An Area Service Manager works for the service department of an assigned area and handles a variety of tasks such as – reports, repairs, and customer service interactions. The job description entails ensuring excellent customer service, ensuring repeat customers; and maintaining strong relationships with customers and 3rd party vendors. A well-drafted Area Service Manager Resume mentions the following core duties and tasks – delegating and directing service tasks, monitoring the progress of current projects, managing service team members and ensuring the team objectives and sales goals are met; handling customer complaints and concerns; assisting with administrative tasks; resolving service desk problems; monitoring department issues and client complaints; auditing work and customer service, helping to train new employees; and maintaining a strong working knowledge of industry regulations.
To ensure success in this field, the following skills are needed – prior sales and management expertise; excellent communication, sales and customer service skills; computer literacy and good organizational skills; and a creative thinking trait. A degree in the field of Administration or Business is commonplace among job applicants.
Headline : Area Service Manager with 2+ years of experience in providing the leadership for all activities from the installation of new equipment/implementation of a services contract through lifetime connectivity with that customer, etc,.
Skills : MS Office, Management Skills, Communication Skills.
Description :
Directed team of 60 Field Service Technicians (FSTs), guiding high-stake safety and security needs for' some of the world's busiest international airports.
Developed initiative to handle Return Material Authorization (RMA) parts for the entire Northeastern region.
Sold and provided product assembly services to retail stores in a five-state region.
Monitored inventory, supplies, processed payroll, and controlled expenses.
Trained the service department to better serve current accounts; In return, gained new opportunities starting with a machine base of only 700.
Coordinated with sales, warehouse, admin, and technical departments on new account installations and followed up with accounts to monitor success.
Planned for the acquisition and effective utilization of company assets (e.g., tools, test equipment, automobiles, and facilities).
Experience
5-7 Years
Level
Executive
Education
BA In Area Service
Area Service Manager Resume
Objective : Seeking an Area Service Manager position with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Skills : Microsoft Office, Troubleshooting, Project Management, Customer Service.
Description :
Responsible for holding subcontractors accountable for warranty service.
Placed in this role due to the significant scope of responsibility, as these were two of the busiest terminals/drop yards.
Worked with our estimating group and sign off on service contracts, service work, and projects that come in from the field.
Effectively managed Area's expense goals and objectives.
Established and maintained effective relationships with customers.
Developed and maintained customer satisfaction through personal contact and prompt resolution of service problems.
Communicated unresolved and escalating problems to Zone Service Manager and/or other appropriate personnel.
Experience
2-5 Years
Level
Junior
Education
GED
Area Service Manager Resume
Summary : Motivated and highly productive Area Service Manager professional with a research background. Detail-oriented with strong skills in multi-tasking and efficient management of day-to-day office operations. Adept at building and maintaining effective working relationships with co-workers and outstanding interpersonal skills.
Skills : Microsoft Office, Materials Management, Troubleshooting, Project Management.
Description :
Created a can-do attitude within the workforce by a hands-on approach to problems.
Developed a strong team bond through clear expectations, recognition of problems, and coaching to allow the team to provide their own resolutions.
Designed and executed restructuring of the area to reduce operating costs.
Successfully raised operating profit from break-even to 35% profit from operations resulting in a monthly contribution of over $150K.
Reduced annual facilities cost $300K by implementing a hub and spoke service structure eliminated 3 warehouses and associated costs.
Built and coached effective local customer teams.
Ensured that the requirements of compliance and safety programs are completed on a timely basis including CMSU policies, procedures, environmental, safety, and health laws.
Experience
10+ Years
Level
Senior
Education
BS
Area Service Manager Resume
Summary : A Dependable Service Manager in Hospitality and Health Care environments. Capable and willing to assume added responsibility to meet deadlines, meet or exceed customer satisfaction, and company objectives.
Skills : Microsoft Office, Communication Skills, Customer Service.
Description :
Hired and trained all Service Techs and administrative staff.
Coached and mentored staff to ensure smooth adoption of new and existing programs.
Managed work flow to exceed quality service goals and assure optimal system operations.
Assumed ownership over team productivity and managed workflow to meet or exceed quality product functionality and service goals.
Collaborated with all internal company departments to achieve customer satisfaction and company growth.
Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Effectively communicated with and supported sales, marketing, administrative, and engineering teams on a daily basis.
Conducted performance reviews for all staff.
Experience
7-10 Years
Level
Management
Education
BS
Area Service Manager Resume
Summary : As an Area Service Manager accountable for owning service operations with direct responsibility for service execution; while leading a team, or teams, to accomplish specific operational performance objectives.
Developed from field engineer to oversee regional service business, national service marketing, and multiple international service dealerships.
Utilized Lean Enterprise knowledge, ensure the best use of the organization's resources when defining goals, objectives, and programs to achieve the strategic plan of growth and profitability.
Established global service performance metrics and monitored the effectiveness of the overall operation.
Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Promptly responded to inquiries and requests from customers.
Managed automotive trade shows; displayed and arranged new vehicle models with emphasis on updated product features.
Evaluated field service technicians every six months. Provided guidance on a daily basis.
Experience
7-10 Years
Level
Management
Education
BS In Business Management
Area Service Manager Resume
Headline : A Dedicated individual with a proven ability to interact and communicate with vendors and employees on all levels. Highly motivated and well adapted to multi-tasking environments.
Qualified for safety regulations, inspections pertaining to facilities, audits, budgets, deadlines, appraisals, and computer-generated reports.
Defined problems; provided alternative solutions and or resolution regarding any conflict within the workplace.
Oversaw maintenance personnel to ensure quality customer service and exceptional community maintenance is delivered daily.
Managed contracted services, capital improvements, administration, reporting, community safety, and legal compliance.
Assigned tasks to technicians, and inspects completed work for conformance to standards.
Qualified for employee selection, training, scheduling, and discipline according to company policy.
Determined Area's technical training requirements and implemented plans to achieve customer satisfaction and technical competence.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Area Service Manager Resume
Headline : Area Service Manager with 2+ years of experience in Processing within that oversight includes support of sales through contract pricing on parts, service, field service coordination, management of technicians, invoicing & collections, and customer satisfaction, etc,.
Skills : Microsoft Office, Account Management, Management Skills, Leadership Skills.
Description :
Loaded planner for a regional fleet of over 300 drivers.
Maintained customer satisfaction and trailer pools.
Helped bring and total fleet deadhead miles to less than 30%.
Analyzed front and backhaul requirements.
Focused on driver utilization, empty miles, and miles per truck per day.
Worked closely with the backhaul group to incorporate to supplement extra freight where we need it most.
Created and analyzed weekly deadhead mile report.
Experience
5-7 Years
Level
Executive
Education
GED
Area Service Manager Resume
Headline : Hardworking, organized, Area Service Manager professional with a proven background delivering sensible business technology solutions on time and under budget while working as a team member or team leader, etc,.
Skills : Business Skills, Organizational Skills, Multitasking.
Description :
Determined how many and which loads to outsource to the Dray department.
Resolved problems with customers and Account Reps.
Coached Customer Engineers to effectively deliver customer solutions.
Managed the maintenance and logistics for and pacific rim airports.
Recommended modifications and improvements for the equipment at the security checkpoints and baggage areas of the airports to airport and TSA management.
Provided project management for over 75 projects for the installation and modification of equipment at various locations within the airports.
Directly responsible for interviewing and hiring technicians for siemens.
Experience
5-7 Years
Level
Executive
Education
GED
Area Service Manager Resume
Summary : Area Service Manager professional with a track record of client-focused process improvement and implementations leading to increased customer satisfaction, account retention, and profitable returns. Seeking company stability in which I can further my career and strengthen a company's core foundation with my expertise.
Skills : Computer Proficient, MS Office, Management Skills.
Description :
Responsible for all aspects of the dealership service department acting as a liaison between 25 dealerships and company.
Investigated automotive accidents, lemon laws, and cause of vehicle failures.
Supervised all warranty repairs and parts replacement; compile quality reports with cause and effect.
Conducted technician training at multiple dealerships on current repair procedures.
Investigated accidents with customer claimed manufacturer defect; reported accident findings with submittal to the GM legal department for review.
Supervised warranty campaign recall repairs on vehicles.
Achieved customer satisfaction rank of 3rd nationally moving the Zone position from 16th nationally.
Experience
10+ Years
Level
Senior
Education
BS
Area Service Manager Resume
Headline : Area Service Manager with 1+ years of experience in managing service level agreements with customers, external service providers. Responsible for managing external service providers. and also assign tasks to technicians throughout each work day that are based on SLAs, technician availability, and the technician's skills, etc,.
Skills : Microsoft Office, Mainframe Operations Systems.
Description :
Maintained Overflow building and helped coordinate product moving and flowing from one operation to another.
Utilized clear and swift communication between buildings to ensure all products arrived at its destination on time.
Maintained a clean, professional, and safe environment by ensuring all policies and procedures were communicated to all operation staff.
Personally coached and counseled all subordinates to ensure all safety, quality, and production methods, practices, and programs were being implemented and followed.
Utilized excellent communication skills to motivate staff and develop working relationships with peers and associates.
Addressed all employee performance problems promptly and directly in accordance with company procedures and policies.
Direct liaison with the transportation security administration, sub-contractors, original equipment manufacturers, and airport management.
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