Customer Service Advisor Resume Samples

The chief role of a customer service advisor is to manage the client’s communication. These professional are involved in executing the following job description – interacting directly with current and potential customers, providing quality customer service, handling inquiries, performing administrative tasks, answering incoming calls, updating client account, processing customer correspondence and offering customers details on various product and service.

Skills and competencies needed to be mentioned in the Customer Service Advisor Resume are – strong computer literacy, troubleshooting skills, proven customer service abilities, strong communicative abilities, being professional and flexible, and the ability to the over-cross sales target, multitasking skills, and sales-orientation. Employers need minimum qualifications from candidates looking for this role. Most of these advisors start out their career with an HND or high school diploma or HNC.

Customer Service advisor Resume

Objective : To provide the highest level of customer service by obtaining a career as a customer service representative where I can improve customer satisfaction and enhance the company's brand by providing the best customer service by applying skills obtained from previous customer service positions.

Skills : Bilingual, Biliteral.

Description :

    1. Provide outstanding customer service and guarantee customer satisfaction.
    2. Provide correct information about customer's account.
    3. Comply with customer's request regarding their phone plans and others.
    4. Zendora International San Jose, Costa Rica Quality control supervisor-Customer support agent (January 2011 to January 20014) Maintain the team up to date with the new procedures and provide the appropriate training to guarantee the correct evaluation on every call.
    5. Coordinate monthly and weekly reports regarding QA final scores.
    6. Evaluate agents' performance within the department and provide final review.
    7. Help the other departments with different training sections regarding QA objectives.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Associate Of Science In Information System


Customer Service Advisor Resume

Objective : A very confident person with 2 years combined administration experience, and 1 year combined experience working in outbound call centre environment. I possess a pleasant personality and the ability to communicate at all levels, within different situations, which enables me to deal with customers both over the phone and face to face. A good all-rounder who is honest and can be relied on at all times, I work efficiently in a team or under my own initiative, and am adept at exceeding targets and deadlines.

Skills : Customer Service Skills, Sales.

Description :

    1. Functioned as Customer Service Advisor and Assistant Manager for the largest luxury vehicle repair facility in Michigan, providing fast and friendly customer service to a largely cultural diverse population in the Metro-Detroit area.
    2. Created technical repair orders with attention to detail, minimizing the need for incorrect parts & labor times, keeping productivity, motivation, and efficiency maximized while lowering operating costs, to meet short customer timeframes and deadlines.
    3. Ensured proficient in multiple computerized inventory systems including: Microsoft Office, Word, Outlook, Excel, Power Point, & Publisher.
    4. Other systems include Mercedes-Benz EPC (electronic parts catalog), All Data Manage (automotive technical database & program for customer data entry) World Pac Speed-dial (system to order replacement vehicle parts).
    5. Managed & safeguarded thousands of customers' accounts, including personal information, credit card and other payment records.
    6. Answered incoming calls on multi-line phone and responded to public inquiries in a courteous manner within my scope of knowledge and authority.
    7. Handled complex payment transactions accurately, efficiently and appropriately documented & recorded transactions according to company policy and procedures.
    8. Processed payroll, sick time, vacation and time keeping using automated software and a biometrics log-in system.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
MBA In Project Management


Inside Sales & Customer Service Advisor Resume

Objective : Strong customer service background, extensive telephone experience and strong computer skills create the ideal blend of qualifications and skills necessary for success in almost all office and retail environments and positions.

Skills : Ability To Organize, Prioritize And Work Under Extreme.

Description :

    1. Answered phone calls to solve customer difficulty while using the network.
    2. Ensured personal data of new and existing Glo network subscribers are captured to help serve them better.
    3. Selling products to customers while providing quality service.
    4. Proactively recommend items needed by customer to increase customer satisfaction and improve transaction profitability.
    5. Prepared daily balances, budgeting and weekly reports.
    6. Identify and document business strategies and objectives.
    7. Understand the product line and associated applications Follow up on all assigned leads to drive sales opportunities in a timely manner.
    8. Developed multi-dimensional marketing and communication strategy for product promotion.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Health Administration

Mortgage Customer Service Advisor Resume

Objective : To secure a position that will enable me to use my strong communication & organizational skills, customer service & sales background, while using my ability to work well with people.

Skills : Microsoft Office All Programs, Excellent editing abilities, Excellent computer skills, Accurate data entry, Outstanding customer service, Communication, Microsoft Word, Technical Support, Data Entry.

Description :

    1. Greeted guests and escorted them to the lounge using the "No handles" policy, drove guest vehicles, placed all protective equipment on vehicles, assisted in a complete check of guest lights, vacuum complete interior of the vehicle and discarded obvious trash, and thoroughly cleaned the exterior windows of the vehicle.
    2. Guided guest's vehicle safely into/out of the bay area, checked all fluid levels, verified correct oil filter application and checked and adjusted all tire air pressure levels to ensure proper inflation.
    3. Completed ancillary services requested by guest and observed lower bay quality inspections as well as performed upper bay quality inspections.
    4. Completed under vehicle inspections, drained old oil and remove old filters, installed new oil drain plugs and new oil filters, wiped fittings and lubricated, checked and filled gearboxes.
    5. Reported under vehicle status to upper bay, observed under carriage of vehicle once started to ensure no leaks and performed lower bay quality inspections.
    6. Gathered and input guest and maintenance information into the computer, reviewed oil options, vehicle manufacturer service recommendations, previous services, reported on conditions to the guest and recapped guest requested services with pricing and answer any questions.
    7. Reviewed invoiced items with guest, accepted payment for services, informed guest of value added items and offered invitation to return.
    8. Ensured team was working in an efficient, productive manner.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Customer Service Advisor/Supervisor Resume

Summary : Highly motivated customer service expert with over 10 years of experience in customer service and call center operations. Dedicated to continuous process improvement strategies and data integrity. Exceptional prioritization, organizational and communication skills. Energetic, enthusiastic, and persuasive in sales situations; keen attention to detail. Ability to lead and manage complex projects in fast-paced, and deadline-oriented business environments.

Skills : Excel And Powerpoint, Microsoft Office.

Description :

    1. Take care of Customer calls for anything from billing questions to quotes to ordering phone service, internet or DISH.
    2. Handle complex billing issues to resolve any customer questions.
    3. Take payment when need be and handle explaining the bill for the customer.
    4. Handle on average of 75+ calls a day that range not only from billing but I also set up new service for phone, internet and DISH and handle quotes for our services.
    5. Use fact finding questions to create the best complete package for our customers.
    6. Work with programs such as Microsoft Office, Excel, Power Point; I also work with varieties of other programs.
    7. Am part of the moral committee and work closely with my manager to create team contests and bring ideas to the table to make our work more efficient.
    8. Enjoy working with all different types of people and enjoy working over the phone and in person.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma

Customer Service Advisor/Manager Resume

Objective : More than 6 years working for retail establishments In Colorado. Recognized for delivering unparalleled customer service. A verifiable track record of success backed by impeccable references. Areas of expertise include: New Product Introduction Exceptional Customer Service Record Keeping Merchandising and Display Problem Solving Being Punctual Inventory and Pricing New Location Start-Up Computer/POS Scanning Use Cleanliness.

Skills : Skills Provide patient customer service Excellent cashier.

Description :

    1. Responsible for responding to high volume telephone inquiries about the company's products or services following standard scripts and procedures.
    2. Ensures customers receive efficient and courteous service.
    3. Resolve routine, general questions and problems submitted by customers via phone with limited variety following established guidelines and standard scripts and procedures.
    4. Utilizes all available information to choose the best solution and resolve customer concerns.
    5. Directs complex questions and problems to more senior staff level.
    6. Use of a computer application to log and track inquiries, as well as, to check the status of items that require follow-up or involvement of other parties.
    7. Documents customer interactions, records details, complaints, comments and actions taken.
    8. Coordinates with other functional areas as necessary.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Diploma

Customer Service Advisor II Resume

Objective : Growing up my dad was in the Air Force. As result of this we moved around a lot. Moving from school to school encouraged me to be social and outgoing. I learned how to make friends quickly and adaptable. I started working at the age of 18 in the customer service field. I worked for a grocery chain and reached out to the elderly population and created a helpful, friendly place for them to shop. I now have over 10 years of customer service experience.

Skills : Proficient in Microsoft Word, Excel and Powerpoint.

Description :

    1. Created behavior driven performance counseling for supervisors to use addressing account specific client metrics.
    2. Development of client account "How To" guides for ongoing advisor training.
    3. Collaboration with various support departments to develop unilateral "best practices" for utilization by supervisors.
    4. Monitoring all aspects of absenteeism, adherence, coaching, and off-line training.
    5. Initiation of an expedited customer focused resolution process.
    6. Coordinated with the Quality department to design and implement a Coaching Workshop for all account supervisors.
    7. Mentoring of fellow account supervisors to excel beyond client performance standards.
    8. Career path development of team members' personal and professional growth.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Business Administration

Customer Service Advisor/Technician Resume

Objective : I have experience in many different areas. I have worked customer service, also done electrical work for the last year. Also hands on with phone repairs.

Skills : Typing 30-40 wpm, Microsoft Excel, Word, PowerPoint, and Spreadsheet.

Description :

    1. Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
    2. Quickly and effectively solve customer challenges.
    3. Managed high call volume and met performance benchmarks based on problem resolution, customer service, and call duration.
    4. Interface with other departments to provide the best option solutions for customers.
    5. Implement selling techniques to recommend other products to customers.
    6. Handled product inquiries, customer complaints, billing issues, and payment service request.
    7. Key Accomplishments Completed voluntary customer service training to learn ways to enhance customer satisfaction.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor Of Science

Customer Service Advisor I Resume

Objective : Highly experienced professional with 5 years of experience in aviation maintenance as a structures, hydraulics, and work center manager. Advanced knowledge in sheet metal and metal shop tools. Strong 2 year background in flooring, home, and apartment building maintenance. Consistently efficient and safe warehouse worker, with model and lengthy customer service record. Objective Seeking to continue to develop in a new and exciting location of Colorado state while striving for employment with strong ethics and vocational education.

Skills : Customer Service, Teamwork, Customer Relationship Management, Public Speaking, Negotiation, Conflict Resolution, Cash Handling, Cashier, Management.

Description :

    1. Answered high volume of calls in an inbound call center setting.
    2. Checked to ensure that appropriate changes were made to resolve the customers concerns.
    3. Kept records of customer interaction and transactions, recording details of inquiries, complaints and comments, as well as actions taken.
    4. Recommended improvements, upgrade products, service, and billing methods in order to prevent future issues.
    5. Contacted customers in response to inquiries and to notify them of claim investigation results and any plan adjustments.
    6. Maintained high customer satisfaction ratings.
    7. Skills Used Multitasking abilities, interpersonal interaction and communication, system navigation and the use of Microsoft office (Excel, word, calendars).
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
CDL Class A

Processed Request/Customer Service Advisor Resume

Headline : Patient and empathetic individual with extensive background in conflict resolution and customer care. Desires a receptionist role.

Skills : Graphic Design, CDL-B, Office work, organization, communication, and smart phone knowledge.

Description :

    1. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
    2. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
    3. Provided an elevated customer experience to generate a loyal clientele.
    4. Routinely answered customer questions regarding merchandise and pricing.
    5. Asked open-ended questions to assess customer needs.
    6. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
    7. Bagged, boxed or gift-wrapped sold merchandise per customer's request.
    8. Determined customer needs by asking relevant questions and listening actively to the responses.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Consultant
Education
Education
Cosmetology

Customer Service Advisor III Resume

Summary : Seeking a position with a proven and progressive company, that will afford me the opportunity for growth and development. I uphold History of award winning performance in problem solving; and ensuring customer satisfaction. Highly organized and detailed oriented with a proven ability to meet deadlines. Exceptional ability to work with the community to assist them in difficult times, educate them, refers them for special services / assistance and help resolve their concerns with products and/or services provide.

Skills : Inventory Control, Customer Service, Sales, Microsoft Office.

Description :

    1. Handle customer inquiries, complaints, billing questions and payment extension/service requests.
    2. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.
    3. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.
    4. Managed a high-volume workload within a deadline-driven environment.
    5. Resolve an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
    6. Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
    7. Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Psychology

Customer Service Advisor/Coordinator Resume

Objective : Experienced customer service and sales person with a track record of results with outstanding performance.

Skills : Customer Service, Call Centre, Sales.

Description :

    1. Worked within the Car finance department and was responsible for handling a wide variety of motoring e.g.
    2. car, motorcycle and caravan finance operations.
    3. Responsible for taking payments using banking systems, and several banking applications Processing of settlement figures; processing and dispatch of statement of account and processing direct debit mandate.
    4. Equally handled customer complaints and queries, redress calculations and writing bespoke letters of redress.
    5. Devised and disseminated strategic approaches to achieving targets in relation to productivity and quality.
    6. Researched industry competitors and compiled detailed analysis for presentation at monthly service review meetings.
    7. Investigated and resolved all customer inquiries, issues and complaints in a timely and empathetic manner.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
M.A. In Communications

Customer Service Advisor/Supervisor Resume

Headline : Very high up beat person with a thrilling attitude of perseverance and willingness to move forward. I'm active with school and active in activities. I would like to join the military and finish studying political science so that I can one day be Mayor, Governor and Senator.

Skills : Therapeutic massage, Sales.

Description :

    1. Provided effective resolution to customer queries about their energy (electric or gas) accounts in an effective, efficient, and courteous manner.
    2. Provided guidance and support on a range of company products and services.
    3. Selected Contributions: Conferred with customers by phone to process service orders for move-in, discontinuance, transfer, or change in service.
    4. Handled electric and gas call outs during hurricanes and other emergencies.
    5. Entered data onto computer system, either while on the phone with the customer or after (wrap up) as part of service.
    6. Excellent keyboarding skills with a keen eye for detail.
    7. Listened to customers and determined best possible solution.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Science In Business Management

Sr. Customer Service Advisor Resume

Summary : Service advisor providing efficient and skilful support in the automotive industry. Demonstrated a track record of productivity.Capable of fostering positive relationships with clients and colleagues; effective in both spoken and written communication and with excellent problem-solving skills. Is a team player and competent when it comes to conflict-resolution.

Skills : Great communication skills, fast worker, 8 months experince driving a lift truck, leader.

Description :

    1. Made reasonable procedure exceptions to accommodate unusual customer requests.
    2. Provided accurate and appropriate information in response to customer inquiries.
    3. Demonstrated mastery of customer service call script within specified time frames.
    4. Built customer loyalty by placing follow-up calls for customers who reported product issues.
    5. Properly directed inbound calls in phone queues to improve call flow.
    6. Addressed customer service inquiries in a timely and accurate fashion.
    7. Maintained up-to-date records at all times.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Customer Service

Customer Service Advisor Resume

Headline : Highly qualified Customer Service Advisor with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.

Skills : Experience with UNIX/LINUX, Visual Studio 2010, SSH, Object Oriented Programming, Database, Software Life Cycle, C++, C, Java, JavaScript, WEB 2.0, XML, HTML, Microsoft Office.

Description :

    1. Responded to high volume of inbound calls daily, up to 100, primarily from existing customers to address needs, such as educating on products and pricing, scheduling bookings, and establishing trace inquiries for lost shipments.
    2. Served as a liaison between customer and sales representative.
    3. Promoted DHL Express services and products to all callers.
    4. One of a few in this metric-driven call center environment to receive promotion to Inside Sales Executive based on strong performance, including capturing a high volume of sales leads.
    5. Contributed to new business, conducting initial qualifying process with inquiries, opening accounts, and submitting leads to the appropriate team.
    6. Execute letter of agreement and facilitate account setup.
    7. Remained calm and provided helpful service to address customer issues, problem solve and deescalate situations by investigating concerns, such as late shipments, and identifying solutions.
    8. Managed variety of database and web-based programs to provide timely responses to customers.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma