Customer Support Associate Resume Samples

Customer support associates render support to the company by balancing the relationship between the company and the customers. The list of duties mentioned on the Customer Support Associate Resume includes – solving customer complaints, handling customer queries, supporting directly the support team of the management, creating and upgrading account, placing orders, greeting customers, suggesting solutions and selling products.

Those seeking to work as customer support associate should demonstrate a wide range of skill sets such as – communication abilities, patience, courtesy, and computer literacy, the ability to understand and explain details about the product or service, and good marketing skills. The strongest portfolio for the post of customer support associate demonstrates a degree in the field of marketing or finance or business administration.

 

Customer Support Associate Resume

Headline : Driven Administrative Professional offering experience in administration of vital business projects and processes. Excellent problem solver and project manager with strengths in daily operations management, workflow improvements and customer service.

Skills : Answering telephones, Running cash register, Handling.

Description :

    1. Participates in pricing changes and mark-downs; presents merchandise according to pricing and visual standards and direction.
    2. Greets and assists customers; responds to customer inquiries and complaints in a professional and timely manner; resolves customer questions/concerns to their satisfaction.
    3. Processes freight ensuring items are properly stored, ticketed and easily located for replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space.
    4. Ensures new products are properly merchandised and represented in a timely manner.
    5. Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable.
    6. Ensures theParticipates in pricing changes and mark-downs; presents merchandise according to pricing and visual standards and direction.
    7. Greets and assists customers; responds to customer inquiries and complaints in a professional and timely manner; resolves customer questions/concerns to their satisfaction.
    8. Processes freight ensuring items are properly stored, ticketed and easily located for replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Customer Service


Customer Support Associate/Assistant Resume

Headline : Focused on understanding customers' needs and providing corresponding services. Proven ability to achieve high customer satisfaction while reaching company goals Effectively managed difficult customers.

Skills : Customer Service Skills, Microsoft Word, Microsoft Excel.

Description :

    1. Resolve an average of 100 customer inquiries daily.
    2. Meet customer requirements through first contact resolution.
    3. Confirmed customer understanding of the solution and provide additional customer education as needed.
    4. Prepared complete and accurate work and update customer file.
    5. Communicated effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
    6. Effectively transfer misdirected customer requests to an appropriate party.
    7. Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Business Administration


Sr. Customer Support Associate Resume

Summary : Highly qualified Customer Support Associate with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.

Skills : Quickbooks 2009-2010, Peachtree 2010, IDEA, ACL, CFE exam passed.

Description :

    1. Provided backend support to Technical Recruiters and Account Managers throughout the recruiting and business development processes.
    2. Demonstrated excellent customer service for candidates, current consultants and internal employees.
    3. Established and maintained effective relationships with internal and externals customers that gained their trust and respect.
    4. Coordinated with recruiters and account managers to achieve performance-based incentives.
    5. Responsible for integrity and accuracy of data entry at the branch level, including entry of contract employee new hire information, client invoicing data, payroll and tax data and termination information.
    6. Responsible for contractor payroll process, including collection timecard collection and entering and verifying reported hours.
    7. Possess general knowledge of employee contracts and benefits.
    8. Main point of contact for problem resolution involving contract employee payroll and benefits.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
BA In History

Customer Support Associate/Analyst Resume

Summary : Seeking an Administrative Assistant position with a growth oriented company that provides rewarding responsibilities and prospective for advancement.

Skills : Opera, Cmor, Microsoft suite, Synxsis, Aloha.

Description :

    1. Responsible for 100% accuracy and completion of 150+ contractor timesheets.
    2. Partnered with corporate to review all audits such as payroll accuracy, invoice accuracy, I9 and Everify, HR records, unemployment, tax data errors, pre-employment paperwork and workers compensation.
    3. Addressed any payroll issues or concerns with contractors within one hour and resolved within 24 hours.
    4. Ensured proper documentation was submitted for contractor expenses per Aerotek's expense policy.
    5. Entered 10 - 15 new hire starts into Peoplesoft weekly by verifying pay rates and bill rates, billing contact, timesheet approver, and worksite location.
    6. Calculated vacation/personal accrual time for contractors ensuring the time was coded on the timesheet correctly.
    7. Worked with the director of the office to assist with the internal on boarding process such as new hire orientation and paperwork.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor Of Science

Sr. Customer Support Associate Resume

Summary : Professional hard-working, motivated self-starter a very quick learner and able to multi-task without losing focus. Strong planner and am willing to learn all I can about Customer Service.

Skills : Typing, Computer, Cash register, Word, Power point.

Description :

    1. Interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
    2. Provide customer service support and resolution of routine problems regarding client's product or services.
    3. Ensure service delivered to Convergy's customers meets contractual Key Performance Indicators.
    4. Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to customers.
    5. Listen attentively to customer needs and concerns, demonstrate empathy while maximizing opportunity to build rapport with the customer.
    6. Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
    7. Maintain basic knowledge of client products and/or services.
    8. Prepare complete and accurate work including appropriately notating accounts as required.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Customer Service

Jr. Customer Support Associate Resume

Headline : Over 10 years general customer service experience. Solid computer skills. Excellent working knowledge using PeopleSoft, multiple time reporting systems, Microsoft Excel, and Microsoft Word. Ability to train, motivate, and supervise employees. Ability to work in a team environment as well as alone with minimal supervision.

Skills : Leadership, Management.

Description :

    1. Facilitated new hire orientation and ensured all paperwork, including I-9s and other government documents, was completed correctly and in accordance with government standards.
    2. Ensured all employee information was entered into the computer system correctly and all files remained confidential.
    3. Maintained the office organization, supplies and equipment.
    4. Facilitated classroom instruction by implementing lesson plans in the absence of the regular classroom teacher.
    5. Maintained the integrity of classroom procedures established by the teacher.
    6. Applied and upheld set disciplinary rules and consequences consistent with regular teacher.
    7. Provided detail in writing to teacher regarding classroom progress upon completion of each assignment.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Science

Lead Customer Support Associate Resume

Summary : Self-motivated person with good ethical standards that take pride in and try not to compromise too often. Helping and assisting people with their questions and concerns I take great honor and pride in providing them with the most accurate and timely assistance they need while doing what was required of me to the best of my ability and often times beyond.

Skills : Communications, Marketing, Advertising, Payroll, Confidential Material, Data input, Training, Administrative.

Description :

    1. Maintained database and ensured the delivery of premium service to clients seeking enrollment in the NC Medicaid program.
    2. Quickly became a trusted team member with flexibility and high-quality work.
    3. Determine the processes and or changes in said processes that were needed to produce the desired result on the new Medicaid build.
    4. Communicated effectively with multiple departments to keep client profiles current.
    5. Established strong relationships to gain support and effectively achieve results.
    6. Provided a timely, courteous and knowledgeable response to information requests; screened and transferred calls; and prepared official company correspondence.
    7. Attended monthly training sessions to stay up to date on new DHHS and DMA policies.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
BS In Communications

Customer Support Associate/Representative Resume

Summary : A motivated individual with a proven track record in delivering exceptional customer service with over fourteen years of call center and telecommunications experience, looking for a position.

Skills : Multitask, problem-solving, dependable, good listener, attention to detail, empathetic, courtesy.

Description :

    1. Provided superior customer service to 25 clients, and supported 10 account managers with their daily needs.
    2. Audited timecards and processed time and expense for over 200 consultants' weekly using various vendor management tools.
    3. Identified discrepancies and formulated solutions in a fast paced environment using PeopleSoft and SharePoint.
    4. Preformed daily orientations to employees on TEKsystems standards, policies, and expectations.
    5. Trained other Customer Support Associates on tasks and responsibilities.
    6. Preformed E-verifications, ran background checks, and created profiles for new customers.
    7. Monitored Employees in PeopleSoft to ensure compliance with state and federal laws.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Consultant
Education
Education
Business Administration

Customer Support Associate/Analyst Resume

Objective : A self-motivated and dedicated individual with 2 years of excellent experience working as a customer service associate looking for a full time position in a goal oriented organization that will expand my current knowledge.

Skills : Microsoft Office.

Description :

    1. Cashier and Stocker Receive payment by cash, check, credit cards, vouchers, or automatic debits.
    2. Issue receipts, refunds, credits, or change due to customers.
    3. Assist customers by providing information and resolving their questions.
    4. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
    5. Answer customers' questions, and provide information on procedures or policies.
    6. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
    7. Calculate total payments received during a time period, and reconcile this with total sales.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
High School Diploma

Customer Support Associate/Coordinator Resume

Objective : Attentive Customer Service Representative with 9 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility.

Skills : Microsoft Office.

Description :

    1. Helped residents resolve maintenance issues by opening work orders and coordinating repairs with vendors in a high call volume environment.
    2. Evaluated client requests for services and routed calls/emails to the appropriate HOA manager when necessary.
    3. Processed monthly HOA payments via mail and in-person, keeping meticulous records of each transaction.
    4. Sorted and distributed high-volume incoming mail routing to the appropriate individual or department.
    5. Maintained the customer service voicemail and email alias ensuring follow-through on varied queries.
    6. Managed follow-up on all issues logged by the on-call manager ensuring prompt response to client maintenance issues.
    7. Analyzes evaluates and addresses customer issues utilizing current company policy.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Associate Of Arts

Customer Support Associate/Specialist Resume

Objective : Creative and organized administrative professional seeking an opportunity to utilize relevant education and skills. Excels in written and verbal communication while exhibiting knowledge in a variety of areas including, but not limited to, administration and customer service.

Skills : Microsoft office, Accountant.

Description :

    1. Ensured internal and external customers received superior customer service.
    2. Managed all payroll and operations support.
    3. Acted as the primary liaison with the corporate office regarding all client related billing and compliance issues.
    4. Conducted New Hire Orientation and coordinated compliance activities (such as drug and background screens) for consultants.
    5. Booked travel for consultants throughout the United States.
    6. Utilized strong interpersonal and communication skills in order to mitigate conflict and make sound business decisions.
    7. Conveyed policies, procedures, benefits, and other information to consultants and staff.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Science

Customer Support Associate Resume

Objective : A position in an organization that will effectively utilize my professional skills to further my professional goals and promote growth for myself as well as the company.

Skills : Microsoft word, Relationship Building Customer Service, Microsoft, Power Point, Communication.

Description :

    1. Responsible for entering new hire information from completed paperwork into PeopleSoft.
    2. Set up and maintain benefits (health insurance & 401K) and direct deposits for consultants.
    3. Process and maintain consultant workman's compensation cases and unemployment claims.
    4. Responsible for collecting 200-300 timecards weekly and ensuring accuracy of time entry in PeoleSoft.
    5. Processing and distribution of consultant payroll.
    6. Complete understanding of California labor laws.
    7. Maintain consultant's vacation, personal and billable bonus hours.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Liberal Arts