Bus Dispatcher Resume
Summary : As a Bus Dispatcher, Accurately recorded substitute drivers for payroll and bonus purposes, ensuring that substitute drivers were fully instructed on routes, including maps and all necessary route information.
Skills : Knowledge of Transportation Software, Time Management.
Description :
- Maintained transportation records relative to drivers’ time, mileage gasoline used.
- Supervised the loading and unloading of children onto and from buses, and operated a school bus, as required.
- Established and maintained effective working relationships with associates, parents, and school staff members.
- Dispatched all school bus and transit routes making driver substitutions as needed.
- Dispatched all school bus charter trips, dispatched and assigned proper buses and drivers.
- Assisted in supervising the cleaners and the cleanliness of the buses.
- Provided customer service., ensured that routes were adhered to and that buses were running on time.
Experience
10+ Years
Level
Senior
Education
Bachelor's Degree in Transportation Management
Senior Bus Dispatcher Resume
Summary : As a Senior Bus Dispatcher, kept a good relationship with the shop staff and the status of vehicles, assisted the sales staff in the proactive booking of all school bus charters, and treated all drivers fairly. Know that the driver and the bus are the image the customer has of Kobussen Buses Ltd.
Skills : Customer Service, Communication Skills.
Description :
- Learned and utilized the Easy bus computer software system, and worked closely with the Safety Director to acquire and retain safe reliable drivers.
- Assisted the Safety Director in the investigation of unsafe situations and accidents, acquired and maintained a good relationship with the public and the schools.
- Remained polite on the phone and asked for assistance in difficult matters, assisted with the preparation of timely articles for the newsletter.
- Contributed to team effort by accomplishing related results as needed.
- Worked with HR to make sure all payroll functions were done accurately and timely.
- Directed and monitored daily assignments, scheduled drivers and assigned vehicles to ensure daily coverage of all routes, trips, and charter work.
- Ensured direct and indirect daily activities of drivers were assigned and accomplished on time.
Experience
10+ Years
Level
Senior
Education
Bachelor's Degree in Transportation Management
Junior Bus Dispatcher Resume
Objective : As a Junior Bus Dispatcher, communicated all relevant details of driving assignments to drivers to ensure proper execution, assisted drivers with routing directions and directed them to perform special services when required, and notified customers of all changes in route assignments, emergency situations, accidents, breakdowns or any other event that will disrupt service.
Skills : Problem-Solving, Organizational Skills.
Description :
- Maintained route documentation and records (relevant contract requirements, school information, student data, route changes, relevant maps, vehicle details, bus assignments, and driver details) to provide accurate and reliable information to customers and comply with district and state requirements.
- Coordinated vehicle service and mechanical repairs with the Maintenance Supervisor to ensure uninterrupted service delivery.
- Maintained high compliance to dispatch standard operating procedures.
- Handled customer concerns and requests for information expeditiously and professionally.
- Escalated unresolved issues to management as appropriate, coordinated and implemented school bus schedules, including departures, stops, and arrivals, and performed related duties as required.
- Checked driver's licenses periodically and followed up on all required physical examinations of drivers.
- Aided bus drivers and served as a backup driver when needed, coordinated senior bus rider reservations and driver schedules daily.
Experience
2-5 Years
Level
Junior
Education
Bachelor's Degree in Transportation Management
Assistant Bus Dispatcher Resume
Objective : As an Assistant Bus Dispatcher, verified gas billings by cross-referencing receipts, tracked daily bus revenue and compiled monthly bus reports, balanced bus income and prepared deposits for a bookkeeper, initiated office maintenance requests, and arranged bus servicing.
Skills : Geographic Knowledge, Multi-Tasking.
Description :
- Recorded and managed mileage sheets and Department of Transportation logs.
- Handled Township phone calls, inquiries, and Senior event reservations, and directed seniors to resources to resolve transportation issues.
- Assisted in setting up Senior events, and supported other various office tasks related to senior services as required.
- Relayed information such as work orders or other messages to and from drivers and driving assistants.
- Used telephones, two-way radios, or text messages to contact employees.
- Spoke with supervisors or customers to resolve problems, and requests for services or equipment.
- Prepared daily work such as schedules, prepared work orders for crew, or received work orders from work crews.
Experience
2-5 Years
Level
Executive
Education
Bachelor's Degree in Transportation Management
Bus Dispatcher Resume
Summary : As a Bus Dispatcher, facilitated communications within company-assigned territories, kept and organized work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records, and other information.
Skills : Communication Skills, Problem-Solving.
Description :
- Advised of the necessity for a substitute bus, driver, or attendant, and arranged for replacements.
- Responded to calls, both telephone and radio, about facility hazards, general services, accidents, or other facility operational problems.
- Operated a two-way radio console to communicate with bus drivers, school staff, safety, and Transportation personnel.
- Performed switchboard duties to include answering incoming phone calls, and routing them to the person or department needed to properly address concerns, taking detailed messages to share with the appropriate party.
- Coordinated office, garage, and driver communications regarding staffing, substitutions, and daily operational adjustments.
- Managed all communications through the dispatch center, including emergencies, bus accidents, and breakdowns.
- Experienced in school bus operations/dispatcher-related work, or any equivalent combination of education, experience, and/or training to demonstrate the standards, concepts, and guidelines to perform the responsibilities of the position.
Experience
7-10 Years
Level
Management
Education
Bachelor's Degree in Transportation Management
Bus Dispatcher Resume
Headline : As a Bus Dispatcher, responsible for maintaining and ensuring compliance with to schedule for all bus routes, ensuring that every arrival and departure time is recorded, and managing and ensuring appropriate accommodation for over-the-road drivers.
Skills : Organizational Skills, Stress Management.
Description :
- Responsible for assisting in dispatching drivers to the appropriate locations.
- Responsible for maintaining a record of everyday bus progression through the GPS computer systems and radio connection.
- Responsible for preparing and compiling data for various incident reports and performed inspections.
- Responsible for maintaining a neat and clean work area at all times, responsible for monitoring various security intercoms and surveillance equipment for the facility.
- Responsible for communicating with employees and customers through various channels.
- Responsible for ensuring efficient working of individual equipment and preparing required paperwork.
- Responsible for analyzing customer requirements and ensuring everyone is greeted with courtesy.
Experience
5-7 Years
Level
Executive
Education
Bachelor's Degree in Transportation Management
Bus Dispatcher Resume
Objective : As a Bus Dispatcher, responsible for determining the best bus route and communicating with colleagues for the same, dispatching interstate or long-distance buses according to schedule and overseeing BUS DRIVERS, issuing orders for station departure of buses at specified hours, according to schedule, arranging for extra buses and drivers in case of accidents or heavy traffic, announcing incoming and outgoing buses over public address system in the bus terminal, supervising loading, unloading, and checking of baggage or express shipped by bus.
Skills : Geographical Knowledge, Technology Proficiency.
Description :
- May inspected drivers' appearance and physical condition before dispatch.
- Made work assignments to bus operators following the labor agreement, within a geographic service area, to safely maintain scheduled and unscheduled service.
- Dispatched buses to various locations, and monitored the arrival and departure of buses.
- Coordinated the activities of bus drivers, and provided customer service to riders.
- Maintained records and generated reports, dispatched buses and other vehicles, ensuring that they were running on time and providing excellent customer service.
- Monitored the vehicles' GPS systems and communicated with drivers to ensure that they were on their designated routes.
- Interacted with customers, answering any questions they may have and providing directions.
Experience
2-5 Years
Level
Executive
Education
Bachelor's Degree in Transportation Management
Bus Dispatcher Resume
Summary : As a Bus Dispatcher, coordinated the operations of buses and other transportation services., managed the scheduling of routes, assigned vehicles and drivers, and monitored traffic conditions.
Skills : Time Management, Customer Service.
Description :
- Oversaw the successful scheduling and dispatching of bus routes for a transportation company.
- Tracked the location of buses, responding to emergency situations, and updating schedules to ensure timely arrivals at each stop.
- Communicated with drivers and other transportation staff to ensure smooth operations and provide guidance in cases of traffic or mechanical issues.
- Organized and multitasked are essential for this role, as organized bus driver shifts and schedules.
- Monitored bus driver performance and attendance, and oversaw the maintenance and repair of buses.
- Ensured buses were kept clean and tidy, and arranged for replacement buses in the event of breakdowns.
- Scheduled and dispatched drivers, vehicles, or equipment to appropriate locations according to predetermined schedules, customer requests, or immediate needs.
Experience
7-10 Years
Level
Management
Education
Bachelor's Degree in Transportation Management
Bus Dispatcher Resume
Headline : As a Bus Dispatcher, responsible for working knowledge of school bus operations, school locations, county roads, and general geography, adjusting service schedules, maintaining records, obtaining and relaying accurate information, working well under pressure of deadlines, operating two-way radio and standard office equipment such as a computer and multiple software applications.
Skills : Decision-Making, Adaptability.
Description :
- Provided excellent customer service by safely transporting passengers to various destinations, operating various sizes of large passenger vehicles, opening vehicle doors for passengers to enter and exit, and assisting passengers with disabilities and baggage.
- Answered passengers’ inquiries and always maintained a professional demeanor, followed specific timetables, and planned routes.
- Obeyed traffic laws, safety procedures, and transit regulations, used vehicles, onboard equipment, communication devices, and emergency procedures per standard operating procedures.
- Received, communicated, and coordinated messages for operational and emergency services during local and regional disasters, civil disorders, and other emergencies involving city and/or county emergency response teams.
- Performed Train Dispatching duties as needed to maintain coverage or as otherwise directed by the Operations Control Supervisor.
- Provided first-level support in receiving, documenting, reporting, and troubleshooting operational issues including mechanical, communications, positive train control, and other systems utilized by NCTD.
- Monitored computerized information on the status, schedule, and assigned location of transit vehicles, and entered, confirmed, and monitored itinerary information in the computer systems.
Experience
5-7 Years
Level
Executive
Education
Bachelor's Degree in Transportation Management
Bus Dispatcher Resume
Objective : As a Bus Dispatcher, coordinated alternate means of transportation for passengers during service disruptions, monitored CCTV at stations before/during/after train and bus arrivals to support service connectivity for boarding and/or transferring passengers and relayed information to modal dispatchers as appropriate.
Skills : Teamwork, Knowledge of Regulations.
Description :
- Coordinated with local law enforcement when illegal activities were reported on NCTD’s modes or property.
- Managed unplanned outages in coordination with modal dispatchers and response teams.
- Developed messages for distribution to internal and external stakeholders using NCTD’s internal messaging systems and tools.
- Communicated delays, cancellations, and detours to customers via Public Address announcements, digital signage, and social media outlets.
- Ensured internal and external contact lists were updated and accessible for OCC staff, prepared and distributed reports.
- Maintained operations and maintenance response duty rosters and coordinated response for equipment or infrastructure failures.
- Communicated with Group Coordinators and Bus Operators regarding trip confirmations and scheduling.
Experience
2-5 Years
Level
Executive
Education
Bachelor's Degree in Transportation Management
