Hotel Security Guard Resume Samples

Description :

1. Informed customers about payment methods and verify their credit card data.
2. Registered guests collect necessary information (like contact details and exact stay dates).
3. Provided information about our hotel, available rooms, rates, and amenities.
4. Responded to clients’ complaints in a timely and professional manner.
5. Liaised with our housekeeping staff to ensure all rooms were clean, tidy and fully furnished to accommodate guests’ needs.
6. Confirmed group reservations and arranged personalized services for VIP customers and event attendees, like wedding guests.
7. Supported the smooth running of the safety and security department, where all areas are maintained at the highest levels.

Experience

10+ Years

Level

Management

Education

High School Diploma

Description :

1. Worked as part of a team that maximized guest satisfaction and comfort, delivering a positive and timely response to guest inquiries.
2. Took responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner.
3. Delivered departmental plans and objectives, where hotel initiatives and targets were achieved.
4. Collaborated with their immediate report, ensuring that costs and inventory were controlled and that productivity and performance levels were attained.
5. Built and maintained effective working relationships whilst promoting the company culture and values.
6. Ensured adherence and compliance to all legislation where due diligence requirements and best practice activities were planned, delivered, and documented for internal and external audits, performing follow-up as required.
7. Ensured a positive first impression and enhanced the overall guest experience.

Experience

0-2 Years

Level

Fresher

Education

High School Diploma

Description :

1. Circulated among visitors, patrons, and employees to preserve order and protect property.
2. Answered alarms and investigated disturbances.
3. Monitored and adjusted controls of building systems, such as air conditioning and heating.
4. Answered telephone calls to take messages, answer questions, and provide information during non-business hours or when the switchboard is closed.
5. Monitored security cameras and alarm systems.
6. Responded to emergencies, such as medical emergencies, fire alarms, and bomb threats.
7. Maintained logs of property that is taken in and out of the premises.
   

Experience

2-5 Years

Level

Executive

Education

High School Diploma

Description :

1. Assisted hotel guests with directions or any other inquiries they may have.
2. Ensured the safety of people in the hotel during fire, and natural disasters.
3. Prepared detailed reports about the events and presented them to the hotel management.
4. Ensured that staff was aware and acted correctly when necessary.
5. Involved an important role in ensuring the safety of guests and employees.
6. Interacted with guests, coordinating with reception and room service.
7. Understood local laws and the hotel's security policies.

Experience

7-10 Years

Level

Senior

Education

High School Diploma

Description :

1. Provided guests and employees with a safe and secure environment at all times.
2. Contributed an energetic and positive attitude to the hotel atmosphere while remaining professional.
3. Enforced hotel rules, policies, and regulations.
4. Responded properly in any hotel emergency safety situation.
5. Responded to all medical emergency calls as the first responder to perform CPR if necessary.
6. Properly investigated and documented all employee and guest incidents relating to illness, injury, theft, or property damage.
7. Responded to all reported disturbance calls and be aware of suspicious persons.

Experience

2-5 Years

Level

Junior

Education

High School Diploma

Description :

1. Monitored close-circuit television and review tapes.
2. Helped maintain a high standard of cleanliness throughout the hotel by picking up debris and informing housekeeping if more cleaning was required.
3. Maintained a clean and neat work area Security Guard.
4. Responsible for allocating every security guard work as well as managing all security-related tasks.
5. Ensured that whoever entered the hotel, should always track the cameras installed on the hotel premises and report any doubt.
6. Installed alarms on the hotel premises should be appropriately monitored and arranged for emergencies.
7. Maintained the security stations by installing a proper information database and always staying connected with the security room to perform the necessary actions in times of emergency.
   

Experience

7-10 Years

Level

Consultant

Education

High School Diploma

Description :

1. Monitored close-circuit television and review tapes.
2. Helped maintain a high standard of cleanliness throughout the hotel by picking up debris and informing housekeeping if more cleaning was required.
3. Maintained a clean and neat work area Security Guard.
4. Responsible for allocating every security guard work as well as managing all security-related tasks.
5. Ensured that whoever entered the hotel, should always track the cameras installed on the hotel premises and report any doubt.
6.  Installed alarms on the hotel premises should be appropriately monitored and arrange emergencies.
7. Maintained the security stations by installing a proper information database and always staying connected with the security room to perform the necessary actions in times of emergency.
   

Experience

0-2 Years

Level

Entry Level

Education

High School Diploma

Description :

1. Ensured the safety and security of guests and staff by maintaining a visible presence and promptly responding to any security concerns or emergencies.
2. Utilized security cameras and surveillance systems to monitor hotel grounds, public areas, and parking lots for potential security threats or criminal activity.
3. Managed crowds during events, conferences, or busy periods to maintain order and ensure the safety of guests and staff.
4. Provided excellent customer service to guests by greeting them warmly, answering their questions, and assisting them with directions or requests when needed.
5. Responded quickly and effectively to emergencies, such as fires, medical emergencies, or security breaches, by alerting the appropriate authorities and implementing emergency procedures.
6. Prevented theft, vandalism, and property damage by conducting regular security checks, enforcing hotel policies, and deterring criminal activity through vigilant monitoring.
7. Collaborated with other hotel staff, including front desk personnel, housekeeping staff, and management, to address security concerns, share information, and coordinate responses to security incidents.

Experience

2-5 Years

Level

Junior

Education

High School Diploma

Description :

1. Advised department managers of activities by employees that are inconsistent with hotel policy.
2. Ensured all security precautions were taken at special functions, banquets, and parties.
3. Responsible for loading dock, receiving packages and products, selling meal tickets, and checking employee packages.
4. Reported any maintenance and housekeeping problems to those department managers.
5. Performed daily administrative filing of reports and logs.
6. Followed lost and found procedures.
7. Acted as liaison with law enforcement.
   

Experience

2-5 Years

Level

Junior

Education

High School Diploma

Description :

1. Responsible for checking the outdoor and indoor supply of goods.
2. Kept track of all the vehicles coming and going from the hotel premises.
3. Responsible for monitoring activities on security camera video monitors.
4. Ensured that the premises were kept neat and clean.
5. Responsible for performing routine inspections on the premises.
6. Performed all check-in and check-out tasks.
7. Managed online and phone reservations.

Experience

7-10 Years

Level

Senior

Education

High School Diploma