Customer Loyalty Representative Resume Samples

The Customer Loyalty Representative is responsible for processing orders, preparing and fulfilling orders from existing customers and attracting new clients. The other duties are listed on the Customer Loyalty Representative Resume as follows – addressing issues of customers; offering special discount and offers to exist customers; reporting to supervisor or manager, identifying and resolving customer issues; offering upgraded services; receiving inbound retention calls; increasing revenue through up-selling and cross-selling; researching and reviewing competitive pricing; updating customer accounts and negotiating pricing and offering discounts to customer as per company guidelines.

The following are certain skills expected on resumes – the ability to multitask, excellent communication skills, the ability to seek out and seize opportunities, strong knowledge of customers’ mind-set and proficiency in maintaining customer relationships in a fast-paced environment. The job requires a high school diploma to the least.

Customer Loyalty Representative Resume example

Customer Loyalty Representative Resume

Headline : Seeking the position of a Customer Loyalty Representative in a reputed organization to improve in various aspects and benefit the company in turn. Transferable and interpersonal skills earned from previous work experiences can benefit in prospective work.

Skills : Microsoft Word, Excel, Microsoft Office, Data Entry, Customer Service, Site Manager.

Description :

    1. Created, optimize, and evolve retention strategies to keep clients.
    2. Worked closely with various business units to develop objectives.
    3. Identified areas of customer improvement.
    4. Evaluated customer service experience.
    5. Distributed surveys and questionnaires to determine customer satisfaction.
    6. Evaluated quality assurance programs.
    7. Developed an understanding of what is needed to create a great client experience.
    8. Performed evaluations of sales teams.
    9. Created new or develop existing retention campaigns and programs.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma


Sr. Customer Loyalty Representative Resume

Summary : Dedicated professional with training as a Customer Loyalty Representative and years of experience in customer service. Looking to secure a position with an established facility that will present an opportunity to use skills and proficient knowledge.

Skills : SPSS, Westlaw, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Peachtree Accounting Software, Quickbooks, Accounting Software.

Description :

    1. Ensured customers had an informative and positive buying experience by offering superior customer service via email, Live Chat, and telephone.
    2. Responsible for training and coaching other employees on our email and Live Chat systems.
    3. Demonstrated exceptional time management skills and participated in the Work from Home program.
    4. Helped build customer loyalty by effectively resolving customer issues, educated customers on product options and demonstrated superior communication skills.
    5. Included all aspects of sales and customer service in the airline reservation department.
    6. Researched and scheduled itinerary and reservations for domestic and international travel via a centralized computer system.
    7. Responsible for correctly calculating fares and schedules, as well as assisting passengers with problems or complaints.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Senior
Education
Education
Diploma


Jr. Customer Loyalty Representative Resume

Headline : Goal-oriented individual with strong leadership capabilities. Organized, highly motivated, and detail-directed problem solver. Proven ability to work in unison with management and employees.

Skills : Microsoft Word, Excel, Outlook, Varrious content management systems, Project management systems.

Description :

    1. Provided excellent customer services to meet and exceed established goals and performance levels in customer retention and sales.
    2. Promoted sales generation and retention of services, and ensured customer satisfaction and loyalty by assisting and resolving a wide variety of customer complaints and concerns.
    3. Handled inbound calls effectively and efficiently through the use of proactive customer service and retention skills, call control and selective sales techniques.
    4. Generated and retained customers using company trained skill sets, programming, and technical expertise, and made appropriate recommendations using consultative sales and retention skills.
    5. Collected, updated and improved information about competitor's similar services to better serve customers in distinguishing between Cox and the competition.
    6. Built customer loyalty by resolving all customer issues and taking ownership of customer's issues/problems.
    7. Acted as primary contact to insure resolution meets and exceeds expectations.
    8. Utilized effective resolutions for out-of-the-ordinary circumstances while also reinforcing company policies regarding customer contact to ensure consistency with other departments.
    9. Promoted relevant marketing campaigns for retaining and add products and services.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelors Of Science

Customer Loyalty Representative III Resume

Summary : Friendly and enthusiastic Team Leader with over Four years of specialization in ice cream desserts. Able to learn new tasks quickly and proficient in growing key customer relationships.

Skills : Billing, Cashier, Customer Service, Sales Support, Food Prep, Production, Customer Loyalty.

Description :

    1. Checked to ensure that appropriate changes were made to resolve customers' problems.
    2. Contacted customers to resolve claims.
    3. Unresolved customer grievances to designated departments for further investigation.
    4. Solicited sales of new or additional services or products.
    5. Recommended improvements in product shipping to prevent future problems.
    6. Explained products or services and prices, and answer questions from customers.
    7. Maintained customer records of contacts, accounts, and orders.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Consultant
Education
Education
Accounting

Customer Loyalty Representative II Resume

Summary : Customer Loyalty Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Provides exceptional customer service through active listening and problem solving.

Skills : Environmental Sustainability, Battery Recycling, Fire Extinguisher, Heavy Lifting, Health Safety and Security Training.

Description :

    1. Reviewed account determining the best level of service for customer needs and budget.
    2. Obtained information to determine the best customer solution.
    3. Educating customers with features and benefits of services and applications available to encourage customers to obtain the greatest value for services.
    4. Able to improve each month's meeting the 6 revenue goals.
    5. Learned proficiently both billing system changing and repackaging customer packages.
    6. Tracked information adding to spreadsheets.
    7. Communicated professionally and calmly via phone, email, instant messaging and screen sharing.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Consultant
Education
Education
Customer Service

Customer Loyalty Representative I Resume

Headline : Able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Skills : Microsoft Office, Bilingual Spanish, Customer Service, POS System, Computer Literate.

Description :

    1. Handled all customer complaints and answered any and all questions with very little help from anyone else.
    2. Made sure clients properly understood our service and how it worked.
    3. Prepared daily client loan advances and payment activity.
    4. Maintained client loan/collateral statements.
    5. Counsel clients in the selection of financial products in order to meet their financial needs.
    6. Created client accounts providing excellent customer service.
    7. Updated financial statements, maintained loan files and coordinated loan renewals.
    8. Performed daily office duties such as filing, typing and data processing.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Medical Assistant

Customer Loyalty Representative/Executive Resume

Summary : Trained through several leadership training programs. As a peer mediator with training in listening and communication skills. Able to effectively handle complaints and grievances with compassion and understanding.

Skills : Microsoft Office, Customer Service, Customer Service, Typing, Call Center, Sales.

Description :

    1. Provided customer service for the Famous Footwear Rewards program.
    2. Ensured the accounts were fully functioning and made updates when needed.
    3. Identified problems within the accounts and followed up to make sure they were resolved.
    4. Tracked trends on calls and issues and reported them to the appropriate channels for resolution.
    5. Assisted customers in placing orders, creating labels for return, and tracking their packages.
    6. Created a positive, friendly, and caring image for the company brands.
    7. Presented unfavorable information to customers with empathy and sincerity.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Master Of Business

Customer Loyalty Representative/Consultant Resume

Objective : To obtain a Customer Loyalty Representative position that utilizes extensive customer service and clerical experience to enhance the daily operations of a progressive organization.

Skills : Customer Representative, Customer Executive.

Description :

    1. Established HP's technical creditability and solution capability with customers through education & assistance.
    2. Approached technical problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolution.
    3. Ensured customer satisfaction and optimum engagement to build rapport, earn trust and show the face of HP to the customer.
    4. Leveraged product and solution knowledge to probe customer needs and identify opportunities for up-selling/cross-selling.
    5. Applied an in-depth understanding of HP products, initiatives, goals, and solutions.
    6. Used competitive information while working with customers to neutralize competitive influence on the customer's buying decisions.
    7. Ensured compliance with HP policies and procedures while positioning the customer's reasoning that shows the customer benefit.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Certificate In Medical

Customer Loyalty Representative/Coordinator Resume

Summary : To obtain a Customer Loyalty Representative position with a growing company where can utilize computer knowledge, Retention knowledge and strong customer service skills with the opportunity for advancement.

Skills : Type 65+ wpm, Microsoft Office Programs, various office machines, Multi-line phone system.

Description :

    1. Provided exceptional customer service in a team environment.
    2. Trained in the current system to assist when needed Respond to customer's inquiries.
    3. Flagged running with trainees while on the phones, provide support and answer any questions.
    4. Assisted with orders reviews from new hire trainees to ensure they are completing the customer orders correctly.
    5. Performed daily office duties such as filing, typing and data processing.
    6. Counseled clients in the selection of financial products in order to meet their financial needs.
    7. Updated financial statements, maintained loan files and coordinated loan renewals.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Customer Service

Customer Loyalty Representative Resume

Summary : Resolving customer quirts, raising service request asper customer request & logging complaints regarding customer facing issue which we are unable to do resolve .

Skills : Microsoft Office, Microsoft Word, Customer Service.

Description :

    1. Retained valuable customer relationships through inbound, outbound, collections and internal transferred calls.
    2. Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken.
    3. Updated customer records Check to ensure that appropriate changes were made to resolve customers' problems.
    4. Determined charges for services requested, collect deposits or payments or arrange for billing.
    5. Measured to resolve customer issues before canceling or escalating calls.
    6. Provided exceptional customer service.
    7. Made save offers that were best for the customer and for the business.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Business