Technical Support Coordinator Resume Samples

A Technical Support Coordinator will help to monitor and maintain the company’s computer system and networks. Acting as the first point of contact for all technical assistance, the individual performs all the duties mentioned on the Technical Support Coordinator Resume – working with customers and identifying computer problems, resolving issues by providing effective solutions, logging and keeping record of all customer and employee’s queries, analyzing call logs to spot underlying problems, updating self-help documents so that the customers or employees can solve the problems on their own, testing and fixing faulty equipment and working with field engineers so fix serious problems.

Many employers will be looking for skills like – the ability to assess the knowledge level of customers and employees, up-to-date technical knowledge, a deep understanding of the software and equipment being used, record-keeping skills and strong customer care skills and the ability to deal with difficult callers. The minimum requirement includes a high school diploma with relevant professional certification.

 

Technical Support Coordinator Resume example

Technical Support Coordinator Resume

Headline : A qualified and experienced IT professional who can combine creativity, communication skills and experience to fit the needs of company. To bring immediate productivity with experience in Networking, Systems Administration.

Skills : Microsoft Office, Technical Skills.

Description :

    1. Scheduled technical department's daily activities and programmed telephone systems.
    2. Worked in field, providing technical support and training to business telephone customers.
    3. Led weekly meetings with sales representatives, liaisons, and technicians, delegating responsibilities to each.
    4. Maintained schedule of all system cutovers, installs, and repairs.
    5. Met personally with business customers and programmed Norstar phone systems to their specifications.
    6. Led training seminars for customers, educating them on use of phone system and features.
    7. Primary assessor for customer troubles, in charge of dispatching technicians, performing internal troubleshooting, and communicating results to customers.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BS


Technical Support Coordinator II Resume

Headline : Seeking a billing coordinator position, where demonstrated accounts payable, organization, and timeliness skills can be fully utilized.

Skills : Microsoft Office, Data Entry, Customer Service Skills.

Description :

    1. Provided tier 1 level support, walking the caller through triage and problem resolution.
    2. Performed troubleshooting of hardware and software issues and identified network/application issues.
    3. Provided detailed information on how to set up/configure data and voice products.
    4. Verified provisioning and diagnose device or Network issues.
    5. Performed troubleshooting of PC Operating systems, specifically Device Manager and TCP/IP configuration.
    6. Administrative department tools and on-line resources such as Knowledge Base and ShareBuilder for customer resolution.
    7. Generated Remedy trouble tickets and routed them to the appropriate department or technician for resolution.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Networking


Technical Support Coordinator/Analyst Resume

Headline : An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Experience providing customer support in busy call center environments.

Skills : Customer Service, Customer Service, Retail, Warehouse.

Description :

    1. Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.
    2. Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
    3. Gather customer's information and determine the issue by evaluating and analyzing the symptoms.
    4. Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients.
    5. Research required information using available resources.
    6. Identify and escalate priority issues per Client specifications. Redirect problems to an appropriate resource.
    7. Verify provisioning and diagnose device or Network issues.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Consultant
Education
Education
AA

Technical Support Coordinator III Resume

Summary : Collaborated with field technicians and store managers to resolve networking and telephone problems within a Cisco environment. Offered technical support and repair services to customers in their homes.

Skills : Proficient in Microsoft Word, PowerPoint. Microsoft Access and Excel.

Description :

    1. Manage client accounts to ensure accuracy. Process client orders received by telephone, fax, and EDI.
    2. Processed incoming product orders into the SAP system. Provide weekly/monthly reports on open orders.
    3. Manage warranty support cases and data input in CRM (SalesForce.) Coordinated inventory requirements for field service technicians.
    4. Respond to client inquiries regarding product purchase information (pricing, availability, delivery dates, shipping, product returns, credits, and collections).
    5. Research and resolve billing issues and shipping discrepancies.
    6. Partner with Logistics Team and contact customers to arrange for delivery of medical products.
    7. Evaluate customer's concerns and resolve problems to customer satisfaction.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Business

Sr. Technical Support Coordinator Resume

Summary : Dedicated, performance-driven IT Professional with over ten years of experience looking to leverage extensive background in customer support, effective verbal and written communication skills.

Skills : Financial, Microsoft Office, Billing, Insurance, Customer Service.

Description :

    1. Consistently provided world-class customer service to resolve product issues for internal and external voice and data customer.
    2. Delivered technical troubleshooting and leadership expertise required to recover from complex network problems.
    3. Provided escalation services in support to customer device and application systems.
    4. Worked with customers to troubleshoot and resolve complex problems and product issues.
    5. Provided documented in-depth technical solutions and training for customers.
    6. Proactively advised customer on network management best practices.
    7. Utilized a wide variety of texting equipment, diagnostic tools, and techniques to resolve problems.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Bachelor Of Science

Technical Support Coordinator/Representative Resume

Summary : Experienced Executive Assistant, Office Manager, Events Planner and IT Professional Superior customer service skills, known for ability to connect with anyone and everyone Excellent verbal and written communications skills.

Skills : Writing, Customer Service, Event Planning, Microsoft.

Description :

    1. Developed help desk policies and procedures.
    2. Covered the help desk approximately 60% of the time, providing tech support to employees via telephone and email.
    3. Addressed approximately 40% of the incoming incidents, and triaged the rest to staff members in IT groups, Broadcast Engineering, and Facilities.
    4. Trained, developed and mentored all-new help desk staff members.
    5. Created exception and accomplishment reports for the Office of the CIO.
    6. Developed a web-based service management system for use by the entire organization, including sites in St.
    7. Built from the ground up, using BMC Remedy Action Request System.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Mathematics

Technical Support Coordinator/Executive Resume

Headline : An Accomplished business professional with over 10 years' experience in customer service support, earning a solid reputation for productivity, complex problem resolution, and professionalism.

Skills : Microsoft Office, Excel, Remedy.

Description :

    1. Problem solved issues with technical support and customer service inquiries.
    2. Processed inbound calls for technical support as well as customer service inquiries.
    3. Responsible for selling and offering various wireless products and cell phone services to customers.
    4. Processed equipment orders for customers requesting upgrades or needing phone replacements.
    5. Performed Tier I and Tier II trouble shooting for equipment, data, and network issues, providing technical support for global service customers.
    6. Troubleshot equipment and processed replacement devices.
    7. Resolved escalated issues to retain customers and meet the needs of the business.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Associates In Business

Lead Technical Support Coordinator Resume

Headline : A Customer Service Supervisor in an organization which strongly believes in, and promotes team spirit among its employees so that they share their innovative ideas and devise winning strategies for the company.

Skills : Technical Skills, Data Entry.

Description :

    1. Maintains systems, elements, and platform applications. Updates daily logs with site-specific information.
    2. Composes clear and concise reports for system documentation. Participates in cross-functional projects as scheduled.
    3. Reviews and provides tier2 support for Remedy Tickets Responds to and diagnoses problems through discussion with users.
    4. The timely process through which problems are controlled which includes: problem recognition, research, isolation, resolution, and follow-up steps.
    5. Adheres to the process of Remedy tickets and serves as a focal point and follows up to customer concerns.
    6. Assisted with Lotus Notes, Lotus suite, Novel, Windows 98, 95 NT, Client access for the AS400, and Checkpoint firewall.
    7. Performing work on the AS400 to set up print jobs, make labels, move jobs around and other things pertaining to AS400n.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
AA

Associate Technical Support Coordinator Resume

Headline : Experienced Professional seeking to fill a position that will enable to utilize strong technical, managerial, negotiation and customer service background.

Skills : Management Skills, Technical Skills.

Description :

    1. Assist with billing questions, price plan changes and feature changes using ACSS.
    2. Handle a high influx of inbound calls within a dynamic call center environment.
    3. Manage multiple priorities and maintained effective results in a quota-driven workplace.
    4. Deliver world-class customer service by building customer satisfaction and loyalty.
    5. Provide effective and timely resolution of a range of customer inquiries. Strive for the first-call resolution of customer issues.
    6. Complete ongoing training to stay abreast of product, service and policy changes.
    7. Strike a positive and cooperative tone with both customers and coworkers.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Consultant
Education
Education
BS

Asst. Technical Support Coordinator Resume

Headline : Highly motivated bilingual professional experience with monitoring, coaching and developing employees to achieve company objectives. Proven track record with management of employee performance.

Skills : Technical Skills, Customer Service.

Description :

    1. Researched and resolved complex inquiries regarding wireless equipment.
    2. Supported a variety of departments including Customer Care, Customer Financial Services, and Retail Sales/Activations.
    3. Troubleshoot and communicate technical answers clearly and concisely.
    4. Accountability for and resolve all customer issues and follow-up when appropriate.
    5. Proficient with multiple system applications for billing, provisioning, and the submission of trouble-tickets.
    6. Resolved Tier 1 and Tier 2 voice and data issues on all VZW products and services.
    7. Surpassed all company and departmental performance goals and measurements.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BS

Technical Support Coordinator/Technician Resume

Headline : Planning and coordinating Telecommunications knowledge Microsoft Office applications Detail-oriented professional with strong technical skills and the ability to learn concepts quickly.

Skills : Microsoft Office, Customer Service, Telecommunications, Telephone Skills.

Description :

    1. Achieved performing and leading status within Verizon Wireless requirements as well as achieved passing ratings from Customer Surveys.
    2. Provided technical support for customers for voice and data products.
    3. Troubleshoot cell phone, mobile broadband products, Verizon Wireless services, and network issues.
    4. Negotiated and resolved conflicts for consumer accounts.
    5. Assisted customers with resolutions through escalated situations.
    6. Responsible for creating account id on the firewall. Set up printer for the network, using the LPR ports.
    7. Lead installer of all software on the PC and set permissions for ID for Lotus Notes.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Environmental

Technical Support Coordinator Resume

Headline : Experience in corporate environment. Experienced Project Management Professional and Senior Provisioner with a highly-successful track record in the design, planning, time-critical delivery, and compliant closure of complex.

Skills : Management Skills, MS-Excel, Data Entry.

Description :

    1. Answered HOTLINE by diagnosing and routing inbound calls for technical support.
    2. Identified SR's in resolve, call back, and/or monitoring status which requires follow up.
    3. Provided weekly report to 3rd shift of any SR's which require follow up.
    4. Emailed all hotline reports to customers as assigned by 3rd shift.
    5. Coordinated warranty work and warranty parts replacement.
    6. Provided lists and pricing for recommended spare parts. Estimated costs and generate Hotline proposals.
    7. Qualified devices for replacement under the warranty process. Identified network and application issues.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BS