Phone Representative Resume Samples

A Phone Representative helps customers with complaints and questions over the phone. The job duties typically listed on the Phone Representative Resume include – giving customers the needed information telephonically, responding promptly to calls, communicating with customers about new products and deals; acknowledging and resolving customer complaints; managing large amounts of incoming calls, providing accurate and valid information to callers; keeping record of every customer interactions; building a sustainable relationship with customers and providing professional customer service support.

Those interested in this line of activity must depict on the resume the following skills – strong phone handling skills, active listening skills, familiarity with multiple phone systems, excellent communication skills, the ability to interact with different kind of callers; and the ability to multitask. While formal education is not mandatory, possessing strong knowledge about their company’s products and service is required.

Phone Representative Resume

Objective : A computer-literate mortgage and customer service professional with more than 3 years of consistent performance improvement and learning. Proficient in a wide variety of software applications while being a quick learner of new systems.

Skills : Customer Service, Microsoft Office, CRM Systems, Standard Business Applications, Leadership, Detail Oriented.

Description :

    1. Providing excellent customer services skills and learned how to cope with everyday living and issues that play a part in other people's lives.
    2. Informing members of correct info knowledge of database and information needed to know and informing others.
    3. Clean understandable talk flow with confidence.
    4. Time management with time limiting calls team supports helpful towards fellow employees with their problems.
    5. Learned how to manage my social skills with multi-tasking to ensure customers attention and satisfaction while obtaining customer services needed.
    6. Liaison between the customer and client by solving issues and maintaining customer satisfaction.
    7. Later transferred to become a business account representative selling products and services and retaining business for the company.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
GED


TelePhone Representative Resume

Headline : Professional, with the ability to rapidly learn and welcomes challenges. A cross-cultured, and is poised to start a career in Sales and will be successful.

Skills : USAF, Security Forces, JFX.

Description :

    1. Determined requirements by working with customers.
    2. Answered inquiries by clarifying desired information; researching, locating, and providing information.
    3. Resolved problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions, escalating unresolved problems.
    4. Fulfilled requests by clarifying desired information; completing transactions, forwarding requests.
    5. Sold additional services by recognizing opportunities to up-sell accounts, explaining new features.
    6. Maintained call center database by entering information.
    7. Kept equipment operational by following established procedures, reporting malfunctions.
    8. Updated job knowledge by participating in educational opportunities.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
HS


Customer Service Phone Representative Resume

Headline : Currently seeking employers who will allow growth within the company. Looking to learn new skills, meet new people, and hoping to establish a position with longevity.

Skills : Secretarial, Computer Skills, Excellent Communication Skills, Data Entry.

Description :

    1. Determines requirements by working with customers.
    2. Answers inquiries by clarifying desired information; researching, locating, and providing information.
    3. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
    4. Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
    5. Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
    6. Maintains call center database by entering information.
    7. Keeps equipment operational by following established procedures; reporting malfunctions.
    8. Updates job knowledge by participating in educational opportunities.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BBM

Medicaid Phone Representative Resume

Objective : A determined, hardworking, self- motivated individual that strives toward accomplishing goals.Dependable and reliable with extreme loyalty and pride for the company.

Skills : Skilled In Most Office Equipment Such As 10 Key, Multifunction.

Description :

    1. Enter data and interact with multiple online systems while speaking with customers.
    2. Answers inquiries by clarifying desired information, researching, locating, and providing information.
    3. Fulfills requests by clarifying desired information, completing transactions; forwarding requests.
    4. Maintains call center logs by entering information.
    5. Keeps equipment operational by following established procedures; reporting malfunctions.
    6. Updates job knowledge by participating in educational opportunities.
    7. Liaison between the customer and client by solving issues and maintaining customer satisfaction.
    8. Later transferred to become a business account representative selling products and services and retaining business for the company.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
BA

Phone Representative I Resume

Objective : Phone Representative adept at working in diverse retail and customer service environments. Patient and empathetic with an extensive background in conflict resolution and customer care.

Skills : Customer Service, Care Giver, Time Management, Organization, Attention To Detail, Quality Focus .

Description :

    1. Effectively managed a high-volume of inbound and outbound customer calls.
    2. Answered a constant flow of customer calls.
    3. Addressed and resolved customer product complaints empathetically and professionally.
    4. Gathered and verified all required customer information for tracking purposes.
    5. Defused volatile customer situations calmly and courteously.
    6. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
    7. Referred unresolved customer grievances to designated departments for further investigation.
    8. Provided an incentive to increase productivity by offering employees awards for best customer service.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
MA

Phone Representative II Resume

Objective : Phone Representative with 4+ years of experience. Eager to learn and looking for new opportunities.

Skills : Honest, Dedicated And Well-organized.

Description :

    1. Answer incoming and outgoing calls, follow telephone etiquette, transfer calls to desired departments and supervisor, must have knowledge of centralized telephone systems.
    2. Knowledge of personal computers and methods of updating databases.
    3. takes and distributes messages for customers and staff, provides information on detailed services.
    4. Assists in reporting telephone equipment or service complaints and problems.
    5. Trains or assists with training new telephone operators in the performance of job duties.
    6. Calling currents owners of timeshares using multiple systems, also setting reservations and collecting past due payments.
    7. Enter data and interact with multiple online systems while speaking with customers.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
HS

Jr. Phone Representative Resume

Objective : Phone Representative with 2 years of experience in the industry. Dependable and reliable with extreme loyalty and pride for the company.

Skills : Organized, Very Detailed, Reliable, Responsible, Efficient, Confident, Friendly, Works Well With Others, Excellent Customer Service Skills, Self Motivated, Independent, Takes Direction, Adapts Quickly, Meets Deadlines, Always On Time, Hard Working, And Extravagant Communication Skills.

Description :

    1. Handle questions via phone addressing billing, upgrades or troubleshooting issues for telecommunications, cable and technology clients.
    2. Reporting/escalating issues through the appropriate channels.
    3. Effectively communicate (verbally & written) information with my team members & customers alike.
    4. Strive to meet the highest level of customer satisfaction by resolving customers issue in a professional & timely manner.
    5. Multitasking through multiple systems while interacting with customers.
    6. Additional responsibility as business needs dictates Accomplishments Always top rated on my team.
    7. Multiple Awards are given for Outstanding Customer Service.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
EDU

Associate Phone Representative Resume

Objective : A hard-working individual who sustains an exceptionally positive disposition at all times, while simultaneously maintaining an easily coachable and teachable attitude. Possess the desire and ambition to learn every new responsibility to allow for possibilities of promotion.

Skills : Quick Learner, Organized, Multi-Tasker, Dedicated Team Player, Self-Motivated, Microsoft Word, PowerPoint, and Excel, Typing 50 Wpm.

Description :

    1. Answered calls by addressing customer inquiries, solving problems and providing new product information.
    2. Described product to customers and accurately explained details and care of merchandise.
    3. Provided an elevated customer experience to generate a loyal clientele.
    4. Answered product questions with up-to-date knowledge of sales promotions.
    5. Politely assisted customers via telephone.
    6. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
    7. Learned, referenced and applied product knowledge information.
    8. Solve any issues within the billing, sales, and customer service departments.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
HS

Sr. Phone Representative Resume

Objective : Seeking to join a company where one can utilize a strong work ethic and technical skills to gain further experience while enhancing the company's productivity and reputation.

Skills : Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Access, Microsoft Powerpoint.

Description :

    1. Interacted with customers to provide information in response to inquiries about medical products and services.
    2. Ability to manage and resolve customer concerns and complaints in a quick and effective manner.
    3. Obtain and verify information from physician offices in order to supply the patient with medical supplies.
    4. Worked directly with Account Executives supporting new patients on the East and West coasts.
    5. Aided the sales team in developing new accounts as well as existing accounts.
    6. Effectively presented information to and responded to requests from senior management.
    7. Make arrangements for meetings, reservations, and change of address or telephone number.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
HS

Phone Representative III Resume

Headline : Excellent communicator with 6+ years' experience working with children of varied ages. Supervising youth and presenting positive role modeling through all interactions with program participants.

Skills : Microsoft Office, AutoCAD 3D/2D, Revit Architecture, Powerpoint.

Description :

    1. Provided home basic customer service business for the prestigious country and Global companies by answering calls, e-mails, and chat requests.
    2. Collected customer feedback and made process changes to exceed customer satisfaction goals.
    3. Demonstrated mastery of customer service call script within specified time frames.
    4. Defused volatile customer situations calmly and courteously.
    5. Accurately documented, researched and resolved customer service issues.
    6. Called customers when there were problems with their mail orders.
    7. Built customer loyalty by placing follow-up calls for customers who reported product issues.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
HS

Lead Phone Representative Resume

Summary : 8+ years of experience as a Phone Representative is now seeking lasting employment in a positive atmosphere that will be challenging, as well as rewarding.

Skills : Customer Service, Documentation Skills, Written Communication, Data Entry.

Description :

    1. Provided information about products and services.
    2. Received and processed incoming phone calls from the customer or client base.
    3. Recorded details of customer transactions, inquiries, complaints and comments.
    4. Ensured that appropriate changes were made to resolve customer concerns.
    5. Resolved customer service or billing complaints by exchanging merchandise, adjusting bills and offering credit.
    6. Perform data entry services for the company in regards to punching in customer information, call logs and successful sales.
    7. Make outbound calls to potential clients in order to sell the company's broadband service.
    8. Shut down services or cut them on as needed and provided customer service.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma

Phone Representative Resume

Headline : Seeking lasting employment in a positive atmosphere that will be challenging, as well as rewarding. Having 6 years of experience as a Phone Representative in the industry.

Skills : Microsoft Publisher, Microsoft Word, Microsoft Excel, Microsoft Powerpoint.

Description :

    1. Maintain documentation or reports on security-related incidents or investigations.
    2. Recommend methods to reduce potential fraud losses.
    3. Identify and report safety concerns to maintain a safe shopping and working environment.
    4. Hear and resolve complaints from customers or the public.
    5. Conduct client or market surveys in order to obtain information about potential customers.
    6. Obtain customer information such as name, address, and payment method.
    7. Assisting with existing orders such as locating orders not received also placing orders.
    8. Received phone calls from customers who were interested in ordering from our catalogs.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BSW