary to address customer needs.
    7. Maintained a network of over 4000+ clients, troubleshooting and monitoring network infrastructure, as well as maintaining network stability. 
            Years of Experience
            Experience
            7-10 Years
            Experience Level
            Level
            Management
            Education
            Education
            A.A.S. In Electronic Technology


            Technical Support Professional Resume

            Headline : To work in a learning and challenging environment, utilizing my skill and knowledge to contribute positively to my personal/corporation growth. Excellent knowledge of applications, hardware, and other equipment associated with operating systems on desktops, laptops, and handheld devices.

            Skills : Software Support, Java, Unix, Problem Resolution.

            Description :

              1. Provided step-by-step computer telephone support.
              2. Troubleshot and assisted end-users with various computer hardware and software issues.
              3. Actively listened to concerns of customers to assist in proper troubleshooting steps of devices by following company policies.
              4. Properly notated customer issues. 
              5. Handled inbound and outbound customer calls for technical support and functioned as a Customer Support Professional mentoring agent. 
              6. Installed software, configure and test customer PC's, analyze functionality.
              7. Worked closely and effectively with customers to replaced/repaired defective software.
                Years of Experience
                Experience
                5-7 Years
                Experience Level
                Level
                Executive
                Education
                Education
                BS In Software Engineering

                Technical Support Professional Resume

                Summary : Seeking a competitive and challenging career allowing me to utilize my training and experience to grow. Knowledge of hardware technologies, such as Enterprise network switching, NAS DAS SAN storage solutions, Wireless networking, Firewalls.

                Skills : Technical Assistance, Html, SQL, In-depth knowledge of hardware, and software.

                Description :

                  1. Instructed end-users regarding computer literacy.
                  2. Provided business-clients with efficient support through phone calls.
                  3. Diagnosed and repaired internet service.
                  4. Provided backup and recovery of critical data.
                  5. Configured software applications, operating systems, administration, and network monitoring.
                  6. Provided technical support in a rapid-paced call center environment for a major computer hardware manufacturer and software developer.
                  7. Used a variety of tools and resources to help customers with issues pertaining to billing and account management, hardware, and software.
                          Years of Experience
                          Experience
                          10+ Years
                          Experience Level
                          Level
                          Senior
                          Education
                          Education
                          BS

                          Technical Support Professional Resume

                          Summary : Seeking a challenging and responsible position where my skills and experience can be utilized with potential for growth. Extensive experience with software application support; LexisNexis, CloudNine, or other eDiscovery platform product experience a plus.

                          Skills : IT Skills, Organizational Skills, Strong Customer Service.

                          Description :

                            1. Updated customer accounts with data and any notes pertaining to their call.
                            2. Kept daily records of all calls received and issues solved.
                            3. Provided phone support to customers for MS Windows Vista, focused on installation and assisting users with using the new systems in Windows Vista. 
                            4. Provided hardware and software technical support for Gateway users nationwide, resolving 30-60 customer issues per day.
                            5. Performed duties of Technical Advisor as needed. 
                            6. Provided Inbound technical support calls dealing with notebook computer issues, both hardware and software related.
                            7. Provided exemplary telephone support to resolve customer issues and inquiries.
                                Years of Experience
                                Experience
                                10+ Years
                                Experience Level
                                Level
                                Senior
                                Education
                                Education
                                GED

                                Technical Support Professional Resume

                                Summary : To obtain the position of Technical Support Professional. Ability to carry out multiple projects in a fast-paced environment often with short notice and few instructions, while maintaining an emphasis on quality.

                                Skills : Ability to work well with people, Strong Communications skills, Excellent organizational skills.

                                Description :

                                  1. Applied comprehensive knowledge of products, systems, and procedures to evaluate and resolve complex technical issues.
                                  2. Continuously achieved high customer satisfaction and first call resolution within specified service levels while demonstrating the accurate product.
                                  3. Tracked, documented, and retrieved information in call, service, and ticketing databases. 
                                  4. Provided continuous technical support via telephone and email for Sirius Satellite Radio electronics.
                                  5. Employed a high level of interpersonal and communication skills to identify the level of technical knowledge of the customer and adjust technical communications to solve the customer's problems.
                                  6. Achieved average handle time, resolution, and customer satisfaction.
                                  7. Logged all incoming calls and accurately complete case notes. 
                                          Years of Experience
                                          Experience
                                          10+ Years
                                          Experience Level
                                          Level
                                          Senior
                                          Education
                                          Education
                                          Computer Science

                                          Technical Support Professional Resume

                                          Headline : Detail-oriented Technical Support Professional with 12 years of experience diagnosing and resolving PC issues. Advanced knowledge of Windows 2000, Microsoft Outlook Exchange email, and Internet access.

                                          Skills : Microsoft Office Suite, Technical Support, Customer Service.

                                          Description :

                                            1. Provided over the phone technical support for a global leader in entertainment hardware and software.
                                            2. Assisted callers with technical support in areas such as billing, networking, and overall customer satisfaction.
                                            3. Maintained a professional level of communication with co-workers and supervisors. 
                                            4. Discussed available options for customers.
                                            5. Provided callbacks to make sure issues were solved.
                                            6. Provided superior, professional technical support for inbound client calls for a call center.
                                            7. Identified steps to resolve client problems by use of trouble-shooting techniques and remote tests until the issue was remedied.
                                            Years of Experience
                                            Experience
                                            5-7 Years
                                            Experience Level
                                            Level
                                            Executive
                                            Education
                                            Education
                                            AAS In Business Administration

                                            Technical Support Professional Resume

                                            Headline : Motivated and highly productive Technical Support Professional with a research background. Detail-oriented with strong skills in multi-tasking and efficient management of day-to-day office operations. Adept at building and maintaining effective working relationships with co-workers and clients through outstanding interpersonal skills.

                                            Skills : Exemplary Word and Excel knowledge, Exceptional multi-tasking, Good Communication SKills.

                                            Description :

                                              1. Escalated irresolvable technical issues and customer concerns to Tier II and management. 
                                              2. Provided remote troubleshooting and analysis assistance for installation (or reinstallation), usage and configuration questions.
                                              3. Demonstrated excellent oral and written communication skills, soft skills, and technical skills that contribute to client satisfaction.
                                              4. Collaborated with other support centers and business units to provide seamless problem resolution.
                                              5. Responded to general usage and operation questions.
                                              6. Identified problem and resolution. 
                                              7. Reviewed diagnostic information to assist in the isolation of a problem cause.
                                                    Years of Experience
                                                    Experience
                                                    5-7 Years
                                                    Experience Level
                                                    Level
                                                    Executive
                                                    Education
                                                    Education
                                                    Business Administration

                                                    Technical Support Professional Resume

                                                    Objective : Highly qualified Technical Support Professional with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.

                                                    Skills : Troubleshoot, Critical Thinking, Linux.

                                                    Description :

                                                      1. Resolved problems and known defects.
                                                      2. Identified suspected defects and engaged development teams to assist in resolution.
                                                      3. Assisted with the documentation of the supported products.
                                                      4. Diagnosed and resolved software issues caused by varied and unique environments.
                                                      5. Provided calm guidance and expert assistance in using the products we provide.
                                                      6. Documented conversations and issues in a succinct and detailed manner.
                                                      7. Applied standard approved diagnostic utilities to aid in troubleshooting.
                                                                            Years of Experience
                                                                            Experience
                                                                            2-5 Years
                                                                            Experience Level
                                                                            Level
                                                                            Junior
                                                                            Education
                                                                            Education
                                                                            Computer Science

                                                                            Technical Support Professional Resume

                                                                            Summary : Over 14 years of total experience in IT Infrastructure, Systems Administration, DevOps, and Solutions Architect with extraordinary scripting and automation skills. Seeking the position of Technical Support Professional.

                                                                            Skills : IT Skills, Customer Service, Office Administration, Managerial SKills.

                                                                            Description :

                                                                              1. Suggested changes for product enhancement and correction. 
                                                                              2. Encouraged customer feedback and share with department leadership, to ensure the continuous quality improvement of services.
                                                                              3. Ability to assess customers' support needs through phone, email, and in-person contact.
                                                                              4. Used IT service management system to document, categorize, prioritize, and communicate customer incidents and service requests within the department and with customers.
                                                                              5. Provided complete solutions and escalate requests to appropriate team members or third-party vendors as needed to resolve customer incidents and requests.
                                                                              6. Empowered customer independence by encouraging the use of Service Desk knowledgebase, online training, vendor-specific materials, and other self-help resources.
                                                                              7. Implemented decisive action appropriate to the role.
                                                                              Years of Experience
                                                                              Experience
                                                                              7-10 Years
                                                                              Experience Level
                                                                              Level
                                                                              Management
                                                                              Education
                                                                              Education
                                                                              Certificate In Business Calculations