A Service Department Manager is hired to manage, and monitor the service department staff and handle customer service including interactions, repairs, and reports. A well-written Service Department Manager Resume mentions the following core tasks and responsibilities – delegating and directing service tasks; monitoring progress of projects, managing service team members; handling complaints; assisting in performing administrative tasks; setting up and maintaining service desk; evaluating the efficiency of performance; monitoring department issues; auditing work and customer service; and maintaining a strong working knowledge of the company’s regulations and policies.
Hiring employers prefer to see the following skills on the resume – prior sales and management experience, strong industry knowledge, computer literacy, good organizational skills; strong creative thinking skills; and the ability to work under pressure and handle stress. A bachelor’s degree in business or the like is generally preferred.
Summary : Experienced, goal-oriented individual with 30+-years progressive background in automotive parts and service management and operations. Motivate team members to meet , exceed established goals.
Skills : Microsoft Excel, Mircosoft Access, Motorcycle Technician, Automotive Technician, Fork Lift Operator, CDL A, Cementor, Java, HTML.
Description :
Supervised staff of thirty employees consisting of technicians, service advisors, cashiers and lot attendants.
Assisted technicians with daily repairs and worked hands on with all major problems in shop.
Maintained the day-to-day operations of the service dept.
Led bi-weekly meetings with global support partners to address and resolve regional customer support action items.
Developed and executed the department annual business plan and operating budget, which includes setting key performance indicators and reporting quarterly results to corporate staff.
Complied with all Company Safety Policies in an effort to reduce serious accidents.
Managed and supervised four people ATV Service Department.
Experience
7-10 Years
Level
Senior
Education
GED In General Education
Sr.Service Department Manager Resume
Summary : Results-oriented mechanical engineer with background in industrial manufacturing setting. Strong ability to multi-task in high pressure and dynamic work environments. Creative ,resourceful. Strong analytical and complex problem solving skills.
Skills : Retail Management, Customer Service, Attention To Detail.
Description :
Developed and improve existing procedures such as: Help create/institute policy for use of cloud-based customer support program.
Worked with team to integrate order process (quotations/order acknowledgements/scheduling/shipping) into companies' custom made quality program.
Provided reports to management teams: Quarterly summaries of "Warranty, Non-warranty, etc." Harvested repair issues/resolutions information for OEM meetings.
Facilitated repair work to done employees other departments within company.
Provided yearly performance reviews to employees.
Hired new employees to meet changing needs of group and train them to succeed in their positions.
Completed personality awareness training.
Experience
10+ Years
Level
Senior
Education
BS In Mechanical Engineering
Jr. Service Department Manager Resume
Summary : To obtain an entry-level position in multi-faceted commercial construction company where best utilized potential.
Skills : Marketing Management, Customer Support, Data Entry, Management Experience.
Description :
Responsible for all after market product support and spare part sales revenue activities, which includes leading team eight field service technicians.
Scheduled and coordinated start-up and service resistance welding controls and supporting technology on customer site.
Scheduled and coordinated all in-house customer product repair activities.
Coordinated development, scheduling and implementation of customer product training.
Led weekly action item meetings with service team members to discuss open customer support issues, identify opportunities for product improvement, improve support response time, identify training needs, etc.
Worked closely with internal departments to address and resolve customer support and product quality issues.
Negotiated annual support contracts with WTC global support partners and coordinate training and support of same.
Experience
7-10 Years
Level
Management
Education
Bachelor Of Science
Asst.Service Department Manager Resume
Objective : Education and experience in management, business, coaching, with public to build career in service-oriented organization.
Skills : Dispatch, Customer Service.
Description :
Managed and supervised four people ATV Service Department.
Responsible for scheduling daily job duties for department.
Determined best solution for repair or replacement parts to complete vehicle repair.
Responsible for parts ordering.
Responsible for warranty coverage and cost evaluation.
Completed HR self-auditing to ensure regulatory compliance and best practices.
Performed duties of Operations Manager in the absence of the actual.
Experience
2-5 Years
Level
Junior
Education
Vocational
Associate.Service Department Manager Resume
Summary : Knowledge of automotive repairs (tires, engine repair, electrical, transmission, fuel system, ect. Understanding of filling out paperwork and Computer entry for vehicle repair with insurance and aftermarket warranty companies.
Skills : Trained in multiple database networks and softwares.
Description :
Directly responsible for maximizing profitability, sales and service for high volume Mitsubishi dealership.
Defined and implemented long and short-term sales objectives; oversaw and controlled daily operations, managed up to 25 employees, diplomatically resolved customer concerns, oversaw payroll, and developed strategic plans to achieve department objectives..
Successfully motivated and retained quality service personnel creating positive work environment.
Led meetings in regard to productivity and Customer Satisfaction Index scores.
Implemented safety regulations in compliance with California's environmental/safety policies and procedures and O.S.H.A.
Drove sales 5-10% in customer pay (non warranty work).
Conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
Experience
7-10 Years
Level
Management
Education
Bachelor Of Science
Service Department Manager III Resume
Summary : Dedicated manager overseeing team of 4-6 people. proven track record of great customer service, using politeness and listening ear to establish strong connection and creating longtime customers. strong ability to persuade customers to utilize upgrades and warranties when available for highest level of satisfaction.
Skills : Office Management, Team Building & Supervision, Policies & Procedures.
Description :
Scheduled customer service calls Purchased necessary parts for service and installation department.
Implemented records system for inventory.
Maintained yearly maintenance contracts with clients.
Marketed coordinator, create seasonal fliers, magazine and newspaper advertisements.
Designed and maintained website.
Coordinated special events, monthly lunches, holiday parties and team meetings.
Performed software installations and upgrades.
Experience
7-10 Years
Level
Management
Education
Associate In Early Childhood
Service Department Manager II Resume
Objective : Seasoned IT Director, 14 years experience in health care environment, with exceptional interpersonal, presentation, and communication skills who interacts effectively with all levels of the organization and external contacts. Demonstrates excellent project management skills and possesses extensive experience in system testing, modification, conversion, implementation of new technologies, administration network infrastructure.
Oversaw computer / sales department consisting of five computer technicians.
Supervised and coordinated technicians engaged in problem-solving, monitoring, and installing data communication equipment and software.
Delegated service calls, compiled and reported all work orders and upheld customer satisfaction.
Maintained computers for various client accounts at establishments located throughout state.
Oversaw 15 to 20 Local Area Networks consisting of approximately 100 computers.
Tested, installed and connected various computers in networks; troubleshot and diagnosed hardware problems and completed computer repairs and desktops in home and office environments.
Used experience with DOS, Windows as well as knowledge of computer hardware diagnostic , troubleshooting.
Experience
0-2 Years
Level
Junior
Education
Certification In Associate
Service Department Manager I Resume
Objective : Highly motivated and results driven person who excels crisis management and sustainable business development. Several years managerial/executive level expertise in varies businesses in public sector.
Skills : Marketing Management, Customer Support, Data Entry, Management Experience.
Description :
Trained, coached and mentored staff to ensure smooth adoption of new program.
Increased profits by 40% in one year through creating new business line.
Made strategic decisions regarding future targets.
Monitored program effectiveness.
Supervised social media marketing strategies.
Developed innovative business plans.
Reviewed customer feedback.
Experience
0-2 Years
Level
Junior
Education
Master Of Applied Anthropology
Lead Service Department Manager Resume
Summary : Well rounded HR Professional with 20+ years of recruiting experience with ability to maintain professionalism, exercise discretion and confidentiality when working with sensitive information 4+ years of management experience Achieved Management Certification (via Mountain State Employment Counsel with InsureMe).
Skills : Microsoft Office, Microsoft Windows.
Description :
Managed group of 9 Agent Service Representatives in Customer Service Department in call center environment.
Prepared and conducted weekly team meetings weekly 1-on-1's with staff.
Conducted team training to roll out new processes and procedures Monitored performance, coached for improvement, and provided feedback to team members while documenting all stages of process for HR purposes Actively participated in acquisition of new team members through hiring process.
Dealt with challenging customer situations in positive, compassionate and professional manner.
Created and administered motivational programs such incentives, contests, and team performance programs.
Utilized strong interpersonal skills to deal effectively with employees, managers, executives and customers.
Recommended resource allocation plans, including budget and personnel changes.
Experience
7-10 Years
Level
Management
Education
Bachelor Of Applied Sciences
Service Department Manager Resume
Summary : Seeking challenging and rewarding position that will enable to utilize technical and supervisory skills to create positive and successful working environment. A positive and confident personality blended with strong work ethic and diverse knowledge of all phases of construction, operations, management and customer service.
Skills : Microsoft Office Products, Accounting Software.
Description :
Responsible for overall sales, and supervision of hourly associates and specialists in service department.
Maintained departments according to company standards and operations policies.
Responsible for opening and closing activities as scheduled.
Reported to and completes other assignments as directed Dealership principal.
Supervised service department with an average staff consisting 7 personnel.
Ensured product was ordered, received, assigned to technicians in timely manner; this enabled sales goals and objectives to met with an 85% success rate.
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