Airline Customer Service Agent Resume Samples

An Airline Customer Service Agent assists the customers with the flight reservations, questions, itinerary changes, and on matters relating to customer loyalty programs. The job duties listed on the Airline Customer Service Agent Resume are – helping passengers by providing flight information, issuing tickets, checking in and solving ticket related problems, checking baggage, upgrading the seats and reissuing seats, checking the boarding passes of the passengers, verifying and inspecting passenger documentation, assisting passengers with self-service check-in, making public address announcements, and maintaining high standards of security and services at the airport.

The minimum eligibility or criteria to enter this field includes – strong customer service orientation, knowledge of some tools such as CRM, online chat software, customer relationship management software, and MS Office Suite; excellent communication skills, a good level of fitness, and teamwork skills. Employers prefer candidates who have completed a degree in related fields.

Airline Customer Service Agent Resume example

Airline Customer Service Agent Resume

Headline : Responsible for Learneingbehind-the-scene workings of an international airport, and also Rotating through the check-in counter, lobby area, departure gate, customs, arrivals, and other areas within the airport.

Skills : Microsoft Powerpoint, Customer Service, Fluent In English, Arabic, And French.

Description :

    1. Guiding and helping passengers with services, ticketing, baggage, and all information and arrangements pertaining to bookings on the flights.
    2. Perform passenger check-ins, security procedures, and aircraft boarding.
    3. Issues include passenger inquiries, flight delays, passenger delays, and seating accommodations.
    4. Worked all shifts, all days including nights, weekends, holidays.
    5. Worked outside in all weather conditions.
    6. Used computers and other office equipment.
    7. Handled objects up to 70 pounds regularly.
                          Years of Experience
                          Experience
                          5-7 Years
                          Experience Level
                          Level
                          Executive
                          Education
                          Education
                          Associate In Aerospace Engineering


                          Airline Customer Service Agent Resume

                          Objective : Want to succeed in a stimulating and challenging environment, building the success of the company while experience advancement opportunities.

                          Skills : Airline Operations, Customer Services, Cargo Handling, Safety Coordinator.

                          Description :

                            1. Provided multi-airline check-in services for guests.
                            2. Printed boarding passes and checks luggage for guests.
                            3. Delivered luggage securely to the airport.
                            4. Taken luggage to security for TSA screening 5.
                            5. Ensured that luggage is loaded onto the plane.
                            6. Answered questions and/or concerns from customers.
                            7. Welcomed passengers as they approach the check-in counter and ask for their ticket information.
                          Years of Experience
                          Experience
                          2-5 Years
                          Experience Level
                          Level
                          Junior
                          Education
                          Education
                          HS Diploma In General


                          Airline Customer Service Agent Resume

                          Headline : Looking to acquire a position that will enable utilizing knowledge, education, and experience. Combining strong interpersonal and communication skills, and committed to continual performance development in the workplace.

                          Skills : Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Microsoft Outlook, Customer Service, Fluent In English, Arabic, And French.

                          Description :

                            1. Assisted and directed in all efforts of passenger check-ins.
                            2. Performed passenger check-ins, security procedures, and aircraft boarding - Answer all customer inquiries and questions in regards to flight schedules, baggage, and connecting flights.
                            3. Rotated through daily functions including, but not limited to: ticket counter, lobby area, gate functions, customs, jet bridge, arrivals, and departures.
                            4. Executed cash transactions, manifests, and labeling.
                            5. Performed bookkeeping transactions during ticketing role.
                            6. Clerical functions performed at each flight arrival and departure including running reports, record keeping, sorting and filing, and distributing information to management.
                            7. Resolved issues with flight activity to ensure on-time departure and arrivals.
                          Years of Experience
                          Experience
                          5-7 Years
                          Experience Level
                          Level
                          Executive
                          Education
                          Education
                          Associate In Aerospace Engineering

                          Airline Customer Service Agent Resume

                          Objective : Have flourished in years in sales, entrepreneurship, and customer service. Aside from having a keen work ethic, a detail-oriented individual. Creative and analytical thinking skills offer new perspectives and approaches when tackling challenges.

                          Skills : Microsoft Office Suite, Data Entry Of 60+ WPM, In-house Proprietary Financial Software.

                          Description :

                            1. Maintained superior customer service by assisting customers with proper check-in, identification verification, and adhering to TSA security protocols.
                            2. Assisted passengers in timely gate check-ins, arrange wheelchairs for disabled passengers, make critical security and flight announcements, including delays, answer questions and help passengers connect to other flights safely and on time.
                            3. Monitored the weight and balance of the aircraft.
                            4. Identified the various weights used in the compilation of a load sheet.
                            5. Located and identified baggage for offload.
                            6. Provided assistance to arriving passengers in the Federal Inspection Service (FIS) area.
                            7. Translated for passengers being inspected/questioned by Customs and Border Protection (CBP).
                            8. Coordinated baggage delivery and retrieval.
                          Years of Experience
                          Experience
                          0-2 Years
                          Experience Level
                          Level
                          Executive
                          Education
                          Education
                          BA In International Business, Management

                          Airline Customer Service Agent Resume

                          Objective : Customer service oriented with great attentiveness and attention to detail. Delivers friendly, efficient, and hospitable service. Proficient in Mac and Microsoft computers, Fosse and PMS. Prompt at multitasking, learning new information with strong organizational skills, and an enthusiastic attitude. Both a team player and an independent worker with the ability to quickly establish a great rapport with people.

                          Skills : HTML5, CSS3, PHP, MySQL, Apache Web Server, MS Office Suit, CCNA, C, C++, Wireshark.

                          Description :

                            1. Assisted passengers in various areas throughout the airport.
                            2. Verified flight information and passenger documentation.
                            3. Constant passenger & crew interaction.
                            4. Operated jet bridge.
                            5. Resolved issues with flight activity to ensure an on-time departure.
                            6. Acted as the first point of contact for tourists and ensure that outstanding service is delivered to each passenger.
                            7. Inquired into their seating preferences and process and print their boarding passes.
                            Years of Experience
                            Experience
                            2-5 Years
                            Experience Level
                            Level
                            Junior
                            Education
                            Education
                            Advertising Design

                            Airline Customer Service Agent Resume

                            Objective : Responsible for Assisting passengers, especially the elderly, children, and those with special needs in boarding planes by providing them with physical and logistic help, and also Assisting disabled customers.

                            Skills : Speak Gujarati And Hindi, PowerPoint.

                            Description :

                              1. Checked-in passengers for international travel using SITA DCS: verification of passport, visa, and related travel documents.
                              2. Processed tickets, checked baggage and monitored carry-on baggage for size and quantity, collected checked baggage fees at the gate, and assigned seats.
                              3. Coordinated with various government agencies and handling agencies with flight handling activities including arrivals, departures, and boarding.
                              4. Announced and provided information on arrival and departure times, boarding procedures, gate changes, and carry-on regulations to passengers.
                              5. Assist misconnected and rerouted passengers during irregular operations.
                              6. Assisted customers with special needs and quickly addressed and resolved customer complaints.
                              7. Used of computers and other office equipment.
                                Years of Experience
                                Experience
                                2-5 Years
                                Experience Level
                                Level
                                Junior
                                Education
                                Education
                                Associates In Applied Science

                                Airline Customer Service Agent Resume

                                Objective : Goal is to become associated with a company where one can utilize skills and gain further experience while enhancing the company's productivity and reputation.

                                Skills : Clerical, Clerical, Cook/server, Phone Representative, Phone Representative.

                                Description :

                                  1. Assisted passengers with flight departures and arrivals.
                                  2. Took care of people with special needs and unaccompanied children.
                                  3. Provided boarding passes.
                                  4. Helped passengers check-in and dealing with customer problems.
                                  5. Assisted airport personnel in handling situations that need special attention.
                                  6. Greeted customers upon arrival and directing customers within the airport.
                                  7. Ensured the proper performance of all ticketing and reservation functions.
                                  Years of Experience
                                  Experience
                                  2-5 Years
                                  Experience Level
                                  Level
                                  Junior
                                  Education
                                  Education
                                  HS Diploma

                                  Airline Customer Service Agent Resume

                                  Objective : A self-motivated and energetic professional with excellent analytical skills. Excellent communicator with great interpersonal and active listening skills. Service-oriented and decisive decision-maker. Proven record of servicing guests' complaints and resolving problems in a friendly manner. Proficient in managing cash and credit cards. The profound experience of handling guests in terms of registration, check-in, and check-out.

                                  Skills : Quickbooks, Microsoft, Photoshop, Illustrator, Accpac.

                                  Description :

                                    1. Provided information to customers and travel agents regarding.
                                    2. Performed any other customer service functions as directed by Supervisors and Managers.
                                    3. Performed any other passenger service duties as necessary.
                                    4. Responsible for the check-in process, gate security, and communication with the crew and captain of the aircraft working for Frontier Airlines.
                                    5. Attention to detail was of the utmost importance in this position.
                                    6. Issued travel and hotel vouchers to displaced passengers on overbooked or canceled flights.
                                    7. Handled objects up to 70 pounds.
                                      Years of Experience
                                      Experience
                                      2-5 Years
                                      Experience Level
                                      Level
                                      Junior
                                      Education
                                      Education
                                      Certification In Supervisory Management

                                      Airline Customer Service Agent Resume

                                      Headline : Seeks to acquire a position that will enable utilizing knowledge, education, and experience. Combining strong interpersonal and communication skills, and committed to continual performance development in the workplace.

                                      Skills : MS Office, Management Skills, Checking Skills.

                                      Description :

                                        1. Having several years of professional and over 20 years of Managerial experience in the field of airline.
                                        2. Acquired practical knowledge of Airline and Travel business with reputed organizations.
                                        3. Proven ability to Manage GSA and Travel agencies independently.
                                        4. Checked in passengers at the airport and assisting them in the ticketing and reservation procedure.
                                        5. Helped passengers rebook the itineraries.
                                        6. Searched for best airline tickets, customer service, resolve problems with tickets, printed tickets, and prep for mailing, file proper forms.
                                        7. Provided boarding or disembarking assistance to passengers needing special assistance.
                                      Years of Experience
                                      Experience
                                      5-7 Years
                                      Experience Level
                                      Level
                                      Executive
                                      Education
                                      Education
                                      Certification in Supervisory Management

                                      Airline Customer Service Agent Resume

                                      Headline : Providing great customer service with a growing company. Assertive, self-motivated, goal-oriented, organized, and efficient. A team player, bringing enthusiasm and energy into group efforts.

                                      Skills : PHP, MySQL, Apache Web Server, MS Office Suite, CCNA.

                                      Description :

                                        1. Conferred with customers to determine their service requirements and travel preferences.
                                        2. Provided service to airline customers.
                                        3. Delivered excellent service to business class and premium airline members at the airline club lounge.
                                        4. Preceded the flight operation at the check-in counter, departure gate, and arrival area.
                                        5. Assured passengers with the issuance of boarding passes, luggage handling, and boarding procedures.
                                        6. Maintained high-level security of aircraft and airport.
                                        7. Interacted with flight crew and ground crew to resolve any issues to ensure an on-time departure.
                                      Years of Experience
                                      Experience
                                      5-7 Years
                                      Experience Level
                                      Level
                                      Executive
                                      Education
                                      Education
                                      HS Diploma