Experience Specialist Resume Samples

Description :

1. Present Collaboration with district and store management teams to execute and exceed corporate initiatives.
2. Introduce guests to the products and services that best suit their needs, direct store traffic and promote store exploration.
3. Deliver the ultimate one-on-one customer experience through demonstrating device and accessory functionality.
4. Facilitate wireless workshops to demonstrate and educate a variety of technology solutions, including the latest devices, smart accessories.
5. Team training of promotions, mobile devices, smart accessories, and competitive information; techniques include role-playing.
6. Accountable for store performance related to customer experience and accessory revenue metrics.
7. Operations support including monthly inventory reconciliation, processing pullbacks and returns to CRTC.

Experience

7-10 Years

Level

Management

Education

Bachelor Of Arts

Description :

1. Ensure customer experience is the best it can be by welcoming customers, checking in with them during their time at Verizon, and thanking them when they leave.
2. Provide training to customers wanting to learn how to use their devices along with ongoing availability outside of setting class times.
3. Assist the sales team by engaging in their time with the customer in order to increase revenue and new lines.
4. Directly impact the customer experience each day by making the customer feel valued and important.
   
5. Customer service in a friendly atmosphere, computer knowledge, and communication orally, written, and via email.
   
6. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
7. Refer unresolved customer grievances to designated departments for further investigation.

Experience

7-10 Years

Level

Management

Education

Medical Coding

Description :

1. Created training programs for customers to learn more about their devices in a simplistic manner which resulted in higher opportunity.
2. Developed programs for Sales Specialist on customer experience throughout the sales process.
3. Developed contest to motivate Solution Specialist to engage them in an overall increase in boxes sold.
4. Engagement with Solution Specialist has increased overall sales and assisted in a diminishing return rate of products.
5. Increased district B2B close rate by a single quarter by developing & facilitating multiple training seminars.
6. Device troubleshooting and account management to support staff shortages or high traffic volume.
7. Responsible for all class scheduling and training all employees on how to use all accessories and connected devices.

Experience

7-10 Years

Level

Management

Education

Psychology

Description :

1. Greeted people and set expectations for wait times. Explained store set up so browsing experience was a pleasant one.
2. Assisted customers with answers to questions as well a demoing store products.
3. Customer departure would make sure customers left happy and all needs were met, and if not would help make sure all issues were resolved.
4. Calls for sales reps to see how in-store experience was and to see if the customer had any other questions.
5. Performed on one piece of training to help assist customers with learning their devices Skills Used Customer service skills.
6. Proper telephone etiquette and being able to handle escalations over the phone as well as in person.
7. Able to transition between multiple computer screens to answer customer's questions promptly and accurately.

Experience

5-7 Years

Level

Consultant

Education

BS

Description :

1. Create a welcoming and exciting store environment.
2. Introduce customers to the store, direct customer traffic and promote store exploration.
3. Ensure customer's needs are met in a timely manner. Quickly and completely resolve customer issues.
4. Facilitate wireless workshops where you will work with groups of customers to demonstrate and educate them on a variety of technology solutions.
5. Contribute to the overall health and performance of your retail store by supporting daily business operations, including stocking inventory.
6. Interviewing Troubleshooting Exceptional oral and written communications Local and regional guest service awards.
7. Create positive customer experiences Coordinate and organize customer appreciation days Teach wireless workshops.

Experience

5-7 Years

Level

Executive

Education

BS

Description :

1. Training customers and co-workers on Verizon's electronic devices in group settings.
2. Assist in the planning and preparation for the weekly training classes that I teach.
3. Diagnose and service customers' devices and assess problems with devices to reduce device return rates and alleviate customer service call-in rates.
4. Anticipate customers' needs and tailor sales to meet them.
5. Tasked with developing various projects and programs, in which to discover customers' needs.
6. Provide assistance to both coworkers and junior and senior-level management in all areas of the store.
7. Promote the Verizon brand at special events and have been asked on numerous occasions to lead several events based on the success of past events.

Experience

10+ Years

Level

Senior

Education

Marketing

Description :

1. Responsible for making sure every customer is greeted upon entering the store.
2. Troubleshooting customer's phones and helping to find solutions for the customers.
3. Giving exceptional Customer Service to keep the stores at a high NPS at all times.
4. Conducting fun workshop classes to customers who need help understanding how their new smartphones work.
5. Merchandising, accepting the shipment, store to store transfers, navigating through ORCA and VIIA, checking OMM to make sure the store.
6. Counting inventory, keeping the ICS room clean and well organized. Working alongside Sales Reps in assisting customers.
7. Ringing up accessories and processing plan changes, upgrades, and feature changes.

Experience

2-5 Years

Level

Junior

Education

Associate Of Arts

Description :

1. Excellent customer service and communication skills experience at Verizon Wireless.
2. Create a welcoming and exciting store environment. Ensure customers' needs are met in a timely manner.
3. Facilitate wireless workshops where you work with groups of customers to demonstrate and educate them on a variety of technology solutions.
4. Work with customers in fixing their devices and explaining to them how to use their devices.
5. Managed the floor and worked alongside managers.
6. Lead classes on teaching customers how to use their new devices.
7. Greet Customers, Manage Sales Floor, Sales, Merchandising, Inventory.

Experience

5-7 Years

Level

Executive

Education

Social Sciences

Description :

1. Engage wireless customers, expose customers to new and better technologies, educate customers one-on-one and in large groups.
2. Troubleshooting and fixing mobile devices. while finding a need and then finding the appropriate sale solutions for that need.
3. Assist in daily operation; provide extraordinary customer service, find and closing sales opportunities, stocking, reporting, ordering.
4. Responsible for continuing education and the education of the other teammates.
5. Manage the floor, encourage, motivate and coach teammates when necessary.
6. Helped the store achieve weekly and monthly goals regularly.
7. Regularly complimented for customer service skills.

Experience

10+ Years

Level

Senior

Education

Human Services

Description :

1. Provide the ultimate customer service experience to customers.
2. Schedule and facilitate in-store wireless workshops. Provide one on one experience to customers.
3. Provide sales support to Solution Specialists, Assistant Managers and General Manager.
4. Sell to customers and provide personalized solutions to the customer.
5. Troubleshoot any technical problems for customers seeking help, all while ensuring their needs are met in a timely manner.
6. Assist Operations Specialist with delivery and inventory of shipments.
7. Assist with merchandising of store setup and inventory of products.

Experience

7-10 Years

Level

Management

Education

Bachelors Of Art