Airline Customer Service Agent Resume
Headline : Responsible for Learneingbehind-the-scene workings of an international airport, and also Rotating through the check-in counter, lobby area, departure gate, customs, arrivals, and other areas within the airport.
Skills : Microsoft Powerpoint, Customer Service, Fluent In English, Arabic, And French.
Description :
- Guiding and helping passengers with services, ticketing, baggage, and all information and arrangements pertaining to bookings on the flights.
- Perform passenger check-ins, security procedures, and aircraft boarding.
- Issues include passenger inquiries, flight delays, passenger delays, and seating accommodations.
- Worked all shifts, all days including nights, weekends, holidays.
- Worked outside in all weather conditions.
- Used computers and other office equipment.
- Handled objects up to 70 pounds regularly.
Experience
5-7 Years
Level
Executive
Education
Associate In Aerospace Engineering
Airline Customer Service Agent Resume
Objective : Customer Service Agent (CSA) is responsible for understanding and responding to customer service issues, complaints and complaints related to airline travel. The CSA also will work with the customer to resolve problems regarding flight, airfare, reservations and baggage.
Skills : Airline Operations, Customer Services, Cargo Handling, Safety Coordinator.
Description :
- Provided multi-airline check-in services for guests.
- Printed boarding passes and checks luggage for guests.
- Delivered luggage securely to the airport.
- Taken luggage to security for TSA screening 5.
- Ensured that luggage is loaded onto the plane.
- Answered questions and/or concerns from customers.
- Welcomed passengers as they approach the check-in counter and ask for their ticket information.
Experience
2-5 Years
Level
Junior
Education
HS Diploma In General
Airline Customer Service Agent Resume
Headline : Airline Customer Service Agent is responsible for providing customer service to passengers, handling complaints and resolving problems, and coordinating with the airline's team. This includes greeting passengers, providing information about flight status, assisting passengers with tickets/boarding passes, and helping customers find their way around the airport.
Skills : Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Microsoft Outlook, Customer Service, Fluent In English, Arabic, And French.
Description :
- Assisted and directed in all efforts of passenger check-ins.
- Performed passenger check-ins, security procedures, and aircraft boarding - Answer all customer inquiries and questions in regards to flight schedules, baggage, and connecting flights.
- Rotated through daily functions including, but not limited to: ticket counter, lobby area, gate functions, customs, jet bridge, arrivals, and departures.
- Executed cash transactions, manifests, and labeling.
- Performed bookkeeping transactions during ticketing role.
- Clerical functions performed at each flight arrival and departure including running reports, record keeping, sorting and filing, and distributing information to management.
- Resolved issues with flight activity to ensure on-time departure and arrivals.
Experience
5-7 Years
Level
Executive
Education
Associate In Aerospace Engineering
Airline Customer Service Agent Resume
Objective : Have flourished in years in sales, entrepreneurship, and customer service. Aside from having a keen work ethic, a detail-oriented individual. Creative and analytical thinking skills offer new perspectives and approaches when tackling challenges.
Skills : Microsoft Office Suite, Data Entry Of 60+ WPM, In-house Proprietary Financial Software.
Description :
- Maintained superior customer service by assisting customers with proper check-in, identification verification, and adhering to TSA security protocols.
- Assisted passengers in timely gate check-ins, arrange wheelchairs for disabled passengers, make critical security and flight announcements, including delays, answer questions and help passengers connect to other flights safely and on time.
- Monitored the weight and balance of the aircraft.
- Identified the various weights used in the compilation of a load sheet.
- Located and identified baggage for offload.
- Provided assistance to arriving passengers in the Federal Inspection Service (FIS) area.
- Translated for passengers being inspected/questioned by Customs and Border Protection (CBP).
- Coordinated baggage delivery and retrieval.
Experience
0-2 Years
Level
Executive
Education
BA In International Business, Management
Airline Customer Service Agent Resume
Objective : Customer service oriented with great attentiveness and attention to detail. Delivers friendly, efficient, and hospitable service. Proficient in Mac and Microsoft computers, Fosse and PMS. Prompt at multitasking, learning new information with strong organizational skills, and an enthusiastic attitude. Both a team player and an independent worker with the ability to quickly establish a great rapport with people.
Skills : HTML5, CSS3, PHP, MySQL, Apache Web Server, MS Office Suit, CCNA, C, C++, Wireshark.
Description :
- Assisted passengers in various areas throughout the airport.
- Verified flight information and passenger documentation.
- Constant passenger & crew interaction.
- Operated jet bridge.
- Resolved issues with flight activity to ensure an on-time departure.
- Acted as the first point of contact for tourists and ensure that outstanding service is delivered to each passenger.
- Inquired into their seating preferences and process and print their boarding passes.
Experience
2-5 Years
Level
Junior
Education
Advertising Design
Airline Customer Service Agent Resume
Objective : Responsible for Assisting passengers, especially the elderly, children, and those with special needs in boarding planes by providing them with physical and logistic help, and also Assisting disabled customers.
Skills : Speak Gujarati And Hindi, PowerPoint.
Description :
- Checked-in passengers for international travel using SITA DCS: verification of passport, visa, and related travel documents.
- Processed tickets, checked baggage and monitored carry-on baggage for size and quantity, collected checked baggage fees at the gate, and assigned seats.
- Coordinated with various government agencies and handling agencies with flight handling activities including arrivals, departures, and boarding.
- Announced and provided information on arrival and departure times, boarding procedures, gate changes, and carry-on regulations to passengers.
- Assist misconnected and rerouted passengers during irregular operations.
- Assisted customers with special needs and quickly addressed and resolved customer complaints.
- Used of computers and other office equipment.
Experience
2-5 Years
Level
Junior
Education
Associates In Applied Science
Airline Customer Service Agent Resume
Objective : Customer Service Agent for a major airline is responsible for handling complaints and resolving customer issues. Responsible for ensuring that the airlines comply with all applicable regulations and safety laws.
Skills : Clerical, Clerical, Cook/server, Phone Representative, Phone Representative.
Description :
- Assisted passengers with flight departures and arrivals.
- Took care of people with special needs and unaccompanied children.
- Provided boarding passes.
- Helped passengers check-in and dealing with customer problems.
- Assisted airport personnel in handling situations that need special attention.
- Greeted customers upon arrival and directing customers within the airport.
- Ensured the proper performance of all ticketing and reservation functions.
Experience
2-5 Years
Level
Junior
Education
HS Diploma
Airline Customer Service Agent Resume
Objective : A self-motivated and energetic professional with excellent analytical skills. Excellent communicator with great interpersonal and active listening skills. Service-oriented and decisive decision-maker. Proven record of servicing guests' complaints and resolving problems in a friendly manner. Proficient in managing cash and credit cards. The profound experience of handling guests in terms of registration, check-in, and check-out.
Skills : Quickbooks, Microsoft, Photoshop, Illustrator, Accpac.
Description :
- Provided information to customers and travel agents regarding.
- Performed any other customer service functions as directed by Supervisors and Managers.
- Performed any other passenger service duties as necessary.
- Responsible for the check-in process, gate security, and communication with the crew and captain of the aircraft working for Frontier Airlines.
- Attention to detail was of the utmost importance in this position.
- Issued travel and hotel vouchers to displaced passengers on overbooked or canceled flights.
- Handled objects up to 70 pounds.
Experience
2-5 Years
Level
Junior
Education
Certification In Supervisory Management
Airline Customer Service Agent Resume
Headline : Customer Service Agent is responsible for ensuring the safety and satisfaction of all passengers and crew. Responding to safety incidents; including medical emergencies, engine failure, or other issues that require immediate attention.
Skills : MS Office, Management Skills, Checking Skills.
Description :
- Having several years of professional and over 20 years of Managerial experience in the field of airline.
- Acquired practical knowledge of Airline and Travel business with reputed organizations.
- Proven ability to Manage GSA and Travel agencies independently.
- Checked in passengers at the airport and assisting them in the ticketing and reservation procedure.
- Helped passengers rebook the itineraries.
- Searched for best airline tickets, customer service, resolve problems with tickets, printed tickets, and prep for mailing, file proper forms.
- Provided boarding or disembarking assistance to passengers needing special assistance.
Experience
5-7 Years
Level
Executive
Education
Certification in Supervisory Management
Airline Customer Service Agent Resume
Headline : Seeking an Airline Customer Service Agent position that offers an immediate challenge, career opportunity, and advancement. Generated flight reservations using airlines’ computer system and issued airline tickets and boarding passes.
Skills : PHP, MySQL, Apache Web Server, MS Office Suite, CCNA.
Description :
- Conferred with customers to determine their service requirements and travel preferences.
- Provided service to airline customers.
- Delivered excellent service to business class and premium airline members at the airline club lounge.
- Preceded the flight operation at the check-in counter, departure gate, and arrival area.
- Assured passengers with the issuance of boarding passes, luggage handling, and boarding procedures.
- Maintained high-level security of aircraft and airport.
- Interacted with flight crew and ground crew to resolve any issues to ensure an on-time departure.
Experience
5-7 Years
Level
Executive
Education
HS Diploma
