Customer Retention Specialist Resume
Headline : Hard Working, Service-oriented with 5 year background in face-to-face Customer Service. Excellent communication and time management skills. Handles tasks with accuracy and efficiency.
Skills : Customer Service, Computer Skills, Inventory, Phones, Schedule Appointments, Software Development, Call Center Management, Call Center, Marketing Communications, Office Administration, Organizational Development.
Description :
- Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
- Use computers for various applications, such as database management or word processing.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Create, maintain, and enter information into databases.
- Set up and recording information, updating paperwork, or maintaining documents.
- Operate office equipment, such as fax machines, copiers, or phone systems.
- Greet callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Complete forms in accordance with company procedures.
Experience
5-7 Years
Level
Executive
Education
Customer Service
Sr. Customer Retention Specialist Resume
Summary : Customer Service Representative with 10 years experience providing customer support in high call volume environments. Excelling at customer satisfaction, conflict resolution, and retention. Self-motivated with exceptional communication and computer capabilities.
Skills : Excellent Computer And Phone Etiquette, Exceptional Communication Skills.
Description :
- Handled inbound calls from customers with questions and concerns about satellite and internet service.
- Discovered customer needs by asking open ended questions and presented appropriate products and services.
- Ordered services and equipment based on customer needs.
- Scheduled installation of satellite and internet services.
- Persuaded customers to retain services by offering discounts and special promotions on products and services.
- Answer inbound calls, assist customers with their account and products.
- Resolved customer complaints successfully Entrusted with confidential customer information Achieved sales goals monthly.
Experience
7-10 Years
Level
Senior
Education
Diploma
Jr. Customer Retention Specialist Resume
Summary : Twelve years experience in a results driven, metric oriented call center environment. Superior problem solving, critical thinking, computer and communication skills with a proven track record of results.
Skills : Cmr, Customer Services, Cash Handling, Call Center, Salesforce, Social Media Marketing, Social Networking, chat, Marketing.
Description :
- Ensured customer loyalty and retention by addressing concerns on accounts and resolving them.
- Provided technical support on mobile devices including cell phones and tablets, including global support.
- Provided accurate and appropriate information in response to customer inquiries.
- Resolution of billing problems and inquiries.
- Met and exceeded call times and quotas and metrics in a fast paced call center environment.
- Over-exceeded retention goals of customers wanting to cancel service, ensuring customers kept their service with the company.
- Resolved customer billing issues and made account updates.
Experience
7-10 Years
Level
Management
Education
Business Management
Lead Customer Retention Specialist Resume
Summary : To obtain a position that not only allows to utilize education, experience, and skill set; but, also nourish and further refine skill set, and capabilities.
Skills : Customer Service Skills, Typing,Computer,.
Description :
- Provide exceptional customer service by patiently, and empathetically listening to the concerns of customers.
- Create detailed reports of the concerns voiced by callers.
- Provide appropriate guidance to customers based on the policy and procedures of the company.
- Effectively collect personal information from customers.
- Retained upset customers through utilization of rapport building, effective listening, and courteous service.
- Efficiently and adequately respond to customer concerns.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Provided accurate and appropriate information in response to customer inquiries.
Experience
7-10 Years
Level
Management
Education
Bachelor Of Arts
Customer Retention Specialist/Analyst Resume
Summary : Strong communication and motivational skills, and work ethic. Able to work within a team, have proven leadership ability and experience handling a lot of responsibility. Equipped with strong writing skills, as well as a solid understanding of social media.
Skills : Customer Service, Email Marketing, Customer Service Skills, Customer Services, Typing.
Description :
- Created and implemented retention and solutions strategies to keep clients satisfied, while maintaining monthly highest QA scores on my team.
- Ensured that customers understood their monthly statements.
- Responsible for thoroughly investigating customer concerns and the resolution Identified sales opportunities while servicing customers.
- Promoted new products to existing customers.
- Demonstrated proper customer advocate skills by resolving customer concerns and achieved over 80% of production gross margin.
- Retained 100% of merchant accounts over a 3 month rerate period.
- Resolved escalations for mid to large key accounts.
Experience
10+ Years
Level
Senior
Education
Customer Service
Customer Retention Specialist/Executive Resume
Headline : To obtain an entry level position utilizing education and life skills in the areas of criminal justice.
Skills : Microsoft office, Windows 7 OS.
Description :
- Answer customer telephone calls regarding existing accounts.
- Make requested policy and account changes.
- Respond to questions and concerns about service, and escalate calls appropriately.
- Consult with customers to evaluate needs and determine best options.
- Upgrade service and offer additional service packages or options.
- Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns.
- Re-establish the customer's faith in the company by providing the best retention offers available.
Experience
5-7 Years
Level
Executive
Education
Criminal Justice
Customer Retention Specialist/Representative Resume
Headline : Highly Skilled Customer Service Professional with working experience in a Fortune 500 Telecommunications Industry. Effective in call center management, training, recruiting, technical support.
Skills : Good computer skills, Bilingual- Speaks and writes Arabic fluently.
Description :
- Communicate complex and technical answers clearly and concisely, adjusting language to facilitate customer comprehension.
- Serve as a leader and provides encouraging peer-to peer coaching.
- Proven ability to increase profit by 15% and exceed retention target of 11% monthly.
- Properly diagnose the root cause of technical issues.
- Demostrates expert negotiation and problem solving skills to resolve complex and non-routine customer concerns.
- Ability to grasp complex technical concepts.
- Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
Experience
5-7 Years
Level
Executive
Education
Associate Of Arts
Customer Retention Specialist/Coordinator Resume
Summary : To secure a full-time position that will lead to a lasting working relationship. Excellent customer service skills, with over 15 years experience.
Skills : Microsoft Office, 10-Key, Customer Service, Data Entry, Database Management, Account Management.
Description :
- Received inbound calls from customers with regards to memberships and products.
- Answered participant questions, as well as question participants to obtain full understanding of what information is being requested.
- Extended trial periods on programs for customers who could benefit from an extension.
- Followed- up with customers given an extension.
- Assisted customers with payment options and collecting payments by phone.
- Sold self help and language learning programs via phone.
- Documented all calls with regards to participant inquires accurately using a Call Tracking System.
Experience
7-10 Years
Level
Management
Education
M.A In Counseling
Customer Retention Specialist/Consultant Resume
Summary : To use diverse skills and abilities to help customers and fellow employees. To use abilities to help co works complete tasks. To obtain a management position where can use to experience to aid the company in human relations and employee retention.
Skills : Type 45 Wpm, Fax multi phone lines, File great customer service.
Description :
- Contacted businesses and promote our services using customer service skills and sales techniques.
- Built rapport with customers, educate and sell products, overcome objections and close the sale.
- Worked with field rep to develop growth strategies, create promotions and increase business within account base.
- Kept an organized call calendar for scheduled appointment calls.
- Followed up on all sales calls and appointments.
- Follow up on Internet customer emails Meet and exceeded sales goals.
- Respond to all customers' website requests and quotes.
Experience
7-10 Years
Level
Management
Education
BA In Marketing
Customer Retention Specialist III Resume
Summary : To obtain a position at a premier company utilizing the skills. Gained through previous work experience. To also acquire a position at a company where can maximize communications, and customer service skills.
Skills : Microsoft Office, Data Entry, Customer Service, Email, Billing, Computer Skills, Communication, Keyboarding, Facebook, Management.
Description :
- Used resources, negotiation, and empowerment skills to retain customers.
- Processed customer requests to disconnect service.
- Assisted with escalated customer issues and concerns.
- Provided support for new data products and service initiatives.
- Built customer loyalty by utilizing training and policy resources to provide a fitting resolution.
- Met department productivity and quality standards.
- Handled basic customer care skills plus any additional skills that are located in that particular site or as business needs dictated.
Experience
7-10 Years
Level
Management
Education
Health Practice
Customer Retention Specialist II Resume
Headline : Everything from supervise small groups of individuals, to taking calls, to working administrative work, to caring for animals.
Skills : Excellent Customer Service Skills, Excellent Computer Skills.
Description :
- Made outbound calls customers with delinquent accounts using an auto-dailer.
- Worked delinquently with customers while negotiating payments on accounts.
- Provided and extra customer care to customer as needed.
- Entered and/or updated customer information as needed.
- Skills Used Excellent customer service skills.
- Great with multifunctional phones and also work great using an auto-dialer.
- Superb multitasking and organizational skills.
Experience
5-7 Years
Level
Executive
Education
HS Diploma
Customer Retention Specialist Resume
Objective : Skilled and effective customer service professional with over nine years supervisory experience. Proven track record in resolving and reducing customer complaints and meeting customer service level agreements. A solid reputation for building productive customer-focused teams enthusiastically committed to achieving outstanding customer service standards. A results-driven professional with a proven track record of exceeding objectives.
Skills : Adaptive Team Player, Proficient Multi-tasker, High Volume Call Center Environment, MS, Outlook,.
Description :
- Attended high volume inbound calls immediately and proficiently.
- Utilized customer service and sales techniques and tools to retain consumer relationships.
- Identified consumer needs and explained how the products addressed those needs.
- Responded to all queries regarding billing disputes.
- Adhered to appropriate legal scripting when required.
- Compiled all the calls into the billing system.
- Reduction in customer relationship loss.
Experience
2-5 Years
Level
Junior
Education
Diploma
