Customer Loyalty Representative Resume
Headline : Seeking the position of a Customer Loyalty Representative in a reputed organization to improve in various aspects and benefit the company in turn. Transferable and interpersonal skills earned from previous work experiences can benefit in prospective work.
Skills : Microsoft Word, Excel, Microsoft Office, Data Entry, Customer Service, Site Manager.
Description :
- Created, optimize, and evolve retention strategies to keep clients.
- Worked closely with various business units to develop objectives.
- Identified areas of customer improvement.
- Evaluated customer service experience.
- Distributed surveys and questionnaires to determine customer satisfaction.
- Evaluated quality assurance programs.
- Developed an understanding of what is needed to create a great client experience.
- Performed evaluations of sales teams.
- Created new or develop existing retention campaigns and programs.
Experience
5-7 Years
Level
Executive
Education
Diploma
Sr. Customer Loyalty Representative Resume
Summary : Dedicated professional with training as a Customer Loyalty Representative and years of experience in customer service. Looking to secure a position with an established facility that will present an opportunity to use skills and proficient knowledge.
Skills : SPSS, Westlaw, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Peachtree Accounting Software, Quickbooks, Accounting Software.
Description :
- Ensured customers had an informative and positive buying experience by offering superior customer service via email, Live Chat, and telephone.
- Responsible for training and coaching other employees on our email and Live Chat systems.
- Demonstrated exceptional time management skills and participated in the Work from Home program.
- Helped build customer loyalty by effectively resolving customer issues, educated customers on product options and demonstrated superior communication skills.
- Included all aspects of sales and customer service in the airline reservation department.
- Researched and scheduled itinerary and reservations for domestic and international travel via a centralized computer system.
- Responsible for correctly calculating fares and schedules, as well as assisting passengers with problems or complaints.
Experience
7-10 Years
Level
Senior
Education
Diploma
Jr. Customer Loyalty Representative Resume
Headline : Goal-oriented individual with strong leadership capabilities. Organized, highly motivated, and detail-directed problem solver. Proven ability to work in unison with management and employees.
Skills : Microsoft Word, Excel, Outlook, Varrious content management systems, Project management systems.
Description :
- Provided excellent customer services to meet and exceed established goals and performance levels in customer retention and sales.
- Promoted sales generation and retention of services, and ensured customer satisfaction and loyalty by assisting and resolving a wide variety of customer complaints and concerns.
- Handled inbound calls effectively and efficiently through the use of proactive customer service and retention skills, call control and selective sales techniques.
- Generated and retained customers using company trained skill sets, programming, and technical expertise, and made appropriate recommendations using consultative sales and retention skills.
- Collected, updated and improved information about competitor's similar services to better serve customers in distinguishing between Cox and the competition.
- Built customer loyalty by resolving all customer issues and taking ownership of customer's issues/problems.
- Acted as primary contact to insure resolution meets and exceeds expectations.
- Utilized effective resolutions for out-of-the-ordinary circumstances while also reinforcing company policies regarding customer contact to ensure consistency with other departments.
- Promoted relevant marketing campaigns for retaining and add products and services.
Experience
5-7 Years
Level
Executive
Education
Bachelors Of Science
Customer Loyalty Representative III Resume
Summary : Friendly and enthusiastic Team Leader with over Four years of specialization in ice cream desserts. Able to learn new tasks quickly and proficient in growing key customer relationships.
Skills : Billing, Cashier, Customer Service, Sales Support, Food Prep, Production, Customer Loyalty.
Description :
- Checked to ensure that appropriate changes were made to resolve customers' problems.
- Contacted customers to resolve claims.
- Unresolved customer grievances to designated departments for further investigation.
- Solicited sales of new or additional services or products.
- Recommended improvements in product shipping to prevent future problems.
- Explained products or services and prices, and answer questions from customers.
- Maintained customer records of contacts, accounts, and orders.
Experience
7-10 Years
Level
Consultant
Education
Accounting
Customer Loyalty Representative II Resume
Summary : Customer Loyalty Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Provides exceptional customer service through active listening and problem solving.
Skills : Environmental Sustainability, Battery Recycling, Fire Extinguisher, Heavy Lifting, Health Safety and Security Training.
Description :
- Reviewed account determining the best level of service for customer needs and budget.
- Obtained information to determine the best customer solution.
- Educating customers with features and benefits of services and applications available to encourage customers to obtain the greatest value for services.
- Able to improve each month's meeting the 6 revenue goals.
- Learned proficiently both billing system changing and repackaging customer packages.
- Tracked information adding to spreadsheets.
- Communicated professionally and calmly via phone, email, instant messaging and screen sharing.
Experience
7-10 Years
Level
Consultant
Education
Customer Service
Customer Loyalty Representative I Resume
Headline : Able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Skills : Microsoft Office, Bilingual Spanish, Customer Service, POS System, Computer Literate.
Description :
- Handled all customer complaints and answered any and all questions with very little help from anyone else.
- Made sure clients properly understood our service and how it worked.
- Prepared daily client loan advances and payment activity.
- Maintained client loan/collateral statements.
- Counsel clients in the selection of financial products in order to meet their financial needs.
- Created client accounts providing excellent customer service.
- Updated financial statements, maintained loan files and coordinated loan renewals.
- Performed daily office duties such as filing, typing and data processing.
Experience
5-7 Years
Level
Executive
Education
Medical Assistant
Customer Loyalty Representative/Executive Resume
Summary : Trained through several leadership training programs. As a peer mediator with training in listening and communication skills. Able to effectively handle complaints and grievances with compassion and understanding.
Skills : Microsoft Office, Customer Service, Customer Service, Typing, Call Center, Sales.
Description :
- Provided customer service for the Famous Footwear Rewards program.
- Ensured the accounts were fully functioning and made updates when needed.
- Identified problems within the accounts and followed up to make sure they were resolved.
- Tracked trends on calls and issues and reported them to the appropriate channels for resolution.
- Assisted customers in placing orders, creating labels for return, and tracking their packages.
- Created a positive, friendly, and caring image for the company brands.
- Presented unfavorable information to customers with empathy and sincerity.
Experience
7-10 Years
Level
Management
Education
Master Of Business
Customer Loyalty Representative/Consultant Resume
Objective : To obtain a Customer Loyalty Representative position that utilizes extensive customer service and clerical experience to enhance the daily operations of a progressive organization.
Skills : Customer Representative, Customer Executive.
Description :
- Established HP's technical creditability and solution capability with customers through education & assistance.
- Approached technical problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolution.
- Ensured customer satisfaction and optimum engagement to build rapport, earn trust and show the face of HP to the customer.
- Leveraged product and solution knowledge to probe customer needs and identify opportunities for up-selling/cross-selling.
- Applied an in-depth understanding of HP products, initiatives, goals, and solutions.
- Used competitive information while working with customers to neutralize competitive influence on the customer's buying decisions.
- Ensured compliance with HP policies and procedures while positioning the customer's reasoning that shows the customer benefit.
Experience
2-5 Years
Level
Junior
Education
Certificate In Medical
Customer Loyalty Representative/Coordinator Resume
Summary : To obtain a Customer Loyalty Representative position with a growing company where can utilize computer knowledge, Retention knowledge and strong customer service skills with the opportunity for advancement.
Skills : Type 65+ wpm, Microsoft Office Programs, various office machines, Multi-line phone system.
Description :
- Provided exceptional customer service in a team environment.
- Trained in the current system to assist when needed Respond to customer's inquiries.
- Flagged running with trainees while on the phones, provide support and answer any questions.
- Assisted with orders reviews from new hire trainees to ensure they are completing the customer orders correctly.
- Performed daily office duties such as filing, typing and data processing.
- Counseled clients in the selection of financial products in order to meet their financial needs.
- Updated financial statements, maintained loan files and coordinated loan renewals.
Experience
7-10 Years
Level
Management
Education
Customer Service
Customer Loyalty Representative Resume
Summary : Resolving customer quirts, raising service request asper customer request & logging complaints regarding customer facing issue which we are unable to do resolve .
Skills : Microsoft Office, Microsoft Word, Customer Service.
Description :
- Retained valuable customer relationships through inbound, outbound, collections and internal transferred calls.
- Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken.
- Updated customer records Check to ensure that appropriate changes were made to resolve customers' problems.
- Determined charges for services requested, collect deposits or payments or arrange for billing.
- Measured to resolve customer issues before canceling or escalating calls.
- Provided exceptional customer service.
- Made save offers that were best for the customer and for the business.
Experience
10+ Years
Level
Senior
Education
Business
