IT Support Manager Resume Samples

As an IT Support Manager, the person will support the IT staff, monitor the computer systems and maintenance and assist with computer equipment purchase and installation; and maintain networks and connectivity issues for users. A well-drafted IT Support Manager Resume mentions the following tasks and responsibilities – coordinating training and orientation activities of new technology users; organizing support and troubleshooting; monitoring online security for users and networks; overseeing IT Support staff; advising human Resources colleagues on staffing needs; developing and maintaining emergency plans to address equipment, security failure to ensure the preservation of data and technology; and fostering a relationship with technology and component vendors.

In order to be successful in this line, the following skills are required – familiarity with equipment and networks; a thorough understanding of available researches and technology, staying up-to-date with new developments, expertise in IT pertaining to areas such as finance, education or manufacturing. An Engineering degree in Computer-related areas is common among job applicants.

IT Support Manager Resume example

IT Support Manager Resume

Objective : Seeking opportunities in IT field which relevant to technical aspects & profile, especially which will benefit to career and helps to enhance knowledge as well as experience and make more skilled professional which is needed for industries.

Skills : IT Project Management, Team Leadership, Budget Planning & Execution, Mentoring, Logistics Planning.

Description :

    1. Oversaw and directed the local office IT staff to manage the IT support and training functions in the firm.
    2. Led by example and served as hands-on manager of IT personnel.
    3. Ensured that all user support issues were documented in the help desk database.
    4. Made sure that tickets were fully documented before being escalated with the relevant facts and steps taken to resolve the issues.
    5. Monitored tickets as needed to make sure the load was fairly distributed and the work was being handled in a timely manner.
    6. Ensured that local IT staff followed up on tickets with users.
    7. Checked with end-users periodically to make sure local IT staff delivered excellent service and ensured that any outstanding issues were resolved.
    8. Ensured that all local IT staff had excellent technical troubleshooting skills by monitoring tickets, obtaining user input, and talking with the personnel involved.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Computer Technology


Sr. IT Support Manager Resume

Summary : Hands-on administration, monitoring, and troubleshooting of LAN/WAN. Identifying potential cost-reductions and productivity improvements in operations and infrastructure. Developing/sharing best practices to increase effectiveness, productivity, and customer satisfaction. Devising cohesive plans that gain consensus by integrating input from all concerned parties.

Skills : Troubleshooting, Problem Solving, Project Planning.

Description :

    1. Supported abilities with migrations, network connectivity, and security and database applications.
    2. Developed exceptional relationships with co-workers, management, and end-users.
    3. Improved the performance and overall quality of the IT department.
    4. Helped create the IT infrastructure enabling the company to expand and become one of the largest steel foundries in the country.
    5. Managed systems on a campus LAN environment consisting of 10 buildings covering 2 city blocks using Cisco and HP routers and switches, fiber optic, Cat5, and Cat5e cabling, and legacy Intermec wireless access points.
    6. Included Windows workstations, NT/2003 servers, Mac OSX server/desktop, and IBM AS400/iSeries i5 ERP server, and 50+ printers/copiers.
    7. Included Office 2003, Lotus Approach, Visio, MS Project, and BLIS400 applications.
    8. Migrated Novell Netware network to Windows Server NT4.0, and then in 2008, migrated to Windows Server 2003 Active Directory.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Computer Science


Jr. IT Support Manager Resume

Headline : Innovative IT Support Manager professional proficient in extracting financial data from various reporting systems and suggesting key operational changes. Experience using SAS, Informix, Microsoft SQL and IBM Cognos for solid reporting financial activities.

Skills : Information Technology, Microsoft Office, Content Management Systems, Graphic Design, Adobe Software, Leadership, Management.

Description :

    1. Responsible for leading the daily management of the company, ensuring well-planned staff rotas to meet the business need.
    2. Managed and developed the administrative team and coordinated with IT team members throughout the day to enable clear communications and team working across the site.
    3. Provided corporate, sales and construction users with technical support on-site, at both General Office and remote locations over the phone, via email, or by utilization of remote assistance tools.
    4. Provided technical support for internet and network related issues; troubleshoot and report outages to internet service providers while staying in communication with the Helpdesk and Infrastructure teams with the objective of prompt service recovery.
    5. Provided technical support for Windows and other mobile operating systems such as iPhone, Android, and Windows Mobile.
    6. Set up computers for deployment by means of company approved configuration checklist.
    7. Performed computer repairs, correct printing and scanning issues, and address network outages with critical deadlines.
    8. Participated and assisted in hardware and software rollout projects.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Management

IT Support Manager III Resume

Summary : Senior operations and technology program manager streamlined underperforming processes - implemented innovative technology solutions to increase critical system performance, and efficiencies, all while maintaining the highest DHS, DOD, and IC security and reliability standards.

Skills : Microsoft Office, Sharepoint.

Description :

    1. Implemented company policies and procedures.
    2. Managed Network and SAN Administrators.
    3. Managed Telecom Administrators.
    4. Managed backup team.
    5. Responsible for companywide backup/restore along with disaster recovery planning.
    6. Responsible for overall management of specific projects, ensuring solutions and schedules are implemented in a timely manner.
    7. Managed the deployment, maintenance, support and upgrade of servers, desktop PCs, hardware, software, operating systems, etc.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Information Systems

IT Support Manager II Resume

Objective : Establish oneself as a key resource by providing all MIS reports necessary for organizations decisions. Formulate the organization IT processes and budgets to ensure cost efficiency and increase in productivity.

Skills : Sharepoint, Visio, Account Management, VPN, Telecommunications, DNS.

Description :

    1. Updated, administered, and troubleshoot Active Directory and Group Policy users and groups.
    2. Updated and administered Office 365 users, groups, resources, and SharePoint.
    3. Managed and maintaining the IT department and budget.
    4. Updated and recorded audit history and identification.
    5. Created, tested, installed, and updated master software setup images.
    6. Ordered and implemented multiple hardware platform upgrades for monitors, SSDs, and memory.
    7. Ordered and configured updates and upgrades to Polycom telephone sets.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor Of Science

IT Support Manager I Resume

Headline : Full-time, long term position in a challenging, team-oriented, quick-to-adapt Information Technology environment. Manage the IT assets of the site, analyse future IT requirements and prepare the IT budget .

Skills : Staff Development, Budget Management.

Description :

    1. Setup new user domain accounts, passwords, and printer setup.
    2. Created new user email accounts for Gmail and configured them to work with Outlook 2010 Professional Plus.
    3. Purchased software and equipment for new and current users.
    4. Worked with different vendors to configure and learn new online auto inventory and market analysis software.
    5. Diagnosed Group Policy Issues that forced user desktops to be stored remotely and roaming.
    6. Troubleshoot network topology and IP address scope.
    7. Troubleshoot network user backup solutions and antivirus solutions.
    8. Pulled new wiring for the service department.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
IT

Associate IT Support Manager Resume

Summary : Innovative, result-driven strategic IT Professional with broad experience in life sciences and medical device industries. Track record of leading global IT organizations, providing highest business value through effective and relevant use of technology and resources, aligning IT strategies with the needs of business, achieving efficient operations, and reducing costs.

Skills : Cisco CCNA, IT Analyst, Developer.

Description :

    1. Led a team of 22 direct reports to support 300+ critical systems for 4 WW facilities with an annual budget of $5M.
    2. Transformed fragmented and under-performing support group into a customer-focused team based on SLA and value-driven culture.
    3. Managed IT Operations at Cork, Ireland manufacturing facility for 9 months international assignment.
    4. Enhanced, standardization, collaboration, and sharing among WW manufacturing facilities.
    5. Reduced IT Operations cost by $3M, and increased supported systems portfolio by 20%.
    6. Transitioned 50 projects to support, and improved service delivery with the same resource levels.
    7. Managed WW System deployment projects; Gage Calibration, Maximo, Product Labeling, Payroll Systems, MES, Pricing & Contracts, Clinical Studies, CAD Repository, Training and Tracking, and PLM.
    8. Developed a strategic plan to reduce the application portfolio by standardizing, leveraging, and rationalizing Spearheaded Data Center Consolidation project and reduced IT infrastructure cost by $1.5M.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Certificate In Leadership

IT Support Manager/Executive Resume

Objective : To focus on improving the growth and competitiveness of a company by utilizing creative problem-solving skills to deliver cost-efficient IT Operations, and to ensure that business objectives and standards are met and exceeded.

Skills : MCP x 5, IT Developer, Engineer.

Description :

    1. Managed staff in support of physician's financial and clinical applications for 3500 users.
    2. Managed internal paging system which supports nursing Patient Transport tracking, bed tracking, and pre-admit services.
    3. Provided support and maintenance for all in-house Audio Video equipment.
    4. Managed software development lifecycle of highly complex software and hardware projects through the successful implementation of ongoing Health Care and Information Technology initiatives.
    5. Modified underutilized features of an existing ticketing system to produce desired management reports.
    6. Created knowledge base resulting in increased 1st tier support call resolutions, resulting in limited escalations to 2nd and 3rd tier support teams.
    7. Co-designed and Operational Matrix-Managed Organizational Structure to streamline work instructions for the 2nd and 3rd shifts in the Operator and Service Desk Departments.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelors Of Science

IT Support Manager/Representative Resume

Summary : Versatile, hard working, energetic, and fully engaged leader with 16 years of progressive experience with exposure to challenging assignments in a variety of technical and leadership roles.

Skills : Management, Project Management, Customer Relations, Virtualization, Troubleshooting, Disaster Recovery, Vmware, Citrix, Servers.

Description :

    1. Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives.
    2. Initiated and managed projects, as well as cost, schedule, and performance of component projects, while working to ensure the ultimate success and acceptance of the project.
    3. Coached, mentored and led personnel within a technical team environment.
    4. Consulted with users, management, vendors, and technicians to assess computing needs and system requirements.
    5. Directed daily operations of the department, analyzing work flow, establishing priorities, developing standards, project milestones, and setting deadlines.
    6. Met with department heads, managers, supervisors, vendors, and others, to solicit cooperation, resolve problems and enhance the quality of our service level agreements.
    7. Managed 300+ domains and users in a Windows environment.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
BA In Communication

IT Support Manager Resume

Objective : Extensive experience in IT operations, support, network architecture, team building, asset management, enterprise security and budget development with proven ability to combine project and staff management with technical expertise to consistently exceed corporate goals.

Skills : IT Project Management, Team Leadership, Budget Planning & Execution, Mentoring, Logistics Planning.

Description :

    1. Oversaw and directed the local office IT staff to manage the IT support and training functions in the firm.
    2. Led by example and served as hands-on manager of IT personnel.
    3. Ensured that all user support issues were documented in the help desk database.
    4. Made sure that tickets were fully documented before being escalated with the relevant facts and steps taken to resolve the issues.
    5. Monitored tickets as needed to make sure the load was fairly distributed and the work was being handled in a timely manner.
    6. Ensured that local IT staff followed up on tickets with users.
    7. Ensured that all local IT staff had excellent technical troubleshooting skills by monitoring tickets, obtaining user input, and talking with the personnel involved.
    8. Developed remediation or other plans to address the situation appropriately.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Computer Technology