Servicenow Administrator Resume Samples

A ServiceNow Administrator typically oversees and maintains the ServiceNow platform, a widely used IT Service Management tool. The best ServiceNow Administrator Resume examples highlight duties like – configuring and customizing the platform to meet the organization’s specific needs, managing user access, and permission, ensuring the smooth operation of the IT processes and workflows, collaborating with various departments to understand their requirements, and troubleshoot issues. The professionals stay informed about the latest updates to ensure the platform aligns with the industry’s best practices.

The most sought-after skills include – a strong technical foundation, expertise in ServiceNow administration, and knowledge of modules such as incident management, change management, and Service Catalog. Skills in scripting languages like JavaScript and an understanding of ITIL principles are often required. A bachelor’s degree in computer science, or information technology is a common experience on resumes. Continuous learning and certification in ServiceNow are valuable for staying current with platform updates and advancing in this role.

Looking for drafting your winning cover letter? See our sample Servicenow Administrator Cover Letter.
Servicenow Administrator Resume example
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ServiceNow Administrator Resume

Summary : As a ServiceNow Administrator, Involved in the development and implementation of various ServiceNow ITSM modules which include Incident Management, problem management, configuration management, change Management, Knowledge Management, and other ITSM applications.

Skills : ServiceNow Platform Expertise, Configuration and Customization

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Description :

  1. Implemented overall team management as a client-facing person to ensure that requirements gathering, development, testing, and PROD migrations succeeded on time and with expected outcomes.
  2. Maintained discovery health (troubleshooting discovery issues with known and unknown IPs and any network devices), and worked with Service Mapping and integrations which included MID server builds.
  3. Developed with the ITOM, ITBM, ITSM, Service Catalog, Service Portal, Flow Designer, and Service Portal designer modules.
  4. Created an assessment of needs for existing CMDB and created a Project Plan to Operationalize existing CMDB.
  5. Created the first Draft of CMDB Process Plan, Resource Manager Dashboard. Upon approval, created a final draft of the Dashboard and all required reports.
  6. Coordinated with the ServiceNow support team on new or modified existing applications within the platform.
  7. Planned and developed test data to validate new or modified applications within the platform.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
BCompSci

ServiceNow Administrator Resume

Objective : As a ServiceNow Administrator, Performing day-to-day platform administration, monitoring performance, identifing and remediate errors to assure stability and usability across all environments

Skills : Integration, Incident and Problem Management

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Description :

  1. Evaluated alternative solutions and recommend implementation of appropriate application designs.
  2. Contributed to the efficiency and effectiveness of the team’s service by offering suggestions or direction as a member of the team.
  3. Administered the releases for upgrades and patching.
  4. Managed instance security, user/group access, administration, access control and performed security audits.
  5. Resolved platform-related incidents & fulfill service requests.
  6. Managed incident escalation or cases directly with ServiceNow support.
  7. Advanced problem-solving support, lead, and assistance in various complex situations.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Junior
Education
Education
BInfTech

ServiceNow Administrator Resume

Headline : As a ServiceNow Administrator, responsible for the development, coordination, and implementation of all digital platforms that support efforts related to IT customer service within NYBC Enterprises

Skills : Change Management, Asset and Configuration Management

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Description :

  1. Provided support for the creation, maintenance, and debugging of data integration and Discovery jobs/schedules.
  2. Advocated ServiceNow platform and standard ITIL processes in IT.
  3. Led and provided ServiceNow support and adhered to Change Management processes, Asset Management processes, Business Management processes, and Service Management processes.
  4. Owned and led tasks to ensure ServiceNow ITAM/CMDB integrity (data completeness and correctness).
  5. Provided ServiceNow Platform administration, configuration, and development following Agile processes and using industry best practices.
  6. Provided and led ServiceNow patching, upgrades, and application deployments to ensure compliance with the current ServiceNow platform.
  7. Identified and provided solutions to automate manual processes including data validation
Years of Experience
Experience
5-7 Years
Experience Level
Level
Senior
Education
Education
BCS

ServiceNow Admin Resume

Objective : As a ServiceNow Admin, responsible for providing a comprehensive, high-quality, and scalable program administration for the ServiceNow platform. In addition, assisting with design and data analytics support for ITSM and Change/Release Management.

Skills : Service Catalog Management, Reporting and Analytics

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Description :

  1. Overseen administration of the ServiceNow Platform (production and non-production) including monitoring, review, and actions associated with ServiceNow.
  2. Provided in-depth knowledge of the platform system administration concepts for the overall platform ecosystem at the Department of Veterans Affairs (VA).
  3. Proactively researched future ServiceNow upgrades and versions to ensure that the impacts of upgrades and versions are known and that all key stakeholders are briefed on impending changes.
  4. Documented configuration changes that were required and ensured that configuration changes were implemented timely while facilitating communications across teams.
  5. Served as a platform product owner for the maintenance and sustainment activities necessary to preserve the health of the instance.
  6. Prepared for upgrades by researching new and evolving features.
  7. Ensured that the relevant stakeholders were briefed and proposed training, if applicable.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
BInfTech

ServiceNow Administrator Resume

Headline : As a ServiceNow Administrator, Responsible for the overall administration, configuration, maintenance, design, and improvement of the Configuration Management Database (CMDB) within the ServiceNow platform.

Skills : User Training and Support, Problem-Solving

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Description :

  1. Provided support in managing the ServiceNow environments (Dev, Test, and Production).
  2. Provided services and support reports.
  3. Developed KPI, Dashboards, and Web Page development and implementation as needed.
  4. Reviewed Release Notes and created test plans to ensure that current configurations are tested with upcoming upgrades and help resolve post-production deficiencies, if necessary.
  5. Maintained an understanding of the schedule of ServiceNow patches to prepare and respond
  6. Communicated with technical and non-technical customers by answering questions related to the ServiceNow Platform
  7. Understood the business context and how to translate business and functional requirements into a sustainable ServiceNow implementation through analysis, testing, training, and implementation
Years of Experience
Experience
5-7 Years
Experience Level
Level
Senior
Education
Education
BCompSci

ServiceNow Administrator Resume

Summary : As a ServiceNow Administrator, Analyzing, detecting, identifing, and correcting technical problems and deficiencies in ServiceNow. Design solutions to modify, enhance, or adapt ServiceNow automation or Integration efforts.

Skills : Troubleshooting, ITIL Knowledge

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Description :

  1. Prioritized, assessed, and made decisions on enhancements based on time requirements, scope, and cost/benefit analysis.
  2. Determined proper upgrade and enhancement parameters for ServiceNow for smooth integration, transition, and efficiency. Develops and implements comprehensive test plans to ensure that upgrades and enhancements are tested and debugged.
  3. Documented and developed ServiceNow policies, procedures, and training. Assisted with end-user training.
  4. Assisted with maintaining current CMDB and analyzed and provided ideas for improvements and solutions.
  5. Maintained and developed automation and integration solutions to reduce manual efforts.
  6. Maintained overall ownership of our ServiceNow instance including Incident, Knowledge, Problem, Change, Service Request, and CMDB modules.
  7. Led the coordination, design, and execution of integrating standard LDAP & 3rd party apps into our ServiceNow environment.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor's degree in Computer Science

ServiceNow Administrator Resume

Objective : The purpose of the ServiceNow (SN) Administrator is to serve as a technical administrator for the ServiceNow platform across Loves enterprise and retail environments. Facilitating the meetings with internal stakeholders and gathering the requirements needed for process integration.

Skills : Integration Skills, Scripting and Development

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Description :

  1. Supported, maintained, and improved the SN platform with emphasis on ITSM, ITOM, & ITAM.
  2. Supported the Service Mapping processes, ensuring accuracy and quality of data for existing mapped services and mapping new services as needed.
  3. Integrated and maintained data sharing between ServiceNow and other sources.
  4. Planned, tested, and implemented version upgrades to leverage functionality from new product releases.
  5. Monitored overall health, usage, and compliance for ServiceNow.
  6. Identified problems, researched solutions, and made changes to improve functionality.
  7. Created, developed, and managed governance and processes for ServiceNow administration.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
BCompSci

ServiceNow Administrator Resume

Headline : ServiceNow Administrators are strong in multi-tasking between upcoming platform growth and maintenance projects, current open items, and planning for future customer additions to the platform. You will also integrate our platform with external service providers to drive operational automation and efficiency.

Skills : Process Improvement, Communication and Collaboration

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Description :

  1. Gained new knowledge about ServiceNow through self-motivated online learning and official ServiceNow courses provided.
  2. Managed the product backlog and roadmap to ensure continued value co-creation.
  3. Collaborated with stakeholders across departments to understand their needs as they relate to ServiceNow.
  4. Handled after-hours maintenance and support needs for the ServiceNow platform.
  5. Collaborated with others to document and implement ITIL processes based on experience and recognized best practices.
  6. Gathered requirements, designed, built, and maintained MSP domain-separated environments.
  7. Followed ITIL best practices for domain separation, system maintenance, and platform upgrades.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Senior
Education
Education
BInfTech

ServiceNow Administrator Resume

Objective : As a ServiceNow Administrator, Responsible for performing operational administrative tasks on the ServiceNow platform. Assist with the creation and maintenance of reports for business leaders.

Skills : Project Management Skills, Technical Proficiency

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Description :

  1. Worked with the Asset Manager and Senior ServiceNow Engineer to create data governance processes. 
  2.  Identified deprecated data or functionality and create a plan for removal.
  3. Created documentation around data governance processes and active data points Ensure that new integrations adhere to data governance standards. 
  4. Tracked platform licensing usage and ensure compliance. 
  5. Provided day-to-day administration and support for the ServiceNow platform.
  6. Implemented, configured, and managed ServiceNow applications and modules.
  7. Collaborated with IT and business units to design and improve services on the ServiceNow platform.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
BCompSci

ServiceNow Administrator Resume

Headline : As a ServiceNow Administrator, Developing and maintaining technical documentation related to the configuration and operation of the ServiceNow platform.

Skills : Technical Proficiency , Interpersonal Skills

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Description :

  1. Handled incident and problem resolution related to the ServiceNow platform.
  2. Created and configured Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs including advanced scripting of each.
  3. Developed, configured, and improved core and custom applications to meet business requirements.
  4. Facilitated the implementation and integration of third-party services and applications within ServiceNow.
  5. Provided training and support to ServiceNow users and stakeholders.
  6. Performed system and application upgrades, as well as ensured overall system performance and stability.
  7. Coordinated ServiceNow development activities.

 

Years of Experience
Experience
5-7 Years
Experience Level
Level
Senior
Education
Education
BInfTech

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