Service Desk Associate Resume Samples

The primary responsibility of a Service Desk Associate is to respond to customer’s request and assist them either directly or over the phone/mail/ or chat. While the exact duties vary according to the company, the Service Desk Associate Resume mentions the following common tasks – receiving calls and answering appropriately, handling and resolving customer’s complaints, providing information about pricing and delivery status, setting up new customer account, deleting customer account from database, processing orders and forms, updating customer account, and following up on customer interactions.

To become a successful candidate in this role irrespective of where the position is based, the following qualities have to be demonstrated – personable and willing to work with people, ability to defuse potential problem and smooth out ruffled feathers in dealing with rough customers, and familiarity with computer applications and electronic data systems. The minimum level of education for job seekers is a high school diploma or a GED.

Customer Service Desk Associate Resume

Objective : Currently work for Walmart as a service desk associate due to a promotion a couple of weeks ago. In-depth knowledge and understanding of numerous software packages and operating systems. Skilled in providing customer and end-user help desk support.

Skills : Money management.

Description :

    1. Diagnosed and resolved software, hardware issues usually requiring reinstallation of standard applications.
    2. Repaired, serviced and replaced Motherboards, NIC card, Video Cards and other Workstation Hardware.
    3. Reset passwords and unlocked accounts in Active Directory.
    4. Strong knowledge of IP printing configurations, static and reserved IP addresses with-in an enterprise network.
    5. Maintained inventory of hardware and software assets.
    6. Assisted with office moves, setting up equipment.
    7. Excellent appearance and customer service skills.
    8. Monitored service desk for tickets assigned to the queue and process as assigned.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Human Services


Data Center Service Desk Associate Resume

Objective : To obtain professional employment in the customer service field utilizes my skills in customer relations and management experience.

Skills : Accounting And Tax Preparation Methodology Verbal And Written Communication Skills Excellent Interpersonal Skills Strong Customer Service Skills.

Description :

    1. Processed customer sales, refund, exchange and bill payment transactions in accordance with company policies and procedures.
    2. Accepted payments in the forms of cash, check, credit/debit, and ebt and issued applicable receipts and change in an accurate and courteous manner.
    3. Acted as key-holding supervisor in the absence of or to assist management as needed.
    4. Resolved customer complaints quickly and accurately.
    5. Neatly stocked returned merchandise in designated areas.
    6. Maintained a clean and organized work environment.
    7. Identified and reported safety concerns promptly.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Biology


Service Desk Associate/Head Cashier Resume

Summary : Service desk associate who is highly energetic, outgoing and detail-oriented. Reliable and punctual associate who possesses an excellent work ethic and more than 1 year in retail. Handles multiple responsibilities simultaneously while providing exceptional customer service. High-achieving associate offering an extensive background in customer service, sales, client relations and merchandising. Self directed and self-motivated team player who also works well independently.

Skills : Retail, Sales, Supervisor, Lead.

Description :

    1. Opened and closed the store, which included counting cash drawers and depositing money into the cash office.
    2. Helped customers select products that best fit their personal needs.
    3. Processed an average of 200 transactions each day in a timely manner.
    4. Answered customers' questions and addressed problems and complaints in person and via phone.
    5. Maintained visually appealing and effective displays for the entire store.
    6. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
    7. Offered direction and gave constructive feedback to motivate team members.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Mathematics

Service Desk Associate II Resume

Objective : A Self-driven individual with a management style that empowers, inspires and motivates staff to achieve their potential. I have been fortunate to have been exposed to both lead and supervisory roles where I have excelled in man management, reporting and capacity management. I am continuously looking to learn and help the organization as a whole thrive and succeed in a competitive and dynamic market.

Skills : Microsoft Office, Medical Terminology, Medical Coding, Medical Office Procedures, Keyboarding.

Description :

    1. Given promotion to Service Desk Associate within one week of being hired as a cashier.
    2. Oversee operations at front-end; schedule employees breaks, issue overrides, disburse funds, etc.
    3. Train new employees in customer service, cash register use, company policies, and refunds/exchanges.
    4. Answer incoming calls; assist caller or redirect call to appropriate personnel.
    5. Handle large sums of money; prepare registers with funds to start the day & make deposits as needed.
    6. Balance cash drawers for checkouts, service desk, pharmacy, and internal restaurant.
    7. Conduct refunds/exchanges, issue money orders, resolve customer concerns, direct appointments, etc.
    8. Perform opening and closing procedures to ensure business is operating on schedule.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
AS In General Studies

Service Desk Associate III Resume

Objective : A position as an active employee, involving responsibility and working with others as a team member to achieve advancement and growth for the company. Enjoy all new assigned duties and always looking to learn new skills. Ability Summary Management duties, telecommunication skills, excellent customer service experience in retail and fast food, and proficient in computer knowledge.

Skills : Autocad, Microsoft Office, Customer Service.

Description :

    1. Greet customers and ascertain what each customer wants or needs.
    2. Describe merchandise and explain use, operation, and care of merchandise to customers.
    3. Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
    4. Compute sales prices, total purchases and receive and process cash or credit payment.
    5. Answer questions regarding the store and its merchandise.
    6. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
    7. Demonstrate use or operation of merchandise.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Investigations

Service Desk Associate III Resume

Headline : Gain experience in a new career. I am a very friendly, customer-oriented worker that is dedicated to customer service, fast and enjoyable services.

Skills : Retail, Computer skills, Customer service skills, Organized.

Description :

    1. Check to ensure that appropriate changes were made to resolve customers' problems.
    2. Take care of customers that have issues with defective or unwanted merchandise.
    3. Wire money within the United States and outside the United States.
    4. Describe merchandise and explain use, operation, and care of merchandise to customers.
    5. Greet customers and ascertain what each customer wants or needs.
    6. Compute sales prices, total purchases and receive and process cash or credit payment.
    7. Answer questions regarding the store and its merchandise.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Management
Education
Education
Associates Of Arts

Service Desk Associate I Resume

Summary : Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Energetic and reliable associate skilled in high-end merchandise environments. Detail-oriented student with strong technical skills and the ability to learn concepts quickly.

Skills : Microsoft Word, Microsoft Excel, Microsoft Outlook.

Description :

    1. Worked three years in customer service, resolved all customer complaints by finding the customer's needs.
    2. Excelled in exceeding daily credit card application goals.
    3. Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
    4. Approached and assisted customers with product recommendations that best fit needs.
    5. Over three years of experience with cash handling.
    6. Efficiently communicated and worked well with associates in order to maximize customer service.
    7. Maintained adequate cash supply in cash drawers in multiple checkout stations.
    8. Prevented store losses using awareness, attention to detail and integrity.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
BS In Biochemistry

Service Desk Associate Lead Resume

Summary : Very hardworking individual who's background in office, sales, and manual labor will speak for itself. Humble optimism is my strong-suit when engaging in stressful situations and also when conversing with coworkers and customers. I take much pride in my work no matter what task I am assigned, the challenge to achieve work set goals has an impact on me and is a driving force when accomplishing my daily responsibilities in the workplace.

Skills : Customer service,.

Description :

    1. Use computers for various applications, such as database management or word processing.
    2. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
    3. Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
    4. Create, maintain, and enter information into databases.
    5. Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
    6. Locate and attach appropriate files to incoming correspondence requiring replies.
    7. Receive and count stock items, and record data manually or using computer.
Years of Experience
Experience
10+ Years
Experience Level
Level
Management
Education
Education
Computer Engineering

Junior Service Desk Associate Resume

Objective : An outgoing Customer Service Representative, skilled in communicating with people of diverse cultures and ages, while providing exceptional customer service. I have a passion for team building, discerning consumer needs, and promoting positive company morale. I have several years experience in various backgrounds such as hosting, customer service and child care, personal training, and group fitness instruction.

Skills : Administration, Customer Service, Data Entry And Filing, Office Organization, Consumer Driven, Child Care, Dance, Group Fitness Training, Personal Training.

Description :

    1. Described product to customers and accurately explained details and care of merchandise.
    2. Politely assisted customers in person and via telephone.
    3. Answered product questions with up-to-date knowledge of sales and store promotions.
    4. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
    5. Served as the main liaison between customers, management and sales team.
    6. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
    7. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
    8. Helped drive sales goals and achieve monthly quotas.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor's In Biology

Service Desk Associate/Assistant Resume

Objective : Motivated customer service specialist with over 10 years retail experience in a fast-paced, team-based environment.

Skills : Adobe Photoshop, Basic Computer Skills, Basic Office.

Description :

    1. Coordinated between billing department and customers to resolve problems.
    2. Documented all customer inquiries and comments thoroughly and quickly.
    3. Processed cash and credit payments rapidly and accurately.
    4. Responded to all customer inquiries thoroughly and professionally.
    5. Referred unresolved customer grievances to designated departments for further investigation.
    6. Placed special merchandise orders for customers.
    7. Greeted customers in a timely fashion, while quickly determining their needs.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Management
Education
Education
High School Diploma

Service Desk Associate/Supervisor Resume

Objective : Highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. I am also capable of remaining calm under pressure while continuing to keep a group of children's setting light and playful. Will work hard to identify and communicate behavioral and educational issues if needed.

Skills : Leadership Skills, Teaching, Customer Service, Money Handling.

Description :

    1. Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
    2. Created new processes and systems for increasing customer service satisfaction.
    3. Cross-trained and provided back up for other customer service representatives when needed.
    4. Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
    5. Worked as a team member performing cashier duties, product assistance, and cleaning.
    6. Resolved product/policy issues and shared benefits of new technology.
    7. Expressed appreciation and invited customers to return to the store.
    8. Guaranteed positive customer experiences and resolved all customer complaints.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Liberal Studies

Service Desk Associate Resume

Summary : Dedicated and focused excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Highlights Microsoft Office proficiency Mail management Time management Self-directed Professional and mature Dedicated team player Resourceful Meticulous attention to detail Results-oriented.

Skills : Excel, Customer Service, Accounting, Access, Data Entry, Word, Typing, Filing, Medical Terminology, Medical Billing, Medical Coding, Fax, Copier, Telephone Skills.

Description :

    1. Managed the service desk area, including greeting visitors and responding to telephone and in-person requests for information.
    2. Maintained the front desk area in a neat and organized fashion.
    3. Maintained up-to-date knowledge of store Policies regarding payments, returns and exchanges.
    4. Computed accurate sales prices for purchase transactions.
    5. Cross-trained and provided back-up for other customer service representatives when needed.
    6. Worked as a team member Performing cashier duties, product assistance and cleaning.
    7. Expressed appreciation and invited customers to return to the store.
    8. Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Diploma