Customer Retention Specialist Resume Samples

A Customer Retention Specialist communicates with the company’s customers, employees and members to enhance loyalty and retain them in their business. The level of responsibility and qualifications differ based on the industry these specialists work for, but the Customer Retention Specialist Resume mentions certain common core tasks such as – contacting customers who have issues with the company or products; handling unhappy customers and focusing on customer retention in case any customer wants to break or terminate contracts with the company and proposing effective solutions by negotiating with customers.

To help the company in retaining customers, the following skills will be required – excellent client service skills, patience, conflict resolution skills, problem-solving skills, telephone mannerism, and in-depth knowledge of human resources and career knowledge. A Bachelor’s degree and prior work experience preferably in human resources area are generally preferred.

Customer Retention Specialist Resume example

Customer Retention Specialist Resume

Headline : Hard Working, Service-oriented with 5 year background in face-to-face Customer Service. Excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Skills : Customer Service, Computer Skills, Inventory, Phones, Schedule Appointments, Software Development, Call Center Management, Call Center, Marketing Communications, Office Administration, Organizational Development.

Description :

    1. Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
    2. Use computers for various applications, such as database management or word processing.
    3. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
    4. Create, maintain, and enter information into databases.
    5. Set up and recording information, updating paperwork, or maintaining documents.
    6. Operate office equipment, such as fax machines, copiers, or phone systems.
    7. Greet callers and handle their inquiries or direct them to the appropriate persons according to their needs.
    8. Complete forms in accordance with company procedures.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Customer Service


Sr. Customer Retention Specialist Resume

Summary : Customer Service Representative with 10 years experience providing customer support in high call volume environments. Excelling at customer satisfaction, conflict resolution, and retention. Self-motivated with exceptional communication and computer capabilities.

Skills : Excellent Computer And Phone Etiquette, Exceptional Communication Skills.

Description :

    1. Handled inbound calls from customers with questions and concerns about satellite and internet service.
    2. Discovered customer needs by asking open ended questions and presented appropriate products and services.
    3. Ordered services and equipment based on customer needs.
    4. Scheduled installation of satellite and internet services.
    5. Persuaded customers to retain services by offering discounts and special promotions on products and services.
    6. Answer inbound calls, assist customers with their account and products.
    7. Resolved customer complaints successfully Entrusted with confidential customer information Achieved sales goals monthly.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Senior
Education
Education
Diploma


Jr. Customer Retention Specialist Resume

Summary : Twelve years experience in a results driven, metric oriented call center environment. Superior problem solving, critical thinking, computer and communication skills with a proven track record of results.

Skills : Cmr, Customer Services, Cash Handling, Call Center, Salesforce, Social Media Marketing, Social Networking, chat, Marketing.

Description :

    1. Ensured customer loyalty and retention by addressing concerns on accounts and resolving them.
    2. Provided technical support on mobile devices including cell phones and tablets, including global support.
    3. Provided accurate and appropriate information in response to customer inquiries.
    4. Resolution of billing problems and inquiries.
    5. Met and exceeded call times and quotas and metrics in a fast paced call center environment.
    6. Over-exceeded retention goals of customers wanting to cancel service, ensuring customers kept their service with the company.
    7. Resolved customer billing issues and made account updates.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Business Management

Lead Customer Retention Specialist Resume

Summary : To obtain a position that not only allows to utilize education, experience, and skill set; but, also nourish and further refine skill set, and capabilities.

Skills : Customer Service Skills, Typing,Computer,.

Description :

    1. Provide exceptional customer service by patiently, and empathetically listening to the concerns of customers.
    2. Create detailed reports of the concerns voiced by callers.
    3. Provide appropriate guidance to customers based on the policy and procedures of the company.
    4. Effectively collect personal information from customers.
    5. Retained upset customers through utilization of rapport building, effective listening, and courteous service.
    6. Efficiently and adequately respond to customer concerns.
    7. Made reasonable procedure exceptions to accommodate unusual customer requests.
    8. Provided accurate and appropriate information in response to customer inquiries.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor Of Arts

Customer Retention Specialist/Analyst Resume

Summary : Strong communication and motivational skills, and work ethic. Able to work within a team, have proven leadership ability and experience handling a lot of responsibility. Equipped with strong writing skills, as well as a solid understanding of social media.

Skills : Customer Service, Email Marketing, Customer Service Skills, Customer Services, Typing.

Description :

    1. Created and implemented retention and solutions strategies to keep clients satisfied, while maintaining monthly highest QA scores on my team.
    2. Ensured that customers understood their monthly statements.
    3. Responsible for thoroughly investigating customer concerns and the resolution Identified sales opportunities while servicing customers.
    4. Promoted new products to existing customers.
    5. Demonstrated proper customer advocate skills by resolving customer concerns and achieved over 80% of production gross margin.
    6. Retained 100% of merchant accounts over a 3 month rerate period.
    7. Resolved escalations for mid to large key accounts.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Customer Service

Customer Retention Specialist/Executive Resume

Headline : To obtain an entry level position utilizing education and life skills in the areas of criminal justice.

Skills : Microsoft office, Windows 7 OS.

Description :

    1. Answer customer telephone calls regarding existing accounts.
    2. Make requested policy and account changes.
    3. Respond to questions and concerns about service, and escalate calls appropriately.
    4. Consult with customers to evaluate needs and determine best options.
    5. Upgrade service and offer additional service packages or options.
    6. Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns.
    7. Re-establish the customer's faith in the company by providing the best retention offers available.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Criminal Justice

Customer Retention Specialist/Representative Resume

Headline : Highly Skilled Customer Service Professional with working experience in a Fortune 500 Telecommunications Industry. Effective in call center management, training, recruiting, technical support.

Skills : Good computer skills, Bilingual- Speaks and writes Arabic fluently.

Description :

    1. Communicate complex and technical answers clearly and concisely, adjusting language to facilitate customer comprehension.
    2. Serve as a leader and provides encouraging peer-to peer coaching.
    3. Proven ability to increase profit by 15% and exceed retention target of 11% monthly.
    4. Properly diagnose the root cause of technical issues.
    5. Demostrates expert negotiation and problem solving skills to resolve complex and non-routine customer concerns.
    6. Ability to grasp complex technical concepts.
    7. Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Associate Of Arts

Customer Retention Specialist/Coordinator Resume

Summary : To secure a full-time position that will lead to a lasting working relationship. Excellent customer service skills, with over 15 years experience.

Skills : Microsoft Office, 10-Key, Customer Service, Data Entry, Database Management, Account Management.

Description :

    1. Received inbound calls from customers with regards to memberships and products.
    2. Answered participant questions, as well as question participants to obtain full understanding of what information is being requested.
    3. Extended trial periods on programs for customers who could benefit from an extension.
    4. Followed- up with customers given an extension.
    5. Assisted customers with payment options and collecting payments by phone.
    6. Sold self help and language learning programs via phone.
    7. Documented all calls with regards to participant inquires accurately using a Call Tracking System.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
M.A In Counseling

Customer Retention Specialist/Consultant Resume

Summary : To use diverse skills and abilities to help customers and fellow employees. To use abilities to help co works complete tasks. To obtain a management position where can use to experience to aid the company in human relations and employee retention.

Skills : Type 45 Wpm, Fax multi phone lines, File great customer service.

Description :

    1. Contacted businesses and promote our services using customer service skills and sales techniques.
    2. Built rapport with customers, educate and sell products, overcome objections and close the sale.
    3. Worked with field rep to develop growth strategies, create promotions and increase business within account base.
    4. Kept an organized call calendar for scheduled appointment calls.
    5. Followed up on all sales calls and appointments.
    6. Follow up on Internet customer emails Meet and exceeded sales goals.
    7. Respond to all customers' website requests and quotes.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
BA In Marketing

Customer Retention Specialist III Resume

Summary : To obtain a position at a premier company utilizing the skills. Gained through previous work experience. To also acquire a position at a company where can maximize communications, and customer service skills.

Skills : Microsoft Office, Data Entry, Customer Service, Email, Billing, Computer Skills, Communication, Keyboarding, Facebook, Management.

Description :

    1. Used resources, negotiation, and empowerment skills to retain customers.
    2. Processed customer requests to disconnect service.
    3. Assisted with escalated customer issues and concerns.
    4. Provided support for new data products and service initiatives.
    5. Built customer loyalty by utilizing training and policy resources to provide a fitting resolution.
    6. Met department productivity and quality standards.
    7. Handled basic customer care skills plus any additional skills that are located in that particular site or as business needs dictated.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Health Practice

Customer Retention Specialist II Resume

Headline : Everything from supervise small groups of individuals, to taking calls, to working administrative work, to caring for animals.

Skills : Excellent Customer Service Skills, Excellent Computer Skills.

Description :

    1. Made outbound calls customers with delinquent accounts using an auto-dailer.
    2. Worked delinquently with customers while negotiating payments on accounts.
    3. Provided and extra customer care to customer as needed.
    4. Entered and/or updated customer information as needed.
    5. Skills Used Excellent customer service skills.
    6. Great with multifunctional phones and also work great using an auto-dialer.
    7. Superb multitasking and organizational skills.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
HS Diploma

Customer Retention Specialist Resume

Objective : Skilled and effective customer service professional with over nine years supervisory experience. Proven track record in resolving and reducing customer complaints and meeting customer service level agreements. A solid reputation for building productive customer-focused teams enthusiastically committed to achieving outstanding customer service standards. A results-driven professional with a proven track record of exceeding objectives.

Skills : Adaptive Team Player, Proficient Multi-tasker, High Volume Call Center Environment, MS, Outlook,.

Description :

    1. Attended high volume inbound calls immediately and proficiently.
    2. Utilized customer service and sales techniques and tools to retain consumer relationships.
    3. Identified consumer needs and explained how the products addressed those needs.
    4. Responded to all queries regarding billing disputes.
    5. Adhered to appropriate legal scripting when required.
    6. Compiled all the calls into the billing system.
    7. Reduction in customer relationship loss.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma