A Service Associate is the main point of contact between the company and its customers, the Service Associates maintain a cordial relationship by solving issues and answering to inquires of customers and simultaneously supporting the management service team. The duties for this job description varies based on industry set, but the common tasks mentioned on Service Associate Resume include – taking and processing service orders, preparing customer’s correspondence, resolving complaints, providing proper updates, verifying complaints of customers, providing entry-level issues, providing necessary information about product/service to customers, making necessary recommendations and providing admin support and assistance.
Here are some of the core skills that an employer looks for while hiring employees for this job position, and these include – strong sales expertise, competency with customer interaction, people skills, effective communication skills, and the potential to embrace change, multitasking abilities, outstanding presentation skills, and related computer proficiency. To outstand in the hiring process, eligible candidates are expected to embrace a degree in Marketing or related fields.
Objective : Food service worker with fast food, retail and costomer service experience. Trained in food safety and handling.
Skills : Customer Service, Management, Organizational Skills, Confidentiality, Communications, Detail Oriented, Research, Microsoft Applications, Microsoft Applications, Green Belt Certified.
Suggest and sell additional menu items, beverages and deserts to increase restaurant profits.
Take necessary steps to meet customer needs and effectively resolve food or service issues.
Record customer orders and repeated them back in a clear, understandable manner.
Quickly and efficiently process payments and made accurate change.
Mastered Point of Sale (POS) computer system for automated order taking.
Frequently washing and sanitized hands, food areas and food preperation tools.
Perform general maintenace duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
Bachelor Of Science
Special Service Associate Resume
Summary : Knowledgeable administrative assistant with extensive secretarial, administrative and personal assistant experience in such diverse industries as banking, manufacturing and city government. Proven ability to manage projects, keeps the office organized, and provides extraordinary customer service. Strict attention to detail and well-developed people skills helped to effectively manage an office and keep projects running smoothly.
Skills : Reporting, Administrative Writing , Microsoft Word,.
Provide continuous attention to customer needs; greet, assist, and thank customers in a prompt, courteous and friendly manner.
Address customer issues/complaints and resolve to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude.
Coordinate daily store cash and accounting functions in accordance with company guidelines, policies and procedures and management instruction.
Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability.
Manage ACM lanes according to company standards and policies; appropriate reports are printed and cash maintenance requirements are performed.
Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed.
Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
Exhibit professional telephone etiquette and ensure connection to the appropriate department or team member.
Associate In Management
Customer Service Associate Resume
Summary : Customer Service Associate (CSA) is responsible for maintaining a positive customer experience by providing excellent customer service.
Skills : Microsoft Excel, Charting, Meticulous Attention To Detail, Highly Resourceful, Administrative Support, Team Player, Problem Solving, Data Entry, Cashering, Communication, Customer Service, Microsoft Word.
Operated a cash register to process cash, check and credit card transactions.
Replenished floor stock and processed shipments to ensure product availability for customers.
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
Prevented store losses using awareness, attention to detail and integrity.
Processed and issued money orders for customers.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Processed merchandise returns and exchanges.
Bachelor Of Science
Seasonal Service Associate Resume
Summary : Over fourteen years experience in various aspects of security, working for various colleges, universities and organizations. Monitored and patrolled campus facilities and organizations providing guidance and assistance to its faculty, staff and students when needed, ensuring the safety of all occupants. Individual found to be unruly or acting outside of proper conduct was escorted off the property or brought to the attention of the local authorities or the supervisor on duty.
Update and conduct audits on information found with-in Dolphin and SAP.
Using Dolphin, WMIS and SAP, routinely conduct an analyst on submitted invoices.
Maintain SOX controls Support division/departmental operations in the timely preparation, maintenance, and coordination of the processes with-in Distribution Engineering, Pepco Operations, and other Pepco Regional processes.
Support the Emergency Restoration Effort as set forth in the Storm Restoration Plan.
Verify the needs of the external and internal customer.
Communicate to superior and peers on regular bases regarding status of assigned task.
Perform Clerical duties as required to meet business needs.
Five Program Management
Financial Service Associate Resume
Summary : Ten years of experience providing administrative and customer service support for companies in the healthcare industry. Well- spoken, reliable team player equipped with effective problem-solving skills.
Handled incoming calls from patients needing to schedule or reschedule appointments.
Created medical record numbers for new members.
Responded to emergency calls according to established procedures.
Utilized strategic-relationship/partnership-building skills by listening attentively, solving problems creatively and using tack and diplomacy to find common ground and achieve a win-win outcome for all involved.
Answered inquiries by researching, locating, and providing information.
Resolves problems by researching, exploring answers and alternative solutions.
Implemented solutions and escalated unresolved problems.
Updated job knowledge by participating in educational opportunities.
Financial Service Associate Resume
Summary : Energetic and highly motivated with experience in the food service industry. Actively seeking a position in the culinary field that will offer me the opportunity to continue to learn and develop my skills.
Skills : Microsoft-Word Processor, PowerPoint, calendar, database, portfolio, spreadsheet and task launcher.
Supported 20 Financial Advisors and their clients.
Managed incoming Fed Fund wires and prepared for distribution.
Prepared incoming and outgoing checks for deposit and disbursement, meeting stringent deadlines.
Researched stock certificates, ensuring current value and prepared for deposit process.
Created and maintained Financial Advisor and Pending Check/Stock Deposit documents.
Revised and maintained Check Blotter and Overnight Delivery Request documents.
Assisted clients with account inquiries and Financial Advisors and Client Service Associates with daily tasks.
Processed write-offs, stop payments, notifications of death, IRA distributions and trade adjustments.
Enviromental Service Associate Resume
Headline : Works well independently or in a team environment Strength in communication and attention to detail Interacts effectively with peers, superiors, and subordinates Able and willing to accept positions of responsibility and challenge Reliable, adaptable and takes initiative.
Skills : Computer: Word, Excel, PowerPoint, Internet and Email typing, Spread. sheets,data entry,insurance verification,customer service.
Greet customers, receive orders, process payments, and respond to customer issues.
Operate cash register or point of sale devices as needed, utilizes value-added suggestive-selling techniques to generate additional sales.
Verifies the accuracy of the customers orders before they go out.
Cleans kitchen area, counters, food preparation areas, and utensils.
Cleans dining room, restrooms, and exterior grounds.
Maintains health and safety standards in work areas.
Unloads and stocks inventory items as needed.
Facility Service Associate Resume
Objective : Motivated, detail-oriented professional with excellent organizational skills, customer service responsiveness, and dedication to generating quality outcomes; poised to transition comprehensive medical training into a long-term career in the medical field with an emphasis on medical billing and coding. Team player who performs at high levels of productivity in fast-paced environments without missing a deadline.
Skills : Microsoft Office - Word, Excel, Outlook.
Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
Count currency and coins to prepare them for shipment to the Federal Reserve.
Carry out special services for members, such as ordering checks and updating account info.
Identify transaction mistakes when debits and credits do not balance.
Receive several types of loan payments, verifying payment dates and amount due.
Verify and count all cash received from Federal Reserve.
Back up service associate team leader with vault and balancing.
Assist in training coworkers during and after conversion of operating system.
High School Diploma
Claims Service Associate Resume
Summary : Seeking employment with a company where I can grow professionally and earn a job which provides me satisfaction and development.
Skills : Skilled Problem Solver, Upselling Techniques, Active Listening Skills, Customer Oriented.
Operated a cash register for cash, check, and credit card transactions with accuracy.
Stocked and replenished merchandise according to store merchandising layouts.
Priced merchandise, stocked shelves and took inventory of supplies.
Cleaned and organized the store, including check out desk and displays.
Alerted customers to upcoming sales and events.
Identified potential shop lifters and alerted management.
Completed all point of sale opening and closing procedures, including counting the content of the cash register.
Welcomed Customers into the store and helped locate items.
High School Diploma
Sales Service Associate Resume
Summary : Dedicated professional with over six years of customer services experience; seeking a position that will utilize my education and expand upon my current skills while allowing me to advance my career in the healthcare field.
Skills : MS Word, MS Excel, Inventory Management, Public Relations, Strong customer service etiquette, Handling money. Knowledgeable on a variety of office equipment.
Answered numerous calls on a daily basis by addressing customer inquiries, solving problems, and providing product information.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Politely assisted customers in person and via telephone.
Developed a reputation as an efficient service provider with high levels of accuracy.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Serves as the main liaison between customers and management.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
High School Diploma
Register Service associate Resume
Summary : Service Associate who consistently meets and exceeds sales targets. Reliable team player and strong communicator.
Skills : Knowledge in Medical Terminology.
Operated a cash register for cash, check and credit card transactions with 95% accuracy.
Cleaned and organized the store, including the checkout desk and displays.
Identified potential shoplifters and alerted management.
Completed all point of sale opening and closing procedures Handled all customer relations issues in a gracious manner and in accordance with company policies.
Welcomed customers into the store and helped them locate items.
Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Verified that all customers received receipts for their purchases.
Bachelor Of Science
Service Associate Resume
Objective : Administrative professional with extensive experience working with the public providing quality customer service support. Dedicated individual who is detail oriented with excellent time management strengths. Able to work effectively in a team environment as well as responsible to work independently.
Skills : Microsoft Office, Quickbooks.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Resolve customers' service or billing complaints by performing activities such as changing services, adjusting bills, or refunding money.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase phone and internet bills.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.