Acting as a liaison between the external customers and the internal departments, a Client Service Executive undertakes various tasks relating to maintaining and developing quality in providing client service. While duties vary from setting to setting, the following are certain core and common duties identified on the Client Service Executive Resume – interacting with clients through email, telephone, and in-person meetings; solving customer concerns, cultivating solid relationships with clients, creating a positive onboarding experience for new clients, identifying new ways to overcome client’s initial dislike of the company’s products; training and guiding client service employees; and participating in ongoing seminars to enable clients to utilize the product features and benefits.
To be successful in this role, the following skills are needed – working knowledge of customer relationship management, excellent organizational and time management skills; strong analytical and problem-solving skills, effective communication skills; and exceptional customer service skills. Eligible resumes denote a degree in business administration or an industry-related field.
Headline : Client Service Executive Professional National market manager handling over $8.9 million in projects working directly with clients, outside vendors, and internal teams to successfully plan and execute marketing campaigns within budgets and crucial timelines. Entrepreneur and leader who hired and ran the print division of the marketing department resulting in mailing 1.
Skills : Microsoft Office, Econometrics Software, Research.
Description :
Generated new ideas and strategies to help clients meet their specific goals and objectives.
Managed strategic and tactical marketing efforts for clients by understanding the best practices needed in the B2B environment.
Worked closely with client marketing managers to develop and oversee annual plans and budgets.
Defined project scopes and developed proposals.
Coordinated with clients and internal resources to ensure all involved had the information needed to complete projects on time and within budget.
Supervised quality and accuracy of final deliverables including content, formatting, and artwork.
Managed client budgets, maintained internal costs, and handled client billing.
Experience
5-7 Years
Level
Executive
Education
GED
Client Service Executive Resume
Headline : A focused and detail oriented financial service professional with exceptional expertise in broker dealer operations, client service, team leadership and process improvements. Possesses the ability to effectively resolve disputes and create innovative solutions that meet the needs of customers while still complying with company policies and procedures.
Skills : Client Service, Account Management.
Description :
Responsible for servicing broadcast, cable, and advertising agency accounts throughout the northeast region.
Utilized solution-based sales strategies to drive new business exceeding $150,000 in incremental revenue annually - Saw the sales cycle through from proposal to execution.
Negotiated the renewal of long-term contracts with clients exceeding $250,000 annually.
Consulted with media buyers & sellers to provide insights to overcome challenges from advertisers and help them better target new business and grow an existing business.
Gathered intelligence on competitive services using client relationships.
Used information to help the team better understand the competitive landscape and product positioning.
Facilitated Voice of the Client (VOC) activities on behalf of the company to improve software and data offerings and increase client satisfaction.
Experience
5-7 Years
Level
Executive
Education
Masters Of Business Administration
Client Service Executive Resume
Summary : Analytically-minded Client Service Executive with 20+ years of experience in consumer packaged goods and marketing research industries. Strong track record of sales and share performance leading teams with retailers including Walmart, Target, Sam's Club, BJ's, Dollar General, Family Dollar, CVS Health, Walgreens, Kmart, Publix, Winn-Dixie, Big Lots, and Circle K; leading CPG companies including Anheuser-Busch, PepsiCo and Kraft; and leading marketing research companies including Nielsen and IRI.
Designed and optimized group health and ancillary benefit programs for Hylant customers including corporations, public schools, colleges, and unions.
Broad range in client group size from small to large accounts up to 5000 employees.
Analyzed self-funded and fully funded financials and experience each month for customers.
Created and assisted in presenting final quarterly and annual review of medical, dental, vision, disability, and life plans.
Partnered with in-house wellness coaches to create programs for customers to optimize employee health and minimize future premium increases.
Researched new products and services for the sales team, assisted in educating new brokers, and partnered to present to new prospective clients.
Assisted customers in understanding and remaining compliant with the requirements of the Affordable Care Act.
Experience
10+ Years
Level
Senior
Education
Bachelor Of Science
Client Service Executive Resume
Headline : Responsible for Understanding and follows all policies and procedures, and also Assisting in ensuring a safe working environment throughout the facility for all employees.
Skills : Business Development, Client Relationship Management.
Description :
Helped clients with status updates regarding their potential employee's background investigation.
Helped set up new users for clients' accounts.
Assisted clients with invoicing questions.
Helped candidates login and submit their personal information in the candidate portal to process their background investigation.
Met a 2hr SLA for a client email response.
Extensived work in calculating grandfathered allowances, Cadillac taxes, and PCORI fees.
Researched and resolved employer/employee claims and billing issues.
Experience
5-7 Years
Level
Executive
Education
GED
Client Service Executive Resume
Headline : Client Service Executive is responsible for providing superior customer service to the company's clients. This includes responding to inquiries and phone calls, providing accurate information, following up on requests, and resolving client issues.
Skills : Ms. Office Suite, SAS Visual Analytics, Product Management, Project Management, Consultative Selling, Data Visualization, Business Intelligence, Cross-Functional Team Leadership, CRM.
Description :
Handled inbound & outbound calls with insurance companies in the US.
Provided billing services to the clients in order to get their medical claims paid.
Utilized other resources to reduce claim's aging (such as Web portals, E-mail & Fax, etc ) Train on patient eligibility confirmation project.
Prepared analytical reports based on assigned work to the team by using Spreadsheet and other office tools.
Utilized all internal resources (creative, design/graphics, video/motion, marketing technology, PR/media, content) to develop presentations, proposals, and project deliverables.
Led brainstorming meetings for various projects including website redesign, email, and digital campaigns, rebranding, product launches, messaging, and overall tradeshow/booth theme promotions.
Orchestrated and coordinated pharmaceutical fulfillment project work for multiple sales representatives and clients.
Experience
5-7 Years
Level
Executive
Education
Business Administration
Client Service Executive Resume
Headline : To obtain a Client Service Executive position to utilize my media and business knowledge, while providing professional challenge and development.
Skills : Customer Service, Medical Office Assistant, Loan Verifier And Documents Review, Medical Assistant, Claims Service Associate.
Description :
Worked closely with King World and CBS Paramount during their merger to ensure that the new entity was recognized.
Coordinated sales meetings with current NMR clients and representatives from other Nielsen sister companies.
Developed a close professional relationship with the Legal team when working on unique sales and possible agreements.
Successfully renewed all agreements upon termination.
Negotiated terms of renewal and provide appropriate details.
Conducted client meetings and sales presentations to educate customers on new Nielsen initiatives.
Approved trade advertisements and Nielsen source lines for Media publications.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Art
Client Service Executive Resume
Headline : Passionate, creative, and a team player with excellent communication and interpersonal skills, I thrive under pressure and have a firm grasp on marketing strategy development acquired through my years of experience in innovative and traditional advertising, content branding, and sponsorships across different media like television, print, and events.
Skills : MS Office, Planning SKills, Developing Skills.
Description :
Oversaw that department met quality goals while in positions of Manager and Supervisor.
Assisted in creating Best Practices for the client service organization as Manager.
Implemented client marketing programs accurately and on time.
Managed client programs to budget.
Utilized strong communication skills to build productive relationships with clients and sales staff.
Developed strong working knowledge of and trained co-workers on internal systems and processes.
Promptly react to crisis situations and resolved problems.
Experience
5-7 Years
Level
Junior
Education
BA In Business Administration
Client Service Executive Resume
Headline : Strategic and client-focused problem solver that thrives in a rapidly changing environment. Accomplished revenue maximization gave challenging circumstances. The cross-functional team leader has a proven track record of exceeding internal and external expectations.
Skills : MS Office, Planning Skills, Communication Skills.
Description :
Responsible for set key accounts, a book of business valued at $5 M.
Interacted with clients of various sizes via email, phone, and on-site visits as well as maintain client relationships.
Assisted clients in making informed hiring decisions, including conducting training on the use of systems (for both individuals and groups).
Responded to questions about the results of our services and provides additional specialized services upon request.
Communicated and interacted w/ fulfillment departments regarding issues related to product orders, specific rush orders, and overall assistance in an effort to enhance and improve the rapid resolution of client issues and requests.
Ensured that all requests and case management and workflows are resolved in a timely manager to meet contractual SLA's and client expectations.
Effectively communicated w/ clients, management, and team members on an as-needed basis w/ issue resolution Conduct client needed analysis presentations to management as requested Conduct and deliver additional projects as assigned by manager.
Experience
5-7 Years
Level
Junior
Education
Business Math
Client Service Executive Resume
Objective : Client Service Executive 3+ years of Experience Self-motivated and highly personable proven team player with excellent written and verbal communication, documentation, and personnel administration skills. Core Strengths Client Relations Promotional Campaigns Account Management Customer Support Time Management.
Skills : Brand Development, Marketing Strategy, Media Relations, Adobe Photoshop, Adobe Illustrator, Microsoft Powerpoint.
Description :
Developed PR strategies, campaigns, and initiatives to improve public perception of clients.
Organized annual generals meetings, press releases, press conferences, and launch of new products or services for clients.
Arranged and organized event media relations, including media day schedules and material.
Wrote and edited a variety of materials, including website content; press releases; video news release shot sheets; satellite feeds; press kit information, etc.
Monitored the media, including newspapers, journals, magazines, TV broadcasts, social media, sites, and blogs for opportunities for clients.
Assisted with the production of client publications, such as in-house magazines and newsletters.
Undertook research for new business proposals and presented them to potential clients.
Experience
2-5 Years
Level
Executive
Education
Digital Marketing Strategies
Client Service Executive Resume
Objective : Working in a challenging environment with dynamic growth-oriented goals, where my skills and talents can be fully utilized. Help in achieving the company's organizational goals and objectives by being a team player.
Included, but not limited to; Made outbound calls and accepted inbound calls.
Resolved billing or service complaints and referred grievances to designated departments for investigation.
Determined charges for service requested and collected deposits Answered queries and took care of customers' requests as fast as possible.
Handled the IVR Solutions demos to prospective customers.
Assisted the customer service department with important activities and management of the group to guarantee an effective operation of the team sections and to guarantee that the team's performance standards are met.
Increased sales through follow -up work, general post-sale admin duties, keeping clients' information updated.
Ensured that the Customer Care Representatives are professionally trained on how to manage and respond to inquiries and complaints.
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