The Product Support Manager is tasked with the duty of creating and executing product strategies. The most common work activities seen on the Product Support Manager Resume include the following – planning the product strategy, executing the strategy so that it aligns with the company’s policies and goals; improving sales and customer satisfaction, ensuring the created product strategy, and specifications are carried out properly; getting approval for the drafted product strategy; making marketing calls to targeted customers; researching and finding new sales opportunities, finding out new technological improvements; and reporting about current status to the higher authorities.
General skills needed to execute the assigned work include – experience and knowledge of sales, marketing and production departments; strong communication and interpersonal skills; good training skills; computer skills; and excellent product knowledge. A relevant degree is considered mandatory.
Summary : As An Product Support Manager, responsible for the day-to-day execution of the product support strategy and the management of all customer-facing departments.
Skills : Heavy Equipment Operations, Sales, Sales Management.
Managed over 30 federal employees & contractors and directly responsible for managing the sustainment and day to day operations.
Lead the coordination effort of the OTIA National Operations Center & Security operations.
Managed & identified operational & programmatic risk and implement solutions.
Permitted the deployments of future technology along the Southern Border.
Responsible for meeting the Production Department goals by efficiently managing all non-exempt direct/indirect employees involved in fabrication, paint, assembly, welding, and packing operations, while fostering an environment of collaboration and respect.
Worked in collaboration with cross-functional department teams while effectively meeting and executing production schedules.
Masters In Business
Jr. Product Support Manager Resume
Objective : Seasoned management executive with over 15 years of progressive Private & Public Sector logistics experience including various logistical data bases, documented success in creating, developing, and executing strategic plans for assessment, consolidation, cost reduction, and improving overall efficiency in organizations.
Responsible for Currently managing over 30 federal employees & contractors and directly responsible for managing the sustainment and day to day operations and transition of a Multimillion dollar deployed integrated fixed sensor tower program along the Southern Border (AZ).
Lead the coordination effort of the OTIA National Operations Center & Security operations center (NOC/SOC) transition effort from the current prime integrator (Boeing) facility and transition operation, maintenance and sustainment to the Government.
Completed in conjunction with the end of the Boeing contract's period of performance.
Provided some Tier 2 and Tier 3 support to the NOC/SOC.
Managed & identified operational & programmatic risk and implement solutions based on efficient and cost effective practices Research.
Managed ongoing Operational Availability (Ao) of the system at a 95% level for over 2 years Lead on securing a long term lease (GSA & FM&E) of the existing Primary Support Facility (AZ) that supports multiple programs along the Southern Border.
Ensured subordinates received adequate training to perform duties and responsibilities effectively.
Sr. Product Support Manager Resume
Summary : Expertise in end user and client Service and Support, Customer and Technical Support management, Web Design and Development, computers and computer technologies, telecommunications and Internet applications, and VoIP systems. Experienced in personal technology systems and devices. Computer and systems building, maintenance, and repair.
Skills : Analyst, SQL, Project Management, Data Analysis.
Worked in close collaboration with customers, prospects, 3rd party software vendors and partners as well as engineering, architecture, visual and interface design and content experts to shape the strategic direction of the product.
Responsible for requirement gathering and analysis to define functional and technical product requirements for release enhancements and features as well as for larger strategic product themes.
Managed and coordinated the new releases and distribution of the products.
Responsible for creating and managing roadmaps for the next release by managing, maintaining and prioritizing.
Responsible for managing the product configuration database, testing, and quality control.
Responsible for playing the role of a project manager to successfully execute the engineering project services on schedule.
Responsible for communicating extensively with various stakeholders of the projects for better understanding of the project requirements for on-time delivery.
Product Support Manager I Resume
Summary : To obtain a position in an organization that will utilize comprehensive experience in product management and support, and technology management. Utilize strategic leadership experience and innovative perspective to drive process improvement and build strong cohesive teams.
Responsible for ASD's OPD suite of engineering products that involves defining product requirements for small enhancements all the way up to larger features and key product themes.
Interfaced design and content experts to shape the strategic direction of the product.
Featured as well as for larger strategic product themes.
Responsible for managing and coordinating the new releases and distribution of the products.
Executed the engineering project services on schedule.
Provided outstanding customer service across and organization through consultative interactions and quality implementations to increase customer satisfaction, quality and bottom line results.
Developed and implemented policy towards continuous improvements while reducing cost and maintaining system availability.
Product Support Manager II Resume
Headline : Client Services Professional with 15 years' experience in a support/supervisory role. Recognized for maintaining a trusted relationship with customers with the highest level of quality, dedication and work ethic. Excels in team-based environments, worked collaboratively with customers.
Skills : Certificates: 2010 Microsoft Office Certificate, OS/Environments:.
Participated in Operations, Business Strategy, State Regulatory and Compliance meetings.
Developed proper documentation of business requirements and validated that the requirements met the customers' needs.
Increased productivity and eliminated manual tasks via technology by developing operational support documentation on support procedures.
Managed and maintained Client Issue Logs and Change Request lists based on customer priorities which kept staff cognizant of outstanding issues.
Troubleshoot complex problems in a team-oriented environment.
Participate as a key member of the Berkey Creamery Management Team.
BS In Human Ecology
Product Support Manager III Resume
Headline : Client Services Professional with 15 years' experience in a support/supervisory role. Recognized for maintaining a trusted relationship with customers with the highest level of quality, dedication and work ethic. Excels in team-based environments, worked collaboratively with customers, successfully managed multiple initiatives, and achieved solutions under tight deadlines which resulted in anticipated customer service and client retention of up to 100%.
Skills : Certificates: 2010 Microsoft Office Certificate, OS/Environments:.
Motivated a staff of as many as 5 who provided superior customer service in compliance with Software Service License Agreements for up to 55 companies within a multi-million dollar portfolio.
Worked closely with the development team to gather and analyze requirements.
Created Statements of Work.
Collaborated with managers and IT staff creating enhancement request, performing root cause analysis and recommendations for resolutions.
Reported and analyzed production metrics
Recommend and implemented productivity improvements
Established and documented processes and procedures.
Bachelor Of Science
Product Support Manager/Assistant Resume
Summary : Highly motivated equipment operations specialist and subject matter expert with significant experience in the mining, utilities and equipment manufacturing industries. Frequently rated as Exceeds Standards in performance reviews. Valued contributor with leadership abilities often serving in supervisory and managerial capacities in superintendent's absence.
Skills : MS OFfice, SAPMDG, BODS, SAP, Project Management.
Tracked and supported all aircraft modified by Pemco.
Responsible for warranty claims to ensure claim is valid and to provide support to customers.
Communicated extensively via e-mail, telephone and face-to-face with customers, engineering, production, quality assurance, Federal Aviation Administration (FAA) and foreign regulatory agencies.
Troubleshoot Main Cargo Door problems for customers via e-mail and telephone.
Identified potential design flaws via customer communications and repeated Technical Service Requests (TSR).
Maintained and updated Engineering Policies and Procedured manual to ensure the most efficient work flow.
Worked knowledge of FAA CFR Part 21 rules and regulations.
Associate Product Support Manager Resume
Summary : Insightful, result driven IT Professional with management experience, who adapts well to ever changing business needs with the ability to learn new skills and techniques quickly. Outstanding customer service skills and knowledge of a business's goals and needs.
Responsible for hiring, training, rewarding, disciplining, managing and directing the activities of the customer support staff and ensures the team receives adequate training to perform duties and responsibilities effectively.
Escalated customer issues and resolves in a timely manner by monitoring support metrics and adjust priorities as needed.
Generated new and improved procedures to improve customer service and customer expectations management: Identifying weaknesses and opportunities to improve the Allscripts Support service operation, create and be part of, or lead, project team to deliver improvements.
Worked with development to ensure that fixes are delivered to clients on schedule and adhere as closely as possible to the current service level standard.
Ensured accurate information is provided to the Development team in order to allow them to correct the software without having to refer back to the originating customer.
Managed department's operational budget.
Associated Manager Product Support : Conduct interviews for open positions.
MBA In Business Administration
Assistant Product Support Manager I Resume
Headline : Product Manager specializing in desktop, mobile, e-commerce and ad technologies. Driver of business growth through the application of a solid product management process. Subject matter expert in App Store Optimization (ASO) and Search Engine Optimization (SEO).
Skills : Salesforce.com, Project Management.
Contracted to manage the eBay Audience Retargeting Platform's Dynamic Ad Platform (DAP) and create a product support system.
Promoted to Product Manager for the implementation of a new version of DAP.
Created support policy and SLA and boosted SLA compliance by 100% within the second month.
Managed site pixeling, data collection, tracking, audience segmentation and targeting using Oracle Bluekai pixel manager.
Enabled the eBay.com mobile site to collect user behavioral data for remarketing purposes.
Created documentation for tiered support policies and procedures.
Formulated group SLA and kept score against its requirements.
MBA In MBA
Product Support Manager Resume
Objective : Managed large, global, multi-year projects using Agile, Waterfall and Blended methodologies with Big 5 consulting company. Comfortable working across the enterprise from stakeholder, BA's PMO's, Technology teams while delivering C level presentations on project statuses.
Skills : Matlab, Solidworks, Java, Microsoft Office, Minitab, Physician Relations.
Directed the planning and execution of multiple concurrent product programs.
Lead multi-disciplinary, cross business-unit teams comprised of Business Analysts, engineering, quality, and Clients' teams.
Lead the development of project plans, financial, capacity statements, release schedules, etc.
Ensured alignment of diverse resources both within the company and at clients.
Identified and pro-actively managed risk.
Developed options and drive decision-making.
Ensured that all aspects of program cost, quality, timing and scope meet business requirements.