Customer Relations Resume Samples

The role of a Customer Relations professional is to help customers with their complaints and questions. The most common work activities depicted on the Customer Relations Resume include the following – helping customers in understanding the product, responding to the queries of the customer promptly, communicating with customers via various channels; processing orders and forms; keeping record of customer interaction, providing feedback on the efficiency of the customer service process; managing the junior customer relations team; and ensuring customer satisfaction.

Some skills that can highlight the resume include the following – the ability to stay calm and work under pressure; willingness to take up shifts, multi-phone handling skills; experience working with customer support, knowledge of the product and service provided by the company; and MS Office product skills. While a high school diploma is mandatory, possessing a higher qualification will be advantageous.

Customer Relations Resume example

Customer Relations Resume

Objective : To establish and maintain liaison with organizations, private business firms, developers, brokers, public agencies, property owners and the general public to promote and facilitate the planning and execution business development related activities that encourage load growth and energy and water efficiency.

Skills : Multitasking, Multi-Line Phone System, Team Building, Team Leadership.

Description :

    1. Answered an average of 90-150 calls per day by addressing customer inquiries, solving problems and providing new product information.
    2. Described product to customers and accurately explained details and care of merchandise.
    3. Politely assisted customers in person and via telephone.
    4. Provided an elevated customer experience to generate a loyal clientele.
    5. Recommended, selected and helped locate and obtain out-of-stock products based on customer requests.
    6. Effectively communicated with and supported sales, marketing, and administrative teams on a daily basis.
    7. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Customer Service


Customer Relations/Executive Resume

Headline : To assist in the preparation, administration, and monitoring of contracts and other related documents including but not limited to vendor service contracts and rate contracts such as high voltage rates, contract service rates, and Economic Development Rates.

Skills : Excel, Microsoft Office, Negotiation, Customer Relations, Quality Control.

Description :

    1. Maintained Inbox and Voicemail to ensure that each customer is contacted within one business day.
    2. Provided weekly reports to management.
    3. Investigated customer complaints by reviewing call recordings and researching written documentation.
    4. Prepared complaint responses to BBB, Attorney General Offices, and the Consumer Finance Protection Bureau.
    5. Responsible for maintaining positive relationships with state and federal regulatory agencies.
    6. Maintained positive working relationships with both Sales and Customer Care Management Teams.
    7. Processed credit card disputes and work closely with Merchant Services to reach a resolution.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma In General Studies


Sr. Customer Relations Resume

Summary : Over three years of collections and customer service experience. Highly skilled in collecting on Past Due customer accounts, including resolution of discrepancies In-depth knowledge of different collection methods and severance process.

Skills : Interpersonal Communications, Counseling, Photography, Advertising.

Description :

    1. Provided information regarding the equipment and facilities that we service.
    2. Viewed each farm and agri-business and their grain handling systems.
    3. Reported directly to the President regarding customer communications.
    4. Assisted in office operations and deliver parts and equipment to customers.
    5. Assisted in revising parts repricing among several companies utilized.
    6. Assisted in answering telephone calls during busy times.
    7. Worked closely with students to assist with questions, resolve issues and enhance program experiences.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Customer Service

Customer Relations III Resume

Summary : Versatile professional with history of promotions and over 10 years of experience working in private industry, non-profit, and higher education settings. Expertise includes managing, customer service, administration, and teaching. Equally adept in business skills as well as in working with people. Detail-oriented, organized, humanitarian committed to helping individuals improve their quality of life.

Skills : Multi-Line Phone System, Team Building, Team Leadership.

Description :

    1. Assisted in-bound and out-bound customers daily regarding prices, delivery schedules, and supplies.
    2. Specialized in handling escalated priority concerns.
    3. Responsible for providing assistance to customers by utilizing various platforms, such as telephone, email, and social media.
    4. Communicated with four other departments regarding discrepancies that customers report about their deliveries.
    5. Created effective strategies to communicate between customer service, ground operations, and sales to ensure.
    6. Assisted in cutting budget costs by delivering first call resolutions and providing options that benefit the customer and FedEx.
    7. Registered, certified and insured parcels and letters.
    8. Hold mail for customers who are away from delivery locations.
    9. Traveled to post offices to pick up the mail for routes and/or pick up mail from postal relay boxes.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Customer Service

Jr. Customer Relations Resume

Objective : To obtain a position where can maximize administrative, accounting, and customer service experience in a challenging environment to achieve the corporate goals.

Skills : Blackboard Learning System, Product Knowledge, Problem-solving skills

Description :

    1. Provided a high level of products, customer service, and office support to staff, Ford Motor Company, vendors, and customers.
    2. Balanced the needs of multiple customers simultaneously in a fast -paced dealership environment.
    3. Addressed positive or negative customers feedback immediately.
    4. Received, recorded and banked cash, checks, credit card payments and vouchers as well as reconciled records of bank transactions.
    5. Performed general office functions.
    6. Prepared correspondence and created Excel spreadsheets.
    7. Maintained accountability for documents, records and electronic files.
    8. Created, compiled, retrieved and disseminated information using computers.
    9. Improved service quality and increased sales by developing a strong knowledge of company's products and services.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Customer Service

Lead Customer Relations Resume

Summary : Highly analytical Prior Authorization Representative with proven years of experience; extremely motivated and a very keen individual with expertise. Highly articulate and effective communicator; works well with individuals on all levels. Distinguished as a team player, problem solver and resourceful person; excellent ability in making plans for utilization and expansion.

Skills : Interpret and Analyze Data, Data Entry Precession, Typing.

Description :

    1. Received payment by cash, check credit cards, vouchers, or automatic debits.
    2. Issued receipts, refunds, credits, or change due to customers.
    3. Assisted customers by providing information and resolving their complaints.
    4. Greeted customers entering establishments.
    5. Answered customers' questions, and provide information on procedures or policies.
    6. Processed merchandise returns and exchanges.
    7. Stocked shelves, and mark prices on shelves and items.
    8. Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
    9. Issued receipts, refunds, credits, or change due to customers.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
High School Diploma

Customer Relations II Resume

Summary : To obtain a position for higher learning and to demonstrate skills for an organization that provides ongoing challenges and growth. Administrative professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability.

Skills : Management Leadership, Customer Service, Event Planning.

Description :

    1. Scheduled Service Calls and Site Surveys for high rise buildings.
    2. Submitted quotes to new customers to receive suitable programming for their business.
    3. Worked with Out of State Technicians to assist customers Out of State.
    4. Collected past-due Invoices.
    5. Reported directly to President of Integra on weekly progress.
    6. Signed for cash-on-delivery and registered mail before leaving the post office.
    7. Recorded address changes and redirect mail for those addresses.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Customer Service

Customer Relations I Resume

Headline : Comprehensive experience in managing luxury and educational hospitality programs for large organizations serving high-profile clients and corporations. Highly skilled in targeting specific needs of high-profile clients and exceeding expectations.

Skills : Customer Relations, Cashiering, Data Entry, Inventory Management.

Description :

    1. Greeted the customers entering into the organization.
    2. Provided training and assistance to the newly joined cashier, and maintain monthly, weekly and daily reports of transactions, as well as meet the daily weekly and monthly sale goals.
    3. Assisted customers to their individual and specific needs.
    4. Assisted customers with their purchases, returns and any problems or questions they may come across.
    5. Helped out other departments by censoring their products, fold clothes, assist with price changes, assist with signage, and also fill in shelves on downtime.
    6. Returned to the post office with mail collected from homes, businesses, and public mailboxes.
    7. Turned in money and receipts collected along mail routes.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Management
Education
Education
High School Diploma

Associate Customer Relations Resume

Objective : Customer services specialist with extensive management experience as well as call center experience and some administrative assistant training. Strong interpersonal skills with certification in employee mediation and team-building. Innovative problem-solver, highly detailed and organized, developed and implemented new service strategies to increase customer satisfaction by 100%.

Skills : Multitasking, Multi-Line Phone System, Team Building, Team Leadership.

Description :

    1. Provided customer service to residential, commercial, & industrial customers via telephone.
    2. Obtained & negotiated payments on past due accounts.
    3. Assisted customers with questions discuss various payment options while providing billing statement explanations.
    4. Resolved problem analysis and problem-solving with the customer.
    5. Explained the rules on deposit refunds, rate & payment schedules.
    6. Resolved conflicts to achieve customer satisfaction.
    7. Documented conversations with customers and accurately update their accounts.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Masters Of Science In Science/Marketing

Customer Relations Resume

Summary : To obtain employment with an organization that will utilize experience and education in addition to providing the opportunity for growth. Assist in the developing, monitoring and administration of project-specific budgets on an annual and multi-year basis; participate in coordinating long and short term project cash flow analyses.

Skills : Listening Skills, Problem-Solving Skills.

Description :

    1. Contacted past clients to inform them of current specials for portrait photography.
    2. Contacted leads to assist in booking consultations and photography sessions.
    3. Contacted and recruited future High School Seniors for modeling programs.
    4. Created and mail thank you cards in Photoshop for current customers.
    5. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
    6. Obtained signed receipts for registered, certified, and insured mail; collect associated charges, and complete any necessary paperwork.
    7. Delivered mail to residences and business establishments along specified routes by walking and/or driving, using a combination of satchels, carts, cars, and small trucks.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Customer Service