Slot Shift Manager Resume
Summary : Looking to utilize my current experience as a Slot Director in a new and challenging environment. With over 25 years of experience in slots, both in operations and the technical side, I have developed a proven record of effective management and leadership. I have a history of excellent guest and co-worker relations and make inter-departmental communication and cooperation a priority.
Skills : AutoCAD, Slot Floor Layouts, MIC's and Title 31, Mentoring & Tribal Employee Development, Guest & Employee Relations, Capital & Operational Budgets.
Description :
- Monitored game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
- Observed gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
- Performed paperwork required for monetary transactions.
- Resolved customer and employee complaints.
- Greeted customers and ask about the quality of service they are receiving.
- Reported customer-related incidents occurring in gaming areas to supervisors.
- Monitored patrons for signs of compulsive gambling, offering assistance if necessary.
Experience
10+ Years
Level
Senior
Education
GED
Slot Shift Manager Resume
Headline : Highly qualified Slot Shift Manager with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.
Skills : Inventory Management, Payroll, Labor Management, Gross Margin Management, Microsoft Office.
Description :
- Additionally, provided leadership to other shifts as requested.
- Created and maintained departmental monthly Guest Service focus program.
- Created and maintained an EGM Data Analysis Program.
- Executed hiring/firing tasks, departmental training, scheduling, and performance evaluations.
- Interfaced with department leaders, MIC and departmental policy writing, and payroll.
- Handled challenging guest opportunities, Wide Area Progressive wins, and TORT claims.
- Interfaced with Vendors by way of meetings, lunch dates, and golf events.
Experience
5-7 Years
Level
Executive
Education
MS
Slot Shift Manager Resume
Objective : Maintain a minimum of 3 years experience at this level in slot trading or at least 2 years prior experience as a slot shift manager (or equivalent) in another role within the same organisation, Managing conflicts between technical requirements and customer needs, Ensuring that products are deployed in a timely manner to meet customer expectations.
Skills : P&L Responsibilities, Bally SDS, Procedure & Policy Development, Vendor Relations, and Slot Machine purchases & Conversions
Description :
- Issued comps to guests.
- Oversaw the slot floor to ensure proper coverage and service levels.
- Supervised slot hosts including scheduling, disciplinary action.
- Responsible for daily organisation, direction and management of Slot Supervisor/Hosts, Floor Attendants and Slot Technicians.
- Scheduled and payroll verification for a staff.
- Promoted and provided outstanding customer service and employee relations while building rewarding relationships with staff and guests.
- Attended department budget/labor meetings with GM.
Experience
2-5 Years
Level
Junior
Education
Bachelor Of Education In Education
Slot Shift Manager Resume
Objective : Slot Shift Manager is responsible for Performing slot shift monitoring practices, Ensuring all shifts are completed within the standards set by the company, Maintaining internal accounting records of slot shift activity, Making recommendations to management on how to improve internal slot shift processes.
Skills : Microsoft Office, Payroll Management.
Description :
- Provided input and prepared proposals of EGM purchasing, and provided input of casino floor layout.
- Supervised the distribution of complimentary meals, hotel rooms, discounts, and other items given to players, based on length of play and amount bet.
- Evaluated workers' performance and prepare written performance evaluations.
- Supervised slot floor operations including excellent customer service; employee supervision and training.
- Supervised the integrity of the gaming.
- Insured compliance with all Gaming Regulations and Title 31 regulations, as well as company Policy and Procedures.
- Controlled expenses and payroll to reach budgeted goals.
Experience
2-5 Years
Level
Junior
Education
Bachelor Of Education In Education
Slot Shift Manager Resume
Headline : Slot Shift Manager is responsible for monitoring and controlling the slot positions in a facility. This includes scheduling, staffing, and arranging for appropriate travel for shift assignments. Regular attendance at weekly training sessions.
Skills : Microsoft Office, Payroll, Schedules.
Description :
- Responsible for the oversight of casino operations.
- Managed slot attendants and technicians.
- Handled disputes of any sort from various other departments on the casino.
- In charged of all paperwork for the department and was the payroll manager.
- Performed minor machine work, jackpot payouts, hand pays and other regular casino duties.
- Performed guest service and made sure all customers were provided with the best casino experience possible.
- Enforced all rules and guidelines as provided by my employed; employee disciplinary action, employee evaluations, one on one employee enrichment, etc.
Experience
5-7 Years
Level
Executive
Education
BA In English
Slot Shift Manager Resume
Summary : As a Slot Shift Manager, responsible for Ensuring that all shifts are scheduled correctly and in a timely manner, Ensuring that all shifts are on schedule; work with shift coordinators to manage their work, Providing support to shift coordinators in performing their duties and ensuring they do not get lost in the shuffle.
Skills : Management, Payroll Management, Communication Skills.
Description :
- Oversaw the management of 100 hourly and 27 salaried staff.
- Trained, development, counseling and evaluation of employee performance.
- Ensured departmental compliance with governing agencies and adhering to all federal and state gaming laws.
- Interviewed perspective employees.
- Developed and implemented of Policies and Procedures.
- Performed duties of supervisors and subordinates as required.
- Maintained open communication with integrating departments.
Experience
7-10 Years
Level
Management
Education
Masters Of Arts In Counselling
Slot Shift Manager Resume
Objective : Award-winning Slot Shift Manager professional with a proven track record of advancing sales, nurturing customer relationships, expanding market penetration, and promoting organisational goals. Highly personable communicator and visible promoter that positively influences external markets and internal teams in order to meet and surpass sales goals, no matter the product or industry.
Skills : Mac OS X, Legal Termination Course Training, Leadership Development Training, Hiring, Team Building/ Supervision Training, And Staff Development Training.
Description :
- Resolved customer complaints regarding problems such as pay out errors.
- Maintained familiarity with all games used at a facility, as well as strategies or tricks employed in those games.
- Trained new workers or evaluate their performances.
- Interviewed and hired workers.
- Prepared work schedules and station arrangements and keep attendance records.
- Directed the distribution of complimentary hotel rooms, meals, or other discounts or free items given to players, based on their length of play and betting totals.
- Reviewed operational expenses, budgets estimates, betting accounts, or collection reports for accuracy.
Experience
2-5 Years
Level
Junior
Education
High School Diploma
Slot Shift Manager Resume
Headline : To obtain an entry level Slot Shift Manager position within a company where my skills and training will be utilised to the fullest for the enhancement of the company, as well as growth within the company. Training/Skills Hiring Team Building/Supervision Staff Development Training.
Skills : Communication Training, Harassment Prevention Training, Supervisory Skill Builders For Gaming Industry, Performance Management Training.
Description :
- Directly responsible for the supervision of Slot Operations on a given shift; and to ensure that the department operates according to company regulations and State laws.
- Conducted monthly staff meetings and training to improve the department.
- Included standard operating procedures, Guest service training, Team Building training, employee department information and company goals.
- Conducted bi-weekly property walk-through to improve the overall property appearance and enhance guest service.
- Participated in numerous community service initiatives.
- Directly supervised a staff of 4 attendants, verify jackpots/hand pays, comply with gaming rules and regulations and comply with departmental rules and regulations.
- Ensured 100% guest satisfaction, both internal and external.
Experience
5-7 Years
Level
Executive
Education
BA In Criminal Justice
Slot Shift Manager Resume
Headline : Slot Shift Manager is responsible for Utilising my interpersonal skills to inspire a group of individuals to work as a team with a common vision where excellent guest service is paramount, while using my organisational, technical, and time-management skills to manage the business.
Skills : Microsoft Office, Technical Writing , Analytical For Utilizations Of Company Assets, Mentoring And Guest Relationship Building .
Description :
- Explained house rules, such as game rules and betting limits, to patrons.
- Resolved guest complaints quickly, effectively and tactfully.
- Retained premium slot and table players through exceptional customer service.
- Anticipated and prevented security and facility problems through careful supervision and tactful dispute resolution.
- Completed and processed jackpot paperwork.
- Directly supervised all facets of a 700 machine slot floor with a staff of 4 supervisors and 5 slot attendants.
- Interviewed and hired slot staff, counseled, coached, mentored and trained all shift staff.
Experience
5-7 Years
Level
Executive
Education
GED
Slot Shift Manager Resume
Objective : Accomplished Slot Shift Manager with an extensive experience in front-of-house and back-of-house operations. Proven ability to cut costs and decrease staff turnover. Core Qualifications Relationship/team building Communication skills Staff training/development Problem resolving Employee scheduling Fast learning Policy/program development Guest relations Consistently meet goals Bilingual Spanish/English.
Skills : Computer Literate, Excel, Word, Team Leadership, Communication, Time Management, Budgeting, Payroll, Payroll, Facilitation, Customer Service, Scheduler, Team Building.
Description :
- CA Managed a team of 24 professionals and 2100 slot machines.
- Ensured that assigned shift had adequate floor coverage and departmental policies and procedures were met.
- Hired and trained staff while implementing an innovative program to increase employee loyalty and reduce turnover.
- Helped developed policies and procedures for slot department.
- Resolved guest complaints and maintaining a positive gaming experience for all casino patrons.
- Served as a link between upper management and floor staff by handling team-member questions, interpreting slot procedures and resolving work-related problems.
- Supervised overall operation of slot floor, including 2400 machines and 30 team members.
Experience
2-5 Years
Level
Junior
Education
G.E.D In Education
