Slot Supervisor Resume Samples

A Slot Supervisor will supervise and coordinate activities of the slot department and personnel and also provide service to patrons. A Slot Supervisor Resume emphasizes on the following duties and responsibilities – monitoring payment of hand-delivered jackpots, monitoring functioning of slot machines, responding and resolving to patron-s complaints, resetting slot machines after payoff, performing minor repairs and making adjustments, recording the specifics of malfunctioning machines, coordinating and overseeing slot department workers, and enforcing safety rules and removing safety hazards.

To perform this work activity, a certain amount of skill sets will be needed and such are – sound judging skills, the ability to move and handle various types of machines, monitoring skills, and staying up-to-date technically, and proficiency with basic computing skills. Formal education is not required for this post but a high school diploma or GED is common among job seekers.

Slot Supervisor Resume example

Slot Supervisor Resume

Objective : Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Hard working individual who likes to succeed and excel.

Skills : Customer, Personal Service, Administration.

Description :

    1. Interacted with customers and ensure that they have a pleasant experience.
    2. Monitored customers for violations of gaming regulations or casino policies.
    3. Informed their supervisor or a security employee of any irregularities they observe.
    4. Enforce safety rules and report hazards Gaming managers and supervisors direct and oversee the gaming operations.
    5. Customers and employees to ensure compliance with all gaming and casino rules.
    6. Communicated with other departments if security or customer-service issues arise.
    7. Addressed customers' complaints about service Explain house operating rules, such as betting limits, if customers do not understand them.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Nursing


Slot Supervisor Resume

Objective : A fast learner, hard worker, dedicated, enthusiastic, reliable, flexible, self-starter and team player. Able to utilize independent judgment without supervision.

Skills : Microsoft office, MS-Excel.

Description :

    1. Assisted with the opening of Hialeah Park Casino by training the Slot Team as well as Player's Club employees, creating schedules.
    2. Ordered supplies as needed for the opening of the property, as well as providing knowledge to help pass the State Test.
    3. Assisted with interviews for both the Slot and Player's Club Departments.
    4. Worked with other departments to create a positive atmosphere.
    5. Created the Meal Book which is currently being used. Assist guests on the casino floor with electronic gaming.
    6. Worked with Security and Surveillance for missing and stolen tickets.
    7. Assisted Slot Attendants through the use of knowledge, experience, and abilities as a supervisor.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma


Slot Supervisor II Resume

Headline : To successfully find a long-term position with a strong and reputable company where can apply and enhance knowledge, as well as, utilize the skills have already acquired on the job.

Skills : Management, Customer Service, Excel, Customer Relations.

Description :

    1. Supervised the operation of all slot machines and the performance of slot attendants.
    2. Communicated with the slot manager in regards to any team member or guest issues.
    3. Organized assigned shifts and areas, scheduling breaks, staffing levels, and assigning daily duties.
    4. Coached and counseled team members, including all administration actions.
    5. Assisted in the planning, assigning, and directing work; appraising performance; rewarding and disciplining of team members.
    6. Verified jackpot amounts over more, Administer performance reviews for slot attendants.
    7. Ensured full compliance with departmental Internal Control, policies, procedures and regulations.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Slot Supervisor III Resume

Summary : A very hard worker and quick learning employee who loves challenges. Experience interacting with the public in a casino environment. Highly qualified in service-based, hospitality positions.

Skills : Office Skills, Customer Service.

Description :

    1. Applied efficiently and professionally and with guest experience always in mind to any demanding and crucial issues commanded by the activity.
    2. Supervised all activity of up to fifteen employees.
    3. Attended to any and all internal and external guest service needs, including resolving any and all disputes.
    4. Responsible for authorizing the larger jackpots, while maintaining the high standards of the Pechanga brand.
    5. Constructed and maintained employee breaks and lunch schedules.
    6. Adjusted, throughout the shift, said schedules and floor coverage as needed per business volume.
    7. Reported all through accurate and thorough shift report documentation.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Diploma

Slot Supervisor/Analyst Resume

Headline : Friendly and Enthusiastic with specialization in the Gaming/Management field. Able to learn new tasks quickly and proficient in growing key customer/staff relationships.

Skills : Communication Skills, Management.

Description :

    1. Answered Patron's questions about gaming functions and payouts.
    2. Coordinated and oversee the work of slot department workers including change runners and slot technicians.
    3. Attach out of order signs to malfunctioning machines and notify technicians when need to be repaired or removed.
    4. Exchanged currency for customers, converting currency into requested combinations of bills and coins.
    5. Monitored Payments of hand-delivered jackpots to ensure promptness.
    6. Monitored the functioning of slot machines coin dispensers and fill coin hoppers when necessary.
    7. Patrol assigned areas to ensure that players are following rules and that machines are functioning correctly.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Slot Supervisor/Executive Resume

Headline : To utilize combined experience in Indian gaming, management skills, and education to become an integral part of Indians Tribal Gaming Commission.

Skills : Management, MS-Office.

Description :

    1. Responsible for promoting positive guest relations, greeting guests and creating a friendly atmosphere.
    2. Applied fair and consistent supervision and disciplinary practices.
    3. Supervised all subordinate Slot personnel. Investigated and resolved guest complaints.
    4. Assisted in creating and issuing reports and documentation.
    5. Issued appropriate disciplinary action according to CGRC and departmental policies.
    6. Ensured tidiness and cleanliness of responsible areas, including assuring all chairs were pushed in.
    7. Authorized jackpots over as needed and completed W-2 forms if necessary.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Slot Supervisor/Co-ordinator Resume

Headline : To obtain a position that utilizes work experience and enjoyment of customer service in a well-established organization that has room for advancement.

Skills : Communication Skills, Hard Working.

Description :

    1. Coached current Casino Ambassadors as needed.
    2. Wrote and issued disciplinary actions to casino ambassadors.
    3. Maintenance of timecards and attendance records in order to ensure accurate records are kept and policy is followed.
    4. Special assignments as assigned by the Slot Manager.
    5. Supervised attendants, Payout Jackpots Fix slot machines.
    6. Completed supervisor classes Skills Used People skills Knowledge of slot machines MS skills.
    7. Supervised and coordinate activities of slot department workers to provide service to patrons.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
High School

Asst. Slot Supervisor Resume

Objective : Accomplished Manager with an extensive experience in front-of-house and back-of-house operations. Proven ability to cut costs and decrease staff turnover.

Skills : Technical Skills, Management.

Description :

    1. Supervised floor attendants on assigned shift by issuing breaks and ensuring section coverage.
    2. Helped new and existing attendants with slot department training and goal setting.
    3. Developed key training methods and tracking sheets to monitor and assess floor attendants.
    4. Stayed interactive with guests daily to ensure that our levels of superior service were met.
    5. Supervised Title payouts and hand pays. Followed departmental policies and procedures and company guidelines.
    6. Look for suspicious activity in the casino and report it to security and the floor manager on duty.
    7. Wrote up incident reports when needed, due to customer disputes or if it's dealing with employees.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
G.E.D

Associate Slot Supervisor Resume

Headline : Hard worker, dedicated, enthusiastic, reliable, flexible, self-starter and team player. Able to utilize independent judgment without supervision. Safety conscience with an initiative to expand existing skills.

Skills : Microsoft Office, Communication Skills.

Description :

    1. Manager on duty, Electronic gaming cashier, and Electronic gaming tech.
    2. Responsible for ensuring Electronic gaming cashiers, restaurant cashiers, EVS, are following gaming policies and procedures.
    3. Handled any customer concerns, customer's gaming machine issues, and any incidents that may happen on the shift.
    4. Helped restaurants open or close their cash drawers. As well as help the Vault verify any monies for the casino.
    5. Helped electronic gaming cashiers in the closing of their shift.
    6. Processed and payout any prize-winning at a gaming machine.
    7. Assisted guests with locating and understanding slot machines.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Arts

Sr. Slot Supervisor Resume

Summary : Supervise and coordinate activities of slot department workers to provide service to patrons. Handle and settle complaints of players.

Skills : Microsoft Excel, Microsoft Outlook.

Description :

    1. Managed Slot Operations daily ensuring the effective operation of area systems.
    2. Provided support in the day to day operations promoting teamwork.
    3. Communicated amongst team members following through on all tasks and goals.
    4. Partnered with all operational department heads ensuring the adequacy of internal operations.
    5. Produced spreadsheets, documents, and reports for slot personnel.
    6. Evaluated employee performance measures and coordinated all plans of action required.
    7. Created floor plans to accommodate adequate staffing at all times.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Diploma

Slot Supervisor Resume

Summary : Obtain a position with an organization that supports philosophies centered around excellence, customer service, and the belief that the people within the organization ultimately.

Skills : Management, MS-Office.

Description :

    1. Able to communicate effectively with customers, management, and staff.
    2. Assisted with on-the-job training for new employees.
    3. Solved immediate problems and deciding in what order and who should take care of them.
    4. Assisted in the removal of intoxicated guests. Resolved problems with disgruntled guests.
    5. Handled large cash amounts and was responsible for proper dispersion.
    6. Issued payments of large jackpots and insured correction of tax papers.
    7. Supervised up to casino floor attendants and change sellers.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma