Customer Support Representative Resume Samples

Customer support representatives help customers in solving their questions and complaints. Even though the job title of these representatives may vary based on the type of employer, these representatives perform the following roles and responsibilities – providing customers information about product and services, taking orders, helping in billing, processing returns, responding to customer’s queries immediately, acknowledging and resolving issues, providing necessary feedback and ensuring customer satisfaction.

It is mandatory to possess certain skill sets to be applicable for this job post, the Customer Support Representative Resume should emphasize on the following – computer proficiency, the ability to handle work stress, experience working with various type of customers and a thorough knowledge of the company’s product and service. A high school diploma is normally sufficient to join as CSR, but it would be preferable to have a degree in marketing or sales.

 

Customer Support Representative Resume

Objective : To be a contributing member in a position that will provide both challenges and growth opportunities.

Skills : Customer service, Communication, Microsoft Excel, word, computer and credit card machine.

Description :

    1. Responsible for customer support - order management, issue resolution, advocate for customer needs.
    2. Worked with multiple partners including sales, manufacturing, quality assurance, finance, legal, and with all levels of management.
    3. Established strong support and communication with customers, direct sales and sales reps at all appropriate levels within the organization.
    4. Order management from start to finish - quoting, order entry, job folder creation for engineering, manufacturing and shipping into SAP.
    5. Maintained customer files and provided reports and information as required.
    6. Processed quotes and followed up with customers to determine what was needed to win the bid.
    7. Managed large volume of customer opportunities on a daily basis.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor Of Science In Business Marketing


Technical/Customer Support Representative Resume

Summary : 10 years loyal experience with QS/1 Data Systems. A track record of developing trusting, long- term relationships with clients; translating technically complex concepts into more readily understood terminology; manipulating and troubleshooting software. Naturally curious, problem solver, reliable, determined, and team oriented. Flexible and adaptive to changing standards and expectations.

Skills : ServSafe Manager Certified, Computer Troubleshooting, Networking, Health Care Billing, Customer Service, Data Entry.

Description :

    1. Responsible for offering software support to clients.
    2. Duties included trouble shooting software.
    3. Directly working as a liason between senior staff, programmers, industry analysts, and the end user.
    4. Addressing customer needs and training, leading to higher customer satisfaction and trust.
    5. Obtaining necessary documentation and data to assist in problem resolution.
    6. Logging and recording sessions for later reference.
    7. Ensured long standing client relationships.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Bachelor Of Arts In Interdisciplinary Study


Technical Customer Support Representative Resume

Objective : Interested in taking my experience in management and customer service and applying it to helping nonprofit organizations grow within my community.

Skills : Office Applications, Organizational Skills, Multi-Line Phone System, Customer Service, Data Entry, Word, Management, Training, Typing.

Description :

    1. Served approximately 10,000 customers in my year and a half as a representative.
    2. Provided detailed account and equipment help, including billing corrections and adjustments, account verification and changes, and the replacement of defective equipment.
    3. Performed at the top of my hiring class in customer satisfaction.
    4. Maintained a high satisfaction and call resolution metric throughout my tenure.
    5. Skills Used Strong customer service skills, including escalation management and creative problem solving.
    6. Multitasking, often acting as assistance to other associates while handling calls myself.
    7. Office and proprietary system training and assistance.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
AAS In General Studies

Technical Advisor/Customer Support Representative Resume

Headline : Customer service management professional experienced in credit card services, fraud operations and collections. Team player with exceptional listening and critical thinking skills. Exceptional customer care professional who addresses inquiries and resolves problems as they arise.

Skills : Microsoft Office, Customer Service, Customer Service, Computer Repair.

Description :

    1. Maintained up-to-date knowledge of product and service changes.
    2. Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
    3. Investigated and resolved customer inquiries and complaints in an empathetic manner.
    4. Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
    5. Trained staff on operating procedures and company services.
    6. Followed-through on all critical inter-departmental escalations to increase customer retention rates.
    7. Resolved associate, tool and service delivery issues revealed by statistical reports.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Associate Of Arts In Musical Education

Customer Support Representative/Executive Resume

Headline : Currently pursuing an Associate in Applied Science in International Business at Berkeley College, with the goal of entering the International Business, Transportation, Logistics, Distribution, and Supply Chain Management fields. Excellent with underwriting, customer service supervision, and credit card/debit card processing. Superb with managing bank protocols for the Bank Secrecy Act, anti-money laundering, cross selling, credit risk, cash management, loan origination, and overall branch management.

Skills : Customer Service, Banking, Finance, Typing 66 WPM, Logistics, Data Entry, Credit Analysis, Call Center Management.

Description :

    1. Analyzed, manipulated and presented data extracted from different sources in order to identify and maximize direct shipment opportunities.
    2. Proactively monitored back and future orders and matched with inbound volume for direct shipment opportunities.
    3. Communicated with order management, transportation and import departments to monitor on time delivery and improve customer order cycle time.
    4. Analyzed daily and weekly reporting of direct shipments volume by product category.
    5. Tracked, traced and routed import shipments to support internal/external customers.
    6. Communicated with internal/external customers on shipment mode change and new ETA's.
    7. Researched late deliveries and updated internal database system with current information as needed.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Certificate In Transportation

Customer Support Representative II Resume

Objective : I am a Business Professional focusing on customer service and administrative services. My field of experience is diverse. I have worked for nationally and globally known insurance companies and have many years of experience. My strengths include data entry, excellent phone etiquette, highly organized and have strong investigational skills.

Skills : Microsoft office, Call Center, Excel, Phones, Word Processing.

Description :

    1. Answered, evaluated and prioritized incoming telephone, voice mail, email, and fax customer service requests.
    2. Interviewed customers to collect information about problems to determine source of error using troubleshooting methods.
    3. Used Siebel customer relationship management software to log and track customer service requests.
    4. Identified, researched and resolved routine customer service requests.
    5. Created new Siebel solutions to attempt to resolve customer service requests as needed.
    6. Escalated service requests to appropriate staff.
    7. Prepared weekly status reports and monthly reports as required.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Customer Support Representative I Resume

Objective : Strive to exceed customer/ employer expectations by delivering second-to-none service. Maintain customer centricity in all initiatives and interactions, while always putting the customer first.

Skills : World-Class Customer Service And Technical Support,.

Description :

    1. Provided exceptional desk side end-user support by resolving issues as well as answering inquiries using phone, chat and email.
    2. Remotely connected to user's personal/business computers for direct program installation/activations/configurations/uninstallation, network setups, user domain modifications, and printer setup and configurations.
    3. Provided diagnostic and problem resolution for various desk side hardware, software, and peripheral devices like printers, scanners and plotters.
    4. Performed reconfigurations, modifications, migrations, conversions of data from 3rd party software, imports/exports, backups/restores, and system analysis checks.
    5. Repairing network server errors, stopping/starting services, deleting user-configuration files, modifying User account security settings, and removing/updating windows or program versions.
    6. Advanced knowledge of setting up/configuring server networks and workstation-networked PCs.
    7. Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
    8. Remained updated with knowledge of inter-networking and mainstream I.T.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Junior
Education
Education
Political Science

Customer Support Representative(Lead) Resume

Objective : Computer/Art Teacher with more than 10 years of experience teaching digital graphics and art classes, offering creative flair and discerning eye for detail to maximize quality in a fast paced environment. In addition, 2 years of customer support experience providing online and telephone support for the travel industry.

Skills : Microsoft Office, Communications.

Description :

    1. Provided online and telephone support for clients in the travel industry.
    2. Provided scanning, editing and uploading of photographs to website and provided call center assistance to customers.
    3. Maintained photo support for website with Adobe Photoshop including scanning, re-sizing, editing and uploading.
    4. Provided telephone assistance for a high volume of incoming calls and resolved technical problems with customers completing online forms, handled customer complaints and resolved problems.
    5. Answered large volumes of email and provided assistance to customers with on-site listings.
    6. Checked listings for compliance with company policy.
    7. Demonstrated willingness to work long hours when needed.
    8. Maintained records and documentation using "Salesforce" software.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Science In Art

Chargeback Customer Support Representative Resume

Objective : Organized, independent worker with strong time-management skills, and able to learn new tasks quickly and effectively. I worked at Walmart for 6 months in 2015 stocking shelves and handling customers needs. Soon after, I started working at Waffle House as a server and provided great customer service skills.

Skills : Microsoft Word, Microsoft Power Point, Microsoft Excel, Microsoft Outlook and great typing speed.

Description :

    1. Responded to customer inquiries regarding service, billing, equipment, features, activations, and/or changes to account information taken via telephone, mailings, fax, or email.
    2. Utilized computer/online guidelines in responding to customer inquiries.
    3. Informed customers about services available and assessed customer needs.
    4. Handled customer problems related to product function or the replacement of defective parts.
    5. Completed, processed, and maintained applicable paperwork and records.
    6. Gathered information, researched and resolved inquiries and logs customer calls.
    7. Worked to resolve customer issues on the first call without having to transfer callers.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Massage Therapy

Customer Support Representative II Resume

Objective : Qualified Customer Service Representative with 5 years in fast-paced call center environments, with extensive background in conflict resolution and customer care. Customer service professional seeking a management or supervisor role. Skilled in training staff and establishing rapport with clients.

Skills : Microsoft Office, Customer Service, Admin Assst, Multi-lingual, Multi-tasker.

Description :

    1. Assisted customers with website navigation and enrollment, maintained uptodate knowledge of services and procedures; research billing and payment issues, maintain and establish new customer accounts.
    2. Included general customer service, such as application support, inbound and outbound calls, emails and customer follow up calls.
    3. Provided customers with product and service information, sales support.
    4. Processed service calls and tracked results in company database system to make recommendations for improvement.
    5. Administrative duties such as: filing, answering phones, mail management, fax, photo management, placing sales orders, product research, and other necessary and miscellaneous duties/research.
    6. Customer Service Representative of the month (June, October) Assisted in special projects such as event planner, identifying and researching customer issues using available resources.
    7. Data entry, calendar management, email correspondence, planning events, appointment scheduling.
    8. Received exceptional customer service reviews and employee of the month reward.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Bachelors Of Science In Business Administration

Customer Support Representative/Information Systems Resume

Headline : Highly motivated with excellent customer service and account research resolution skills. Strengths include creating solutions and handling diverse situations. Strong leadership and organizational capabilities. Inbound and Outbound customer contact. Experienced in payment processing, research and account reconciliation. Experienced in customer service and business procedures. Pleasant and professional telephone etiquette.

Skills : Sales And Operations Support, Event Planning And Management, Adobe Applications, Microsoft Applications, Leadership, Administration And Team Building.

Description :

    1. Monitored special key accounts based on customer requirements.
    2. Solved problems in invoicing, shortages, incorrect shipments, tracing shipments and errors in entering orders.
    3. Responded to internal and external inquiries regarding administrative aspects, customers' orders, complaints and returns.
    4. Coordinated with the Engineering Department on adapting our product to the customers' needs.
    5. Analyzed and identify delivery issues to make strategic decisions that balance the needs of the customer and business.
    6. Wrote policies and procedures for a new sector of business within the department.
    7. Worked with the Marketing Department regarding special prices, quotes and promotions.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
M.B.A In Marketing

Customer Support Representative/Helpdesk Resume

Summary : Experienced, results-driven Security Analyst with notable success in directing a wide range of federal government IT security initiatives while participating in planning, analyzing, and implementing solutions in support of agency objectives. Adept at providing comprehensive systems security analysis and ensuring compliance with agency security requirements and objectives. Hands-on experience in leading all stages of security control assessments and disaster recovery efforts.

Skills : Information Security.

Description :

    1. Provided information system and service support to end-users and internal employees.
    2. Assisted in managing Tier-1 Customer Support Representatives.
    3. Handled escalated calls from users whom required a broader knowledge base and more experience.
    4. Identified and resolved various system anomalies.
    5. Analyzed functional system requirements to resolve user cases.
    6. Trained new support representative on help desk policies, rules and qualitative and quantitative procedures.
    7. Assisted with the planning, drafting, and composition of the new employee handbook.
    8. Performed data analysis and trending to create statistical, qualitative, and quantitative reports for management.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Executive
Education
Education
Master Of Science In Information Technology

Customer Support Representative III Resume

Objective : To use my experience in sales, customer service, and customer retention to assist Parts Now as a sales support representative. I am excided to be a part of a competitive team and I know that my skills in efficient communication and flexibility to handle changes will make m+e a perfect fit.

Skills : Microsoft Office, Various CMS Applications.

Description :

    1. Served as a support representative assisting customers with resolving inbound and outbound residential and commercial water and electricity billing and account issues.
    2. Recognized for superior performance during campaigns pertaining to various programs provided by Austin Energy.
    3. Recognized for high quality standards adherence.
    4. Frequently utilized by training department to have new agents shadow while taking calls.
    5. Selected to work in commercial department on a temporary rotation for skill development.
    6. Selected as first CSR to work as a Customer Solutions Cooridinator on a temporary basis during period of increase in escalated issues.
    7. Assisted in developing program for future CSR rotations into the Escalations group for skill development.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
G.E.D.

Customer Support Representative Resume

Objective : To be involved with a fast paced, high energy company that is growing and prospering. I want to be a contributor to the success of the business and make sure 100% that the customers are satisfied with the company. Being involved in customer service is very important to me.

Skills : Graphic Design.

Description :

    1. Respond appropriately to all inbound calls, meeting customer needs for quick response.
    2. Make outbound calls to potential and existing customers.
    3. Interpret and communicate accurately to customers in reference to company policies and product description/prices.
    4. Respond knowledgeably to returns - credits/adjustments, all mail, and adjustment log/inventory.
    5. Handle product/service claims and special orders/requests.
    6. Establish approximate delivery time and cost for customers and investigate delivery delays.
    7. Coordinate the tracing procedure for lost orders and shipments and process EDI claims.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
High School Diploma