Customer Coordinator Resume Samples

A Customer Coordinator undertakes responsibility for supervising and motivating the customer service team so that they can enhance business performance and provide exceptional customer service. A well-drafted Customer Coordinator Resume indicates the following duties and responsibilities – ensuring customer satisfaction and loyalty; developing new procedures; designing and implementing customer retention campaigns; overseeing the work of every employee; handling customer complaints; motivating team members, and conducting regular training sessions.

Those seeking to make a career in this line should concentrate on the following – leadership skills; customer service experience; strong communication skills; willingness to comply with the company’s policies and procedures; the ability to motivate employees; excellent interpersonal skills; and computer literacy. While there is no hard and fast rule for this post, employers prefer to hire those with a degree in communication or marketing.

 

Customer Coordinator Resume example

Customer Coordinator Resume

Objective : Seeking a Customer Coordinator with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.

Skills : Microsoft Office, Customer Service, Team Player And Works Well Independently.

Description :

    1. Answered all of their Banking Queries and ensured that all their queries were effectively solved.
    2. Looked into customers' accounts upon their requests.
    3. Helped them deposit money into their accounts.
    4. Helped them set up new accounts with the Bank.
    5. Ensured they were aware of all documentation that was required from the Bank e.g.
    6. Transferred money to and from customers' accounts.
    7. Offering customers new help with their finances by informing them of the types of accounts the bank held.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
High School Diploma


Customer Coordinator Resume

Objective : Self-motivated, disciplined in work habits with the ability to function smoothly in high-pressure situations. a proven problem solver with excellent leadership and communication skills, both written and verbal.

Skills : Customer Service, Leadership, Communication.

Description :

  • Answered phones; worked directly with builders; handled construction draw process, changed orders, pay sheets and VPOs.
  • Met all sales objectives -Handle tasks such as customer contracts, service agreements -Maintain strong knowledge of all wireless products, .
  • Improved customer experience Developed an efficient inventory system for company-wide use Managed and ordered inventory for multiple locations.
  • Managed and organized filing system.
  • Assisted customers over the phone with account and equipment issues.
  • Greeted customers entering the store.
  • Helped customers with minor problems with their phones.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
GED


Customer Coordinator Resume

Objective : As a Customer Coordinator, responsible for managing client's orders as well as the relationships with clients from the time of the order through the installation. Experience in at Utility Concierge own the relationships we have with our clients and pride themselves on always providing mind-blowing customer service.

Skills : Customer Service, Setting Appointments, Communication.

Description :

    1. Coordinated product sales displays and scheduled sales routes for independent contract drivers.
    2. Managed inventory control and warehouse personnel.
    3. Coordinated continual and special promotions as well as charity events both on and off store premises and developed and designed the themes, displays, and props.
    4. Achieved a monthly revenue quota, develop customer-centric solutions, and deliver sales proposals on product benefits.
    5. Addressed customers upon entering retail store Directed customers to correct sales representative Assisted customers and suggested other possible.
    6. Managed multi-lined phones Customer Care Process Client files Maintain Office in managers' absence Shipping/Receiving, along with package acceptance.
    7. Recommended and helped customers select merchandise based on their needs. Served as liaison between customers, store personnel, and various store.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
High School Diploma

Customer Coordinator Resume

Headline : To obtain a Customer Coordinator position within a large corporation utilizing my computer, communication, and organizational skills. Responsible for planning and coordinating all office personnel and maintains a prompt & efficient work environment, while processing paperwork for Customer, Internal, and Personalization for accounting.

Skills : Microsoft Office, Customer Service, Computer.

Description :

    1. Handled customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution.
    2. Offered alternative solutions where appropriate with the objective of retaining customer's business.
    3. Handled business transactions in connection with the activation of the new customer account on a computer terminal.
    4. Communicated with customers using web-based tools and demonstrates the associated proficiency in typing and grammar.
    5. Assisted guests requesting information on PDC services including but not limited to vehicle detailing, vehicle reconditioning, and accessories.
    6. Assisted Manager with daily activities, including monitoring team performance, attendance, and customer satisfaction ratings.
    7. Maintained inventory while coordinating inventory level; placing and expediting orders for supplies and verifying receipt of supplies.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Customer Coordinator Resume

Objective : Objective is to work in a fast-paced professional environment in which can demonstrate my exceptional teamwork skills. Have an excellent work ethic and fell that would be a great asset to your company in any position.

Skills : Gathering Data, Customer Focus, Conflict Resolution, MS Office Suite.

Description :

  • Reviewed buyer contracts and redlines for accuracy of buyer selections, confirm pricing with General Manager Proactively manage a monthly average.
  • Reviewed, revised, and finalized a contract with the buyer and submit to appropriate Lender for appraisal and underwriting Work closely with Environmental.
  • Provided customer service to international and domestic customers Troubleshoot customer network problems across a broad range of video technologies.
  • Responsible for customer interface involving design, layout, and coordination of new home interiors.
  • Worked independently, negotiated, and documented contractual changes both with suppliers and customers, allowing for a successful interface with people.
  • Planned, created, and contracted specialty print, radio advertising, and marketing materials.
  • Facilitated process for daily due bills from sales departments.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
High School Diploma

Customer Coordinator Resume

Headline : As a Customer Coordinator, responsible for scheduling measures, and installs, communicating with customers, contractors, and production staff, along with maintaining square footage needed for budget, preparing daily packets for measures, production, and installs.

Skills : Management, Communication, Time management.

Description :

  • Ensured measures are scheduled within 72 hrs. of customer ready date while maintaining the integrity of routes and ensuring volume for business needs are met.
  • Ensured installs are scheduled within 48 hrs. of confirmation date while maintaining the integrity of routes and ensuring volume for business needs are met.
  • Monitored measure & installed square footage, reporting KPI attainment to management
  • Communicated and coordinated shop follow-up and expedite orders when needed.
  • Participated in and interact with internal teams on a regular basis to ensure timely response to customers/orders.
  • Maintained CRM updated with all customer changes/notes.
  • Assisted customers with in shop slab viewing and layouts.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
High School Diploma

Customer Coordinator Resume

Summary : Over ten years of experience in the Customer Coordinator. Three years in the intermodal industry. A quick learner with excellent organizational, customer service, and computer skills. MBA recipient and fluent in Spanish. Works well with other team members to meet the customer's deadline or help prevent any issue that would affect the customer's shipment.

Skills : Organizational Skills, Communication Skills, Multitasking.

Description :

    1. Looked over the account and other auto accounts.
    2. Resolved any issues, handling the daily operation for the account.
    3. Worked with the railroad to assure the loads are on time to prevent any shutdowns Assist customers in solving problems related to tracking of their containers, billing information, and any load shift/inspections involved with their containers.
    4. Assisted customers with tracking their container with the railroad to give them an estimated time of arrival so they are able to schedule their delivery appointment.
    5. Assisted customer will provide pick up a number of the railroad website, helping with street turn, and helping with clearing storage that a container may have accumulated Working with the railroad and billing group on getting any billing updated on a container, correcting any misrouted that may have to happen, working with the operations team on getting any issues resolved with the railroad or equipment.
    6. Worked with APL regarding any issue with their equipment.
    7. Assisted drayman and customers to see if they will be able to use specific APL or Pacer equipment.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
High School Diploma

Customer Coordinator Resume

Objective : To obtain a Customer Coordinator position with an employer who is committed to individual excellence, quality products, and services; while utilizing high standards, successful Customer Service Management, Office Management and Human Resources experience, and self-motivated desire to succeed to fullest potential.

Skills : Accounts Payable Processes & Management Invoices/Expense.

Description :

    1. Reported directly to the Customer Service Manager, has to understand and answer account-specific questions, deliver exceptional quality service by utilizing all available channels and going above and beyond on every call.
    2. Educated customers on the utilization of Capital One's credit cards, rewards services, continued loyalty, and spend, and the ability to translate customer behaviors into recommendations for card use and new card acquisition.
    3. Capabled of and comfortable with working through challenges to achieve the desired result.
    4. Able to troubleshoot basic computer issues and thrives in a self-paced environment able to operate independently and maintain a quiet, remote work environment.
    5. Provided feedback to managers to help enhance the customer experience and possess strong decision-making ability and pay close attention to detail.
    6. Helped facilitate team meetings and help create a team newsletter.
    7. Exceeded customer expectations while meeting their demanding deadlines.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Customer Service

Customer Coordinator Resume

Objective : Dedicated and highly driven Customer Coordinator with 5+ years of experience. The ultimate goal is to maintain customer satisfaction while associating with a company that can utilize my skills and gains further experience. Have consistently proven the ability to establish and maintain exceptional rapport and tone with the customer while consistently meeting and exceeding company metrics and goals.

Skills : Invoicing, Account Management, Customer Service, Supply Chain Support, MS Office, AS400, Oracle, SAP.

Description :

    1. Processed applications for new credit card accounts, as well as replacement card requests.
    2. Educated customers about existing products and services that Capital One offered.
    3. Serviced existing accounts and answered questions about billing and product changes.
    4. Used creative problem-solving skills to assist customers with correcting any billing issues and handle escalations in regards to unsatisfied customers.
    5. Ranked in the top 10 percentile for customer satisfaction.
    6. Coordinate the delivery of complex durable medical equipment.
    7. Worked with clients, therapists, medical offices, doctors, hospitals, assistive technology professionals, technicians, vendors, shippers, and insurance companies including Medicare to arrange for an evaluation of equipment needs and ordering and delivery of needed equipment.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Diploma

Customer Coordinator Resume

Objective : A highly qualified and dedicated Customer Coordinator professional with 15+ years of progressive experience that effectively collaborates with individuals at all levels and establishes quality relationships. Exemplary problem-solving skills; able to identify problems and implement corrective processes. Knowledgeable in project management tools, processes, and techniques. Strong leadership skills; able to prioritize, delegate tasks, and make sound decisions quickly while maintaining focus on the bottom line.

Skills : Microsoft Office, LMS, Adobe Creative Suite, Webex, Adobe Connect, Networking, Teaching.

Description :

    1. Coordinated technical support calls and handled 1st level technical support issues for medical software.
    2. Routed incoming technical support calls to technicians according to the roster of staff.
    3. Monitored and tracked the status of all technical service calls.
    4. Trained junior techs on fixing existing issues, new technologies, processes, and procedures.
    5. Operated and maintained self-scan checkouts.
    6. Assisted customers in finding requested items.
    7. Provided excellent customer service and problem solve.
    8. Answered and made calls to potential and exciting customers.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
BS In Customer Service