Airport Operations Manager Resume
Summary : Airport operations managers are expected to interact directly with pilots, air traffic control tower personnel, tenants, emergency crews and the public. Responsible for overseeing and/or personally managing all aspects of customer service to ensure the highest level of customer service was achieved.
Skills : Certified Contact Manager, Lean Six Sigma.
Description :
Delivered superior service to customer airlines according to airline requirement.
Reviewed activities, cost operations and forecast data to ensure progression toward station/corporate goals and objectives.
Daily operational tracking of performance, taking immediate action to correct any shortfalls.
Administered organizational polices and provide accountable oversight of all the duties and responsibilities thought subordinate managers/supervisors.
Developed, reviewed, updated and implemented business strategic planning including operational and financial performance and new product/business developments.
Provided leadership for employee relations through effective communications, including coaching, disciplinary, and positive recognition.
Provided leadership for problem resolution to facilities improved performance metrics.
Experience
10+ Years
Level
Senior
Education
Bachelor's In Aviation Management
Airport Operations Manager Resume
Summary : Hardworking individual with exceptional customer service, judgment, analytical & observation skills seeking a security position with opportunities for advancement. Responsible for overseeing the Aircraft Maintenance Department to ensure a timely repairs and scheduling was achieved with the highest level of performance and customer service.
Skills : Customer Service, Management, Computer.
Description :
Applied post orders at all required posts.
Responsible for hiring, training, reprimanding and terminating all officers working the contract with our company.
Weekly scheduled of officers and ensuring all posts and shifts are covered.
Prepared weekly billable hours to submit to HSS and GOAA.
Trained and assisted 3 on call CISS security supervisors.
Finded suitable replacement officers to cover posts as needed.
Reported for duty and cover posts as needed.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Airport Operations Manager Resume
Summary : As a Airport Operations Manager, mentored of a large staff, and customer service employee recruiting and training will allow to perform at peak efficiency for the assigned or designated role.
Skills : HR Policies & Procedures, Hiring, Customer Service, Office Management, Operations, Labor Relations.
Description :
Pioneered continuous performance improvement across all areas of customer service.
Headed liaison as point of contact for local and national government agencies.
Managed HR requirements of MIA airport staff, supported Human Resources department in company's Miami headquarters, directing all new station opening staffing projects.
Developed thorough understanding of airline operational nuances in Brazilian environment, simultaneously adapting to the rigorous challenge of busy air terminal demands.
Sourced and identified new employees, screened, trained and administered to all legal and regulatory requirements for staff at MIA, MCO.
Oversaw daily flight operations at terminal in Duty Manager capacity.
Worked in very close unison with Command Center in Brazilian HQ in Rio.
Experience
7-10 Years
Level
Management
Education
Bachelor's In BA
Airport Operations Manager Resume
Summary : Accomplished Airport Operations Manager Professional and proven leader with extensive experience in consumer sales to grow market share and reach diverse audiences, providing Project management and Account portfolio management with pertinent best practices. Successfully identified and analyzed trends in the marketplace among diverse groups of professionals.
Skills : Excel, Word, Powerpoint, Sabre.
Description :
Promoted safety of the airfield via airport safety inspections which includes checking of: lights, VASI, runway conditions, indentification of potential hazards, integrity of emergency systems, security of airport surface areas, public areas, FBO, and tenant t-hangars.
Promoted business development in the sales of pilot supplies, inventory and organization of equipment, figuring pilot fees/dues, updating fuel surveys to adjust price points, and providing information and help to future customers via telephone and/or in office.
Supervised overnight removal of snow and clean up of all surface areas on the field, including operation of a CDL equivalent international dump/plow truck with a 12 foot displacement blade in accordance with determined snow and ice control plan.
Operated various types of equipment including CDL equivalent international plow truck, airport work vehicles, tow tractors, and front end loader operation in the moving of snow.
Issued NOTAMS, and helped to implement and enforce noise abatement procedures.
Created employee schedules, memos, and promoted and supervised public outreach events like: Aviation Heritage Fair, Props for Paws, and tours for; boy scouts, school groups, city clubs, future aviators, etc to foster positive community relations.
Balanced and adjusted employee time-cards, and supervised the hiring process of new employees.
Experience
7-10 Years
Level
Management
Education
Master's In BA
Airport Operations Manager Resume
Headline : Demonstrated strengths in customer service and satisfaction, business analysis, project leadership, group facilitation, client relations, change management, scheduling, and training and development. Self-directed and personable with superb planning, prioritization and critical thinking capabilities. Proficiency in team-building, goal setting, preparing budgets, writing reports, and cultivating cooperative vendor relationships.
Skills : Customer Service, Management, Computer.
Description :
Hired, trained, mentored, coached and supervised non-union and union airport personnel.
Monitored vendors and staff to ensure strict compliance with aviation regulations and security procedures.
Leveraged tact and strong conflict resolution skills to swiftly rectify customer issues or complaints.
Promoted from initial role as Customer Service Agent based on excellent performance.
Taught Microsoft Office and ESL to at-risk women and victims of domestic violence with tools to lead self-reliant, independent and successful lives.
Provided compassion and guidance to domestic violence victims at women's shelter.
Assisted students in the Professional Leadership Program at the University of North Texas.
Experience
5-7 Years
Level
Executive
Education
Master's In Aviation Management
Airport Operations Manager Resume
Headline : Airport operations managers are expected to interact directly with pilots, air traffic control tower personnel, tenants, emergency crews and the public. Oversaw and/or personally managed all aspects of customer service to ensure the highest level of customer service was achieved.
Skills : Certified Contact Manager, Lean Six Sigma.
Description :
Delivered superior service to customer airlines according to airline requirement.
Reviewed activities, cost operations and forecast data to ensure progression toward station/corporate goals and objectives.
Daily operational tracking of performance, taking immediate action to correct any shortfalls.
Administered organizational polices and provide accountable oversight of all the duties and responsibilities thought subordinate managers/supervisors.
Developed, reviewed, updated and implemented business strategic planning including operational and financial performance and new product/business developments.
Provided leadership for employee relations through effective communications, including coaching, disciplinary, and positive recognition.
Provided leadership for problem resolution to facilities improved performance metrics.
Experience
5-7 Years
Level
Executive
Education
Master's In BA
Airport Operations Manager Resume
Objective : An organizational leader and problem solver, personable and clear communicator; recognized for integrity and dedication to quality service. Hired and supervised nearly 150 personal; orchestrated demands across 4 companies.
Skills : CNC Operations, CNC Programming G & M Codes, Commercial Pilot Multi Engine Instrument, QuickBooks Online, Forklift Stand-up/Sit, AGV Pallet Truck, 3D Rendering And Reading Of Tolerances.
Description :
Provided exceptional customer service to retail and commercial clients on a daily basis Produced and maintained lease documents for both commercial.
Used Excel to produce spreadsheets for past, present and future sales.
Transformed that data into charts for when I met each month with the City of Auburn to give reports Used MS PowerPoint to set up presentations.
Used this program also to generate P&L Statements for each month which had to match deposits from the City controller's office Used QuickBooks.
Worked closely with client in daily operations in the rental car business Deliver insight, technical expertise and organizational leadership required.
Worked closely with client in daily operations in the rental car business Deliver insight, technical expertise and organizational leadership required.
Managed $50M in airfield construction projects and system upgrades.
Experience
2-5 Years
Level
Junior
Education
Business Administration
Airport Operations Manager Resume
Objective : To utilize varied experience and skill sets in a rewarding and fulfilling employment opportunity. Carefully analyzed the customer requirements, identify viable solutions options, select the right solution which is fully compliant and will provide a competitive edge Technically and commercially.
Skills : Personnel Management, Resource Management, Leadership, Attention to detail, Asset Management, Team Building, Quality Management, Lean Experience.
Description :
Supervised 16 active duty members supporting 24/7 operations Managed aviation.
Responsible for (5) departments with approximately (50) employees.
Attended regular manager's meeting, organized employee schedules and meetings, and created performance reviews.
Managed customer billing, resolved complaints, audited rental agreements, and processed new vehicle arrivals.
Monitored operations for 11 management staff/direct reports in airport retail stores & maintained staffing of 150 associates according to pre-defined .
Initiated loss prevention techniques resulting in significant reduction/ recovery of $500k for the company bottom line.
Maintained six million dollar budget, directed inventory planning and overseen visual presentation of all stores.
Mentored, coached and developed management staff, empowering them to perform task that generated a 10% increase in monthly sales for third quarter.
Experience
2-5 Years
Level
Executive
Education
Master's In Aviation Management
Airport Operations Manager Resume
Objective : As an Airport Operations Manager, responsible for writing and managing all aspects of Aircraft Management Contracts. Managed all airport facilities capital improvement, renovation, and maintenance projects.
Skills : Strong adherence to health and safety rules and regulations.
Description :
Worked closely with client in daily operations in the rental car business Deliver insight, technical expertise and organizational leadership.
Engaged all departments in the overall operation of over 350 daily flights with the goal of improving passenger perception.
Reported to Tower Manager and provided recommendations on aircraft changes to reduce delay of flight departures.
Coordinated with all operational departments to reduce delays and enhance passenger satisfaction.
Operations Managed of 30-40 union and non-union employees all aspects Hands on manager working over 25 flights related to ramp activities.
Responsible for (5) departments with approximately (50) employees.
Attended regular manager's meeting, organized employee schedules and meetings, and created performance reviews.
Experience
2-5 Years
Level
Executive
Education
Master's In Aviation Management
Airport Operations Manager Resume
Objective : Airport managers are responsible for the day-to-day operations of their airport. Oversaw everything from staffing to scheduling, budgeting, and equipment maintenance. Managed their own staff, they also work closely with other government agencies and private companies that operate at the airport.
Skills : Good communication skills, Finance and budgeting skills.
Description :
In charged of the support operations for several airlines in the Orlando Airport primarily the American Airlines Customer Service operation.
Supported the Remote Sorting Facility (RSF) security operation.
Ensured P&L numbers are met.
Coordinated the wheelchair operations for the different airlines.
Interviewed, hired and terminated employees.
Created monthly reports to ensure accountability of the service provided.
Planned and scheduled to accommodate new service needs.
Experience
0-2 Years
Level
Entry Level
Education
Master's In Aviation Management
