An Experience Specialist is hired to help the organization in ensuring that the customers get exemplary service and that the interactions with the customers are of high caliber. A well-drafted Experience Specialist Resume mentions the following duties and tasks – tracking, overseeing and optimizing all customer interactions; managing the customer “life cycle”, fostering customer loyalty through high-quality interactions, improving the experiences that a customer gets from the company, and maximizing lifetime revenue of the company by maintaining an entire customer base.
Typically, the job will fit those who are proficient in all three disciplines – customer loyalty management, customer relationship management, and customer value management. A Baccalaureate or Master’s degree in business administration is needed. Many organizations also want their potential specialists to have experience in marketing, and analysis of customer data. The candidate should also have a consulting background.
Presented Collaboration with district and store management teams to execute and exceed corporate initiatives.
Introduced guests to the products and services that best suit their needs, direct store traffic and promote store exploration.
Delivered the ultimate one-on-one customer experience through demonstrating device and accessory functionality.
Facilitated wireless workshops to demonstrate and educate a variety of technology solutions, including the latest devices, smart accessories.
Teamed training of promotions, mobile devices, smart accessories, and competitive information; techniques include role-playing.
Stored performance related to customer experience and accessory revenue metrics.
Supported including monthly inventory reconciliation, processing pullbacks and returns to CRTC.
Bachelor Of Arts
Experience Specialist/Management Resume
Summary : Held many different roles during work history which allows to easily transition to a new role and learn quickly. Getter with high expectations. Dedicated, honest, trustworthy, and a team player.
Skills : Excellent Communication Skills, Quick Learner.
Ensured customer experience is the best it can be by welcoming customers, checking in with them during their time at Verizon, and thanking them when they leave.
Provided training to customers wanting to learn how to use their devices along with ongoing availability outside of setting class times.
Assisted the sales team by engaging in their time with the customer in order to increase revenue and new lines.
Directly impacted the customer experience each day by making the customer feel valued and important.
Serviced in a friendly atmosphere, computer knowledge, and communication orally, written, and via email.
Recommended improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Referred unresolved customer grievances to designated departments for further investigation.
Experience Specialist/Co-ordinator Resume
Summary : To obtain a career utilizing the experiences collected over the years with the background involving Psychology to enhance the workplace for clientele experience.
Skills : Client Relationship Management, Customer Service, Team Building.
Created training programs for customers to learn more about their devices in a simplistic manner which resulted in higher opportunity.
Developed programs for Sales Specialist on customer experience throughout the sales process.
Developed contest to motivate Solution Specialist to engage them in an overall increase in boxes sold.
Engaged with Solution Specialists has increased overall sales and assisted in a diminishing return rate of products.
Increased district B2B close rate by a single quarter by developing & facilitating multiple training seminars.
Devised troubleshooting and account management to support staff shortages or high traffic volume.
Responsible for all class scheduling and training all employees on how to use all accessories and connected devices.
Experience Specialist II Resume
Headline : Highly experience customer service professional with hard working and laser-focused attitude. Ability to handle high customer volume in a fast paced environment.
Skills : Technical Skills, Customer Service.
Greeted people and set expectations for wait times. Explained store set up so browsing experience was a pleasant one.
Assisted customers with answers to questions as well a demoing store products.
Helped make sure all issues were resolved.
Experienced was and to see if the customer had any other questions.
Performed on one piece of training to help assist customers with learning their devices Skills Used Customer service skills.
Able to handled escalations over the phone as well as in person.
Able to transition between multiple computer screens to answer customer's questions promptly and accurately.
Experience Specialist/Analyst Resume
Headline : To join a company where experience and education will contribute to the mission and overall success of company.
Created a welcoming and exciting store environment.
Introduced customers to the store, direct customer traffic and promote store exploration.
Ensured customer's needs are met in a timely manner. Quickly and completely resolve customer issues.
Facilitated wireless workshops where you will work with groups of customers to demonstrate and educate them on a variety of technology solutions.
Contributed to the overall health and performance of your retail store by supporting daily business operations, including stocking inventory.
Interviewed Troubleshooting Exceptional oral and written communications Local and regional guest service awards.
Created positive customer experiences Coordinate and organizes customer appreciation days Teach wireless workshops.
Experience Specialist III Resume
Summary : Commitment to being successful in the task at hand, are the traits that make an excellent candidate for any opportunity.
Skills : Leadership Skills, Business Project Management.
Trained customers and co-workers on Verizon's electronic devices in group settings.
Assisted in the planning and preparation for the weekly training classes that I teach.
Diagnosed and serviced customers' devices and assess problems with devices to reduce device return rates and alleviate customer service call-in rates.
Anticipated customers' needs and tailor sales to meet them.
Tasked with developing various projects and programs, in which to discover customers' needs.
Provided assistance to both coworkers and junior and senior-level management in all areas of the store.
Promoted the Verizon brand at special events and have been asked on numerous occasions to lead several events based on the success of past events.
Asst. Experience Specialist Resume
Objective : To obtain a meaningful and challenging position that enables to expand knowledge, and allows for advancement. Strengths include: Strong managerial and organizational skills.
Skills : Microsoft Office, Customer Support, Inventory Control.
Responsible for making sure every customer is greeted upon entering the store.
Troubleshoot customer's phones and helped to find solutions for the customers.
Gave exceptional Customer Service to keep the stores at a high NPS at all times.
Conducted fun workshop classes to customers who need help understanding how their new smartphones work.
Merchandised, accepted the shipment, store to store transfers, navigating through ORCA and VIIA, checking OMM to make sure the store.
Counted inventory, keeping the ICS room clean and well organized. Working alongside Sales Reps in assisting customers.
Ringed up accessories and processing plan changes, upgrades, and feature changes.
Associate Of Arts
Lead Experience Specialist Resume
Headline : Responsible for keeping track of customer journeys, interacting with customers across channels and platforms, and coordinating with all internal stakeholders such as product design or development.
Skills : Microsoft office, Team Building, Technical Support, Operations.
Excellent customer service and communication skills experienced at Verizon Wireless.
Created a welcoming and exciting store environment. Ensure customers' needs are met in a timely manner.
Facilitated wireless workshops where you work with groups of customers to demonstrate and educate them on a variety of technology solutions.
Worked with customers in fixing their devices and explaining to them how to use their devices.
Managed the floor and worked alongside managers.
Led classes on teaching customers how to use their new devices.