Technical Support Lead Resume Samples

As a Technical Support Lead, the professional will provide the needed assistance and guidance to the engineering team members. Common duties listed on the Technical Support Lead Resume include the following – identifying training needs, overseeing day-to-day operations, preparing reports, assessing personnel performance, implementing company procedures, inspiring and managing technicians, launching policies and procedures to enhance response time, and training team members to optimize revenue and accomplish targets.

The ideal candidate for this role must denote technical skills and the following skills as well – experience in systems administration; technical knowledge, analytical and quantitative skills; and the ability to deliver effective solutions to various technical issues. Technical support leads should embrace a degree in the related field and possess several years of experience. Additional qualifications will be an added asset.

Technical Support Lead Resume example

Technical Support Lead Resume

Summary : Hard working and dedicated individual excelling at adjusting to fluid situations. Excellent working team environments, yet very capable where little supervision required. Results-focused and recognized leader lauded by management for delivering the highest levels of customer service with diligent follow-up.

Skills :  Multinet, Microsoft System Center Configuration Manager, Data Innovations Lab Middleware, Business Objects, FileMan, ConsoleWorks, Oracle Application Server 10g, CA ARCserve. JIRA, GitHub, Windows 95, Windows.

Description :

    1. Responsible for Customer services  and Answer phones.
    2. Troubleshot game and software.
    3. Recorded phone representatives call numbers (call times, call backs, wrap times, etc.).
    4. Reviewed phone representative's incidents that have been entered in each day.
    5. Contacted customers who have called and left a message with the wrong department and then assist them with the issue they're having.
    6. Worked as support lead in this project.
    7. Done off-shore co-ordination for enhancement or new Development.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
BS In Media Arts & Animation


Sr. Technical Support Lead Resume

Headline : Having 15+ years of experience in IT industry in which 13 years of experience Data warehousing environment. Strong knowledge Data Warehouse concepts, ETL, OLAP,MOLAP, Business Process Analysis,Dimensional Data Modelling. Experience in ETL development using Informatica Power Centre  and developed Informatica mappings.

Skills : Oracle Forms, Business Objects, Oracle PL/SQL, Informatica,.

Description :

    1. Automated meter reading and submission process, eliminating manual steps involved  collecting reporting meter reads ensuring accurate invoices.
    2. Actionable Supplies Management - simple, automated way of estimating when toner and ink will be required.
    3. Performed high level troubleshooting provide solutions to escalated technical problems for customers.
    4. Acted as the Technical Support Team representative in Product Development meetings.
    5. Brought up-to-date technical information to the Technical Support Team from Engineering.
    6. Installed machines in client location and those machines connected remotely to the Xerox DCS (Device Centric service) server.
    7. Automated supply replenishment group and field Engineers for Machine data analysis which is also used by Engineering group diagnose.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Engineering In Electronics And Communication


Jr. Technical Support Lead Resume

Summary : Have over ten years of experience with customer service and technical support retail, manufacturing, technology industries. Motivated leader with strong organizational and prioritization abilities. Areas of expertise Include the use of power equipment, customer and management skills as well as general warehouse duties.

Skills : Help Desk Support, Customer Service, Specializing In Dealing With Irate Customers And Technical Support.

Description :

    1. Developed administrative scripts to facilitate systems administration tasks.
    2. Monitored and implemented clinical interface and middle ware systems.
    3. Performed data mining for support of population health initiatives.
    4. Ensured system security of servers, databases, clients and clinical applications by maintaining access control lists, developing account creation policies and performing audits.
    5. Helped solve advanced technical issues for internal and external customers, and provide an interface between engineering and customer facing teams for questions and issues regarding RTI products.
    6. Provided customer focused input/feedback to the RTI New Product Development process.
    7. Developed and deliver product related training to customers.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Graphic Design

Asst. Technical Support Lead Resume

Objective : Over 10 years experience maintaining, administrating supporting enterprise databases, applications, servers hardware. Developed expertise critical application integration administration. Developed methods to improve processes increase efficiency of information technology applications. Recognized for excellent customer service.

Skills : OpenVMS, Linux, Windows Server, Windows Workstation, InterSystems Cache, Oracle Database 10g, SQL Server, SQL, UNIX, IIS.

Description :

    1. Developed, Enhancement and delivery of web/batch application based.
    2. Develop Oracle query based on the business needs.
    3. Administered, maintained support critical clinical information technology electronic medical record systems.
    4. Mentored, trained and supported employees across world as  member of the Knowledge.
    5. Administered multiple multi-node OpenVMS clusters.
    6. Administered electronic medical record system a medical informatics database.
    7. Managed software deployment systems integration projects.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelors

Associate. Technical Support Lead Resume

Objective : Specific objective is to assure that knowledge experience can best utilized by employer, to benefit of company's objective and goals. Well versed in all aspects of production including quality improvement, inventory management, machine operation and safety programs.


Skills : Actimize Developer, UNIX Shell Scripting, Java Developer, Oracle.

Description :

    1. Coordinated projects guided greater onsite team planning activities through resource utilization  status tracking.
    2. Created base-line workstation images containing all necessary COTS software that complies with DOS security requirements while utilizing Symantec Norton Ghost 12 to image workstations and ensure agency standards were met.
    3. Served as  Liaison between Office Services Global Information Technology to assess structural changes to data center.
    4. Changed and/or reset passwords and unlocked user accounts through active directory within the Windows Server 2003 environment.
    5. Performed troubleshooting of problems in hardware, software, and peripherals Installed, integrated, and supported desktop and server technologies.
    6. Created reporting tools for Management on all tickets assigned to the team.
    7. Responsible for Validating and maintain the accessibility and performance of the application.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Junior
Education
Education
Bachelor's In Civil Engineering

Technical Support Lead III Resume

Summary : Accomplished and results-driven executive with proven track record of leading organizations creation of new products services that increase profitability, expand customer base propel annual sales of 100+ million. Accountable for driving profitability managing profit loss success for budgets of over $50 million and up to 350 staff.

Skills : Network Administration, Quality Assurance, Technical Support, Technical Support, Computer, Microsoft Windows, Linux.

Description :

    1. Implemented project management practices that result in successful project delivery, working with client in determining desired outcomes, status, approaches.
    2. Responsible for planned integration at application level interacting with client.
    3. Ensured good practices in standard methodologies and processes are used to deliver integrated solution(s).
    4. Managed authentication, verification, configuration and deployment projects on Corporate and remote PC's.
    5. Responsible for the operating activities of onsite technical team.
    6. Developed and maintained plans, policies, and procedures for operating client related activities.
    7. Served as Level III IT Team PM  managing  team of technicians (levels I, II and III).
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Computer Applications

Technical Support Lead II Resume

Summary : Accomplished results-driven executive with proven track record of leading organizations creation of new products and services that increase profitability, expand customer base propel annual sales of 100+ million

Skills : Network Administration, Quality Assurance, Technical Support, Technical Support, Computer, Microsoft Windows, Linux.

Description :

    1. In took, reviewed, organized, delegated incoming tickets,  guided staff in resolving issues in timely, thorough manner to ensure ongoing system access, user productivity, and customer satisfaction.
    2. Managed  analyze support tickets, identify themes  trends,  make recommendations to management on software improvements and enhancements.
    3. Performed server maintenance manage internal Customer Management System.
    4. Worked with multiple virtualization software programs (Citrix XenCenter, ESXI vSphere); utilize Salesforce  manage support tickets.
    5. Delivered innovative and state-of-the-art online learning solutions to some of the world's largest higher education institutions.
    6. Provided technical analysis associated with identification, prioritization resolution of reported system issues and anomalies.
    7. Supported global network of PC's, documenting  reporting issues, involving support towers as needed.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
- 1982(Orange Coast College - Costa Mesa, CA)

Technical Support Lead I Resume

Summary : Over 15 years' experience Computer Hardware development, system hardwaresoftware maintenance integrated component diagnostics Residential, Commercial Industrial Electrical Installation Maintenance Problem-solving trouble-shooting Planning implementation of PM (preventative maintenance) processes and procedures avoid Failure facilities resources.

Skills : Field Service Technician.

Description :

    1. Managed hardware maintenance, installation, support and inventory of all company assets including software applications.
    2. Reviewed configuration of desktops and servers to meet implementation requirements.
    3. Traveled to client sites to help with installs, deployment, and troubleshooting.
    4. Installed and troubleshooting of printers on a print server and preparing print server to host clients.
    5. Provided dedicated, technical support to international customers of this producer of educational software interactive learning solutions.
    6. Dedicated each day to ensuring all institutions, instructors, students can access learning materials.
    7. Trained, motivated, and supervised team of junior technical support associates in all Help Desk and technical support operations.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor Of Science In Computer Science

Lead Technical Support Lead Resume

Objective : Seeking position that will utilize extensive knowledge successful experience troubleshooting, planning, oversight, organization follow-through field of information technology.

Skills : Active Directory (10+ years), Microsoft office (10+.

Description :

    1. Provided professional and Executive technical support, troubleshooting diagnosing hardware software problems, on Windows XP Windows 7 operating systems, Mac's, IPhones, IPads, desktops, laptops, WAN, LAN connected devices, remote apps.
    2. Supported all aspects of system upgrades including Information Assurance Vulnerability Alerts (IAVA).
    3. Assisted the Military Health System (MHS) software engineers.
    4. Standardized, created and maintained SLA documentation for software deployment, desk side support and network security.
    5. Consulted with departmental managers to develop technical solutions consistent with organizational objectives.
    6. Displayed strong customer service  communication skills to effectively deal with all aspects of IT support.
    7. Created and maintained user accounts thru Active Directory and Exchange, ensuring company wide security.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Computer Applications & Networks

Technical Support Lead Resume

Headline : Over 15+ years of IT experience that spans wide variety of support areas including system/server administration, configuration management, information assurance.

Skills : System Administration, IAVA Scanning And Patching, Configuration Management, Troubleshooting, Hardware, Healthcare IT, Vulnerability Assessment And Remediation.

Description :

    1. Provided front line support and/or system administration to end users for PC, server or mainframe applications and hardware including database management systems, Microsoft Server 2003, Microsoft System Center Configuration Manager (SCCM), Microsoft Active Directory.
    2. Provided technical support by performing installation, repair, and preventative maintenance of personal computer and related software/hardware.
    3. Performed analysis maintenance various computer, communications network systems to include installation and/or troubleshooting of operating systems, application software, network and/or computer hardware.
    4. Interacted with network services, software systems engineering or applications development to provide and/or assist in service restoration.
    5. Provided research and supports technical documentation  installation procedures.
    6. Supported overall integration of system hardware and software maintain functionality and performance in a predefined environment.
    7. Perfomed routine system administration ensure system availability performance; these systems include Composite Health Care System (CHCS), AHLTA  Data Innovations Instrument Manager (DII).
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Master Of Science In Information Technology, Concentration Security Management Specialization