Technical Support Coordinator Resume
Headline : Experienced IT professional who can combine creativity, communication skills, and experience to fit the needs of the company.
Skills : Microsoft Office, Technical Skills.
Description :
- Scheduled technical department's daily activities and programmed telephone systems.
- Worked in the field, providing technical support and training to business telephone customers.
- Led weekly meetings with sales representatives, liaisons, and technicians, delegating responsibilities to each.
- Maintained schedule of all system cutovers, installs, and repairs.
- Met personally with business customers and programmed Norstar phone systems to their specifications.
- Led training seminars for customers, educating them on the use of phone systems and features.
- Charged of dispatching technicians, performing internal troubleshooting, and communicating results to customers.
Experience
5-7 Years
Level
Executive
Education
BS
Technical Support Coordinator II Resume
Headline : Seeking a billing coordinator position, where demonstrated accounts payable, organization, and timeliness skills can be fully utilized.
Skills : Microsoft Office, Data Entry, Customer Service Skills.
Description :
- Provided tier 1 level support, walking the caller through triage and problem resolution.
- Performed troubleshooting of hardware and software issues and identified network/application issues.
- Provided detailed information on how to set up/configure data and voice products.
- Verified provisioning and diagnose device or Network issues.
- Performed troubleshooting of PC Operating systems, specifically Device Manager and TCP/IP configuration.
- Administered department tools and on-line resources such as Knowledge Base and ShareBuilder for customer resolution.
- Generated Remedy trouble tickets and routed them to the appropriate department or technician for resolution.
Experience
5-7 Years
Level
Executive
Education
Networking
Technical Support Coordinator/Analyst Resume
Headline : An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues, and win customer loyalty.
Skills : Customer Service, Customer Service, Retail, Warehouse.
Description :
- Delivered service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.
- Interacted with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Gathered customer's information and determine the issue by evaluating and analyzing the symptoms.
- Diagnosed and resolved technical hardware and software issues involving internet connectivity, email clients.
- Researched required information using available resources.
- Identified and escalate priority issues per Client specifications. Redirect problems to an appropriate resource.
- Verified provisioning and diagnose device or Network issues.
Experience
5-7 Years
Level
Consultant
Education
AA
Technical Support Coordinator III Resume
Summary : Collaborated with field technicians and store managers to resolve networking and telephone problems within a Cisco environment.
Skills : Proficient in Microsoft Word, PowerPoint. Microsoft Access and Excel.
Description :
- Managed client accounts to ensure accuracy. Process client orders received by telephone, fax, and EDI.
- Processed incoming product orders into the SAP system. Provide weekly/monthly reports on open orders.
- Managed warranty support cases and data input in CRM (SalesForce.) Coordinated inventory requirements for field service technicians.
- Responded to client inquiries regarding product purchase information (pricing, availability, delivery dates, shipping, product returns, credits, and collections).
- Researched and resolved billing issues and shipping discrepancies.
- Partnered with the Logistics Team and contact customers to arrange for delivery of medical products.
- Evaluated customer's concerns and resolve problems to customer satisfaction.
Experience
10+ Years
Level
Senior
Education
Business
Sr. Technical Support Coordinator Resume
Summary : Dedicated, performance-driven IT Professional with over ten years of experience looking to leverage extensive background in customer support, effective verbal, and written communication skills.
Skills : Financial, Microsoft Office, Billing, Insurance, Customer Service.
Description :
- Consistently provided world-class customer service to resolve product issues for internal and external voice and data customers.
- Delivered technical troubleshooting and leadership expertise required to recover from complex network problems.
- Provided escalation services in support of customer device and application systems.
- Worked with customers to troubleshoot and resolve complex problems and product issues.
- Provided documented in-depth technical solutions and training for customers.
- Proactively advised the customer on network management best practices.
- Utilized a wide variety of testing equipment, diagnostic tools, and techniques to resolve problems.
Experience
10+ Years
Level
Senior
Education
Bachelor Of Science
Technical Support Coordinator/Representative Resume
Summary : Experienced Executive Assistant, Office Manager, Events Planner, and IT Professional Superior customer service skills, known for the ability to connect with anyone and everyone.
Skills : Writing, Customer Service, Event Planning, Microsoft.
Description :
- Developed help desk policies and procedures.
- Covered the help desk approximately of the time, providing tech support to employees via telephone and email.
- Addressed approximately of the incoming incidents, and triaged the rest to staff members in IT groups.
- Trained, developed, and mentored all-new help desk, staff members.
- Created exception and accomplishment reports for the Office of the CIO.
- Developed a web-based service management system for use by the entire organization, including sites in St.
- Built from the ground up, using BMC Remedy Action Request System.
Experience
10+ Years
Level
Senior
Education
Mathematics
Technical Support Coordinator/Executive Resume
Headline : An Accomplished business professional with over 10 years' experience in customer service support, earning a solid reputation for productivity.
Skills : Microsoft Office, Excel, Remedy.
Description :
- Problem solved issues with technical support and customer service inquiries.
- Processed inbound calls for technical support as well as customer service inquiries.
- Responsible for selling and offering various wireless products and cell phone services to customers.
- Processed equipment orders for customers requesting upgrades or needing phone replacements.
- Performed Tier I and Tier II troubleshooting for equipment, data, and network issues, providing technical support for global service customers.
- Troubleshoot equipment and processed replacement devices.
- Resolved escalated issues to retain customers and meet the needs of the business.
Experience
5-7 Years
Level
Executive
Education
Associates In Business
Lead Technical Support Coordinator Resume
Headline : A Customer Service Supervisor in an organization that strongly believes in, and promotes team spirit among its employees so that they share their innovative ideas.
Skills : Technical Skills, Data Entry.
Description :
- Maintained systems, elements, and platform applications. Updates daily logs with site-specific information.
- Composed clear and concise reports for system documentation. Participates in cross-functional projects as scheduled.
- Reviewed and provides tier2 support for Remedy Tickets Responds to and diagnoses problems through discussion with users.
- Processed through which problems are controlled which includes: problem recognition, research, isolation, resolution, and follow-up steps.
- Adhered to the process of Remedy tickets and serves as a focal point and follows up to customer concerns.
- Assisted with Lotus Notes, Lotus suite, Novel, Windows 98, 95 NT, Client access for the AS400, and Checkpoint firewall.
- Performed work on the AS400 to set up print jobs, make labels, move jobs around, and other things pertaining to AS400n.
Experience
5-7 Years
Level
Executive
Education
AA
Associate Technical Support Coordinator Resume
Headline : Experienced Professional seeking to fill a position that will enable to utilize strong technical, managerial, negotiation, and customer service background.
Skills : Management Skills, Technical Skills.
Description :
- Assisted with billing questions, price plan changes, and feature changes using ACSS.
- Handled a high influx of inbound calls within a dynamic call center environment.
- Managed multiple priorities and maintained effective results in a quota-driven workplace.
- Delivered world-class customer service by building customer satisfaction and loyalty.
- Provided effective and timely resolution of a range of customer inquiries. Strive for the first-call resolution of customer issues.
- Completed ongoing training to stay abreast of product, service, and policy changes.
- Cooperated tone with both customers and coworkers.
Experience
5-7 Years
Level
Consultant
Education
BS
Asst. Technical Support Coordinator Resume
Headline : Highly motivated bilingual professional experience with monitoring, coaching, and developing employees to achieve company objectives.
Skills : Technical Skills, Customer Service.
Description :
- Researched and resolved complex inquiries regarding wireless equipment.
- Supported a variety of departments including Customer Care, Customer Financial Services, and Retail Sales/Activations.
- Troubleshoot and communicate technical answers clearly and concisely.
- Resolved all customer issues and follow-up when appropriate.
- Proficient with multiple system applications for billing, provisioning, and the submission of trouble-tickets.
- Resolved Tier 1 and Tier 2 voice and data issues on all VZW products and services.
- Surpassed all company and departmental performance goals and measurements.
Experience
5-7 Years
Level
Executive
Education
BS
Technical Support Coordinator/Technician Resume
Headline : Planning and coordinating Telecommunications knowledge Microsoft Office applications Detail-oriented professional with strong technical skills.
Skills : Microsoft Office, Customer Service, Telecommunications, Telephone Skills.
Description :
- Achieved performing and leading status within Verizon Wireless requirements as well as achieved passing ratings from Customer Surveys.
- Provided technical support for customers for voice and data products.
- Troubleshot cell phone, mobile broadband products, Verizon Wireless services, and network issues.
- Negotiated and resolved conflicts for consumer accounts.
- Assisted customers with resolutions through escalated situations.
- Responsible for creating account id on the firewall. Set up printer for the network, using the LPR ports.
- Led installer of all software on the PC and set permissions for ID for Lotus Notes.
Experience
5-7 Years
Level
Executive
Education
Environmental
Technical Support Coordinator Resume
Headline : Experience in a corporate environment. Experienced Project Management Professional and Senior Provisioner with a highly-successful track record in the design.
Skills : Management Skills, MS-Excel, Data Entry.
Description :
- Answered HOTLINE by diagnosing and routing inbound calls for technical support.
- Identified SR's in resolve, call back, and/or monitoring status which requires follow up.
- Provided weekly report to 3rd shift of any SR's which require follow up.
- Emailed all hotline reports to customers as assigned by 3rd shift.
- Coordinated warranty work and warranty parts replacement.
- Provided lists and pricing for recommended spare parts. Estimated costs and generate Hotline proposals.
- Qualified devices for replacement under the warranty process. Identified network and application issues.
Experience
5-7 Years
Level
Executive
Education
BS